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Gartner IT Symposium/Xpo™

11 – 13 September 2023 | Gold Coast, Australia
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Gartner IT Symposium/Xpo™

11 – 13 September 2023 | Gold Coast, Australia


Agenda


HONE YOUR IT LEADERSHIP SKILLS, REFINE YOUR STRATEGIES AND EXPLORE THE LATEST
INNOVATIVE TECHNOLOGIES AT THE GARTNER IT SYMPOSIUM/XPO™ 2023 CONFERENCE IN
AUSTRALIA.


AGENDA / TRACK

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AGENDA / TRACK


FUTURE DIRECTIONS

Monday, 11 September, 2023 / 09:30 AM - 10:30 AM AEST


GARTNER OPENING KEYNOTE: THE NEXT ERA - WE SHAPE AI, AI SHAPES US

Don Scheibenreif, Distinguished VP Analyst, Gartner

Neha Kumar, Sr Director, Advisory, Gartner

Generative AI has burst onto the scene, unleashing both possibilities and
threats for CIOs everywhere and raising questions that range from the
metaphysical (what does it mean to be human?) to the tactical (where and how
should I use AI to create value and what are the risks?). The Gartner Opening
Keynote will meet these questions head on to ensure CIOs stay out in front in
this new era of human-machine relationships.

Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST


HYPE CYCLE FOR UTILITY IT

Lloyd Jones, Sr Director Analyst, Gartner

Utilities must leverage digital innovations and embed AI to improve business
efficiency, transform operations to include beyond the meter to diversify
revenue. Facing pressure to get more from lean resources, CIOs can use this Hype
Cycle to align their technology investments to support critical capabilities
that execute on strategic business goals.

Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST


HYPE CYCLES FOR DIGITAL TRANSFORMATION AND EMERGING TECHNOLOGY IN BANKING 2023

Benjamin Seesel, VP, Advisory, Gartner

This session will unpack Gartner's digital banking hype cycles to explain the
key trends and themes associated with these technologies.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


GEOPOLITICAL EVENTS OF 2023: WHAT CIOS CAN LEARN FOR 2024

Brian Prentice, VP Analyst, Gartner

Geopolitics is playing out in the digital sphere and is increasingly having a
direct impact on the operations of multinationals. This presentation will look
at the most significant digital geopolitical events of the past year that can
help CIOs contribute to their organization's strategic decision making.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


BEYOND THE CHATGPT HYPE: DEPLOYING GENERATIVE AI IN THE ENTERPRISE

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Generative AI is a powerful trend that harnesses AI applications such as ChatGPT
to create new and original content. In this session, we will discuss the current
state of Generative AI - key use cases, technology landscape - and peek into how
it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in
the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


SIGNATURE SERIES: CEO CONCERNS 2024 — IMPLICATIONS AND ACTIONS FOR CIOS

Kristin Moyer, Distinguished VP Analyst, Gartner

CEO thinking is constantly challenged by events. Using our survey-based
research, we assess the shifting priorities and changing views of CEOs looking
forward to 2024. We explain the technology-related agenda impacts and how CIOs
should respond.

Monday, 11 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH: INNOVATION WITH UNIVERSAL DESIGN - STUMBLING UPON SUCCESS

Tom Nash, DJ, Quadruple Amputee & Storyteller,

Lunch service will begin at 12:40pm; our speaker Tom Nash will present from
1:25pm. What hacks can be used to make design unique? In this talk, Tom
discusses how designing systems, products or environments for the average person
under perfect conditions seeks to satisfy the group, while often failing to
serve each individual. Conversely, Innovating with Universal Design in mind,
solves problems that are obvious for the individual but often have unintended
positive consequences for the wider population. Journey with Nash, while he
details the benefits of universal design, its ability to solve problems
previously shrouded by the naivety of narrow objectives, and broaden the canvas
of opportunity for unique design and innovation.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST


GOVERNMENT: DIGITAL GOVERNMENT IS OVER! NOW WHAT?

Dean Lacheca, VP Analyst, Gartner

Digital is no longer a qualifier for how government delivers services. It's
distracting. Mission outcomes is all that counts. This session will explore how
emerging technologies and practices set the stage for enabling what the future
of government looks like and what CIOs need to stop, start and continue to
achieve post digital government ambitions.

Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST


BANKING REIMAGINED: PREPARING FOR NEXT GENERATION BUSINESS MODELS

Benjamin Seesel, VP, Advisory, Gartner

Evolving competitive dynamics are pressuring banks to adjust to ever-changing
business models and new operating realities. At the same time, macroeconomic
forces and the recent banking failures are pressuring firms to maintain
profitability and generate sustainable growth. This session will explore the
banking business model of the future and discuss how banks can reinvent their
business models sustainably and cost-effectively.

Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST


UTILITIES: THREE ESSENTIAL ACTIONS FOR CIOS TO ENABLE INTELLIGENT OPERATIONS

Lloyd Jones, Sr Director Analyst, Gartner

Utilities strategic objectives are converging, to include operational
resilience, environmental impact and sustainable business priorities such as
asset management. CIOs must execute an IT strategy that turns business
innovations into scalable digital-first capabilities that exploit AI. Learn how
to build digital products curated and served by an integrated technology
organization.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


TOP SECURITY TRENDS FOR 2023

Richard Addiscott, Sr Director Analyst, Gartner

“Top trends” highlight shifts in the security ecosystem that aren't widely
recognized, but have potential for disruption. This session will describe the
significant trends in risk management and how organizations are taking
advantage. Key issues include technological improvements in the security
capability landscape; trends in creating a high-performing security
organization; and long-term trends that will influence security strategy.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


SIGNATURE SERIES: TOP STRATEGIC PREDICTIONS FOR 2024 & BEYOND: THE YEAR
EVERYTHING CHANGED

Leigh McMullen, Distinguished VP Analyst, Gartner

2023 is the year everything changed. Going forward, all areas of human endeavor
will have to contend with the fact that generative AI is real and evolving at a
rapid pace. And yet, multiple technology innovations, even beyond AI, are
overlapping to change the very nature of computing. This presentation covers ten
predictions of the future that represent opportunities — or threats. CIOs, tech
providers and business leaders will need to decide which while acting swiftly.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


HOW WEB3, BLOCKCHAIN AND NFTS CAN BENEFIT YOUR ORGANIZATION

Adrian Leow, VP Analyst, Gartner

This session will clarify the unique attributes and value of Web3, NFTs and
blockchain, what their top use cases are, and how blockchain, Web3 and the
metaverse relate to each. We will also examine risks, opportunities, and past
failures and successes.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


KEY TRENDS IN CUSTOMER EXPERIENCE YOU CAN'T IGNORE

Neha Ralhan, Sr Principal Analyst, Gartner

Customer Experience evolves as customers evolve. But what forces should you pay
attention to, and how do you position the IT organization to help? In this
session, we'll share three trends we've been following: customer empathy,
digital friction, and end-to-end customer journeys, and, how Gartner can help
you address these trends in your CX function.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


SIGNATURE SERIES: TOP STRATEGIC TECHNOLOGY TRENDS FOR 2024

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Success in times of economic and social volatility is found through sustainable
forms of efficiency in any organization's operations. Decisions are needed
regarding how to make the best possible use of new technology developments,
which bear significant disruptive potential in the coming three years, and
embrace the connected workforce nature while remaining resilient. CIOs and other
IT executives should explore and selectively use these strategic technology
trends to help ensure success.

Tuesday, 12 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: STORYTELLING FOR BUSINESS

Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and
Animator at Pixar Studios,

Storytelling is the #1 business skill necessary to connect, motivate, and lead
people in today’s world. Stories compel us to engage in experiences, learn
lessons, and define our values and ourselves within our organization. Matthew
Luhn, a 20-year Pixar story veteran, will share his experience creating and
developing 10 blockbuster films at Pixar, and provides practical strategies that
will teach and inspire you to connect more effectively with others on an
emotional level. Matthew uses the power of storytelling to bridge the gap
between business and heart, driving your story toward one unforgettable selling
point.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


A NET ZERO ROADMAP FOR SUSTAINABLE IT

Kristin Moyer, Distinguished VP Analyst, Gartner

Most current sustainable IT programs represent a great start, but are barely
scratching the surface of getting close to net zero. CIOs in enterprises with
big sustainability ambitions will need to significantly up their game in order
to achieve net zero in IT and likewise act in support of the wider enterprise.
This presentation will guide you through upping your game to net zero.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


SIGNATURE SERIES: AI JOINS THE TEAM: “HELLO WORLD!”

Pieter den Hamer, VP Analyst, Gartner

As an intelligence multiplier and complexity orchestrator, AI brings
adaptability to an uncertain world in constant flux. No longer a passive
partner, AI is now generating new knowledge and formulating new strategies. To
differentiate and find unforeseen opportunities, CIOs need to make AI a
ubiquitous, transparent and ethical decision-making companion.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


THE FUTURE OF CLOUD IN 2028: FROM TECHNOLOGY TO BUSINESS NECESSITY

Michael Warrilow, VP Analyst, Gartner

By 2028, having executed a successful cloud strategy will be a requirement for
enterprise business success. This session will help IT leaders navigate the
evolving cloud computing landscape, including the implications of multicloud,
industry clouds and sovereign cloud deployments. Vendor dynamics, where they
might collaborate and compete, will also be discussed.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


SIGNATURE SERIES: 2024 CIO AND TECHNOLOGY EXECUTIVE AGENDA – FRANCHISING DIGITAL
DELIVERY

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Technology leadership has forever changed. The democratization of digital
delivery is fundamentally redrawing the boundaries between IT departments and
other business areas. And yet, confusion abounds about who should be doing what.
This session reveals what should be on the CIO’s agenda for the coming 18
months, given the shifting expectations that CEOs and other CxOs have for their
CIO — and the CIO’s own expectations of their leadership role and the mandate of
their IT organization.

Tuesday, 12 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH - BEATING THE BIASED BOTS

Tracey Spicer AM, Author, Journalist and Broadcaster,

Lunch service will begin at 12:40pm; our speaker Tracey Spicer AM will present
from 1:25pm. We've made great strides globally towards equality. But bias is
unknowingly being embedded into the machines that will be making decisions for
the next generation. Join Walkley Award-Winning Author and Journalist, Tracey
Spicer AM, as she explores the potential of utilising emerging technologies,
such as artificial intelligence and machine learning, to pivot towards a more
equitable future. Join this session to understand the role technology leaders
can play to ensure diversity and inclusion in AI, and how they can foster the
inclusive cultures of their teams to drive great outcomes.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


TOP TRENDS FOR DATA AND ANALYTICS IN 2023

Sally Parker, Sr Director Analyst, Gartner

AI is not the only thing driving rapid change in D&A. There is a rapid evolution
in how and where analysis can be deployed, from the next generation of augmented
UXs and beyond; composing and operationalizing D&A at scale; engineering
decision intelligence; and relating everything; to enabling D&A at the edge.
Understanding the business impact of these changes will allow organizations to
resource-optimize, accelerate change, drive innovation and transform society
over the next three years.

Tuesday, 12 September, 2023 / 02:15 PM - 03:45 PM AEST


CIO EXPERIENCE LEADERSHIP EXCHANGE: ENGAGING SENIOR EXECUTIVES ON AI

Hung LeHong, Distinguished VP Analyst, Gartner

This highly interactive, discussion-based session will bring CIOs together to
explore how to explain generative AI to executives so they understand it deeply
enough to make the right decisions. What is AI? What is it not? How does it help
or hurt the enterprise? Join your peers for this unique opportunity to work
together to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 04:45 PM - 05:30 PM AEST


GUEST KEYNOTE: THE NEVER NORMAL

Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks

We’re at a crossroads. Certainly since the COVID-19 crisis but even before that,
we have been evolving into a world with many new types of disruptions. There’s
this potent cocktail of global platforms, information, intelligence, and
automation that is accelerating the pace of change. But technology is no longer
the biggest driver of disruption. What’s coming at us is ecological, biological,
societal and geopolitical in nature and this is just the beginning. These many
disruptions are going to evolve into seismic shocks that will completely
overturn how we live and work. Think about the rising sea levels we might
experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war
between the US and China.

Wednesday, 13 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: MY YEAR OF FEAR: GETTING COMFORTABLE BEING UNCOMFORTABLE

Holly Ransom, Global Speaker, Interviewer & Leadership Trailblazer,

Holly Ransom spent one full year challenging herself to do something that scared
her every single day. She calls this her Year of Fear and fundamentally believes
that leaders benefit from bringing into consciousness the daily subliminal dance
with fear, and shining a light on achieving tasks outside their comfort zone. In
fact, Holly would argue the single most important habit leaders can be building
at this moment in time is the ability to get comfortable being uncomfortable. In
this session, Holly teaches people: how to navigate uncertainty and prepare for
the unknown, how organizations benefit from thinking outside the box in order to
see around corners, and that that everyone can lean in to facing their fears and
lead more bravely.

Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST


HYPE CYCLE FOR EMERGING TECHNOLOGIES, 2023

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Our 2023 Hype Cycle features emerging technologies that will significantly
affect business and society over the next two to 10 years. These technologies
will help CIOs address the digital demands of the future, and use them to drive
competitive differentiation and efficiency.

Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST


GENERATIVE AI IN CUSTOMER SERVICE: DEPLOYMENTS, PILOTS, AND BEST PRACTICES

Bern Elliot, Distinguished VP Analyst, Gartner

Generative AI (GenAI), including large language models and ChatGPT, are creating
a seismic shift in customer service delivery and offering significant new
opportunities. However, many of these solutions are not yet ready for production
use. This presentation will review emerging generative AI use cases and
deployments, vendor approaches, and examples of successes and failures. We will
also provide guidance to enterprises on how they should plan their roadmaps, and
what they should prepare in terms of underlying data and organizational changes
to best leverage these opportunities.

Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST


BOARD OF DIRECTORS SURVEY 2024 — RETURN TO GROWTH

Partha Iyengar, Distinguished VP Analyst, Gartner

This presentation will provide key insights for CIOs and executive leaders,
drawn from the 2024 Gartner Board of Directors Survey. Post-pandemic, as boards
have come closer to executive decision-making, it is even more important for
executive leaders to understand and be aligned with board objectives and
expectations.

Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST


AUTONOMOUS BUSINESS: CIOS MUST FORGE THE NEXT MACRO-STRATEGIC SHIFT

Brian Prentice, VP Analyst, Gartner

Autonomous business is the answer to the big question "what comes after
digital?" AI, blockchain, and other technologies combine to fundamentally
reshape business methods and models in the second quarter of the 21st century.
CIOs must understand the core shifts of this new era, so that they can inform
their CEOs and executive teams, and help reset strategy for the next wave of
disruption that is headed toward us.

Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST


GARTNER FUTURES LAB: THE 7 FORCES THAT WILL IMPACT YOUR ORGANIZATION’S FUTURE

Richard Addiscott, Sr Director Analyst, Gartner

It’s difficult for enterprise leaders to make choices without understanding the
evolving landscape of transformational change. This Tapestry of trends story
enables executive leaders to contribute to enterprise strategy and prepare the
organization for brave new worlds. Find out how to factor in emerging macro and
environmental trends that could impact your organization’s business models and
strategic planning.

Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST


CIOS MUST CHOOSE A PATH NOW FOR MACHINES AS CUSTOMERS

Don Scheibenreif, Distinguished VP Analyst, Gartner

Billions of machine customers are headed your way. But what tangible steps can
CIOs take to get this moving in their organization? Don't be like the leaders of
Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this
session, we'll share insights and actions from Gartner's new book, When Machines
Become Customers, to help you meet this trillion-dollar opportunity.

Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST


FIVE TECHNOLOGIES THAT WILL TRANSFORM YOUR DIGITAL FUTURE

Nick Jones, Distinguished VP Analyst, Gartner

Five technologies will transform your digital future. Digital humans will
redefine assistants, robots and services; tiny ambient IoT will sense and track
anything at low cost without batteries; satellites will revolutionize
communications to people and things; autonomic drones and robots will learn
while they automate tasks; and secure computation will enable new digital
ecosystems.

Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST


TOP STRATEGIC TECHNOLOGY TRENDS IN SOFTWARE ENGINEERING — DELIVERING VALUE TO
THE BUSINESS

Manjunath Bhat, VP Analyst, Gartner

CIOs are under continuous pressure to deliver value to the business. They need
to know which trends have the greatest potential impact on their digital
business efforts within an actionable planning horizon. This session will
provide Gartner's latest and best guidance on the trends CIOs, software
engineering leaders and their teams should be tracking and taking action upon in
2023 and beyond.

Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST


WHAT IF YOUR MOST HUMAN-CENTRIC LEADER IS A MACHINE?

Mary Mesaglio, Distinguished VP Analyst, Gartner

In an AI world, we need to study humans, not just technology. As with any
disruption, the outcomes are not a given, so we must drive towards values that
we care about. This session focuses on a values-to-action model, to help leaders
instill values their people can use every day to make them better, more
resilient, more ethical humans – ready for the AI-driven world that’s coming.


STRATEGIES FOR SUCCESS

Monday, 11 September, 2023 / 09:30 AM - 10:30 AM AEST


GARTNER OPENING KEYNOTE: THE NEXT ERA - WE SHAPE AI, AI SHAPES US

Don Scheibenreif, Distinguished VP Analyst, Gartner

Neha Kumar, Sr Director, Advisory, Gartner

Generative AI has burst onto the scene, unleashing both possibilities and
threats for CIOs everywhere and raising questions that range from the
metaphysical (what does it mean to be human?) to the tactical (where and how
should I use AI to create value and what are the risks?). The Gartner Opening
Keynote will meet these questions head on to ensure CIOs stay out in front in
this new era of human-machine relationships.

Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST


MAGIC QUADRANT FOR STRATEGIC PORTFOLIO MANAGEMENT

Shailesh Muvera, Sr Principal, Advisory, Gartner

The strategic portfolio management (SPM) market is a direct response to
increasing recognition among enterprises that SPM, as a set of business
capabilities, processes and supporting portfolio management technology, is
critical for the success of digital initiatives amid an increasingly dynamic and
uncertain business environment. This session will provide an overview of the SPM
market and present the latest SPM Magic Quadrant.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


SIGNATURE SERIES: CEO CONCERNS 2024 — IMPLICATIONS AND ACTIONS FOR CIOS

Kristin Moyer, Distinguished VP Analyst, Gartner

CEO thinking is constantly challenged by events. Using our survey-based
research, we assess the shifting priorities and changing views of CEOs looking
forward to 2024. We explain the technology-related agenda impacts and how CIOs
should respond.

Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST


CIO EXPERIENCE ROUNDTABLE: THE ROLE OF THE CIO IN MANAGING THE USE OF GENERATIVE
AI IN AN ORGANISATION

Mat Myers, Sr Executive Partner, Gartner

Stijn De Lathouwers, Executive Partner, Domains, Gartner

Beyond the media hype, CIOs need to know how AI factors into business value,
risk, talent, and investment priorities, and what’s on the horizon. In this
fast-evolving space, what have you done to help your organization? Roundtable
discussions are informal, allowing you to relax, share insights and challenges,
and learn your peers' lessons, experiences, and approaches. Participation is
required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH: INNOVATION WITH UNIVERSAL DESIGN - STUMBLING UPON SUCCESS

Tom Nash, DJ, Quadruple Amputee & Storyteller,

Lunch service will begin at 12:40pm; our speaker Tom Nash will present from
1:25pm. What hacks can be used to make design unique? In this talk, Tom
discusses how designing systems, products or environments for the average person
under perfect conditions seeks to satisfy the group, while often failing to
serve each individual. Conversely, Innovating with Universal Design in mind,
solves problems that are obvious for the individual but often have unintended
positive consequences for the wider population. Journey with Nash, while he
details the benefits of universal design, its ability to solve problems
previously shrouded by the naivety of narrow objectives, and broaden the canvas
of opportunity for unique design and innovation.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST


EXECUTIVE STORIES: IN CONVERSATION WITH PROFESSOR BRIAN SCHMIDT, VICE-CHANCELLOR
AUSTRALIAN NATIONAL UNIVERSITY

Professor Brian Schmidt, Vice-Chancellor & President, Australian National
University

Nicole Flynn, Information Security Analyst, The Australian National University

Suthagar Seevaratnam, Chief Information Security Officer, The Australian
National University

Please join Professor Brian Schmidt AC FAA FRS together with his colleagues
Suthagar Seevaratnam Chief Information Security Officer and Nicole Flynn,
Information Security Analyst as they discuss the ANU Security Journey.

Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST


ASK THE EXPERT: UNDERSTANDING THE ADVANTAGES AND LIMITATIONS OF OPEN AI
(CHATGPT) AND OTHER GENERATIVE AI SERVICES

Bern Elliot, Distinguished VP Analyst, Gartner

ChatGPT has captured the imagination of the enterprise and while it offers
significant potential benefits to the business, it also presents some risks that
can damage the business. This caveat also applies to other generative AI
services. Businesses need to understand how to utilize these services to gain
maximum advantage while minimizing risks. They must also plan for how these
services will evolve in the future.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 02:15 PM - 03:45 PM AEST


CIO EXPERIENCE WORKSHOP: PROJECT-PRODUCT-FUSION — TAKING THE NEXT STEP IN
EVOLVING YOUR OPERATING MODEL

James Lord, VP, Executive Partner, Gartner

Andrew Holcombe, Executive Partner, Domains, Gartner

The IT operating model is made up of a number of key facets that need to evolve
together as you mature I&T to support Digital Transformation. This workshop will
enable you to assess your current enterprises’ I&T operating model maturity and
receive a set of tactics tailored to design, implement and evolve your I&T
operating model components to the next level.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


HOW TO BUILD, STAFF AND EVOLVE YOUR DIGITAL INNOVATION AND ENABLEMENT FUNCTION

Nick Jones, Distinguished VP Analyst, Gartner

Digital innovation and enablement functions are operating against increasing
digitalization, technology democratization, involvement in external ecosystems
and changing relationships between business and IT. This session advises CIOs
and CTOs on the key capabilities required and top practices to build, staff and
evolve the digital innovation and enablement function.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


BUILD HIGH BUSINESS IMPACT HABITS OF TOP TECHNOLOGY LEADERS WITH DATA, ANALYTICS
AND AI RESPONSIBILITY

Rita Sallam, Distinguished VP Analyst, Gartner

This session will show CIOs and technology leaders:
· What are six high business habits of top Data, Analytics and AI Leaders?
· Why these habits are important and how to develop them?
· Real world case studies demonstrating the impact of each habit

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


HOW CIOS CAN MEET THE EVOLVING NEEDS OF THE BOARD OF DIRECTORS

Partha Iyengar, Distinguished VP Analyst, Gartner

The pandemic, geopolitical shifts and changing economic dynamics have created
material changes in the boards of directors (aka, supervisory boards) priorities
and composition. This session will share how CIOs can engage with their boards
and demonstrate the strategic relevance of technology leadership regarding the
issues that boards and their enterprises will care about the most in 2024.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


SIGNATURE SERIES: TOP STRATEGIC PREDICTIONS FOR 2024 & BEYOND: THE YEAR
EVERYTHING CHANGED

Leigh McMullen, Distinguished VP Analyst, Gartner

2023 is the year everything changed. Going forward, all areas of human endeavor
will have to contend with the fact that generative AI is real and evolving at a
rapid pace. And yet, multiple technology innovations, even beyond AI, are
overlapping to change the very nature of computing. This presentation covers ten
predictions of the future that represent opportunities — or threats. CIOs, tech
providers and business leaders will need to decide which while acting swiftly.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


SIGNATURE SERIES: TOP STRATEGIC TECHNOLOGY TRENDS FOR 2024

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Success in times of economic and social volatility is found through sustainable
forms of efficiency in any organization's operations. Decisions are needed
regarding how to make the best possible use of new technology developments,
which bear significant disruptive potential in the coming three years, and
embrace the connected workforce nature while remaining resilient. CIOs and other
IT executives should explore and selectively use these strategic technology
trends to help ensure success.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


CYBERATTACK, PANDEMIC AND WAR: ADDRESS IT VENDOR RISKS TO ENSURE BUSINESS
RESILIENCY

Luke Ellery, VP Analyst, Gartner

We live in an increasingly unpredictable world with a broad range of risks
beyond cyber, including geopolitical, financial, environmental and labor
shortages. However, CIOs are expected to deliver on mission-critical priorities
— without exception.
This session will advise CIOs on addressing emerging IT vendor risks and
establishing effective controls for their organization to build a resilient
vendor ecosystem and avoid business disruption.

Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST


BANKING ROUNDTABLE: DRIVING VALUE FROM PLATFORMS TO DEVELOP COMPOSABLE
ECOSYSTEMS

Nicholle Lindner, VP, Team Manager, Gartner

Jon Krause, VP, Executive Partner, Gartner

This session is for banking attendees. Roundtable discussions are informal,
allowing you to relax, share insights, and challenges and learn lessons,
experiences, and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST


GOVERNMENT ROUNDTABLE: HOW TO ENSURE RESPONSIBLE GENERATIVE AI IN THE PUBLIC
SECTOR

Mat Myers, Sr Executive Partner, Gartner

Johnny Ladouce, Executive Partner, Gartner

This session is for public sector attendees. Roundtable discussions are
informal, allowing you to relax, share insights and challenges, and learn your
peers' lessons, experiences, and approaches. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST


ASK THE EXPERT: TOP STRATEGIC PREDICTIONS FOR 2024 AND BEYOND: THE YEAR
EVERYTHING CHANGED

Leigh McMullen, Distinguished VP Analyst, Gartner

This interactive discussion serves as a follow up to the Signature Series
session, Top Strategic Predictions for 2024 and Beyond: The Year Everything
Changed, presented earlier in the agenda. Come prepared to ask questions, and
learn from those posed by your peers, regarding the most provocative predictions
revealed by Gartner this week at IT Symposium/Xpo.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST


EDUCATION ROUNDTABLE: THE ROLE OF THE CIO AND TECHNOLOGY IN THE EDUCATION SECTOR
SUSTAINABILITY ENDEAVORS

Sean Elwick, Sr Executive Partner, Gartner

With publicly stated aspirations focused on social impact, many education
institutions have explicit sustainability goals. This session is for education
attendees to discuss how they and their teams orchestrate key technologies and
practices that are delivering on sustainability goals. Roundtable discussions
are informal, allowing you to relax, share insights and challenges, and learn
lessons, experiences and approaches from your peers.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: STORYTELLING FOR BUSINESS

Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and
Animator at Pixar Studios,

Storytelling is the #1 business skill necessary to connect, motivate, and lead
people in today’s world. Stories compel us to engage in experiences, learn
lessons, and define our values and ourselves within our organization. Matthew
Luhn, a 20-year Pixar story veteran, will share his experience creating and
developing 10 blockbuster films at Pixar, and provides practical strategies that
will teach and inspire you to connect more effectively with others on an
emotional level. Matthew uses the power of storytelling to bridge the gap
between business and heart, driving your story toward one unforgettable selling
point.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


SIGNATURE SERIES: AI JOINS THE TEAM: “HELLO WORLD!”

Pieter den Hamer, VP Analyst, Gartner

As an intelligence multiplier and complexity orchestrator, AI brings
adaptability to an uncertain world in constant flux. No longer a passive
partner, AI is now generating new knowledge and formulating new strategies. To
differentiate and find unforeseen opportunities, CIOs need to make AI a
ubiquitous, transparent and ethical decision-making companion.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


EVOLVING RECRUITING PRACTICES TO DRIVE REPRESENTATION AND INCLUSION

Jasleen Kaur, Sr Principal, Advisory, Gartner

In today’s volatile labour market, competition for diverse talent is
increasingly fierce. With candidates scrutinizing the employee value proposition
(EVP) of potential employers, and many disavowing corporate life altogether,
organizations must rethink their recruiting practices. Join this session to
learn how IT Leaders can partner with HR to design an inclusive recruiting
process to source and select diverse talent.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


EXECUTIVE STORIES: DATA AND DIGITAL GOVERNMENT STRATEGY – THE JOURNEY SO FAR

Chris Fechner, Chief Executive Officer, Digital Transformation Agency

The Australian Government will deliver simple, secure and connected public
services for all people and business through world class data and digital
capabilities. CEO of the Digital Transformation Agency (DTA) Chris Fechner will
provide an update on how the DTA is progressing the Data and Digital Government
Strategy and what this means for the Australian Government.

Tuesday, 12 September, 2023 / 10:30 AM - 11:15 AM AEST


ASK THE EXPERT: PREPARING FOR GENERATIVE AI IN BANKING AND INVESTMENT SERVICES

Benjamin Seesel, VP, Advisory, Gartner

Generative AI use cases in banking and investment services are on the rise. From
selecting the next best action to preventing financial crimes to client
segmentation, financial services CIOs are aware of the power of generative AI to
transform operations. This session will enable you to pose questions on
generative AI in financial services to a Gartner expert and get practical
answers to shape your exploration and adoption of generative AI.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 10:30 AM - 11:15 AM AEST


ASK THE EXPERT: TOP STRATEGIC TECHNOLOGY TRENDS FOR 2024

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

This interactive discussion serves as a follow up to the Signature Series
session, Top Strategic Technology Trends for 2024, presented earlier in the
agenda. Come prepared to ask questions, and learn from those posed by your
peers, regarding the most impactful technology trends revealed by Gartner this
week at IT Symposium/Xpo.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 10:30 AM - 12:00 PM AEST


CIO EXPERIENCE WORKSHOP: STORYTELLING FOR BUSINESS WORKSHOP WITH MATTHEW LUHN

Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and
Animator at Pixar Studios,

This inspiring and engaging workshop takes Matthew Luhn’s best practices and
brings them to life, as you work side by side with Matthew to hone your
storytelling skills. By the end of this workshop, you will master communicating
your one sentence elevator pitch in a unique and compelling way, bring facts and
data to life leveraging the 3 key elements of storytelling, and create well
structured stories with the Story Spine to share personal and professional
stories.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


LIGHTHOUSE PRINCIPLES: CHARTING A COURSE THROUGH THE CHAOS

Mary Mesaglio, Distinguished VP Analyst, Gartner

When everything is in flux, how to make the right, long-term decisions? How to
know what will stay true over time? Are you clear on what you’re optimizing for?
Teams with clear principles can answer all these questions. Know that clear
principles are anything but boring corporate overhead. Clear principles
highlight limits; help teams take aligned and coherent action, show how to make
the right trade-offs between options, and highlight the most-critical
priorities. This is a working session with a tactical bent.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


WHAT GOOD LOOKS LIKE — STORIES OF CIO ALLYSHIP

Tori Paulman, Sr Director Analyst, Gartner

Stories of allyship range from the uncomfortable, the embarrassing, the learning
moment, and sometimes even success. CIOs have an outsized opportunity to
contribute to improved DEI (diversity, equity, and inclusion) by acting as an
ally to people in marginalized or underrepresented groups. This session will
help you become an allyship champion by highlighting the stories of your peers
on their journey.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


SIGNATURE SERIES: 2024 CIO AND TECHNOLOGY EXECUTIVE AGENDA – FRANCHISING DIGITAL
DELIVERY

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Technology leadership has forever changed. The democratization of digital
delivery is fundamentally redrawing the boundaries between IT departments and
other business areas. And yet, confusion abounds about who should be doing what.
This session reveals what should be on the CIO’s agenda for the coming 18
months, given the shifting expectations that CEOs and other CxOs have for their
CIO — and the CIO’s own expectations of their leadership role and the mandate of
their IT organization.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


DIGITAL PRODUCTS WILL TRANSFORM YOUR ENTERPRISE … AND IT

Hung LeHong, Distinguished VP Analyst, Gartner

Brian Prentice, VP Analyst, Gartner

CIOs have been steadily increasing their digital product know-how, starting with
employee-facing digital products and customer-facing channels/portals. It's now
time to go further. Revenue-generating and venture-building digital products are
forcing a convergence in all parts of the organization. This is not a solo IT
journey. Learn how this product journey will transform the whole enterprise and
IT, and be prepared to chart your course.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


SHIFT LEFT TO DELIVER A MORE SECURE DIGITAL WORKPLACE (AND RECEIVE A BONUS
IMPACT TO CORPORATE CULTURE)

Richard Addiscott, Sr Director Analyst, Gartner

Too often the end-user employee is seen as "the weakest link" when it comes to
cybersecurity breaches. But is it fair when they've virtually no influence over
the system's security they must use daily? Hint: the answer is no. Join this
session to see how taking a more holistic approach to securing your entire
internal digital supply chain delivers a secure digital workplace and fosters
security consciousness in the corporate culture.

Tuesday, 12 September, 2023 / 12:00 PM - 12:45 PM AEST


ASK THE EXPERT: AI JOINS THE TEAM: “HELLO WORLD!”

Pieter den Hamer, VP Analyst, Gartner

This interactive discussion serves as a follow up to the Signature Series
session, AI Joins the Team: “Hello World!”, presented earlier in the agenda.
Come prepared to ask questions, and learn from those posed by your peers,
regarding the compelling AI research revealed by Gartner this week at IT
Symposium/Xpo.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 12:00 PM - 12:45 PM AEST


ASK THE EXPERT: BUILDING ADOPTION OF GENERATIVE AI

Rita Sallam, Distinguished VP Analyst, Gartner

Generative AI will permeate most jobs and industries through existing
enterprise, productivity applications, and specialized applications built on
domain- and industry-large language models. However, organizations are realizing
the expected value will depend on building user adoption through upskilling, job
reimagining and demonstrating trust. Bring your questions, and learn from those
posed by your peers, on how to build adoption of generative AI.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH - BEATING THE BIASED BOTS

Tracey Spicer AM, Author, Journalist and Broadcaster,

Lunch service will begin at 12:40pm; our speaker Tracey Spicer AM will present
from 1:25pm. We've made great strides globally towards equality. But bias is
unknowingly being embedded into the machines that will be making decisions for
the next generation. Join Walkley Award-Winning Author and Journalist, Tracey
Spicer AM, as she explores the potential of utilising emerging technologies,
such as artificial intelligence and machine learning, to pivot towards a more
equitable future. Join this session to understand the role technology leaders
can play to ensure diversity and inclusion in AI, and how they can foster the
inclusive cultures of their teams to drive great outcomes.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


EXECUTIVE STORIES: THE JOURNEY CONTINUES – DIGITALISATION IN THE AGE OF AI AND
MORE

Chan Cheow Hoe, Government Chief Digital Technology Officer, Smart Nation and
Digital Government Office, & Deputy Chief Executive, Government Technology
Agency of Singapore

We had all expected the post-pandemic environment to revert to what we were all
used to pre-pandemic. However, things have changed beyond our expectations. The
significant environment and tech shift in the last 2 years, plus the technology
debt and burden that we are still holding back has made the digitalisation
journey a lot harder and more uncertain going forward. There is a compelling
case for a new approach and mindset to organisations embarking on the
digitalisation journey. Are we prepared for it and do we have what it takes to
bring our organisations forward? This session explores the re-evaluation of our
approach and how we need to take digitalisation into the post-pandemic world.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


GOVERNMENT: GET AI RIGHT, OR FAIL, IN A POSTDIGITAL ERA

Dean Lacheca, VP Analyst, Gartner

Governments must mature their approach to AI. Getting assurance, ethics and
engineering of AI right is essential to any CIOs success with AI, but in
government failure can have catastrophic impacts on society. This session will
provide the key actions that government CIOs must take to get AI right.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


EXECUTIVE STORIES PANEL: DIGITAL LEADERSHIP AND INNOVATION IN FINANCIAL SERVICES

Nimish Panchmatia, Chief Data & Transformation Officer, DBS Bank Ltd |
Transformation Group

Adam Bennett, Chief Information Officer, Suncorp

Rhys Binney, Sr Director, Advisory, Gartner

Mirella Robinson, Chief Information Technology Officer, Cbus Superannuation

More information coming soon.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


HEALTHCARE AND LIFE SCIENCES: HOW DIGITAL INNOVATION CAN OPTIMIZE PATIENT ACCESS
AND FLOW

Sharon Hakkennes, VP Analyst, Gartner

The convergence of increasing service demands and staffing shortages is leading
to compromised patient experiences. Thus, optimising patient access and flow is
a strategic imperative for healthcare providers. Attend this session to learn
how to harness digital innovation to shift from fragmented siloed initiatives to
a strategic approach that delivers systemwide improvements in patient throughput
and capacity management.

Tuesday, 12 September, 2023 / 02:15 PM - 03:00 PM AEST


ASK THE EXPERT: CIO AND TECHNOLOGY EXECUTIVE AGENDA FOR 2024

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

This interactive discussion serves as a follow up to the Signature Series
session, CIO and Technology Executive Agenda for 2024, presented earlier in the
agenda. Come prepared to ask questions, and learn from those posed by your
peers, regarding the findings from Gartner's CIO and Technology Executive survey
as revealed this week at IT Symposium/Xpo.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 02:15 PM - 03:00 PM AEST


ASK THE EXPERT: FLEXING TECHNOLOGY TO CREATE RESILIENT BUSINESS CAPABILITIES FOR
UTILITIES

Lloyd Jones, Sr Director Analyst, Gartner

The energy transition will evolve in new and unexpected ways. How can you design
for orchestration against evolving business strategies with adaptable, yet
efficient IT? Can you pivot and flex systems to create competitive advantage?
Bring your questions to this interactive session, and learn from questions posed
by your peers, as we explore how to build agile business capabilities.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 02:15 PM - 03:45 PM AEST


CIO EXPERIENCE WORKSHOP: GAMIFYING CYBERSECURITY — A DAY IN THE LIFE OF A CYBER
CRIMINAL 2.0

Mardi Paterson, Executive Partner, Domains, Gartner

Nicholas Wee, Executive Partner, Gartner

Niall Prendeville, Sr Executive Partner, Domains, Gartner

Our popular "Life of a Cyber Criminal" experience is back with updated content.
Designed for senior leaders, board members and business stakeholders, this
"gamified" Cybersecurity experience is designed to demonstrate attack vectors
and their potential business impacts with real-world scenarios. The experience
will help leaders prioritize key actions/investments to secure their own
enterprises.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 03:45 PM - 04:30 PM AEST


EDUCATION ROUNDTABLE: PREPARING FOR A WORLD THAT DOESN'T HAVE A CAMPUS

Sean Elwick, Sr Executive Partner, Gartner

Niall Prendeville, Sr Executive Partner, Domains, Gartner

This session is for education attendees. Roundtable discussions are informal,
allowing you to relax, share insights, challenges and learn lessons, experiences
and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST


ADAPTIVE GOVERNANCE PRINCIPLES FOR THE ERA OF FUSION TEAMS

Sharon Hakkennes, VP Analyst, Gartner

Using an empirical, quantitative analysis of more than 1,200 teams, we have
distilled a set of actionable, adaptive governance principles that must inform
the governance styles for fusion teams that blend IT and business technologists.

Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST


JUMPSTART YOUR ORGANIZATION'S CUSTOMER EXPERIENCE MATURITY BY BREAKING THROUGH
THREE BARRIERS

Neha Ralhan, Sr Principal Analyst, Gartner

Leaders say customer experience is important, but Gartner research has
consistently identified three key barriers holding organizations back:
transparency, collaboration and technology. In this session, we'll share
strategies and examples of organizations that have overcome these barriers and
what you can do as a CIO to keep the organization on track.

Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST


HOW GENERATIVE AI WILL RADICALLY CHANGE APPLICATION DEVELOPMENT

Bern Elliot, Distinguished VP Analyst, Gartner

Generative AI has the potential to change applications from user interface based
transactional platforms to interactive experiences for application users.
Applications will improve and expand on user input to the application and
suggest additional content or actions for the user to do. Software engineering
leaders need to acquire skills to embed generative AI capabilities into
applications they are building for their enterprises.

Tuesday, 12 September, 2023 / 04:45 PM - 05:30 PM AEST


GUEST KEYNOTE: THE NEVER NORMAL

Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks

We’re at a crossroads. Certainly since the COVID-19 crisis but even before that,
we have been evolving into a world with many new types of disruptions. There’s
this potent cocktail of global platforms, information, intelligence, and
automation that is accelerating the pace of change. But technology is no longer
the biggest driver of disruption. What’s coming at us is ecological, biological,
societal and geopolitical in nature and this is just the beginning. These many
disruptions are going to evolve into seismic shocks that will completely
overturn how we live and work. Think about the rising sea levels we might
experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war
between the US and China.

Wednesday, 13 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: MY YEAR OF FEAR: GETTING COMFORTABLE BEING UNCOMFORTABLE

Holly Ransom, Global Speaker, Interviewer & Leadership Trailblazer,

Holly Ransom spent one full year challenging herself to do something that scared
her every single day. She calls this her Year of Fear and fundamentally believes
that leaders benefit from bringing into consciousness the daily subliminal dance
with fear, and shining a light on achieving tasks outside their comfort zone. In
fact, Holly would argue the single most important habit leaders can be building
at this moment in time is the ability to get comfortable being uncomfortable. In
this session, Holly teaches people: how to navigate uncertainty and prepare for
the unknown, how organizations benefit from thinking outside the box in order to
see around corners, and that that everyone can lean in to facing their fears and
lead more bravely.

Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST


MAGIC QUADRANT FOR APPLICATION PERFORMANCE MONITORING AND OBSERVABILITY

Padraig Byrne, Sr Director Analyst, Gartner

The world of application performance monitoring (APM) and observability is
changing. Attend this talk to learn more about the changing vendor landscape and
catch up on the latest trends in understanding your critical application and
service performance.

Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST


MAGIC QUADRANT FOR CLOUD ERP FOR SERVICE-CENTRIC ENTERPRISES

Neha Ralhan, Sr Principal Analyst, Gartner

ERP systems are the backbone of service-centric enterprises. As businesses look
to break free of the constraints of monolithic architectures, how can enterprise
applications leaders identify vendor partners to deliver key capabilities that
will transform the enterprise? This session shows enterprise applications
leaders the strengths and challenges of key vendors in the cloud ERP market.

Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST


BALANCING ACT: PRIORITIZE INITIATIVES THAT MAXIMIZE BUSINESS VALUE

Shailesh Muvera, Sr Principal, Advisory, Gartner

As CIOs and IT leaders take on more demand and project requests, they need to
establish a straightforward and repeatable prioritization and initiative
evaluation model to balance demand against capacity and deliver technology
initiatives based on their impact on business priorities. Join this session to
learn about developing a standardized method for prioritizing and funding
technology investments.

Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST


TALENT MANAGEMENT - SOLVING FOR ADAPTABILITY, NOT RETENTION

Neil Osmond, Distinguished VP, Advisory, Gartner

The focus on hiring and retaining highly-skilled technology specialists has been
insufficient to address IT’s perennial talent challenges. This session will
showcase adaptive management strategies that minimize disruption in the delivery
of business outcomes in spite of inevitable attrition, while accommodating the
technology workforce's increasing interest in flexibility and mobility.

Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST


CIO PLAYBOOK: FOUR POWERFUL STEPS TO COMBAT INFLATION DURING VENDOR NEGOTIATIONS

Luke Ellery, VP Analyst, Gartner

Inflationary times create added complexity when negotiating with vendors.
Proactively planning critical vendor renewals is key to negotiating fair pricing
on both renewals and new deals. This session will use two vendor proposal case
study scenarios to demonstrate a powerful 4-step approach to proactively plan
for negotiations. The 4-step approach will guide CIOs on how to "vendorize" a
playbook using simple should-cost models for negotiating win-win deals for both
the vendor and client.

Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST


UNLOCK THE VALUE OF ESG DATA

Kristin Moyer, Distinguished VP Analyst, Gartner

Regulators, customers and employees are pushing enterprises for investment grade
ESG data. CIOs should take a leadership role in designing and delivering the
data and analytics capabilities to measure, model, and improve enterprise
performance in achieving sustainability goals.

Wednesday, 13 September, 2023 / 10:00 AM - 11:30 AM AEST


CIO EXPERIENCE WORKSHOP: DELIVERING ON DIGITAL TRANSFORMATION BY EVOLVING THE
CULTURE OF THE ORGANIZATION

Johnny Ladouce, Executive Partner, Gartner

Sean Elwick, Sr Executive Partner, Gartner

Most organizations are striving to adapt their culture to accelerate their
digital journey. This workshop will help to identify the necessary culture
changes to ensure the team’s behaviors are well-aligned with the digital
ambition of the enterprise.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 10:00 AM - 11:30 AM AEST


CIO EXPERIENCE WORKSHOP: JUMP-START YOUR INNOVATION JOURNEY WITH A CUSTOMIZABLE
INNOVATION FRAMEWORK

Youn Choi, Sr Executive Partner, Gartner

Nicholle Lindner, VP, Team Manager, Gartner

In the digital era, business complexity and uncertainty are making innovation
essential to success. Yet navigating the expanding landscape of innovation
approaches can be intimidating. This workshop will introduce an innovation
framework to design innovation roadmaps that deliver high-value business
outcomes.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST


THE FUTURE OF LOW CODE

Adrian Leow, VP Analyst, Gartner

Through 2027, low-code-enabled markets will face dramatic changes as they evolve
through three distinct phases and products and services become key enablers of
business composition. CIOs and IT leaders must adapt to position themselves for
evolving technology, market and product/service paradigms.

Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST


THE CIOS ROLE IN MERGERS AND ACQUISITIONS

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Successful M&A is best played as a “team sport.” The CIO is part of the M&A team
and must play a key role in M&A for business outcomes to be achieved. The M&A
process is not always well understood and it’s not always clear where and how
CIOs need to be involved to deliver success.

Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST


ASK THE EXPERT: HOW CAN OUR RECRUITING PRACTICES DRIVE REPRESENTATION AND
INCLUSION?

Jasleen Kaur, Sr Principal, Advisory, Gartner

In today’s volatile labour market, competition for diverse talent is
increasingly fierce. With candidates scrutinizing the employee value proposition
(EVP) of potential employers, and many disavowing corporate life altogether,
organizations must rethink their recruiting practices. Join this session to
discuss how to design an inclusive recruiting process to source and select
diverse talent.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 11:45 AM - 01:15 PM AEST


CIO EXPERIENCE WORKSHOP: USING STORYTELLING TO IMPROVE STAKEHOLDER MANAGEMENT

Marcus Darbyshire, VP, Executive Partner, Gartner

Corey Snell, Sr Executive Partner, Gartner

Storytelling not only helps CIOs communicate their ideas better to key
stakeholders, but it can also help formulate them. Success in digital business
requires an updated approach to strategy and a higher demand for strategic
thinking. This workshop will introduce you to how to develop a compelling story
by knowing your audience and what drives and motivates them.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST


OUTLOOK FOR CLOUD SECURITY 2023

Craig Lawson, VP Analyst, Gartner

Cloud security remains a top priority. This session summarizes the problems,
processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and
how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be
mitigated?
What are the unique control challenges of SaaS and how can they be addressed?

Wednesday, 13 September, 2023 / 02:30 PM - 03:15 PM AEST


ROUNDTABLE: REFOCUSING DEI INITIATIVES DURING CHALLENGING TIMES

Christine Tsinta, Executive Partner, Gartner

If you are hearing that diversity, equity and inclusion (DEI) initiatives are
facing demise during the current financial uncertainty, then that could be just
the reason to renew the DEI focus! Join your peers to share your experience and
hear what challenges are being faced and how your peers are tackling them.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST


MAINTAIN YOUR INTELLIGENT ASSETS OR PAY THE PRICE

Kristian Steenstrup, Distinguished VP Analyst, Gartner

With more intelligent assets, smart machines and devices across the business,
managing the software within is neglected. It falls between the cracks of IT
management and physical plant management, causing cyber and operational risk to
all companies. The influence of cloud and viruses extends far beyond the data
center and into the mechanical world. This is not just in a few industries.
Anyone with a factory, an elevator or an air conditioner has the same potential
problem.


CRITICAL EXECUTION

Monday, 11 September, 2023 / 09:30 AM - 10:30 AM AEST


GARTNER OPENING KEYNOTE: THE NEXT ERA - WE SHAPE AI, AI SHAPES US

Don Scheibenreif, Distinguished VP Analyst, Gartner

Neha Kumar, Sr Director, Advisory, Gartner

Generative AI has burst onto the scene, unleashing both possibilities and
threats for CIOs everywhere and raising questions that range from the
metaphysical (what does it mean to be human?) to the tactical (where and how
should I use AI to create value and what are the risks?). The Gartner Opening
Keynote will meet these questions head on to ensure CIOs stay out in front in
this new era of human-machine relationships.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


HOW TO CONTINUOUSLY MEASURE AND OPTIMIZE YOUR DIGITAL EXECUTION

Hung LeHong, Distinguished VP Analyst, Gartner

Benchmarking your digital execution KPIs against industry peers provides an
objective fact base to gauge competitive position, and to identify and launch
initiatives that can be quantified and optimized. Learn how to continuously
optimize and improve IT operations and digital platforms in order to achieve
your strategic digital priorities. Ready to quickly benchmark your digital
execution against industry peers? Answer 5 KPI questions via the Rapid Digital
Execution Scorecard for immediate results. Open the second PDF and click the
blue Launch button to get started.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


BUILD THE RIGHT CLOUD OPERATING MODEL TO DELIVER BETTER BUSINESS OUTCOMES

Michael Warrilow, VP Analyst, Gartner

To accelerate digital innovation, technology teams must go beyond cloud centers
of competence. They must sponsor a cloud center of excellence that empowers and
enables the business, have a transformative approach to infrastructure and
operations, and have an emphasis on agility throughout the rest of the I&T
operating model.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


WHAT WORKERS WANT AND WHAT CIOS SHOULD DO ABOUT IT - TOP INSIGHTS FROM THE 2023
DIGITAL WORKER SURVEY

Tori Paulman, Sr Director Analyst, Gartner

Come hear the top insights and most surprising findings from the 2023 Gartner
Digital Worker Survey. This session will provide critical insights into workers
preferences on where work happens, applications, collaboration methods, and
intent to stay that will compel you to change course in your digital employee
experience survey.

Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST


SIGNATURE SERIES: CEO CONCERNS 2024 — IMPLICATIONS AND ACTIONS FOR CIOS

Kristin Moyer, Distinguished VP Analyst, Gartner

CEO thinking is constantly challenged by events. Using our survey-based
research, we assess the shifting priorities and changing views of CEOs looking
forward to 2024. We explain the technology-related agenda impacts and how CIOs
should respond.

Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST


ASK THE EXPERT: IT STRATEGY FOR MIDSIZE ENTERPRISES (EXCLUSIVE TO MIDSIZE
ENTERPRISE PROGRAM)

Roger Caleya, Sr Director Analyst, Gartner

The perception of strategic planning as a complex and time-consuming exercise
makes midsize enterprise CIOs respond operationally to business demands. Bring
your questions, and learn from those posed by your peers, to this interactive
session. Solve your doubts around IT strategic planning, and jump-start the
creation of your strategy.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST


ROUNDTABLE: ENGAGING WITH EMPLOYEES TO MITIGATE CHANGE BURNOUT AND ENSURE
PRODUCTIVITY

Jon Krause, VP, Executive Partner, Gartner

Mardi Paterson, Executive Partner, Domains, Gartner

Ongoing changes have resulted in employee burnout from work overload, eroded
trust and a lost sense of purpose. What have you done to re-engage employees?
Roundtable discussions are informal, allowing you to relax, share insights and
challenges, and learn your peers' lessons, experiences, and approaches.
Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 11:15 AM - 12:15 PM AEST


CONTRACT NEGOTIATION CLINIC: GARTNER'S TOP 10 TIPS, TACTICS AND TRICKS TO
ENHANCE YOUR NEGOTIATION PLAYBOOK

Jaideep Thyagarajan, Director Analyst, Gartner

This clinic is an interactive session that will walk through how to use 10
powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part
of the negotiation planning process. These 10 TTTs can serve as your negotiation
playbook for all major technology negotiations for cost optimization and risk
mitigation. Attendees will receive ready-to-use templates and checklists to put
these 10 TTTs in action in their organizations.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH: INNOVATION WITH UNIVERSAL DESIGN - STUMBLING UPON SUCCESS

Tom Nash, DJ, Quadruple Amputee & Storyteller,

Lunch service will begin at 12:40pm; our speaker Tom Nash will present from
1:25pm. What hacks can be used to make design unique? In this talk, Tom
discusses how designing systems, products or environments for the average person
under perfect conditions seeks to satisfy the group, while often failing to
serve each individual. Conversely, Innovating with Universal Design in mind,
solves problems that are obvious for the individual but often have unintended
positive consequences for the wider population. Journey with Nash, while he
details the benefits of universal design, its ability to solve problems
previously shrouded by the naivety of narrow objectives, and broaden the canvas
of opportunity for unique design and innovation.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST


WHY WON'T THEY JUST CHANGE? HOW BEHAVIORAL SCIENCE IS THE KEY TO TRANSFORMATION
SUCCESS

Mary Mesaglio, Distinguished VP Analyst, Gartner

Transformations require humans to change in deep and meaningful ways. And yet
most enterprises collectively ignore 50 years of behavioral science describing
how humans change and under what conditions. This has to change. The session
provides leaders with tactics and strategies on how to change behaviors, adopt
new habits and don new identities inside organizations.

Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST


CIO EXPERIENCE ROUNDTABLE: LEAD OR FACILITATE DIGITAL TRANSFORMATION?

Johnny Ladouce, Executive Partner, Gartner

Robert Flanagan, Executive Partner, Gartner

Should CIOs push digital transformation out to the business or facilitate
executive stakeholders achieving their strategic goals through technology and
data? Roundtable discussions are informal, allowing you to relax, share insights
and challenges, and learn lessons, experiences and approaches from your peers.
Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


20 CULTURE HACKS TO IMPROVE HYBRID WORKPLACE ADOPTION AND EFFICIENCY

Gavin Tay, VP Analyst, Gartner

2020 hit the world with an opportunity to pivot the organizational culture in
support of hybrid working today. Little changes can add up to big benefits. CIOs
can use these hacks to nudge, guide and ultimately transform how your hybrid
organization works. This rapid-fire session will reveal the top 20 culture hacks
that drive adoption and efficiency.

Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST


SIGNATURE SERIES: TOP STRATEGIC PREDICTIONS FOR 2024 & BEYOND: THE YEAR
EVERYTHING CHANGED

Leigh McMullen, Distinguished VP Analyst, Gartner

2023 is the year everything changed. Going forward, all areas of human endeavor
will have to contend with the fact that generative AI is real and evolving at a
rapid pace. And yet, multiple technology innovations, even beyond AI, are
overlapping to change the very nature of computing. This presentation covers ten
predictions of the future that represent opportunities — or threats. CIOs, tech
providers and business leaders will need to decide which while acting swiftly.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


AI ENGINEERING, THE SECRET TO DELIVERING AI AT SCALE

Pieter den Hamer, VP Analyst, Gartner

Evolving from AI pilots/POCs to production is challenging. Gartner has
identified three design patterns proven to work in early AI pioneers, providing
reference templates for organizations seeking to accelerate the deployment of AI
products.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


DESIGNING ENTERPRISE OPERATING MODELS — A SIMPLE APPROACH TO DESIGN & DELIVER
ENTERPRISE OPERATING MODELS

Marcus Blosch, VP Analyst, Gartner

Operating model is a term you'll hear a lot, but few people can actually explain
what they are. In this session we'll clarify what's actually meant by an
enterprise operating model, then we'll look at their building blocks and a
straight forward design process, and finish with some case studies to illustrate
the process. By the end of this session, you'll know what an enterprise
operating model is, and how to design and build one.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST


SIGNATURE SERIES: TOP STRATEGIC TECHNOLOGY TRENDS FOR 2024

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Success in times of economic and social volatility is found through sustainable
forms of efficiency in any organization's operations. Decisions are needed
regarding how to make the best possible use of new technology developments,
which bear significant disruptive potential in the coming three years, and
embrace the connected workforce nature while remaining resilient. CIOs and other
IT executives should explore and selectively use these strategic technology
trends to help ensure success.

Monday, 11 September, 2023 / 04:45 PM - 05:45 PM AEST


CONTRACT NEGOTIATION CLINIC: MICROSOFT

Jo Liversidge, VP Analyst, Gartner

For many organizations, Microsoft is one of the largest spend IT vendors and is
used by most organizations. As Microsoft is continually changing terms,
products, and pricing, customers find contract negotiations and renewals
challenging. This interactive clinic will provide advice on the major licensing
changes, how to create leverage and how to plan effectively for Enterprise
Agreement renewals.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: STORYTELLING FOR BUSINESS

Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and
Animator at Pixar Studios,

Storytelling is the #1 business skill necessary to connect, motivate, and lead
people in today’s world. Stories compel us to engage in experiences, learn
lessons, and define our values and ourselves within our organization. Matthew
Luhn, a 20-year Pixar story veteran, will share his experience creating and
developing 10 blockbuster films at Pixar, and provides practical strategies that
will teach and inspire you to connect more effectively with others on an
emotional level. Matthew uses the power of storytelling to bridge the gap
between business and heart, driving your story toward one unforgettable selling
point.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


SIGNATURE SERIES: AI JOINS THE TEAM: “HELLO WORLD!”

Pieter den Hamer, VP Analyst, Gartner

As an intelligence multiplier and complexity orchestrator, AI brings
adaptability to an uncertain world in constant flux. No longer a passive
partner, AI is now generating new knowledge and formulating new strategies. To
differentiate and find unforeseen opportunities, CIOs need to make AI a
ubiquitous, transparent and ethical decision-making companion.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


MOVING BEYOND TECHNOLOGY HYPE TO DIGITAL INNOVATION AT A MIDSIZE ENTERPRISE

Roger Caleya, Sr Director Analyst, Gartner

Headline-grabbing technologies often start conversations, but true digital
innovation requires more than just talk. Midsize enterprises must apply
innovation discipline to influence people and process change. Hear from Gartner
Research on how to develop an successgul IT innovation program ovecoming the
challenges of a midsize enterprise.

Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST


OBSERVABILITY IS THE CENTRAL NERVOUS SYSTEM FOR YOUR APPLICATIONS

Padraig Byrne, Sr Director Analyst, Gartner

Observability provides modern organizations with a new 'central nervous system,'
allowing them to quickly identify, categorize and remediate application health
and performance issues as they arise. Performance issues are costly, with
impacts ranging from loss of revenue to negative press and dissatisfied end-user
clients, yet most organizations still rely on older methods of IT monitoring not
suited to modern environments.

Tuesday, 12 September, 2023 / 10:30 AM - 11:30 AM AEST


CONTRACT NEGOTIATION CLINIC: SALESFORCE

Jo Liversidge, VP Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem,
with increasing product offerings and a broad array of subscription options.
This interactive clinic will provide attendees with strategies and tactics to
negotiate the best deal and mitigate risks when contracting with Salesforce.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST


SIGNATURE SERIES: 2024 CIO AND TECHNOLOGY EXECUTIVE AGENDA – FRANCHISING DIGITAL
DELIVERY

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Technology leadership has forever changed. The democratization of digital
delivery is fundamentally redrawing the boundaries between IT departments and
other business areas. And yet, confusion abounds about who should be doing what.
This session reveals what should be on the CIO’s agenda for the coming 18
months, given the shifting expectations that CEOs and other CxOs have for their
CIO — and the CIO’s own expectations of their leadership role and the mandate of
their IT organization.

Tuesday, 12 September, 2023 / 12:00 PM - 01:00 PM AEST


CONTRACT NEGOTIATION CLINIC: SOFTWARE AS A SERVICE

Luke Ellery, VP Analyst, Gartner

SaaS delivery adoption continues, while many struggle to negotiate balanced
contracts. This practical interactive clinic explains how to negotiate an
optimal SaaS deal. Attend this session to learn the trends in SaaS contracting,
how to identify and control hidden costs and what opportunities or risks lurk
within SaaS agreements and how to achieve a more customer friendly deal.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 12:30 PM - 02:15 PM AEST


CIO EXPERIENCE LUNCH - BEATING THE BIASED BOTS

Tracey Spicer AM, Author, Journalist and Broadcaster,

Lunch service will begin at 12:40pm; our speaker Tracey Spicer AM will present
from 1:25pm. We've made great strides globally towards equality. But bias is
unknowingly being embedded into the machines that will be making decisions for
the next generation. Join Walkley Award-Winning Author and Journalist, Tracey
Spicer AM, as she explores the potential of utilising emerging technologies,
such as artificial intelligence and machine learning, to pivot towards a more
equitable future. Join this session to understand the role technology leaders
can play to ensure diversity and inclusion in AI, and how they can foster the
inclusive cultures of their teams to drive great outcomes.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST


BODY LIKE A ROCK: HOW TO WIN ON ORGANIZATIONAL POLITICS WITH INTEGRITY

Leigh McMullen, Distinguished VP Analyst, Gartner

In this session, you will learn to win political conflicts without losing your
soul. You will learn to recognize and counter more than a dozen forms of
resistance that CIOs commonly face, along with techniques to handle more
advanced political situations, such as malevolent actors, and the essential
tools of persuasion. All of this wrapped in a fun and entertaining exploration
of the wisdom of one of Japan's greatest swordsmen.

Tuesday, 12 September, 2023 / 03:45 PM - 04:30 PM AEST


ASK THE EXPERT: BUILDING AND GAINING SUPPORT FOR A BUSINESS-ALIGNED
CYBERSECURITY STRATEGY

Richard Addiscott, Sr Director Analyst, Gartner

Business-aligned strategic planning is a prerequisite for technology leaders
establishing and supporting the credibility of their cybersecurity programs.
Join your peers in this interactive session to hear how to:
- Work with your security leaders to build a business-aligned cybersecurity
strategy
- Ensure that your strategy will meet the cyber resiliency needed for your
organization's context; and
- Gain approval for your strategy from your peer executives and the Board.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST


HOW CAN CIOS COMMUNICATE THE BUSINESS VALUE OF IT?

Sid Sahoo, Sr Director Analyst, Gartner

CIOs constantly struggle to communicate the business value of IT. Why? Because
it's the wrong question. The right question is, "how does digital information
and technology contribute to business outcomes?" Learn new techniques for
demonstrating how information and technology initiatives enable multiple,
inter-related business initiatives that collectively deliver the enterprise
outcomes in focus.

Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST


HOW TO ENABLE DIGITAL FOUNDATIONS TO UNLEASH THE POTENTIAL OF MICROINNOVATIONS

Daniel Sun, VP Analyst, Gartner

As compared with transformations, micro innovations are faster, cheaper and can
have a big impact. Micro innovations are a more viable option for executing
innovations effectively during times of market volatility. This session, via
case studies, provides CIO with guidance on how to strategize, plan, and
implement digital foundations to unleash the potential of micro innovations.

Tuesday, 12 September, 2023 / 04:45 PM - 05:30 PM AEST


GUEST KEYNOTE: THE NEVER NORMAL

Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks

We’re at a crossroads. Certainly since the COVID-19 crisis but even before that,
we have been evolving into a world with many new types of disruptions. There’s
this potent cocktail of global platforms, information, intelligence, and
automation that is accelerating the pace of change. But technology is no longer
the biggest driver of disruption. What’s coming at us is ecological, biological,
societal and geopolitical in nature and this is just the beginning. These many
disruptions are going to evolve into seismic shocks that will completely
overturn how we live and work. Think about the rising sea levels we might
experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war
between the US and China.

Wednesday, 13 September, 2023 / 09:00 AM - 09:45 AM AEST


GUEST KEYNOTE: MY YEAR OF FEAR: GETTING COMFORTABLE BEING UNCOMFORTABLE

Holly Ransom, Global Speaker, Interviewer & Leadership Trailblazer,

Holly Ransom spent one full year challenging herself to do something that scared
her every single day. She calls this her Year of Fear and fundamentally believes
that leaders benefit from bringing into consciousness the daily subliminal dance
with fear, and shining a light on achieving tasks outside their comfort zone. In
fact, Holly would argue the single most important habit leaders can be building
at this moment in time is the ability to get comfortable being uncomfortable. In
this session, Holly teaches people: how to navigate uncertainty and prepare for
the unknown, how organizations benefit from thinking outside the box in order to
see around corners, and that that everyone can lean in to facing their fears and
lead more bravely.

Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST


ROUNDTABLE: CRITICAL SUCCESS FACTORS FOR AN ERP BUSINESS CASE

James Lord, VP, Executive Partner, Gartner

Ryan Dourado, Executive Partner, Domains, Gartner

In this peer discussion, you will share your experience and hear from others how
to facilitate the conversations to capture value for an ERP business case.
Roundtable discussions are informal, allowing you to relax, share insights,
challenges and learn lessons, experiences and approaches from your peers.
Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST


ASK THE EXPERT: APPLY PRODUCT MANAGEMENT IN A MIDSIZE ENTERPRISE (EXCLUSIVE TO
MIDSIZE ENTERPRISE PROGRAM)

Roger Caleya, Sr Director Analyst, Gartner

Midsize enterprise (MSE) IT teams struggle to apply product management, which
can hinder their delivery of digital transformation. Bring your questions to
this interactive session, and learn from those posed by your peers, as we
discuss how MSE CIOs can benefit from a product management approach by using a
hybrid model that focuses on a few products combined with flexible product
teams.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST


GOVERNMENT ROUNDTABLE: RESETTING TECHNOLOGY LEADERSHIP IN A TOUGH GOVERNMENT
CYCLE

Brian Ferreira, VP, Team Manager, Gartner

Federal and state governments are firmly in one of their most challenging
operating phases. Technology investment in a tough budget cycle, the drive for
digital capabilities with business partners scaling expectations of quick
results and increasing ambiguity in the operating environment are testing
government leadership. Join this interactive roundtable session and explore
navigating this difficult balancing act.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST


MASTERING STRATEGIC THINKING: THREE CRITICAL COMPETENCIES OF AN EXECUTIVE LEADER

Daniel Sun, VP Analyst, Gartner

This breakout is about infusing management skills with comfort and competency
around sustained uncertainty and discontinuous change. The best strategic
thinking is that CIOs don't let the future surprise them. They understand the
bigger ecosystem and are comfortable anticipating potential futures. They
embrace divergent thinking, invite dissent and converge on a forward path. Three
specific skills have been discussed in this session.

Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST


HEALTHCARE ROUNDTABLE: FROM SURVIVING TO THRIVING IN THE NEW HEALTH DATA ECONOMY

Stijn De Lathouwers, Executive Partner, Domains, Gartner

Robert Flanagan, Executive Partner, Gartner

This session is for healthcare attendees. Roundtable discussions are informal,
allowing you to relax, share insights, and challenges and learn lessons,
experiences, and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST


ASK THE EXPERT: IS A MULTICLOUD STRATEGY BENEFICIAL FOR MY BUSINESS?

Michael Warrilow, VP Analyst, Gartner

CIOs must balance the greater flexibility and breadth of technology options
offered by a multicloud strategy against the greater complexity and
significantly increased costs of such a strategy. Moreover, organization's cloud
providers can also directly impact business opportunities and outcomes. We'll
explore the options and their consequences for IT and the business.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 11:45 AM - 12:45 PM AEST


CONTRACT NEGOTIATION CLINIC: MICROSOFT (REPEAT)

Jo Liversidge, VP Analyst, Gartner

For many organizations, Microsoft is one of the largest spend IT vendors and is
used by most organizations. As Microsoft is continually changing terms,
products, and pricing, customers find contract negotiations and renewals
challenging. This interactive clinic will provide advice on the major licensing
changes, how to create leverage and how to plan effectively for Enterprise
Agreement renewals.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.

Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST


PITFALLS TO AVOID IN CIOS’ STRATEGIC COST OPTIMIZATION EFFORTS

Sid Sahoo, Sr Director Analyst, Gartner

CIOs continue to experience cost pressures due to their geography or global
pressures. This session provides new insights into the pitfalls mature
organizations avoid and how they optimize their costs more effectively.

Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST


CASE STUDIES IN MAKING CULTURE CHANGE HAPPEN

Rhys Binney, Sr Director, Advisory, Gartner

Many CIOs continue to struggle to make culture change happen within their
organizations. This session will share three case studies of clients that have
used Gartner's 5 Steps for Culture Change model. These clients have successfully
driven culture change in their organizations, and the session will cover common
challenges and best practices.

Wednesday, 13 September, 2023 / 02:30 PM - 03:15 PM AEST


ROUNDTABLE: HOW MUCH ARE LEGACY TECHNOLOGIES HOLDING BACK YOUR DIGITAL AMBITION?

Andrew Holcombe, Executive Partner, Domains, Gartner

James Lord, VP, Executive Partner, Gartner

A rip-and-replace approach to modernizing applications can be highly disruptive
to the organization in terms of cost, risk, time and impact. These factors often
outweigh the potential benefits. What approaches have you taken with legacy
applications in your digital transformation? Roundtable discussions are
informal, allowing you to relax, share insights, challenges and learn lessons,
experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
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