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Submitted URL: http://email.click2redirect.me/ls/click?upn=6Zx57d02W-2Bi-2BJHqESYwSXSXxtnog0HYPjT5PulZ5JYgHVglzwH36rPUaucgQt-2BsTr3w6DbluEG10d...
Effective URL: https://www.goindigo.in/support.html?ccid=Email|Thankyou_feedback|Dottie|recurring|01
Submission: On June 20 via api from IN — Scanned from DE

Form analysis 12 forms found in the DOM

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  <i class="icon-search-new"></i>
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POST 

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      <!--<p class="get-member">Get Members Benefit.<a href=""></a></p>-->
      <!-- Todo: Need to change -->
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                                            Sign Up</a></p>
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    <i class="icon-search-new gs-mv-search-btn"></i>
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</form>

Text Content

Added to cart
View profile View profile
IndiGo Cash
My Bookings My Account & Settings My Bookings Log out




 * Book
   
   BOOK A FLIGHT
   
   DESTINATIONS
   
    * Delhi
    * Mumbai
    * Bengaluru
    * Singapore
    * Dubai
    * Phuket
    * Bangkok
    * Abu Dhabi
    * Doha
    * Explore our destinations
   
   6E HOLIDAYS
   
   6E FARES
   
    * Vaxi Fare
    * 6E Corp Connect
    * Tough Cookie Discount
    * Flex Pay
    * Lite Fare
    * Student Discount
    * Senior Citizen
    * Armed Forces
    * Flexi plus fare
    * Super 6E
   
   GROUP BOOKING
   
   6E XTRAS
   
    * IndiGo Early
    * Gift Voucher
   
   GET INSPIRED
   
    * Art & Festival
    * Food tripping
    * Beachy holiday
    * Winter wandering
    * Shopping delight
   
   CARGO SERVICES

 * Manage
   
   MANAGE BOOKINGS
   
    * WebCheck-in
    * View/ Edit Booking
    * Email Itinerary
    * Update Contact Details
    * View/Edit 6E Holidays
   
   PARTNER & CORPORATE
   
    * SME Login
    * Agents Registration
    * Corporate Registration
   
   INFORMATION
   
    * Flight Status
    * View GST Invoice
    * View Payment Invoice
    * Check Refund Status

 * 6E Add-ons
   
   ALL ADD-ONS AND SERVICES
   
    * 6E Prime
    * Travel Assistance
    * 6E Double, Triple or MultiSeats
    * Cancellation Assistance
   
   BAGGAGE
   
    * Excess Baggage
    * Delayed and Lost Baggage Protection Service
    * Sports Equipment (oversized)
   
   IN FLIGHT SERVICES
   
    * 6E Tiffin
    * 6E Seat & Eat
    * Seat Select
    * Blanket, Pillow & Eye shade
   
   AT THE AIRPORT
   
    * Fast Forward
    * 6E QuickBoard
    * Lounge Services

 * 6E Rewards
 * Offers
   
   ALL OFFERS
   
   FLIGHT OFFERS
   
   ADD-ON OFFERS
   
   BANK OFFERS
   
   PARTNER OFFERS
   
   6E REWARDS OFFERS

 * Help
   
   INFORMATION
   
    * Plan B
    * About booking online
    * Flight schedule
    * Fees and charges
    * Conditions of carriage
    * Visa Information
   
   SPECIAL ASSISTANCE
   
   FAQ'S
   
   CONTACT

 * Partner Login
 * Login
 * View profile View profile
   IndiGo Cash Credit Shell
   My Bookings My Account & Settings My Bookings Log out
 * 0
   Added to cart


 * Close Menu
 * Login/Sign Up
    * Close Menu
    * Back
    * View Profile
    * View Profile
    * IndiGo Cash
    * My Bookings
    * My Account & Settings
    * My Bookings
    * Log out
   
   
   
 * FLIGHTS
   Home Book a Flight Web Check-in Flight Status View/Edit Booking(s) Update
   Contact Details View GST Invoice Check Refund Status Partner Login Interest
   on credit shell
   
 * Services & Offers
   6E Rewards 6E Holidays Add-ons & Services
   * Close Menu
   * Back
   * 6E Prime
   * 6E Flex
   * Fast Forward
   * 6E Tiffin (Snacks)
   * Excess Baggage
   * Lounge
   * IndiGo Promise
   * Unaccompanied Minor
   * IndiGo Early
   * 6E Special
   Offers Our Destinations CarGo Services Group Booking(s) Rent a car
   
 * Information on the Go
   Explore our Destinations
   * Close Menu
   * Back
   * Indian Destinations
   * International Destinations
   * Get Inspired
   FAQs Special Assistance
   * Close Menu
   * Back
   * Disability Assistance
   * Special Assistance
   
 * Others
   Investor Relations Weather advisory Careers Download App My Account &
   Settings Contact Us
   
   
 * Log out
 * 





 * Home
 * Dottie support


INDIGO CHAT SUPPORT



Click here & say hello to Dottie

Meet our friendly and helpful chat assistant, Dottie – a conversational
AI-powered assistant who has been trained to help you with commonly asked
queries.With Dottie available at your beck and call, you need not connect with
our customer care for help, you can find answers to commonly asked questions on
several topics such as: revised travel mandates, baggage related queries,
refunds, COVID-19 travel queries, flight cancellation, flight status, change
booking, about credit shell, it’s usage and much more. Not only this, you can
also book a flight, web check-in, and perform an array of tasks related to your
booking. Simply select from the topics available or use short keywords and let
Dottie assist you in the most hassle-free way!

Dottie understands short phrases and keywords the best, so remember to keep your
query short to have the perfect conversation! In an unlikely situation
wherein Dottie is unable to understand your query, you can always connect with
our live agent. For example - To find out what you carry on our flights, try
saying ‘conditions of carriage’ or say ‘baggage allowance’ instead of ‘Can I
carry 30 kg as check-in baggage on my flight.’





IN THE AGE OF SELF-SERVICE, DOTTIE EMPOWERS YOU TO CERTAIN TASKS BY YOURSELF
WITHOUT HAVING TO CONNECT WITH A CUSTOMER SERVICE REPRESENTATIVE.




DOWNLOAD/EMAIL YOUR BOARDING PASS:

Download or email your boarding pass in a jiffy using your PNR for IndiGo or
codeshare flights. Remember to keep the last name or email ID on your booking
handy.

Some keywords you can use:

 1. Boarding pass
 2. Download boarding pass
 3. Email boarding pass




VIEW/EMAIL YOUR ITINERARY:

Retrieve your complete itinerary with details of your add-on booking requests
with your PNR and email ID/last name. You can also email your itinerary to your
registered ID within few clicks. 

Some keywords you can use:

 1. Retrieve booking/itinerary
 2. Itinerary
 3. Email itinerary




CHECK FLIGHT STATUS:

Check the status of your flight by easily entering your sector, PNR or flight
details.

Some keywords you can use:

 1. Flight status
 2. Status
 3. Check status




CHECK-IN FOR YOUR FLIGHT:

Check-in for your flight and let Dottie auto-assign you a seat. If you would
like a seat of your choice, you can always select it while checking-in from
the website or app.

Some keywords you can use:

 1. Check-in/check in
 2. Flight check in
 3. Check in for flight




BAGGAGE ALLOWANCE:

Know the baggage allowance of your flight by simply entering your booking
details.

Some keywords you can use:

 1. Baggage allowance
 2. Baggage limit
 3. Flight baggage allowance



Get information on several topics such as add-on services, special assistance,
refunds, baggage allowance, ticket modification, and a lot more. 

The keywords here will vary basis the category.

We look forward to adding more features so that you can have a delightful
experience. So go ahead, have a tête-à-tête with Dottie and let us know your
experience!

We would love to hear about your experience! Write to us
at customer.relations@goindigo.in to share your feedback.


Click here to chat

 



1500 Daily flights
71 Domestic Destinations
24 International Destinations
300+ Million happy customers
279 Fleet tall

 * Get the IndiGo app
   
   Enjoy fast checkout on the move.
   
   

 * Get the IndiGo app
   
   Enjoy fast checkout on the move.
   
   

SOCIAL


 * 

DOWNLOAD

 * 
 * 

OUR AWARDS



 * 
 * 
 * 


Get to Know Us
 * About us
 * Information
 * IndiGo Green – ESG report
 * IndiGoReach - Our CSR initiatives
 * Hello 6E Magazine
 * Board of Directors
 * Leadership Team
 * Investor Relations
 * Press Releases
 * InterGlobe Enterprises
 * RPWD - Equal Opportunity Policy
 * Transgender Persons Policy
 * Our Awards
 * Seat/Aircraft information

Services
 * 6E Rewards
 * Plan B
 * IndiGo CarGo
 * Charter Service
 * Special Disability Assistance
 * Medical Assistance
 * 6E Add-ons
 * Merchandise
 * 6E Prime
 * Seat Select
 * Group Booking
 * 6E Tiffin
 * Gift Voucher
 * Rent a car


Quick links
 * Offers
 * Careers
 * Advertise with us
 * Sitemap
 * Destinations
 * Weather advisory
 * Terms and Conditions
 * Conditions of Carriage
 * Privacy Policy
 * Disclaimer
 * International Travel Tips
 * Web check-in Advisory
 * Benefits of Pre-booking
 * Why book with IndiGo?


Travel help
 * Fare Calendar
 * Tariff Sheet
 * Visa Information
 * Baggage Information
 * Track your bag
 * View Payment Invoice
 * Payment Methods
 * 6E Holidays


Get in touch
 * Contact us
 * Dottie – Chat Support
 * FAQs
 * Download App
 * Purchase Requirement
 * International Reservation Offices

Ⓒ Copyright 2022 IndiGo. All rights reserved.

Ⓒ Copyright 2022 IndiGo. All rights reserved.

Nothing selected


Help?

HELP CENTER

TOP CATEGORIES
Baggage Cancellation Fare Rules Check In Refunds Flight Status
TOP QUESTIONS
What is Web Check-in?

Avoid long queues at the airport and travel hassle-free with Web Check-in.
Passengers flying domestic sectors can Web Check-in at any time up to 48
ho...Read more

What if I exceed my free baggage weight allowance?

Customers carrying more than the allowed baggage limit will be charged the
following excess baggage fees at the time of check-in:...Read more

How can I change/ cancel my reservation?

Visit the View/Change bookings option on the homepage of our website which has a
list of features that allow you to retrieve and re-print your itinera...Read
more

What is Kiosk Check-in?

Kiosk Check-in is a convenient way for passengers to check-in using IndiGo
kiosks located at the airport. Passengers can select their preferred seat
a...Read more

Can I alter my name incase I am not able to travel and transfer my ticket to
another person?

Currently, the tickets are non-transferable, hence, name changes on a confirmed
reservation are not permissible. You will need to cancel your ticket a...Read
more

Till when can I cancel/ refund my booking online?

• On domestic flights you can cancel/ refund till 2 hours prior to flight
departure • On international flights you can cancel/ refund till 4 hours
pri...Read more

View All
See All FAQs


COMPLETE YOUR PROFILE

Your profile details are incomplete, please update your profile to help us serve
you better.


Let’s do it!


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SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT DEPARTURE CITY




SELECT ARRIVAL CITY




SELECT PASSENGER(S)

 * Adult(s)(>12 years)
   Book extra seat(s) for less and travel with more space, comfort & 10 kg extra
   baggage allowance.
   Add Double/Triple Seat
   
   Add Double Seat 1 + 1 Seat
   Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
   Add Triple Seat 1 + 2 Seat
   Select 1 Triple seats 2 Triple seats 3 Triple seats
 * Senior Citizen(s)(>60 years)
   Add Double/Triple Seat
   
   Add Double Seat 1 + 1 Seat
   Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
   Add Triple Seat 1 + 2 Seat
   Select 1 Triple seats 2 Triple seats 3 Triple seats
   
 * Children (2 to 12 years)
   Add Double/Triple Seat
   
   Add Double Seat 1 + 1 Seat
   Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
   Add Triple Seat 1 + 2 Seat
   Select 1 Triple seats 2 Triple seats 3 Triple seats
 * Infant(s)(3 days to 2 years)
   



Done
Done


SELECT TRAVEL DATES

Departure Date
Return Date

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SELECT TRAVEL DATES

Departure Date

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SELECT TRAVEL DATES

Departure Date

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SELECT TRAVEL DATES

Departure Date

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SELECT TRAVEL DATES

Departure Date

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SELECT TRAVEL DATES

Departure Date

Done


SELECT TRAVEL DATES

Departure Date



SELECT YOUR NATIONALITY

Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per
applicable laws, on the airfare. In order to avail such tax exemption/reduction,
passengers must declare their correct nationality at the time of booking. In
case citizens of Nepal or Maldives intend to travel with any foreign nationals,
such citizen (passenger) are requested to kindly book tickets for accompanying
foreign national (passengers) in a separate PNR/ticket. Once selected, the
nationality cannot be changed at any point during the booking process.

Select Country Afghanistan Åland Islands Albania Algeria American Samoa Andorra
Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia
Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize
Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and
Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean
Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon
Canada Cape Verde Cayman Islands Central African Republic Chad Chile China
Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the
Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba
Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic
Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland
Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French
Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana
Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea
Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican
City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic
Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan
Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic
of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho
Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the former
Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall
Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated
States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco
Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand
Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman
Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay
Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania
Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan
da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint
Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome
and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint
Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa
South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan
Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab
Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of
Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey
Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates
United Kingdom United States United States Minor Outlying Islands Uruguay
Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands,
British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia
Zimbabwe
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FAQs

CHILDREN

SENIOR CITIZEN


INFANT(S)


ADULT

Children above the age of 2 years and under the age of two 12 years, as on the
date of travel, can travel as children.
Yes, Applicable for senior citizens above the age of 60 years. Entitled for
discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be
presented at the time of check-in. Failure in producing proof will result in
charging prevailing fares.
Yes, Applicable for senior citizens above the age of 60 years. Entitled for
discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be
presented at the time of check-in. Failure in producing proof will result in
charging prevailing fares.
Above the age of 12 years, as on the date of travel, can travel as adult(s).
 * 6E Double Seat
 * 6E Triple Seat

6E DOUBLE SEAT

Enjoy a stress-free flying experience!
 * 6E Double Seat allows you to book two seats for one person.
 * With 6E Double Seat service, only one boarding pass will be generated.
 * Purchase of a 6E Double Seat, as part of round-trip/multicity will be
   applicable for the whole trip and cannot be purchased for only one leg.
 * Get additional allowance of 10 kg and carry two pieces of checked baggage.

FAQS

HOW CAN I OPT FOR 6E DOUBLE SEAT?

If you wish to book with our 6E Double Seat service, select the number of Double
seats from the Passenger(s) and Double Seat(s) drop-down at the time of
searching for a flight.

CAN I BOOK AN EMPTY OR ADDITIONAL SEAT?

For a stress-free flying experience, check out our all-new 6E Double Seat
service. With this service, customers can book two seats for one person.

HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR?

Passenger(s) can book maximum up to four (4) extra seat in a single PNR.

DO I GET ADDITIONAL BAGGAGE WITH 6E DOUBLE SEAT SERVICE?

6E Double seat will offer a 10 Kg additional baggage allowance and an option to
check-in 2 pieces baggage without any charges.

HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT?

With 6E Double Seat service, only one boarding pass will be generated.

HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER?

Only 1 extra seat per passenger can be booked under 6E Double Seat service.

CAN I CHOOSE MY EXTRA SEAT?

Yes, you can! While booking a flight, you will get an option of choosing your
preferred seat; you can easily opt for the seat of your choice and convenience.

6E TRIPLE SEAT

Enjoy a stress-free flying experience!
 * 6E Triple Seat allows you to book Three seats for one person.
 * With 6E Triple Seat service, only one boarding pass will be generated.
 * Purchase of a 6E Triple Seat, as part of round-trip/multicity will be
   applicable for the whole trip and cannot be purchased for only one leg.
 * Get additional allowance of 10 kg and carry two pieces of checked baggage.

FAQS

HOW CAN I OPT FOR 6E TRIPLE SEAT?

If you wish to book with our 6E Triple Seat service, select the number of triple
seats (per passenger), and triple Seat(s) drop-down at the time of searching for
a flight

CAN I BOOK AN EMPTY OR ADDITIONAL SEAT?

For a stress-free flying experience, check out our all-new 6E Triple Seat
service. With this service, customers can book one entire row for one person.

HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR?

Passenger(s) can book maximum up to six (6) extra seat in a single PNR.

DO I GET ADDITIONAL BAGGAGE WITH 6E TRIPLE SEAT SERVICE?

6E Triple seat will offer a 10 Kg additional baggage allowance and an option to
check-in 2 pieces baggage without any charges.

HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT?

With 6E Triple Seat service, only one boarding pass will be generated.

HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER?

Two extra seat per passenger can be booked under 6E Triple Seat service.

CAN I CHOOSE MY EXTRA SEAT?

Yes, you can! While booking a flight, you will get an option of choosing your
preferred seat; you can easily opt for the seat of your choice and convenience.




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