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 * I’M A PROJECT CREATOR


 * I’M A BACKER


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I'M JUST EXPLORING



 * Intro to BackerKit


I'M A BACKER



 * I can't log into my Backer account!
 * How do I fill out my survey?
 * How do I update my shipping address?
 * I Didn't Get My Survey / Can't Find Survey
 * How do I contact Backer Support?
 * How to switch into another pledge level?
 * How do I find my BackerKit survey?
 * Payment Issues: Why was my credit card declined?
 * Where can I find my digital downloads?
 * Do I need an account on BackerKit to access my survey?

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HELP ME GET STARTED



 * Getting Started Guide


I'M A PROJECT CREATOR



 * How do I charge credit cards?
 * What do the emails that are sent to my backers look like?
 * Best practices for backer communication
 * How do I insert an image into a Launch email?
 * Frequently Asked Questions
 * How do I process refunds on backer surveys?
 * Fulfillment FAQs
 * When will I receive my funds from BackerKit?
 * Digital Downloads: How do I set up my digital download?
 * Do's and Don'ts With The Item Generator

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