community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 25 via api from RU — Scanned from DE
Submission: On October 25 via api from RU — Scanned from DE
Form analysis 2 forms found in the DOM
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</form>Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1444021386" data-mn="ItemView" data-mn-app="frontend">
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<ul></ul>
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<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
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<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="g39MeCXgcR1ASFvGY7C-70MP6NFpQndXqv62qMkkxZg">
</form>Text Content
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,870 Topics
* 14,615 Replies
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4870 Topics
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Newest First
J
JackieArnettNewcomer
asked in eSignature
Reporting Document Custom Fields
I am looking for a way to build a custom report or a way to pull the following
information. We use a specific document custom field as an identifier for
Docusign Retrieve. We would like a report or a way to see which templates in
Docusign are using this custom field. Any help would be appreciated.
0
20
J
20 minutes ago
G
Gareth_JonesNewcomer
asked in eSignature
HMLR Compliance
I’m new to DocuSign so bear with me. To follow HMLR rules I will send a document
to a customer to sign and have witnessed. However the completion date will need
be left blank until sometime later. What is the best way to achieve this to
ensure the conveyancer adds the date? Is it simply to add the conveyancer as the
final recipient of the document? Thanks Gareth
0
61
G
40 minutes ago
C
Carmen BergerNewcomer
asked in eSignature
Who gave instructions
I have a document that has been signed via DocuSign, but I did not sent it. Can
I check who sent it if I have the code? DocuSign Envelope ID:
23C1DBF8-8923-4E6F-ABC8-28A48ACF5ACD
0
41
C
1 hour ago
V
Vandit VINewcomer
asked in eSignature
can we create Sub Accounts From main account , so sub account can manage their
flow of documents separately
can we create sub accounts under one account for different user in docusign so
document uploaded by client of sub accounts client is only visible to them.
Basically The challenge is related to managing finalized DocuSign documents for
multiple clients. Currently, all completed documents and notifications are sent
to the main email address associated with the DocuSign account . The goal is to
find a solution that allows you to send these documents to different email
addresses, depending on which client or account the documents are associated
with. Instead of creating a separate DocuSign account for each client—which
could be cumbersome and inefficient These service accounts would enable you to
direct finalized documents to the appropriate email addresses, thereby
streamlining the process and enhancing organization without the need for
multiple accounts. This approach would allow client to receives their relevant
documents directly.
1
171
V
1 hour ago
A
akabNewcomer
asked in eSignature
Bulk send
When sending out bulk letters that require signatures is it possible that a
blank field can be populated with the receivers name automatically? If not is
there some alternate option, we have over 300 letters to send out to separate
companies that require e signatures and we would like the name field to be
populated with their individual names - any help is appreciated
0
61
A
1 hour ago
L
lia.aNewcomer
asked in eSignature
DocuSign Elastic Templates
Hello community, We have encountered some issues while trying to set up the
Elastic Templates for TOU purposes inside our company. We couldn’t find enough
documentation to work with some of the things that we need, for example: We are
working with a lot of international clients, so we need to have multiple TOU
versions for different languages. How can we create different templates for
different languages? I read about API variables but these don't change the text
of the buttons (Agree and Disagree) or the Agreement Statement Texts. Also the
most annoying thing is the text saying "Additionally, I certify I have read and
agree to the Electronic Record and Signature Disclosure.", how can we translate
this in different languages? Thank you very much!
0
111
L
1 hour ago
M
mhalasz10Newcomer
asked in eSignature
Multiple documents in one envelope, need to download only signed documents from
the envelope
I am working on a project for application ownership acknowledgement. I am
sending one envelope with multiple documents to a single person we think is the
application owner. Each document is a separate application. I have a template
made and am using checkboxes that say I am the app owner or I am not the app
owner and have a condition set on those fields so that if they say they are not
the app owner it skips the signature in order to finish the envelope. I am
running into issues now when I am trying to only download the documents that
have been signed. It appears that once the envelope is finished every document
in the envelope is being marked as signed or complete. Is there any options to
be able to identify which individual documents have been signed as opposed to
the entire envelope? Or is there a better way to make the template? Ultimately
my goal is let my users tell me if they are or aren’t the app owner for each
application without having to send them in separate envelopes. Than
0
20
M
2 hours ago
Y
yournumbersgirlNewcomer
asked in eSignature
Fields all capitalization
How to make fields all captialization for input.
0
103
Y
7 hours ago
F
fbackNewcomer
asked in eSignature
Creating templates to add to another template
Hi everyone, is it possible to create a template in docusign (in my case a
questionaire) which I can add to other templates, that I don’t have to add all
the fields in the questionare each time I need it in different templates? Kind
regards, Franzi
0
244
F
9 hours ago
S
SurajNewcomer
asked in eSignature
Authenticate a document
Hi All, A quick question… I am looking to engage in a business transaction and
have been presented with a Docusign document as proof of an existing contract
between 2 parties. This legitimacy of this contract is important to our decision
to engage or not. Is there a way I can verify this document to be true and
authentic? I have been emailed the document which has the envelope ID on the top
left of each page. Thanks for you help/advice in advance.
0
352
S
15 hours ago
O
OkitchenNewcomer
asked in eSignature
Signing Groups with Same Users: How to ensure that the same user doesn't sign
twice
I have a process that requires two approval signatures, both from signing
groups. The problem is that both of the groups will continue some of the same
users. Is there a way to ensure that the same user doesn’t sign both times? For
example: Signing Group 1 contains users A, B, C, D and Signing Group 2 contains
users A, B, C If user A signs on the first signature line, is there a way to
restrict it so that only users B or C could sign on the second line? Thank you!
0
162
O
15 hours ago
J
jspaguniakNewcomer
asked in eSignature
"You used all your folders for the month" error message
I successfully sent out three documents to three people for their
signature...however, I sent a fourth one out to a fourth person and missed
putting in some info...i deleted this person’s docusign document in my console
and tried to create a new docusign document for this person...but when I clicked
‘Send’...I got this error message: “You used all your folders for the month.”
Can anyone explain what is happening and what my options are to resolve this?
Could it be that the recipient has the original document that I sent open? I
look forward to your assistance!
0
62
J
15 hours ago
I
I.Mor.GaneNewcomer
asked in eSignature
Is there a way to do this regarding the 'Recipient' field?
Do you happen to know if there is a way to do any of this 2 things in the
DocuSign templates, regarding the Recipient field/ section? Option 1 - they can
edit or remove Signer 1 that’s autogenerated when they hit the button? Option 2
- they can add a second signer and either one can sign but not both. Think of it
as (1 OR 2) not (1 AND 2)
0
72
I
15 hours ago
D
DSabObserver
asked in eSignature
File too large to send....
We’ve been sending the same type of documents over to customer via DocuSign for
as long as we’ve been using DocuSign but for some reason it errored out even
though it did not meet the size limit. It’s a just a little under it. I’ve tried
to compress the file but unable to upload the compressed folder. We’ve removed
some pages, 2 out 20 and still get the same message. We do not want to split up
the package into two. Is there any other way to send this file without getting
the error message?
0
142
D
15 hours ago
T
Tasos GPGNewcomer
asked in eSignature
Issues Logging into Support Page for Bulk Send Retrieval
Hello, I'm using a company account on DocuSign and recently used the Bulk Send
feature. I want to download all the signed documents from the envelope, and
after some research, I found out that I need to contact support to get a
download link for DocuSign Retrieve. However, I'm facing an issue: I can't log
in to the DocuSign Support page with my login credentials, even though I have no
problems signing into my DocuSign account using the same information. Any
guidance would be greatly appreciated. Thank you very much in advance!
0
102
T
15 hours ago
A
Aterrell1944Newcomer
asked in eSignature
System Error:Warning System Error: Your DocuSign request cannot be processed at
this time.
I am trying to sign a job offer and when I click on Review documents I keep
getting the error :Warning System Error: Your DocuSign request cannot be
processed at this time. Click the 'Back' button to return to your DocuSign
session. If you continue to receivethis error, please visit our Support Center.
Error Time: 7/26/2024 4:48:14 PM (32928959-bb08-48dc-a3c9-8e84779df33a) I cannot
find any information in regards to this.
0
2706
A
15 hours ago
A
AOANewcomer
asked in eSignature
Ability to customize the email message or private note for a PowerForm
I’m currently using a Powerform for exception handling for procurement (users
are to complete the powerform if they will be waiving the procurement
competitive bid process). Our users are asking if there is a way to included
custom wording in each email message when it goes out for signature, specific to
the waiver request. It doesn’t appear that can be done, nor can private messages
be included to the signatory. Can someone advise of any workarounds or
alternatives?
0
61
A
16 hours ago
N
NStephenNewcomer
asked in eSignature
Problem with one field in Bulk Send
I have uploaded my CSV file using the CSV template. I’ve left some fields empty
because I don’t know what they are for. But one field - Requestor::First Name is
not coming through and even though I accept the matching exception, I end up
with an error message after I do. The names in the First Name column match the
first names that are also included in the Name column...not sure what I am
missing.
0
103
N
17 hours ago
S
sdielNewcomer
asked in eSignature
How to have multiple declines on a document
I am submitting a request to a Committee, and we need to show that each signer
declined to approve. However, once the first person declines, it voids the
entire envelope. How can I set up a docusign that each person can select
Decline, and then sign?
0
183
S
18 hours ago
K
KoleenBNewcomer
asked in eSignature
Changing the email address of a signer AFTER they've signed documents?
Hi DS friends - Does DocuSign allow me to change the email address of a signer
that has already signed a document? We use the custom report feature to receive
daily reports of those who have signed our agreements and add it to an Excel
workbook database, which has formulas that looks at the email addresses to
update each contact. I don’t want to keep having to manually change a particular
signer’s email address every time we update the database with the DS report
data. Any thoughts?
0
50
K
18 hours ago
A
Armi AnttilaNewcomer
asked in eSignature
sending two documents to same recipient
Hi :) Is is possible to send out two documents at once to the same recipient
without them merging together? One is only for viewing and one for signing, but
right now they both get sent as one really long document to the recipient
despite attaching two separate documents in docusign.
0
243
A
19 hours ago
M
mmcg22Newcomer
asked in eSignature
Signing/Viewing Order
Is it possible to have all parties view the DocuSign once it is sent but still
have a signing order. Ex: I send out a docusign for three people; Can all three
people view the docusign at the same time, but only person 1 would be able to
sign.
0
702
M
19 hours ago
J
JeppesenObserver
asked in eSignature
Can envelope waiting for External Signature be reassign by an internal signature
to another person?
Can envelope waiting for External Signature be reassign by an internal signature
to another person?
0
62
J
19 hours ago
J
Jenn BurkhardtNewcomer
asked in eSignature
Phone Number SMS Text comes from
Client blocks unknown numbers from cell phone - is there a specific phone number
that his SMS Text message will come from so he can make sure to accept it?
Thanks!
0
152
J
19 hours ago
L
LegionObserver
asked in eSignature
Issues with bulk send
Hi Team, I sent notification to many users using bulk send option and one of the
employees is getting multiple notification, how do we stop such notifications.
Please help the matter is urgent.
0
72
L
19 hours ago
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