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GENERAL MOTORS
U.S. CONSUMER PRIVACY STATEMENT

Last updated: September 25, 2024

View and print our entire U.S. Consumer Privacy Statement (PDF)

 


WE ENVISION A WORLD WITH ZERO CRASHES, ZERO EMISSIONS AND ZERO CONGESTION. TO
ACHIEVE THIS BOLD VISION, EVOLVE OUR VEHICLES, AND CREATE SAFER EXPERIENCES FOR
YOU AND OTHERS, WE COLLECT INFORMATION ABOUT YOU AND THE WORLD AROUND YOU THAT
WE NEED TO POWER THE PRODUCTS AND SERVICES WE OFFER, TO IMPROVE YOUR EXPERIENCE
IN YOUR VEHICLE, AND TO ADVANCE FUTURE TECHNOLOGIES LIKE ELECTRIC VEHICLES AND
AUTONOMOUS DRIVING.

 

We are committed to providing you with a trusted experience and respecting your
privacy when it comes to personal information. When we say Personal Information,
we mean information that identifies, relates to, or could reasonably be linked
to you.

This Privacy Statement includes details about:

 * Personal information we collect from and about you
 * How we use this Personal Information to deliver products and services, keep
   vehicles and roadways safe, and innovate and evolve our vehicles for the next
   generation
 * How and when we may disclose Personal Information, and
 * Your choices and rights regarding privacy and access to Personal Information
   about you

 

De-identified data
We may use privacy-enhancing and technical protection measures like
de-identification to prevent data from being reasonably associated with you or
your vehicle. When we de-identify data, we take reasonable steps to help ensure
that the de-identified data is not re-identified and require the same commitment
from any third parties to which we disclose de-identified data. De-identified
data is not Personal Information.

Table of Contents

What this Privacy Statement covers Personal information we collect How we use
this personal information Disclosing and selling of Personal Information Sharing
or transferring your connected vehicle Marketing and communications Your rights
How we safeguard Personal Information How long we keep Personal Information
Children’s privacy International transfers of Personal Information How to
contact us Changes to this Privacy Statement


WHAT THIS PRIVACY STATEMENT COVERS

GM affiliates: Our Privacy Statement covers Personal Information that GM
collects online and offline across all GM brands of products, services, websites
and apps. When we say GM, we mean General Motors Holdings LLC and its affiliates
based in the United States. These include brands like Cadillac, Buick, GMC,
Chevrolet, OnStar, Envolve, ACDelco, Car Bravo, and Future Roads.

Additional Information for California Consumers
This supplements the Privacy Statement for California consumers and is available
here.

Washington Health Policy
Our Washington Health Policy supplements this Privacy Statement and is available
here.

WHAT THIS PRIVACY STATEMENT DOESN’T COVER

Certain GM affiliates
This Privacy Statement does not apply to products or services offered by GM
Financial, General Motors Insurance, or Cruise. Please review their privacy
statements available on their websites.

GM dealers
Dealers that sell or lease GM vehicles are separate legal entities from GM with
their own privacy practices. This Privacy Statement does not apply to any GM
dealer and its collection, use, or sharing of Personal Information. We encourage
you to contact your GM dealer if you have questions about its privacy practices.

Third-party services
Through the use of GM products and services, you may be able to access third
party services, applications, and websites not offered or controlled by GM.
These may be available to you on your vehicle, such as your carrier data plan,
navigation services, or apps available to download such as through an app store
on your connected vehicle. We recommend that you review the privacy disclosures
and permissions of these third-party services before using them or providing
Personal Information to them. Unless otherwise expressly stated by GM, this
Privacy Statement does not apply to your use of these third-party services or
any Personal Information third-party services may collect, use, or disclose.

GM employees and candidates for employment
Candidates for employment at GM have a separate privacy statement and should
visit https://search-careers.gm.com/en/privacy/ to learn more. Current and
former GM employees can find the privacy statement applicable to their
relationship with GM on the company intranet site or via their human resources
representative.


PERSONAL INFORMATION WE COLLECT

GM offers a variety of products, apps and services. GM may collect Personal
Information directly from you or automatically through your interaction with our
products or services or we may receive Personal Information from: dealers,
licensors, service providers, business partners, advertising platforms or
third-party sources. For example, GM collects Personal Information about you
when you:

 * Interact with us online, including while researching and shopping for
   products and services, engaging with our call centers, interacting with your
   GM account, interacting with email or other marketing and promotional
   activities, and participating in the My GM Rewards loyalty program
 * Buy or lease a GM vehicle from GM dealers
 * Have your vehicle serviced by a GM dealer or other business that you may use
   to maintain or service your GM vehicle
 * Enroll in OnStar and use OnStar services
 * Use other products and services GM develops, including our myChevrolet,
   myBuick, myGMC or myCadillac vehicle mobile apps (Vehicle Mobile Apps) or our
   Home Energy Products, such as vehicle-to-home solutions or stationary home
   energy storage (collectively, Home Energy Products), or connect non-GM
   products such as your solar panels to our Home Energy Products

We may combine information that we receive from various sources, including
third-party sources, with information you provide and use or disclose it for the
purposes identified in this Privacy Statement.

The types of Personal Information that GM collects about you when you interact
with us include:

IDENTIFIERS

Can include name, postal address, email address, screen name, photo, account ID,
customer number, or telephone number. In limited circumstances, GM may collect a
Social Security Number, for example if you win a sweepstakes or receive
compensation that must be reported for government tax purposes.

DIGITAL ACTIVITY INFORMATION

Can include IP address, browser type, unique device identifier, cookie data,
associated identifying and usage information of computers and mobile devices
that interact with our products, and information about how you use our products
and services, such as infotainment system usage, Wi-Fi data usage, and
information about your use of Vehicle Mobile Apps.

VEHICLE INFORMATION

Can include information about your vehicle or information that is obtained from
your vehicle that is linked to you or can reasonably be linked to you. For
example, we may be able to link information to you from your vehicle, including
license plate number and vehicle identification number (VIN), or vehicle status,
including mileage, oil/battery status, ignition, window, door/trunk lock status,
vehicle diagnostic information, EV charging and discharging and stationary
energy storage details.

GEOLOCATION INFORMATION

Information that is your geographic location, including the location of a
vehicle or other device that is linked to you or can reasonably be linked to
you. When location services are enabled in your vehicle, we collect Geolocation
Information while the vehicle is used and upon the occurrence of certain events.
Some model year 2019 and later vehicles may have an option to disable location
services. If you disable location services, we collect Geolocation Information
only in the event of an emergency (such as in the event of a crash or when the
emergency call button is pressed). Consult your vehicle Owner’s Manual for more
information. In addition, when you use Vehicle Mobile Apps, we may collect
mobile device Geolocation Information, such as location and speed based on your
device’s GPS sensors.

DEMOGRAPHIC OR PROTECTED CLASSIFICATION INFORMATION

Can include gender, date of birth, marital status, household composition, or
veteran or military status. We may collect demographic or protected
classification information when you respond to surveys or market research,
interact with our websites and shopping tools, sign up for a GM account,
participate in My GM Rewards, or enroll in OnStar.

COMMERCIAL INFORMATION

Can include (a) information about vehicle purchases or leases, information about
financing your vehicle, and information shared with us about your vehicle when
it is serviced by a GM dealer or other business that you may use to maintain or
service your GM vehicle, such as service history, mileage, and diagnostic
information, (b) relationships that you have with third parties in connection
with your use of GM products and services, such as GM dealers, energy utilities,
and companies offering or operating in-vehicle applications, (c) information
about your accounts with us, (d) relationships you have with GM in addition to
the purchase and servicing of your vehicle, such as My GM Rewards, a My GM
Rewards Card, or OnStar or (e) information about how you use our products and
service such as home energy usage and related home charging preferences, or
records of your use of public charging.

DRIVER BEHAVIOR INFORMATION

Information about how you drive a vehicle that is linked or reasonably linkable
to you, such as vehicle speed, seat belt usage, and information about braking
habits.

AUDIO OR VIDEO INFORMATION

Can include recordings of when you speak with our customer call centers or
OnStar advisors to deliver safety and security services, in the event of, for
example, a vehicle crash or health or safety emergency, or photographs and
videos such as those that you may submit for contests, sweepstakes, and social
sharing, voice command details and Vehicle Camera Information, which includes
(a) Camera Images (external camera images or video collected only in the event
of a safety event or a crash) and (b) Camera Data (data other than pictures or
video that is data derived from the cameras and related sensors). We collect
external Camera Images only upon the occurrence of specific crash or safety
events. We do not collect Camera Images from any sensors on the interior of your
vehicle, such as the sensors integrated into the Super Cruise Driver Monitoring
System, but we may collect non-image Camera Data from these sensors.

PAYMENT INFORMATION

Can include your credit card information. We may collect payment information
when you interact with our websites and shopping tools, get a GM account,
participate in My GM Rewards or enroll in OnStar.

Cookies & Tracking Technologies 
GM may use tracking technologies, such as cookies and pixel tags, on our
websites, applications, email messages and advertisements, sometimes across
devices, to gather information about your visit, such as your activity in our
Vehicle Mobile Apps, browser type, IP address, pages visited, activities
conducted on the page, and the day and time of your visit.

The tracking technologies we place in our emails help measure the effectiveness
of our email campaigns by identifying the individuals who open or act upon an
email message, when an email message is opened, how many times an email message
is forwarded, the type of software, device, operating system and browser used to
deliver the email, and any URL accessed through our email message.

We use and disclose the information collected by these tracking technologies, in
some cases together with other information that we collect online and offline
about you, for the purposes described in this Privacy Statement, including to
help us reach you on third-party advertising networks. The third-party
advertising networks and other businesses who operate some of these tracking
technologies may also compile information about you that is used to personalize
ads delivered to you on third-party websites.

Event Data Recorder (EDR) information
Vehicles are required to include EDR systems that capture details in the event
of an accident. GM does not collect Personal Information from your vehicle’s EDR
system without your consent. For additional information about EDR data, please
see your owner’s manual.


HOW WE USE THIS PERSONAL INFORMATION

The Personal Information GM collects may be used for the following purposes:

PRODUCTS AND SERVICES

 * Provide our products, programs, and services, such as to access your GM
   Account, save a vehicle configuration, use vehicle diagnostic tools, access
   OnStar advisors, enable in-vehicle connectivity, enable entertainment or
   navigation and stolen vehicle assistance, or, if you have an electric
   vehicle, to deliver charging programs
 * Develop new products and services, including connected, autonomous, and
   car-sharing products and services
 * Provide customer and vehicle support and services (such as recall
   information)
 * Administer and validate warranties
 * Provide information and product updates
 * Conduct internal research to develop, improve, or repair products, services,
   or technology
 * Evaluate or improve the quality, safety, and security of our vehicles,
   products, and services
 * For operations, compliance, or warranty purposes

COMMUNICATION, MARKETING AND ADVERTISING

 * Marketing and analytics purposes
 * Maintain customer relationships and communicate with you
 * Customize and improve communication content and your experience with GM
 * Provide you with marketing offers that may interest you, including offers
   relevant to location of your vehicle or device
 * Provide more useful and relevant advertising to you on our and non-GM
   websites about the products and services we offer
 * Measure site activity, provide a better user experience, and tailor our
   marketing communications
 * Evaluate our online advertising campaigns or tailor promotions and other
   marketing messages to you across your devices
 * Administer your participation in contests, quizzes, surveys, promotions, and
   offers

PURCHASING, REWARDS AND INCENTIVE PROGRAMS

 * Verify eligibility for vehicle purchase or incentive programs
 * Verify eligibility for a My GM Rewards Card and to provide My GM Rewards Card
   account management services
 * To support the electronic signature and delivery process between you and your
   dealer
 * Facilitate and support GM dealer and supplier diversity programs and GM grant
   programs
 * Enroll you in programs, services, or memberships with businesses that can
   assist with how you use your electric vehicle (such as energy utility
   companies and charge station operators)

WEB AND ACCOUNT FEATURES

 * Administer your account(s) and process your payments for products and
   services
 * Operate our websites and applications, including online registration
   processes
 * Improve your online experiences, such as autofill data fields on our websites
 * Maintain your account log-in information or contact information on Request a
   Quote forms between visits or locating a nearby dealer

SAFETY, COMPLIANCE AND LEGAL

 * Protect the safety of you or others
 * Evaluate or conduct a merger, divestiture, acquisition, restructuring,
   reorganization, dissolution, or other sale or transfer of some or all of our
   assets
 * Comply with legal, regulatory, or contractual requirements
 * Protect our rights, such as investigating, establishing, exercising,
   preparing for, or defending legal claims
 * Prevent, detect, protect against, or respond to security incidents, identity
   theft, harassment, malicious or deceptive activities, or any illegal
   activity; and preserve the integrity or security of systems; or investigate,
   report, or prosecute those responsible for any such action

CONNECTED VEHICLE PERSONAL INFORMATION USES

When you enroll in OnStar, GM may use Driver Behavior Information, precise
Geolocation Information, and Camera Images for the limited purposes outlined
below.

DRIVER BEHAVIOR INFORMATION

We use Driver Behavior Information for the following categories of limited
purposes:

 * To deliver our products and services where Driver Behavior Information is
   reasonably necessary or otherwise compatible with your reasonable
   expectations
 * As reasonably necessary to protect the safety, property, or rights of us, our
   customers, or members of the public
 * For operations, compliance, or warranty purposes
 * For internal research or product development
 * To prevent, detect, protect against, or respond to security incidents,
   identity theft, harassment, malicious or deceptive activities, or any illegal
   activity; and preserve the integrity or security of systems; or investigate,
   report, or prosecute those responsible for any such action
 * Comply with legal, regulatory, or contractual requirements
 * Protect our rights, such as investigating, establishing, exercising,
   preparing for, or defending legal claims

PRECISE GEOLOCATION INFORMATION

We use precise Geolocation Information for the following categories of limited
purposes:

 * To deliver our products and services where precise Geolocation Information is
   reasonably necessary or is otherwise compatible with your reasonable
   expectations (such as vehicle locate features in our Vehicle Mobile Apps, and
   to provide turn-by-turn routing information to you via OnStar or to assist in
   the location or recovery of a vehicle reasonably identified as stolen)
 * As reasonably necessary to protect the safety, property, or rights of us, our
   customers, or members of the public
 * For operations, compliance, or warranty purposes
 * For internal research or product development
 * To prevent, detect, protect against, or respond to security incidents,
   identity theft, harassment, malicious or deceptive activities, or any illegal
   activity; preserve the integrity or security of systems; or investigate,
   report, or prosecute those responsible for any such action
 * Comply with legal, regulatory, or contractual requirements
 * Protect our rights, such as investigating, establishing, exercising,
   preparing for, or defending legal claims

VEHICLE CAMERA IMAGES

We use vehicle Camera Images for the following categories of limited purposes:

 * To deliver our products and services where vehicle Camera Images is
   reasonably necessary or is otherwise compatible with your reasonable
   expectations
 * As reasonably necessary to protect the safety, property, or rights of us, our
   customers, or members of the public
 * For operations, compliance, or warranty purposes
 * For internal research or product development
 * To prevent, detect, protect against, or respond to security incidents,
   identity theft, harassment, malicious or deceptive activities, or any illegal
   activity; preserve the integrity or security of systems; or investigate,
   report, or prosecute those responsible for any such action
 * Comply with legal, regulatory, or contractual requirements
 * Protect our rights, such as investigating, establishing, exercising,
   preparing for, or defending legal claims


DISCLOSING AND SELLING OF PERSONAL INFORMATION

We may disclose the Personal Information we collect about you to our affiliates
and the categories of third parties listed in this section. Some of these
disclosures may qualify as “sales” under some state laws.

DISCLOSURES

We may disclose Personal Information within GM, including to GM affiliates. We
also may disclose Personal Information to the following categories of third
parties:

 * To GM dealers and their service providers to deliver their products and
   services to you and to GM licensees; however, transaction information
   regarding your My GM Rewards Card program will not be provided to GM dealers
 * To our service providers who work on our behalf and who do not have an
   independent right to use the Personal Information, such as companies that
   administer our contests and promotions, host or operate our websites, send
   communications, perform data analytics; or process, store, or manage credit
   card information
 * To fleet owners, dealers or rental car companies, for service or maintenance
   of their vehicles that you may use
 * To emergency service providers and roadside assistance providers to deliver
   related services and to protect your safety or the safety of others (for
   example, to help you in an emergency)
 * To wireless service providers, to deliver cellular or Wi-Fi connectivity to
   your vehicle (e.g. AT&T)
 * To third parties where you have chosen to receive a service from them or
   authorized them to request data from GM (for example, financial organizations
   who offer financing for the purchase or lease of GM vehicles or the My GM
   Rewards GM Card program)
 * To third parties for research and development purposes (such as university
   research institutes for improving highway safety)
 * In connection with the sale, transfer or financing of a GM business or its
   assets, including any such activities associated with a bankruptcy proceeding
 * As required or permitted by law, such as to comply with a civil, criminal, or
   regulatory inquiry, investigation, subpoena, or summons by federal, state,
   local, or other governmental authorities
 * As permitted by law, such as (a) when we believe in good faith that
   disclosure is necessary to protect our rights, your safety, or the safety of
   others, (b) to prevent, detect, protect against, or respond to security
   incidents, identity theft, fraud, harassment, malicious or deceptive
   activities, or other illegal activity, or preserve the integrity or security
   of systems, (c) to investigate, establish, exercise, prepare for, or defend
   legal claims, or (d) to conduct screening to ensure you are not on any
   government list of restricted parties

DISCLOSURES THAT MAY QUALIFY AS “SALES”

We may disclose the Personal Information listed below to the following
categories of third parties which may qualify as “sales” under some state laws:

 * Identifiers and Digital Activity Information may be disclosed to companies
   with which GM enters into business or marketing arrangements, such as
   third-party advertising networks
 * Identifiers and Digital Activity Information may be disclosed to companies
   with which GM enters into business or marketing arrangements, such as
   information regarding usage of the infotainment system to SiriusXM

CONNECTED VEHICLE PERSONAL INFORMATION DISCLOSURES

When you enroll in OnStar, GM may disclose Driver Behavior Information, precise
Geolocation Information, and Camera Images collected from the vehicle for the
limited purposes outlined below.

DRIVER BEHAVIOR INFORMATION

We may disclose Driver Behavior Information collected from connected vehicles to
our affiliates and categories of third parties for the following limited
purposes:

 * Where you have chosen to receive a product or service from a third party or
   affiliate or have authorized them to request data from GM
 * Where you have given your affirmative consent to disclose Driver Behavior
   Information with General Motors Insurance for usage-based insurance offers or
   to help determine your rate for an insurance quote or policy
 * Service providers who work on our behalf and who do not have an independent
   right to use the Driver Behavior Information, such as companies that help us
   develop our products and services or perform data analytics
 * Fleet owners, dealers, or rental car companies, for service or maintenance of
   their vehicles that you may use
 * Emergency service to deliver services and to protect life or physical safety
   (for example, to help you in an emergency)
 * Affiliates or third parties for research and development purposes (such as
   university research institutes for improving highway safety)
 * As permitted by law, such as (a) when we believe in good faith that
   disclosure is necessary to protect our rights, your safety, or the safety of
   others, (b) to prevent, detect, protect against, or respond to security
   incidents, identity theft, fraud, harassment, malicious or deceptive
   activities, or other illegal activity, or preserve the integrity or security
   of systems, or (c) to investigate, establish, exercise, prepare for, or
   defend legal claims
 * As reasonably necessary to comply with a lawful government request,
   regulatory requirement, legal order, or similar obligation, which must be in
   the form of a warrant or court order, absent exigent circumstances or
   applicable statutory authority

PRECISE GEOLOCATION INFORMATION

We may disclose precise Geolocation Information collected from connected
vehicles to our affiliates and the following categories of third parties for the
following limited purposes:

 * Where you have chosen to receive a product or service from a third party or
   affiliate or have authorized them to request data from GM
 * Service providers who work on our behalf and who do not have an independent
   right to use the precise Geolocation Information, such as companies that help
   us develop our products and services or companies that help GM analyze data
 * Fleet owners, dealers, or rental car companies, for service or maintenance of
   their vehicles that you may use
 * Emergency service and roadside assistance providers to deliver services and
   to protect life or physical safety (for example, to help you in an emergency)
 * Affiliates or third parties for research and development purposes (such as
   university research institutes for improving highway safety)
 * As permitted by law, such as (a) when we believe in good faith that
   disclosure is necessary to protect our rights, your safety, or the safety of
   others, (b) to prevent, detect, protect against, or respond to security
   incidents, identity theft, fraud, harassment, malicious or deceptive
   activities, or other illegal activity, or preserve the integrity or security
   of systems, or (c) to investigate, establish, exercise, prepare for, or
   defend legal claims
 * As reasonably necessary to comply with a lawful government request,
   regulatory requirement, legal order, or similar obligation, which must be in
   the form of a warrant or court order, absent exigent circumstances or
   applicable statutory authority

VEHICLE CAMERA IMAGES

We may disclose Camera Images collected from connected vehicles to our
affiliates and the following categories of third parties for the following
limited purposes:

 * Service providers who work on our behalf and who do not have an independent
   right to use the vehicle Camera Images, such as companies that help us
   develop our products and services
 * As permitted by law, such as (a) when we believe in good faith that
   disclosure is necessary to protect our rights, your safety, or the safety of
   others, (b) to prevent, detect, protect against, or respond to security
   incidents, identity theft, fraud, harassment, malicious or deceptive
   activities, or other illegal activity, or preserve the integrity or security
   of systems, or (c) to investigate, establish, exercise, prepare for, or
   defend legal claims
 * As reasonably necessary to comply with a lawful government request,
   regulatory requirement, legal order, or similar obligation, which must be in
   the form of a warrant or court order, absent exigent circumstances or
   applicable statutory authority


SHARING OR TRANSFERRING YOUR CONNECTED VEHICLE

The nature of our connected vehicles means that there may be circumstances where
you might let someone else use a product or service that we provide to you (for
example, you enrolled your vehicle in OnStar and then let someone else drive the
vehicle). It is important that if you do let someone else use one of our
products or services that you inform them of this Privacy Statement and of the
privacy choices that you have made.

If you sell or otherwise transfer your vehicle, we strongly encourage you to
delete all Personal Information (such as contacts, address searches, saved map
addresses, or preferences) from the vehicle and contact us to transfer or cancel
your account. If you do not delete this Personal Information, it may remain in
the vehicle and may be accessible to future users of the vehicle. For
instructions on how to delete Personal Information from your vehicle, please
refer to your owner’s manual.


MARKETING AND COMMUNICATIONS

GM uses personal information to market and communicate with you. You can adjust
these preferences or access and update your details as described below.

MARKETING AND COMMUNICATIONS PREFERENCES

Communications with you may be via mail, telephone, e-mail, text message, and
other electronic messages, through the in-vehicle infotainment or OnStar system
or via our websites and applications. Texting with GM is subject to the GM
Consolidated Texting Policy (Texting Policy), available at
gm.com/texting-policy. To opt out of receiving text messages from GM, you should
follow the opt-out instructions in that specific text message program or visit
our Texting Policy for more information. If you have opted in to any of our text
message programs and you later decide to change your phone number or cancel your
phone plan you should immediately optout of any text message programs and re-opt
in with your new phone number if you wish to continue to receive text messages
from GM. This will help us ensure we continue to honor your preferences and text
the correct phone number.

If you do not want to receive marketing communications from GM, please visit
our Consumer Preference System website at https://www.gmcontactpreferences.com.
This will allow you to opt out of communications or to change previously
submitted opt-out preferences. You can also call 1-866-MYPRIVACY
(1-866-697-7482) to opt out of direct mail communications, as well as telephone
and email communications, or to change previously submitted opt-out preferences.

When you opt out of receiving marketing communications from GM, Personal
Information about you may still be used for the other transactional and
service-related purposes described in this Privacy Statement (such as vehicle
support and service).

To unsubscribe from a particular email newsletter or other communication (such
as My GMLINK Service Reminders), you should follow the instructions in the email
or on a related website.

TARGETED ADVERTISING

Our ad networks may offer ways to adjust your preferences for online behavioral
advertising, including the Digital Advertising Alliance's Self-Regulatory
Principles for Online Behavioral Advertising (www.AboutAds.info). If you do not
wish to receive personalized advertising or content from us while visiting
non-GM websites, you may click on the AdChoices icon or link located at the
bottom of our websites, where available, to learn more about the companies GM
uses for personalized advertising or by visiting the Digital Advertising
Alliance’s Opt-Out page for instructions on how to opt out. Opting out of
personalized advertising will not opt you out of all GM advertising, but rather
only those GM advertisements that are personalized to your interests by the
companies GM uses to display advertising on non-GM sites. After opting out of
personalized advertising, you may still continue to see GM advertisements on
non-GM websites based upon your interactions with the non-GM websites on which
our advertisements appear.

ACCESS AND UPDATE YOUR ACCOUNT AND CONTACT INFORMATION

You can access your online account to view or update Personal Information about
you in that account. You may also contact us, as provided below, to learn about
how to access, review, correct or update the Personal Information about you in
our records. We may need to retain certain Personal Information for record
keeping purposes, to complete any transactions that you began prior to your
request, or for other purposes as required or permitted by applicable law.

You may contact us, as provided below, to learn about how to update your mail,
email or telephone information. Please call one of the following Customer
Assistance Centers that is specific to your vehicle:

Buick 1-800-521-7300
Cadillac 1-800-458-8006
Chevrolet 1-800-222-1020
GMC 1-800-462-8782
OnStar 1-888-466-7827

Saturn 1-800-553-6000
HUMMER (2010 and prior model years) 1-866-486-6376
Pontiac 1-800-762-2737

For inquiries about how the Personal Information you submit to the Investors
portion of GM’s website or to GM Stockholder Services is handled, please call
1-313-667-1432.

You may update My GM Rewards Cards contact information, such as name, address,
phone number and email address, by logging onto the Account portion of the
website listed on the back of your card. You can refer to the back of your
credit card for customer assistance phone numbers for your account needs. You
may withdraw from participation in the My GM Rewards program at any time by
contacting a My GM Rewards Member Support Specialist at 1-844-764-2665. If you
have a question or concern about the privacy practices of the My GM Rewards
Cards or the My GM Rewards Card websites, please contact us by sending an email
from the Contact Us section. For a complete description of the most current
eligible transactions, benefits and participating companies, as well as details
on earning and redeeming points, go to https://experience.gm.com/rewards.


YOUR RIGHTS

Depending on where you live, you may have certain rights related to Personal
Information about you. To exercise the rights described below, or to see what
rights may be available in your state, please submit a verifiable consumer
request to us by either:

 * Visiting GM’s U.S. Consumer Privacy Request Form
 * Calling us at 1-866-MYPRIVACY (1-866-697-7482) 

We do not accept consumer privacy requests made by email.

PRIVACY RIGHTS

The privacy rights available to you are based on the state in which you reside.
These rights may include:

 * Access my Personal Information
 * Obtain a copy of my Personal Information
 * Correct my Personal Information
 * Delete My Personal Information
 * Opt out of processing my Personal Information for targeted advertising (in
   California, this is called “Do Not Share My Personal Information”)
 * Opt out of selling my Personal Information 
 * Opt out of certain types of automated processing

PROCESSING EXPECTATIONS

We do not discriminate against consumers who exercise these rights. We take
reasonable steps to respond to all requests and will work to process your
request in accordance with the laws that apply where you reside. Our processing
time may vary, and in some cases, we may require up to 45 days to process your
request. We may retain the Personal Information you submit with your request for
as long as required or permitted by applicable law.

AUTHORIZING AN AGENT

You may be permitted by law to authorize someone else to act as your agent to
exercise some of your privacy rights on your behalf. In such cases, your
authorized agent must provide documentation supporting his or her authority to
make this request on your behalf. In some cases, we may also require you to
verify your identity directly with us and confirm the request before we will
process it. 

Further information about how to submit this request and the documentation we
require to support it is available within our U.S. Consumer Privacy Request Form
at consumerprivacy.gm.com. Your authorized agent can also contact us at
gm.datacompliance@gm.com to request a copy of our Authorized Agent Form and to
submit this request on your behalf. Documentation supporting your authorized
agent’s right to submit this request on your behalf, such as a copy of our
Authorized Agent Form signed by you or a Power of Attorney, must be submitted
with this request. If this request is submitted over the phone, your authorized
agent will be asked to email supporting documentation to
gm.datacompliance@gm.com.

VERIFYING YOUR REQUEST

For your protection, we take reasonable steps to verify all requests before they
are processed. This may include, for example, a request from us for you to
confirm your identity, to validate documents you submit to us, to verify your
authority to make the request, or for other purposes. In all cases, we reserve
the right to deny your request in accordance with applicable law if we cannot
verify you or your authority to make the request.   

If we decline to take action regarding your request, you may have the right to
appeal. Please contact us at gm.datacompliance@gm.com if you would like to
submit such an appeal.

GLOBAL PRIVACY CONTROL

Our websites respond to the Global Privacy Control (GPC) signal when we detect
that it is enabled on the particular web browser used to access our websites. We
respond to your web browser’s GPC setting each time you visit our websites. When
we detect the GPC signal, we honor this as your request to opt out of “sales”
and certain types of targeted advertising at the web browser-level by turning
off data collection by some website cookies and tracking technologies. We will
not honor a prior web browser setting if you disable GPC in the web browser used
to access our websites between visits to our websites, or if you later visit our
websites from different devices or browsers that does not send the GPC signal.
More information on how to use the GPC signal, including supported browsers, is
available at https://globalprivacycontrol.org/. At this time, we do not honor
“Do Not Track” signals if enabled in a web browser.


HOW WE SAFEGUARD PERSONAL INFORMATION

We maintain reasonable technical, administrative, and physical security and
confidentiality measures designed to help protect Personal Information from
unauthorized access or use. We also require (other than in certain emergency
situations) third party service providers acting on our behalf or with whom we
disclose Personal Information to provide similar security and confidentiality
measures. Learn more about cybersecurity at GM by visiting
https://gm.com/cybersecurity.


HOW LONG WE KEEP PERSONAL INFORMATION

We may keep the Personal Information we collect for as long as necessary for the
purposes described in this Privacy Statement. Where required, we will
de-identify or dispose of the Personal Information we collect when we no longer
need it for the uses described in this Privacy Statement.


CHILDREN’S PRIVACY

GM websites and other online services do not target or knowingly collect any
Personal Information from children under the age of 13.


INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

When GM and its affiliates in the United States, including OnStar, (GM U.S.),
receive Personal Information from GM and affiliates outside the United States,
(Non-U.S. Companies), we comply with applicable legal requirements providing
adequate protection for the transfer of Personal Information to third countries.

We may store Personal Information in the United States, the European Economic
Area (EEA), and other locations where we or our service providers maintain
servers. With respect to such transfers from the EEA to the United States and
other non-EEA jurisdictions, we implement standard contractual clauses and other
mechanisms to protect such data.

Individuals that use products or services offered by Non-U.S. Companies may wish
to raise any privacy questions with such company directly, including filing any
requests to access customer data or exercise other privacy rights. Each Non-U.S.
Company has a separate privacy statement that you can find by visiting its
website. Individuals may also raise questions with GM U.S. using the contact
details below. 

In addition, anonymized and aggregated data from Non-U.S. Companies are shared
with GM U.S. to evaluate or research the safety, quality, usage, and
functionality of vehicles and services; to provide Non-U.S. Company customers
with vehicle support and services; and to ensure accurate customer records and
maintain customer relationships. Personal Information is also shared with GM
U.S. in order to contact Non-U.S. Company customers about their vehicle or the
services, or for marketing purposes, but only if the individual has opted in to
receive marketing communications.


HOW TO CONTACT US

If you have concerns or questions regarding GM's consumer privacy practices or
this Privacy Statement you may contact us at 1-866-MYPRIVACY (1-866-697-7482).
You may also contact GM Privacy by mail at Attn: GM Privacy, P.O. Box 1027,
Warren, Michigan USA 48090-1027 or by email at privacy@gm.com.


CHANGES TO THIS PRIVACY STATEMENT

We may amend this Privacy Statement from time to time. In some cases, we will
notify you of this change by posting a new effective date at the top of this
Privacy Statement and your continued use of our products and services covered by
this Privacy Statement will mean you accept the changes. When there is a
material change to this Privacy Statement, then we will notify you as required
by law, such as by email or through a notice on the applicable website.

PRIVACY STATEMENT FOR ONSTAR GUARDIAN

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