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Text Content

UPCOMING WEBINAR: WHY AND HOW TO CONVERT YOUR E-COMMERCE CUSTOMER SUPPORT INTO
PROFIT CENTER. MAY 19, 2022. REGISTER NOW

 * Products
   * * * Self-Service
       
       * Fully Automated Customer Helpdesk
       
       * Live Chat & Routing
       
       * Automated Routing to Support Agents
       
       * SMS & WhatsApp Bot
       
       * Two-way automated texting
     * * Chatbot
       
       * Proactive Triggers to Improve Conversions
       
       * Product Finder
       
       * Reduce Choice Overload for Customers
 * How It Works
 * Solutions
   * * * Conversational Support
       * Order Returns & Exchanges
       
       * Single tab to manage product returns
       
       * Order Tracking
       
       * Show order-status in one step
       
       * Agent Routing
       
       * Reduce ticket volume by 35%
       
       * Omnichannel Handle
       
       * Manage all channels in one inbox
     * * Conversational Commerce
       * Increase Sales & Conversions
       
       * 30-40%+ conversions with triggers
       
       * Reduce Cart Abandonment Rate
       
       * 35% better cart recovery with triggers
       
       * 24/7 Shopping Assistance
       
       * Offer 24/7 support for customers
       
       * Reduce Browse Abandonment
       
       * 70%+ more engagement with triggers
 * Pricing
 * Resources
   * * * Blogs
       
       * Read the latest articles on customer self-service helpdesk
       
       * Customer Stories
       
       * Success stories of our customers from different industries and
         situations
     * * Guides
       
       * Get deep knowledge on conversational AI platforms and drive more sales
       
       * Webinars
       
       * Explore the exciting webinars and other events hosted by us
 * Request Demo




SUPERCHARGE CONVERSIONS, AUTOMATE CUSTOMER SUPPORT WITH ROUNDVIEW

Grow your ecommerce business with AI-based sales and customer support automation
tool. Convert more visitors into customers. Offer faster customer support and
improve customer happiness.

Request Free Demo



OUR HAPPY CUSTOMERS

 * 
 * 
 * 
 * 
 * 


AUTOMATE SALES WITH ROUNDVIEW

Proactive Chat Triggers

Trigger automated messages to visitors based on the pages they view and improve
website engagement.

Recommend Personalized Products

Help customers find their favorite products with the right specifications using
the product finder tool.

Abandoned Cart Reminders

Reduce cart abandonment rate by sending automated cart reminder triggers and
influence customers to finish the purchase.

Exit-intent Triggers

Prevent your visitors from exiting your site without taking your desired action
using the exit-intent triggers.




NEXT-GEN CUSTOMER SUPPORT AUTOMATION

Order Tracking

Allow customers to track their orders in a single step.

Returns & Exchanges

Simplify the order return process with the self-service helpdesk.

Customer Support FAQs

Automate answers to 70% of common customer support questions or issues.

Agent Routing

Automatically route complex customer questions to the right agents or
departments.




STREAMLINE YOUR CUSTOMER SUPPORT CHANNELS

Easy Omnichannel Management

Manage your multiple customer service channels in one place.

All-in-one Inbox

Streamline all customer service channels and allow your agents to manage them
easily from a single shared inbox.

Fix Broken Conversations

Blend self-service and human touch seamlessly and allow customers and agents to
interact with each other better.

360° View of Customers

Take advantage of the holistic dashboard to view your customer’s purchase
history, lifetime value, and requests.




AUTOMATE SALES WITH ROUNDVIEW


PROACTIVE CHAT TRIGGERS

+

Trigger automated messages to visitors based on the pages they view and improve
website engagement.




RECOMMEND PERSONALIZED PRODUCTS

+

Help customers find their favorite products with the right specifications using
the product finder tool.




ABANDONED CART REMINDERS

+

Reduce cart abandonment rate by sending automated cart reminder triggers and
influence customers to finish the purchase.




EXIT-INTENT TRIGGERS

+

Prevent your visitors from exiting your site without taking your desired action
using the exit-intent triggers.




NEXT-GEN CUSTOMER SUPPORT AUTOMATION


ORDER TRACKING

+

Allow customers to track their orders in a single step.




RETURNS & EXCHANGES

+

Simplify the order return process with the self-service helpdesk.




CUSTOMER SUPPORT FAQS

+

Automate answers to 70% of common customer support questions or issues.




AGENT ROUTING

+

Automatically route complex customer questions to the right agents or
departments.




STREAMLINE YOUR CUSTOMER SUPPORT CHANNELS


EASY OMNICHANNEL MANAGEMENT

+

Manage your multiple customer service channels in one place.




ALL-IN-ONE INBOX

+

Streamline all customer service channels and allow your agents to manage them
easily from a single shared inbox.




FIX BROKEN CONVERSATIONS

+

Blend self-service and human touch seamlessly and allow customers and agents to
interact with each other better.




360° VIEW OF CUSTOMERS

+

Take advantage of the holistic dashboard to view your customer’s purchase
history, lifetime value, and requests.




RESULTS DELIVERED FOR OUR CUSTOMERS:


30-40%

conversion rate uplift


-40%

support tickets reduction


65%

positive customer service experience


35%

reduce cart abandonment rate


70%

better visitor engagement


BUILT EXCLUSIVELY TO SOLVE E-COMMERCE NEEDS


BUILT FOR E-COMMERCE

RoundView is built to help e-commerce business growth. Features, functionalities
revolve around that promise.


EASY INTEGRATION

RoundView comes with built-in connectors to integrate with your e-commerce
stores. You can integrate multiple support channels easily.


EASY TO SET UP

With a drag and drop interface, you can quickly create the workflows and start
automating sales and customer support in just 30 minutes.


INSIGHTS

Get the latest trends and news on customer self-service and conversion
optimization

Read Blogs

Gain knowledge from our deep, thought leadership books and deliver exceptional
customer experience using conversations

Download Guides

Success stories of our customers with distinct use-cases and a variety of
challenging scenarios

Explore Case Studies


START AUTOMATING SALES AND CUSTOMER SUPPORT TODAY. PLANS START @ JUST $9/MONTH

Get Started


ABOUT ROUNDVIEW

RoundView is an AI-based sales and customer support automation tool built
exclusively for e-commerce. 


GET IN TOUCH

 * Contact Us
 * Pricing
 * Sign Up
 * Login
 * Events


COMPANY

 * About Us
 * Contact Us
 * Blog
 * Case Studies
 * eBook


WHY ROUNDVIEW

 * * RoundView Vs Zendesk
   * RoundView Vs Gorgias
   * RoundView Vs Tidio
   * RoundView Vs Tawk




OTHER

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