www.onespan.com Open in urlscan Pro
2606:4700::6812:1ac4  Public Scan

Form analysis
1 forms found in the DOM

GET /search?type=1

<form action="/search?type=1" method="get" class="quicksearch-form" accept-charset="UTF-8">
  <input class="hidden" type="text" name="type" value="1">
  <div class="quicksearch active">
    <div class="menu-search-input quicksearch-item">
      <input class="hidden menu-search-input-field form-text form-control quicksearch-input bar" type="text" autocomplete="off" name="search" value="" size="30" maxlength="128" placeholder="Keyword Search" tabindex="-1">
    </div><button class="button js-form-submit form-submit btn quicksearch-submit btn-primary foo" type="submit" value="Search" name="">
      <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 57 56" width="16" height="16">
        <path style="fill:#FFFFFF"
          d="M55.5 50.2L41.5 36.2c2.6-3.7 4.2-8.2 4.2-13.1 0-12.5-10.1-22.6-22.6-22.6C10.7 0.5 0.6 10.7 0.6 23.1c0 12.5 10.1 22.6 22.6 22.6 5.3 0 10.2-1.9 14.1-5l13.8 13.8c0.6 0.6 1.4 0.9 2.2 0.9 0.8 0 1.6-0.3 2.2-0.9C56.7 53.3 56.7 51.4 55.5 50.2zM23.2 39.5c-9 0-16.4-7.3-16.4-16.4S14.2 6.7 23.2 6.7s16.4 7.3 16.4 16.4S32.2 39.5 23.2 39.5z">
        </path>
      </svg>
    </button>
  </div>
</form>

Text Content

 * Partner Program
   * Overview
   * Global Alliances
   * Reseller Partner
 * Inside OneSpan
   * Company Overview
   * Leadership Team
   * Board of Directors
   * Privacy, Compliance and CSR
   * Investors
 * Join Our Team
 * Support
   * Customer Success Packages Overview
   * Customer Support Overview
   * Customer Support Services
   * Software Product Lifecycle
   * Professional Services
   * PSIRT Review
   * PSIRT Advisories and Responses
   * PSIRT Hall of Fame
   * Quick Links
     * Contact Support
     * OneSpan Community
     * My Maintenance and Registration
     * Customer Support Portal & Knowledgebase
 * OneSpan Sign Login
   * US (US1)
   * US (US2)
   * Canada
   * Australia
   * Europe

 * English
   * English
   * Deutsch
   * Español
   * Français
   * Italiano
   * 日本語
   * Nederlands
   * Polski
   * Português
   * Pусский

 * Integrated Solutions
   
   SOLUTION PORTFOLIO
   
    * Identity Verification
      
      Digital identity verification services
   
    * Authentication
      
      Secure, passwordless experiences
   
    * Digipass
      
      Social engineering fraud mitigation
   
    * OneSpan Sign
      
      Secure document e-signing
   
    * OneSpan Sign Connectors
      
      Pre-built e-sign integrations
   
    * OneSpan Virtual Room
      
      A secure, high-assurance space
   
    * OneSpan Notary
      
      Secure online notarization
   
    * Mobile Security Suite
      
      State-of-the-art mobile app security
   
    * Mobile App Shielding
      
      Full app protection from the inside out
   
   USE CASES
   
    * 
      Money transfers
    * 
      Financing, lending & mortgages
    * 
      Retail banking use cases
    * 
      Commercial banking use cases
    * 
      Insurance use cases
    * 
      Employee authentication
    * 
      E-contracting
    * 
      Human resources
   
    * Patient onboarding
   
    * 
      E-prescribing
   
   INDUSTRIES
   
    * Financial Services
    * Insurance
    * Lending and Financing
    * Retail Banking
    * Commercial Banking
    * Wealth Management
    * Government
    * Healthcare
   
   HOW TO BUY
   
   Fair pricing. No hidden fees. A human sales process, built for enterprise.
   
    * Explore Pricing
   
   
 * What's Possible
    * Realities
      
      Trust. Everyone is looking for it — and
      worried about it. Here’s why.
   
    * Outcomes
      
      See how peers have transformed
      the way they do business.
   
    * Where to begin
      
      Your success story starts here.
   
   
 * Proven Success
 * Trusted Perspective
   
   WHAT'S TRENDING
   
    * eBook Product Use Case Catalog
      
      Our solution portfolio supports secure, simple end-to-end experiences for
      your clients. Find out how.
      
      Read Now
   
    * Video
      
      Bringing Identity Verification and E-Signature Together Watch Now
   
    * E-Signature
      
      Boldy Meeting the Promise of Web3 Read Now
   
   STAY INFORMED
   
    * Blog
      
      Thought-provoking updates on the changing landscape
   
    * Resources
      
      Insights for every stage of your transformation journey
   
    * Newsroom
      
      We’re making waves everyday by reimagining trust for the global enterprise
   
    * Events
      
      Let’s get together and
      see what’s possible
   
   
 * Get Started
   
    * LET'S TALK
      
      Meet our team and get
      the direct answers you need
      
      CONTACT US
   
    * REQUEST A DEMO
      
      See our solutions in action,
      from basic to advanced functionality
      
      LEARN MORE
   
   

Get Started


CASE STUDY


LEADING P&C INSURER USES E-SIGNATURES TO ISSUE DIGITAL POLICIES IN MINUTES

SAVES AN ANNUALLY RECURRING $2.5 - $5 MILLION

Share
×

SHARE PAGE VIA:

Copied to clipboard
Close


EXECUTIVE SUMMARY

BUSINESS OBJECTIVES

 * Improve customer experience by completing application paperwork immediately
   at the time of purchase
 * Reduce the cost of acquiring new customers

THE PROBLEM

 * Average time to complete application paperwork was 45 days
 * Unreturned forms led to premium hikes or policy cancellations

THE SOLUTION

 * Equipped call center, agents, and web channels with e-signatures

THE RESULTS

 * Streamlined the process: 52 days to 10 minutes
 * 1 million e-signed documents per year
 * 75% adoption to-date in call center channel
 * 92% adoption on the web
 * 50% adoption in the captive agent channel
 * E-Signatures save $10 per transaction
 * $200,000 in hard cost savings from paper handling and postage in just five
   months
 * Saved $500,000 in labor costs

Since 2008, one leading P&C insurance carrier has been setting the pace in the
property and casualty insurance industry with regard to electronic signatures.
The company recognized early on that offering e-signatures to customers online
was a competitive differentiator and a pathway to profitability. This carrier
became one of the first insurers to implement an enterprise e-signature solution
for all their personal home and auto insurance lines of business.

The company strategically managed the deployment of e-signatures across all
transactions and channels by first rolling out to their call center and web
channels. Building on the rapid e-sign adoption – 75 percent in their call
centers and 92 percent online in under a year – they subsequently deployed to
their captive agents, where more than half of the field sales force is currently
using electronic signatures.

The company is currently in its 10th year using electronic signature technology.
In the first few months using the OneSpan Sign solution, 500 customers e-signed
their insurance applications. Today, more than one million documents are
e-signed each year with this carrier.

By enabling straight-through processing, electronic signatures have netted the
company a cost savings of $10 per transaction and offset millions of dollars of
paper-related expenses. More importantly, the carrier now closes business within
minutes – not weeks or months.

 


THE CHALLENGE

The insurer’s former sales process relied on wet ink signatures – a process that
was operationally inefficient and costly. Upon completion and binding of a
policy application online or through a call center, paperwork was sent out by
mail or courier to the customer for review and signing. The completed forms were
then returned along with a number of trailing documents and forms, including
state mandated coverage selection forms. Too often these documents, including
Un/ Under-Insured Motorist option forms, were not returned and required
persistent follow up by the carrier. Unreturned forms would result in an
increase in policy premiums, causing customer satisfaction issues and even lost
business

The paper-based process also presented significant risk to the insurer. The new
business application process involved greater risk, because it was often
difficult for the carrier to reliably demonstrate the process the insured went
through during the application. Incomplete or missing paper forms made it a
challenge to present comprehensive legal evidence in court. Also, the time
between policy binding and return of the signed application package represented
a period of exposure for the insurer as the carrier is responsible for coverage
during the time they are waiting for the paperwork to be returned.

According to Gartner Research, “Business management determined that, to better
facilitate signature compliance, it needed to devise new internal systems and
processes that would assist customers in signing the forms properly (that is, in
the correct field and in a timely manner) and move the company from hard copies
to an electronic format.”


THE SOLUTION

The migration away from paper processes to electronic signatures and
straight-through processing was a significant undertaking for this insurer,
requiring a fundamental shift in strategy as well as in the operations and
technical infrastructure of the business. The carrier undertook a renovation of
its business processes, adopting an e-commerce and e-app strategy, consolidating
applications and user front-ends, and upgrading its infrastructure to provide
web-based services.

This infrastructure investment put the insurer in the position to begin offering
clients more cost-effective and speedier transaction processing. It also laid
the necessary groundwork for the introduction of electronic signatures and
digital business processes across all channels, including online self-service.

The insurer launched the e-sign project by assembling a cross-functional team
representing legal/compliance, underwriting, claims, sales, services, business
analysts, and IT. This team developed a list of business and technical
requirements, focusing on compliance, ease of use, workflow, process management,
and ROI. After conducting a “build versus buy” analysis and evaluating vendors,
the evaluation team identified that the market offered a ready supply of
expertise around electronic signatures backed by mature commercial software
offerings, eliminating the need to build.

From there, the decision to take an enterprise approach to e-signatures was
fast-tracked, and after a rigorous evaluation and selection process, the project
team chose OneSpan Sign Enterprise Plan.

The P&C insurance industry is a commoditized and highly competitive market.
Customers choose auto and home insurance primarily based on price, which means
that capturing their business immediately and in a cost-effective manner is
critical.


THE RESULTS

Today, the P&C insurer has a straight-through process that is integrated into
the company’s shared services architecture, web-based applications, publishing,
and document management systems. As a result, the carrier has:

Improved Customer Experience

Prior to e-signatures, it took up to 52 days to complete the carrier’s manual,
paper process. Now, most forms are completed within 10 minutes. (In the past,
without e-signatures, only 50% of applications generated online were ever
completed and returned.)

Cut Costs

E-Signatures save this carrier $10 per transaction from service ($6), paper
($2), and scanning ($2). This amounts to millions of dollars in savings each
year.

Strengthened Legal and Compliance Position

One of the highest risk processes for this carrier was in their auto insurance
line of business. It was absolutely crucial that the insured correctly reject or
accept the Un/Under-Insured Motorist coverage and make very clear choices with
all the required initials and signatures, prior to the effective date of the
policy. Even in this high-risk process, paperwork errors still occurred. Once
returned, the insurance package then had to be reviewed by the carrier to ensure
that it had been properly completed. If not, the documents were sent back to
customers for re-processing. By automating and enforcing business, legal, and
regulatory rules, OneSpan ensures documents cannot be submitted for processing
if they are missing signatures, initials, or data.

> The insurer chose OneSpan technology, because its e-signature system fit best
> with the insurer’s business model. The insurer wanted to make the customer
> experience as easy as possible and didn’t want a vendor that required a
> software download. The company also wanted a quick deployment – 30 to 60 days
> – to build a prototype and roll out the technology. OneSpan’s ability to
> achieve both of these goals was a key differentiator.
> 
> - Gartner

The carrier also uses OneSpan Sign Enterprise Edition to quickly update and push
out across its entire operations any changes that affect insurance application
processing, such as regulatory requirements, business rules, and product terms
and conditions.

Achieved High Adoption Rates

According to the carrier’s director of call center operations, coaching and
statistical reviews were key to winning over hesitant call center
representatives. During coaching sessions, the company showed each
representative how much of his or her book of business was closed with
e-signatures and how many customers dropped out of the process. According to the
director, the coaching is not about improving e-sign results. Rather, he views
the benefits of increasing a representative’s e-sign percentage in terms of
improving customer satisfaction and retention.

The carrier also invested additional efforts in gaining adoption among agents.
The company undertook a holistic redesign of their e-sign processes. After
executing a series of usability improvements to enhance the customer’s
experience, as well as offering more training and carrying out an internal
communications campaign, agents became more engaged. In fact, agent adoption has
since risen to 50 percent.

Finally, other benefits of electronic signatures include an increase in net
promoter scores and a decrease in unmet claim endorsement volumes – as well as
opportunities for crossselling new e-services as they come online.

Share
×

SHARE PAGE VIA:

Copied to clipboard
Close

CONTENTS

 * Executive Summary
 * Overview
 * The Challenge
 * The Solution
 * The Results


RESOURCE CENTER

 * Select Topic
   * Authentication
   * Digital Identity Verification
   * eSignature
   * Fraud Prevention
   * Legal & Regulatory
   * Mobile Security
   * 
   
 * Select Content Type
   * Analyst Reports
   * Blogs
   * Case Studies
   * Datasheets
   * Infographics
   * Podcasts
   * Videos
   * Webcasts
   * White Papers & eBooks
   * 
   

 * Integrated Solutions
   
   SOLUTION PORTFOLIO
   
    * Identity Verification
      
      Digital identity verification services
   
    * Authentication
      
      Secure, passwordless experiences
   
    * Digipass
      
      Social engineering fraud mitigation
   
    * OneSpan Sign
      
      Secure document e-signing
   
    * OneSpan Sign Connectors
      
      Pre-built e-sign integrations
   
    * OneSpan Virtual Room
      
      A secure, high-assurance space
   
    * OneSpan Notary
    * Mobile Security Suite
      
      State-of-the-art mobile app security
   
    * Mobile App Shielding
   
   USE CASES
   
    * Money transfers
    * Financing, lending & mortgages
    * Retail banking use cases
    * Commercial banking use cases
    * Insurance use cases
    * Employee authentication
    * E-contracting
    * Human resources
    * Patient onboarding
    * E-prescribing
   
   INDUSTRIES
   
    * Financial Services
    * Insurance
    * Lending and Financing
    * Retail Banking
    * Commercial Banking
    * Wealth Management
    * Government
    * Healthcare
   
   HOW TO BUY
   
   Fair pricing. No hidden fees. A human sales process, built for enterprise.
   
    * Explore Pricing

 * What's Possible
    * Realities
      
      Trust. Everyone is looking for it — and
      worried about it. Here’s why.
   
    * Outcomes
      
      See how peers have transformed
      the way they do business.
   
    * Where to begin
      
      Your success story starts here.

 * Proven Success
 * Trusted Perspective
   
   WHAT'S TRENDING
   
    * eBook
      
      Product Use Case Catalog
      
      Our solution portfolio supports secure, simple end-to-end experiences for
      your clients. Find out how.
      
      Read Now
   
    * Video
      
      Bringing Identity Verification and E‑Signature Together Watch Now
   
    * E-Signature
      
      Boldy Meeting the Promise of Web3 Read Now
   
   STAY INFORMED
   
    * Blog
      
      Thought-provoking updates on the changing landscape
   
    * Resources
      
      Insights for every stage of your transformation journey
   
    * Newsroom
      
      We’re making waves everyday by reimagining trust for the global enterprise
   
    * Events
      
      Let’s get together and see what’s possible

 * Partner Program
    * Overview
    * Global Alliances
    * Reseller Partner

 * Inside OneSpan
    * Company Overview
    * Leadership Team
    * Board of Directors
    * Privacy, Compliance and CSR
    * Investors

 * Join Our Team
 * Support
    * Customer Success Packages Overview
    * Customer Support Overview
    * Customer Support Services
    * Software Product Lifecycle
    * Professional Services
    * PSIRT Review
    * PSIRT Advisories and Responses
    * PSIRT Hall of Fame
    * Quick Links

 * OneSpan Sign Login
    * US (US1)
    * US (US2)
    * Canada
    * Australia
    * Europe

 * English
    * English
    * Français
    * 日本語
    * Deutsch
    * Español
    * Pусский
    * Português
    * Nederlands
    * Polski




RESOURCE CENTER

 * Select Topic
   * Authentication
   * Digital Identity Verification
   * eSignature
   * Fraud Prevention
   * Legal & Regulatory
   * Mobile Security
 * Select Content Type
   * Analyst Reports
   * Blogs
   * Case Studies
   * Datasheets
   * Infographics
   * Podcasts
   * Videos
   * Webcasts
   * White Papers & eBooks

Follow us on

 * 
 * 
 * 
 * 

 * Products
   
   * Electronic Signature
   * Identity Verification
   * Adaptive Authentication
   * Mobile Security Suite
   * See All Products

 * Solutions
   
   * Account Opening
   * Account Takeover
   * Frictionless Authentication
   * See All Use Cases

 * Resources
   
   * Blog
   * Resource Center
   * eSignature Legality Guide
   * OneSpan Community

 * Company
   
   * About OneSpan
   * Careers
   * Newsroom
   * Events
   * Leadership
   * Investors
   * Contact Us

 * Learn About
   
   * Electronically Sign Documents
   * Electronic Signature Certification
   * Electronically Sign Word Document
   * Document Signing Software
   * Generate Signatures
   * Multi-Factor Authentication
   * Identity Verification
   * See All Topics


 * Privacy Center
 * Cookie Policy
 * Terms of Use
 * Legal Notice
 * Preference Center

Copyright 2023 OneSpan. All Rights Reserved.

> OneSpan, the digital agreements security company™, helps organizations
> accelerate digital transformations by enabling secure, compliant, and
> refreshingly easy customer agreements and transaction experiences.
> Organizations requiring high assurance security, including the integrity of
> end-users and the fidelity of transaction records behind every agreement,
> choose OneSpan to simplify and secure business processes with their partners
> and customers. Trusted by global blue-chip enterprises, including more than
> 60% of the world’s largest 100 banks, OneSpan processes millions of digital
> agreements and billions of transactions in 100+ countries annually.
> 
> Learn more at OneSpan.com
> Contact us at OneSpan.com/contact-us/onespan-sign

Copyright© 2022 OneSpan North America Inc., all rights reserved. OneSpan®, the
“O” logo, Digipass®, Cronto® and “The Digital Agreements Security Company™” are
registered or unregistered trademarks of OneSpan North America Inc. or its
affiliates in the U.S. and other countries. Any other trademarks cited herein
are the property of their respective owners. OneSpan reserves the right to make
changes to specifications at any time and without notice. The information
furnished by OneSpan in this document is believed to be accurate and reliable.
However, OneSpan may not be held liable for its use, nor for infringement of
patents or other rights of third parties resulting from its use.

 * LET'S TALK
   
   Meet our team and get
   the direct answers you need
   
   CONTACT US

 * REQUEST A DEMO
   
   See our solutions in action,
   from basic to advanced functionality
   
   LEARN MORE

This website uses cookies to improve your user experience, functionality and
performance and render our services. You can find our cookie policy at:
https://www.onespan.com/cookie-policy/

OK, I agree

By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.

Accept All Cookies
Cookies Settings



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Back Button


PERFORMANCE COOKIES



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Confirm My Choices