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Click here for Quadient's Privacy Notice for California Residents
Click here to access Quadient's ACH Privacy Statement
QUADIENT’S WEBSITE PRIVACY STATEMENT
Last modification on April 6, 2021
INTRODUCTION: QUADIENT AND ITS AFFILIATES (“QUADIENT”, “WE”, “OUR” OR “US”) IS
COMMITTED TO RESPECTING YOUR PRIVACY. WE RECOGNIZE THAT WHEN YOU CHOOSE TO
PROVIDE US WITH PERSONAL INFORMATION ABOUT YOURSELF, YOU TRUST US TO ACT IN A
RESPONSIBLE MANNER.
That is why we have published this Quadient Website Privacy Statement (also
referred to as the ‘Privacy Statement’) to inform you of Our practices regarding
the collection, use, and disclosure of information gathered from visitors to
Quadient.com, and certain other websites controlled by Quadient (collectively
"sites"). This Privacy Statement also explains the privacy rights you have in
relation to these processing activities.
As used in this Privacy Statement, ‘personal information’ or ‘personal data’
means information that relates to an identified individual or to an identifiable
individual. For example, this could include among other things your name,
address, email address, business contact details, or information gathered
through your interactions with Us via Our websites or at events. For more detail
about the types of information about you that We may process, please refer to
Section what information do We collect.
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL INFORMATION
Quadient SA, and its affiliated entities are responsible for the processing of
your personal information as described in this Privacy Statement.
Please select a region and country to view the registered address and contact
details of the Quadient entity or entities located in each country.
WHAT PERSONAL INFORMATION DO WE COLLECT? AT TIMES WE MAY REQUEST THAT YOU
VOLUNTARILY SUPPLY US WITH PERSONAL INFORMATION. GENERALLY, THIS INFORMATION IS
REQUESTED WHEN YOU REGISTER FOR AN ONLINE SERVICE OR IN CONNECTION WITH AN
ONLINE TRANSACTION.
Personal information collected by Quadient may include, but is not limited to,
the following:
* Identity Data includes first name, last name, username or similar identifier,
and title.
* Contact Data includes billing address, email address and telephone numbers.
* Financial Data includes bank account and payment card details.
* Transaction Data includes details about payments to and from you and other
details or other offers you have purchased from us.
* Technical Data includes internet protocol (IP) address, your login data and
other data on the devices you use to access this website.
* Usage Data includes website navigation, your interests, preferences, feedback
and survey responses.
* Marketing and Communications Data includes your preferences in receiving
marketing from Us and our third parties and your communication preferences.
* We also collect, use and share Aggregated Data such as statistical or
demographic data for any purpose. Aggregated Data may be derived from your
personal data but is not considered personal data in law as this data does
not directly or indirectly reveal your identity. For example, we may
aggregate your Usage Data to calculate the percentage of users accessing a
specific website feature. However, if we combine or connect Aggregated Data
with your personal data so that it can directly or indirectly identify you,
we treat the combined data as personal data which will be used in accordance
with this Privacy Notice.
* Aggregated Data and Google Analytics
Quadient uses Google Analytics, a web analytics service provided by Google,
Inc. On behalf of the operator of this website, Google will use this
information to evaluate your use of the website, to compile reports on
website activity and to provide other services related to website activity
and internet usage to the website operator. The IP address provided by Google
Analytics as part of Google Analytics will not be merged with other Google
data.
The data collection and storage can be contradicted at any time with effect
for the future. For more information about the Google Analytics Terms of
Service, please click here.
The privacy policy for Google Analytics can be found here.
We may make non-personal information available to third parties, such as the
number of unique visitors to our website or the typical motions visitors go
through when visiting our website.
Cookies
We may also store personal information about you in cookies (files which are
sent by Us to your computer or other access device), which We can access when
you visit Our sites in future.
Do Not Sell My Personal Information
If you want to delete any cookies that are already on your computer, please
check our cookies preference center. Please note that by deleting Our cookies or
disabling future cookies you may not be able to access certain areas or features
of Our sites.
Sensitive personal information
We ask that you do not send Us, and do not share any sensitive personal
information (for example, government-issued IDs, information related to racial
or ethnic origin, political opinions, religion or other beliefs, health,
genetic, or biometric data, criminal background or trade union membership).
Information from Children
Quadient does not knowingly collect or solicit personal information from anyone
under the age of 13. If you are under 13, please do not send any personal
information about yourself to Us. In the event that We learn that We have
collected personal information from a child under age 13 without verification of
parental consent, We will delete that information as quickly as possible. If you
believe that We might have any information from or about a child under 13,
please contact Us using the access request form.
HOW DO WE USE YOUR DATA? PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION FOR
COMMERCIAL AND BUSINESS PURPOSES AS DESCRIBED IN THIS SECTION.
THE FOLLOWING PARAGRAPHS DESCRIBE IN MORE DETAIL HOW QUADIENT MAY USE YOUR
PERSONAL INFORMATION.
* If you request something from Quadient, for example, product or service, a
callback, or specific marketing materials, We will use the personal
information you provide to process and deliver Your orders.
* We may use your personal information to support products or services you have
obtained from Us, such as notifying you of a product update or fix. We may
combine your information with information from other interactions with you to
provide you with more valuable suggestions in relation to product support.
* To register you as a new customer or when you enter a contest or other
promotional event, We may use your name, address, telephone number and e-mail
address so We can administer the program and notify winners.
* We intend to continue improving the content and function of our sites. For
this reason, We may monitor customer traffic patterns and site usage to help
Us improve the design and layout of Our site and provide content of interest
to you.
* To manage our relationship with you which will include; notifying you about
changes to Our terms of privacy statement; to ask you to complete a survey.
* To manage the security of our sites, networks and systems.
* To market our products and services or related products and services and to
tailor marketing and sales activities. You will receive marketing
communications from Quadient, unless you have specifically opted out of that
marketing, if you have:
* Requested information
* Received a product or service
* Provided us with your details when you enquired about a product, quote,
service
* Registered for a promotion
* And, in each case, you have not opted out of receiving that marketing.
* You may also receive marketing material if you are on a list that has been
lawfully acquired by Quadient or your information has been referred to us by
a third party or colleague.
* Promotional offers from us: We may use your Identity, Contact, Technical, and
Usage Data to form a view on what we think you may want or need, or what may
be of interest to you. This is how we decide which products, services and
offers may be relevant for you.
* Third-party marketing: Quadient does not share your data with third-parties
to carry out their own marketing. Should this ever change we will get your
express opt-in consent before we share your personal data with any company
outside Quadient for marketing purposes.
* Opting out: You can ask us to stop sending you marketing messages at any time
by contacting using this form.
* To comply with applicable laws and regulations
SHARING YOUR PERSONAL DATA: QUADIENT MAY SHARE YOUR PERSONAL DATA WITH OTHER
QUADIENT AFFILIATES, THIRD PARTY SERVICE PROVIDERS; AND ACCORDING TO QUADIENT’S
LEGAL AND CONTRACTUAL OBLIGATIONS.
Sharing within Quadient:
Quadient employees of other entities in Quadient are authorized to access your
personal information only to the extent necessary to serve the applicable
purpose(s) and to perform their job functions.
Sharing outside Quadient:
We may share personal information with the following third parties for a
business purpose:
* Third party service providers processing personal data on Quadient’s behalf,
for example to process credit cards and payments, shipping and deliveries,
manage and service Our data, distribute emails, research and analysis, manage
brand and product promotions as well as providing certain services and
features.
* Other third parties as required by law to: (i) comply with a government
request, subpoenas, a court order or applicable law; (ii) prevent illegal
uses of Quadient Sites and Apps or violations of Our Sites’ and the Apps’
Terms of Use and Our policies; (iii) defend ourselves against third party
claims; and (iv) assist in fraud prevention or investigation (e.g.,
counterfeiting) (V) reorganization, merger, sale, joint venture, assignment,
transfer or other disposition of all or any portion of Our business, assets
or stock (including in connection with any bankruptcy or similar proceedings)
Where We utilize third parties for the processing of any personal information,
We implement reasonable contractual and technical protections limiting the use
of that information to the purposes specified by Quadient.
WHAT IS OUR BASIS FOR PROCESSING INFORMATION ABOUT YOU? WE WILL ONLY USE YOUR
PERSONAL DATA WHEN THE LAW ALLOWS US TO.
For personal information collected about you in the EU, our basis for processing
is most commonly as follows:
* We need to perform the contract We are about to enter into or have entered
into with you;
* It is necessary for our legitimate interests and your interests and
fundamental rights do not override those interests;
* To keep our records updated and in order to communicate adequately with you
and to respond to your requests
* To analyze, develop, improve and optimize the use of Our sites, products
and services, and to maintain the security of our sites, networks and
systems.
* Quadient’s range and characteristics of business: Quadient’s products and
services mainly address companies and businesses. Non-commercial
prospects may also have an interest in Quadient’s products and services.
In many instances where personal information is collected, Quadient can
rely on legitimate interest to send marketing communications. However,
Quadient will ensure that your contact data will be used for marketing
purposes if you have provided your consent. Therefore, Quadient will
always ask approval and consent, when collecting personal information.
Your personal information is utilized in the Quadient group of entities.
* Where we need to comply with a legal or regulatory obligation such as to
comply with a subpoena or other legal process, or to process an opt-out
request.
* Generally we do not rely on consent as a legal basis for processing your
personal data and communicating with you. You have the right to withdraw
consent to marketing at any time by contacting us
VISITING NON-QUADIENT WEBSITES: LINKED WEBSITES MAY HAVE THEIR OWN PRIVACY
STATEMENTS OR NOTICES. IF YOU VISIT ANY LINKED WEBSITES, WE STRONGLY SUGGEST YOU
TO REVIEW THEIR PRIVACY STATEMENT.
Quadient Sites may contain links to other websites that operate independently
from Quadient. Linked websites may have their own privacy statements or notices.
If you visit any linked websites, We strongly suggest you to review their
privacy statement. Any information you provide when you visit a non-affiliated
Quadient Site is subject to the privacy statements posted on those websites. We
are not responsible for the content of any websites that are not affiliated with
or owned by Quadient, any use of those websites, or the privacy practices of
those websites.
YOUR RIGHTS: DEPENDING ON THE PLACE WHERE YOU RESIDE, YOU HAVE PRIVACY RIGHTS
FOR THE INFORMATION WE PROCESS ABOUT YOU. YOU CAN CHOOSE TO ACCESS; CORRECT;
DELETE RESTRICT; ASK FOR PORTABILITY OF YOUR PERSONAL INFORMATION.
If you reside in the EU, UK, California or other jurisdiction that provides this
right as a matter of law, You have the right to request: (i) access to your
personal data; (ii) correction of your personal data if it is incomplete or
inaccurate; (iii) deletion or restriction of your personal data or (IV) ask for
portability of your personal information. Where We have obtained your consent
for the processing of your personal data, you have the right to withdraw your
consent at any time. You also have the right to object to the processing of your
personal data, including opting-out from the use for direct marketing purposes.
You may have additional rights pursuant to your local law applicable to the
processing. For example, if the processing of your personal information is
subject to the EU General Data Protection Regulation ("GDPR"), and your personal
information is processed based on legitimate interests, you have the right to
object to the processing on grounds relating to your specific situation.
Right to Lodge a Complaint
In the event you consider Our processing of your personal information not to be
compliant with the applicable data protection laws, you can lodge a complaint:
* Directly with Quadient by using this form
* With the competent data protection authority. The name and contact details of
the Data Protection Authorities in the European Union can be found here.
WHAT SECURITY MEASURES DOES QUADIENT USE: QUADIENT TAKES APPROPRIATE PRECAUTIONS
TO PROTECT OUR USERS' PERSONAL INFORMATION.
When you place orders or access your account information, We offer the use of a
secure server. The secure server software (SSL) encrypts all information you
input before it is sent to Us. Furthermore, Quadient uses a variety of technical
and organizational security measures, including encryption and authentication
tools, to maintain the safety of your personal data. Your personal data is
processed in secured networks and is only accessible by a limited number of
persons with special access rights to these systems.
Quadient is a company with operations in 29 countries and personal information
is processed globally. If personal information is transferred to a Quadient
recipient in a country that does not provide an adequate level of protection for
personal information, Quadient will take measures designed to adequately protect
information about you, such as ensuring that such transfers are subject to the
terms of the EU Model Clauses.
RETENTION OF YOUR DATA: WE RETAIN YOUR PERSONAL DATA FOR AS LONG AS NECESSARY TO
FULFIL THE PURPOSES FOR WHICH WE COLLECT IT, EXCEPT IF REQUIRED OTHERWISE BY
LAW.
Your registration information will be retained for as long as your account is
active or as needed to provide you services. If you wish to request that We no
longer use your registration information to provide you services, contact Us
using access request form.
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm
from unauthorised use or disclosure of your personal data, the purposes for
which we process your personal data and whether we can achieve those purposes
through other means, and the applicable legal requirements.
WHAT IF THERE ARE CHANGES TO OUR PRIVACY STATEMENT: THIS PRIVACY STATEMENT WAS
LAST UPDATED MARCH 22, 2021. WE MAY UPDATE THIS PRIVACY STATEMENT FROM TIME TO
TIME.
We may update this Privacy Statement from time to time to reflect changes to Our
data governance practices and to comply with Our legal requirements. The revised
Privacy Statement will be posted here with an updated revision date. We
encourage you to check back periodically for any changes or updates. If We make
a material change to Our Privacy Statement, We will post a notice at the top of
this page for 30 days. By continuing to use Our websites after such revision
takes effect We consider that you have read and understand the changes.
DISPUTE RESOLUTION
If you have any complaints regarding Our compliance with this Privacy Statement,
please contact Us first. We will investigate and attempt to resolve complaints
and disputes regarding use and disclosure of personal information in accordance
with this Privacy Policy and in accordance with applicable law.
You also have the right to file a complaint with a competent data protection
authority if you are a resident of a European Union member state or a resident
in California.
HOW TO CONTACT US
* If you have a question related to this Privacy Statement, please contact Us
by using this access request form. Your message will be forwarded to the
appropriate member of Quadient's Data Privacy Team, such as Data Protection
Officers or members of their teams.
* If you are resident in California:
To exercise Your rights described above please submit a verifiable access
request to Us by either:
* Using the access request form
* Emailing Us at: PrivacyTeam@Quadient.com, or
* Calling Us at +1-800-636-7678
In Your request, You need to provide enough information that allows Us to
reasonably verify that You are the consumer that We collected information about.
If you have any other concerns related to data privacy and you want to report it
anonymously, please also feel free to report your concern on the Quadient Ethics
Line
For external stakeholders:
If you do have a question or concern related to ethics and compliance, you may
submit it here.
YOUR CALIFORNIA CONSUMER PRIVACY ACT (CCPA) RIGHTS: THE CCPA PROVIDES CALIFORNIA
RESIDENTS WITH CERTAIN RIGHTS REGARDING THEIR PERSONAL INFORMATION, INCLUDING
THE RIGHT TO ACCESS, OPT-OUT AND DELETION. CLICK HERE FOR OUR CCPA PRIVACY
NOTICE.
Right to Access
If you are a California resident, You have the right to request the disclosure
of certain information about Our collection and/or use of Your personal
information over the past 12 months. You may submit a CCPA access request using
one of the methods provided in the “How to Contact Us” section below.
Right to Opt-Out
You have the right to opt out of the sale of Your personal information by
companies you do business with. We do not sell your personal information, and as
such, We have not included a “Do Not Sell My Personal Information” link on Our
website.
Right to Request Deletion
You have the right to request that We delete any of Your personal information
that We collected from You and retained, subject to certain exceptions. You may
submit a CCPA deletion request using one of the methods provided in the “How to
Contact Us” section below. Once We receive and confirm Your verifiable consumer
request, We will delete (and direct Our service providers to delete) Your
personal information from Our records, unless an exception applies.
Click here for more information about the CCPA.
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Terms of use Privacy & cookies Security
Do Not Sell My Personal Information
* Solutions
* Intelligent communication automation
* Experience management
* Inspire Flex
* Inspire Evolve
* Impress
* Inspire Journey
* DigitalBOOST
* Accounting & finance automation
* Beanworks
* YayPay®
* How we help
* Archive & Retrieval
* Consolidating CCM platforms
* Customer Onboarding
* Digital transformation
* Ensure compliance
* Front office communications
* Manage ad hoc mail
* Manage complex documents
* Manage forms
* Offer e-delivery
* Outsource your mail
* Reduce mail prep time
* Smart parcel lockers
* Parcel Pending smart lockers
* Indoor parcel lockers
* Outdoor parcel lockers
* Refrigerated parcel lockers
* Parcel Pending software
* Parcel Pending platform
* Mobile Apps
* How we help
* Buy Online, Pick–Up in Store (BOPIS)
* Multi-family property parcel management
* Simplified commercial package management
* University parcel management
* Parcel Lockers for Healthcare Settings
* Smart mail & shipping
* Intelligent mailing
* Postage meters & mailing systems
* Folder inserters
* Document handling equipment
* Digital printers & addressing
* Parcel shipping & tracking solutions
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