www.genesys.com Open in urlscan Pro
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Text Content

 * Solutions
   Solutions Capabilities Industries
   
   The #1 AI-powered experience orchestration platform
   
   Explore prebuilt solutions
   
   Genesys Cloud CX
   
   Deliver personalized experiences at scale with an all-in-one contact center.
   
   Genesys Cloud EX
   
   Drive employee efficiency in your contact center and beyond with a WEM
   standalone solution.
   
   AppFoundry® Marketplace
   
   Extend the Genesys Cloud platform with pre‑integrated apps.
   
   Extend and build
   
   Dev Tools and Public APIs Cloud architecture Security and trust Global
   availability Integrations
   
   Deliver end-to-end personalized experiences at scale
   
   Purpose-built AI
   
   Realize value faster with AI that’s easy to deploy, control and optimize.
   
   Seamlessly connect on digital and social
   
   Personalize engagement on any channel with humans and AI-powered bots.
   
   Future-ready contact center
   
   Optimize with intelligent automation and embedded AI that delivers value from
   day one.
   
   Open CX platform and cloud architecture
   
   Innovate continuously, scale globally, and build any experience.
   
   End-to-end journey management
   
   Connect data silos to orchestrate and optimize customer and employee
   experiences.
   
   Workforce engagement management
   
   Unlock employee potential with built-in AI that simplifies management and
   drives impact and retention.
   
   Trusted across industries
   
   Banking
   
   Build trust and loyalty with seamless banking experiences across channels —
   every time.
   
   Healthcare
   
   Create secure, connected patient experiences that transform their care at
   scale.
   
   Retail
   
   Personalize every shopping experience with scalable retail support your
   customers can count on.
   
   Insurance
   
   Keep up with policyholder demands across channels using an AI-powered
   technology platform.
   
   Government
   
   Deliver secure, trusted digital government services that exceed customer
   expectations.
   
   More industries
   
   Discover how companies across industries achieve their specific goals with
   Genesys.
   
   Your company and Genesys
   
   Discover how pioneering organizations are reshaping the landscape of customer
   experience.
   
   Get ebook

 * Customers
   
   Redefine your success standards
   
   Leading brands worldwide are making customer experience a competitive
   differentiator with Genesys.
   
   Customer stories
   
   Succeed and grow
   
   Customer success Professional services Product support Training and
   certification
   
   Connect and engage
   
   Customer communities Advocacy program Developer center
   
   Latest story
   
   See what set our 2024 Customer Innovation Awards winners apart.
   
   Read more

 * Partners
   
   Ascend to new heights with our partners
   
   Genesys delivers an ecosystem of world-class partners and alliances that
   enable businesses to achieve their unique goals.
   
   See partners
   
   Explore our partners
   
   Strategic alliances AppFoundry® Marketplace Find a partner
   
   Partner with Genesys
   
   Become a partner Partner programs Partner portal
   
   Partnership in action
   
   Genesys receives 5-star award in the 2024 CRN Partner Program.
   
   Learn more

 * Resources
   
   Get the resources you need
   
   Discover the latest research, reports and resources to orchestrate more
   connected experiences.
   
   All resources
   
   Explore
   
   Reports and guides Demos and videos Webinars and events Blogs Podcasts
   
   Learn
   
   Training and certification Product knowledge Development
   
   Trending
   
   Contact center buyer’s guide: Focus on delivering the best experiences every
   time
   
   Get the guide

 * Company
   
   A great partner, a great place to work
   
   Your company is in the experience business — even if you don't know it yet.
   Discover how an empathy-first approach is the key to lasting success with
   customers, employees, partners and more.
   
   More about Genesys
   
   Why Genesys
   
   Our vision Sustainability Awards and recognition
   
   Who we are
   
   About us News Careers Leadership
   
   Recent
   
   Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact
   Center as a Service
   
   Read more

 * Log in
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Start exploring Genesys today

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GENESYS CLOUD CX CHOOSE THE ALL-IN-ONE, AI‑POWERED CLOUD CONTACT CENTER SOLUTION

Genesys Cloud CX orchestrates experiences across every customer and employee
interaction

Take the tourWatch the demo



POWER PERSONALIZED END-TO-END EXPERIENCES AT SCALE

Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration
platform. With it, you can coordinate every step of your customer and employee
experience by shaping journeys for moments that matter.

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is
the leading customer and employee experience solution. With AI
everywhere powering omnichannel engagements, intelligent routing, built-in
workforce engagement, end-to-end journey management and more — you can improve
customer loyalty and employee retention. Use one platform to power more
connected, meaningful experiences. Every customer. Every interaction. Every
time.




TRANSFORM CUSTOMER AND EMPLOYEE EXPERIENCES WITH GENESYS CLOUD CX

94%

average response rates

90%

first-call resolution

20%

boost in agent productivity

See case study


ONLY GENESYS CLOUD CX ACHIEVES TRUE AI‑POWERED EXPERIENCE ORCHESTRATION


AI‑POWERED

AI is native and infused throughout the entire Genesys Cloud™ platform. Harness
the power of AI to gain deep customer insights. Predict customer needs, identify
trends and make data-driven decisions that enable better service. With Genesys
Cloud CX, you can solve high-value customer and employee experience challenges
faster.


BORN IN THE CLOUD

Genesys Cloud CX is designed for the cloud era, ensuring you have the agility,
scalability and innovations you need to succeed. Say goodbye to legacy systems
and on-premises headaches — Genesys Cloud CX is built for the digital age. And
with our native API-first, open cloud platform, you can take advantage of
cloud-first benefits.


ALL-IN-ONE PLATFORM

Combine customer engagement, workforce engagement and journey management
capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork
solutions and multiple vendors. Our unified, AI‑powered technology ensures you
can effectively and intelligently serve the full customer and employee journey.

2023 Gartner® Magic Quadrant™ for Contact Center as a Service


GENESYS NAMED A LEADER — AND POSITIONED HIGHEST IN EXECUTION

Get the Gartner report


ALL THE TOOLS YOU NEED, ALL IN ONE PLACE

Orchestrate every step of every experience with a powerful set of all-in-one
voice, digital, AI, journey analytics, customer engagement and workforce
management capabilities — all from one unified platform. And optimize your
solution with a rich set of open APIs, pre-built integrations and our expansive
AppFoundry® Marketplace. Together, these capabilities make it possible to
achieve true AI‑powered experience orchestration — and deliver the experiences
your customers and employees deserve.


CONTACT CENTER SOFTWARE

Shape experiences for the moments that matter with industry-leading contact
center software. Genesys Cloud CX delivers all the tools and technology to
compete — and win — in an increasingly competitive market.

→


DIGITAL CHANNELS

Delivering rich, connected and effortless experiences is easy with Genesys Cloud
CX. Our digital tools make it easy to optimize, connect and personalize
experiences across channels — without ever losing interaction context.

→


AI AND AUTOMATION

Genesys Cloud CX delivers native, embedded AI that powers personalized
experiences, mines deep customer insights and more. Trusted and proven, Genesys
AI is ready to use — and level up your business — right out of the box.

→


WORKFORCE ENGAGEMENT MANAGEMENT

Give your employees the resources they need to succeed — all in one platform.
Genesys Cloud Workforce Engagement Management improves employee value and
satisfaction while simplifying management activities.

→


CUSTOMER JOURNEY MANAGEMENT

With the right data at your fingertips, you can seamlessly optimize your
customer journey. Genesys delivers the solutions needed to unify all available
customer data, uncover journey insights and orchestrate connected journeys.

→


CLOUD ARCHITECTURE AND OPEN PLATFORM

Unify your contact center technology stack with a single, unified cloud
architecture that does it all. Genesys Cloud CX is constantly innovating to keep
pace with evolving global and local expectations. And it does this all at scale
— every time.

→


MODERNIZE YOUR CONTACT CENTER WITH A CCAAS LEADER

Genesys Cloud CX delivers a continuous product innovation cycle every week —
resulting in over 400 new features every year.

A modern, cloud native solution, Genesys Cloud CX delivers unmatched
scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building
orchestration flows; and an event data platform for multi-stage data lifecycle
management.

View the architectureSee global regions


SECURE. RESILIENT. COMPLIANT.

Choose the secure, trustworthy solution for your cloud-based contact center.
Genesys Cloud meets and exceeds modern security standards with external
penetration testing, attack defense automation, and TLS and AES-256 encryption.
Key certifications and regulatory compliance mean you can trust that customer
and business data remains private — no matter your industry or location.

Learn more


FLEXIBLE PRICING TO SUIT YOUR NEEDS

Our flexible pricing options are designed to help you purchase only the
capabilities you need. If you want to scale down or upgrade at any time, we make
it easy. With Genesys Cloud CX, you’re investing in a partner that’s proven and
a product that’s visionary, enabling you to adapt, scale and create meaningful
experiences with confidence.

View pricing


SEE WHY CUSTOMERS LOVE GENESYS CLOUD CX

“We saw Genesys Cloud as a market leader and a platform that we could innovate
on. It’s also intuitive and easy for our teams to learn.”

– David Halliday, IS Product Manager, Northumbrian Water Limited

View story

“The Genesys Cloud platform is so intuitive; we literally train staff in the
afternoon and switch over the next day.”

– Bill Lewis, Senior Director, Infrastructure and Security Engineering,
AdaptHealth

View story


DIG DEEPER INTO GENESYS CLOUD


GENESYS CLOUD ARCHITECTURE AND OPEN PLATFORM

Dive deeper


CONTACT CENTER BUYER’S GUIDE

Get the guide


FIVE TRENDSETTERS IN CX INNOVATION

Learn more


GENESYS PRESCRIPTIVE MIGRATION

Get the ebook


EXPLORE ALL YOU CAN DO WITH GENESYS CLOUD CX

Request a demo to see how Genesys Cloud CX enables fluid conversations across
digital and voice channels in an easy, all-in-one interface.

Discover how your company can reap the benefits of a speedy deployment and
simple administration, orchestrating an end-to-end experience that helps
customers and employees alike reach their goals faster — and generates the
business outcomes you’re looking for.

Welcome back  

Not You?

Oops! We have your personal email.

LevelC-LevelVPDirectorManagerPrincipalEngineer /
ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact
Center ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital
ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT
InfrastructureIVRMarketingOperations / Process ManagementProduction
ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness
ServicesCapital MarketsCommunicationsConsumer ProductsDefense &
IntelligenceEducation & Non-ProfitEnergy &
UtilitiesEntertainmentGovernmentInsuranceLife
SciencesLogisticsManufacturingPayorsProvidersRetailersTechnologyTravel &
HospitalityRetail BankingOtherLevel of InterestJust researchingGathering
business requirementsComparing solutionsReady for a conversationNumber of Agent
Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know
Yes. Keep me informed via email or telephone regarding Genesys information.
I would like someone to reach out to me

By providing your information, you agree to our privacy policy.


THANK YOU FOR YOUR INTEREST.

We’ll contact you directly to set up a date and time that works with your
schedule.

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so
they can provide empathetic, personalized experience at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement,
efficiency and operational improvements.

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