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2021 B2B PAYMENTS SURVEY REPORT
The results are in!
2021 marks the Fifth consecutive year of Strategic Treasurers and
Bottomline's B2B Payments Survey.
Read the Report
* Bottomline Solutions Browse all products
* Bottomline Solutions | Browse all products
* * Paymode-X
Make and receive secure and convenient electronic payments using a
solution trusted by 475,000+ member businesses.
* Accounts Payable Automation
Streamline invoice receipt, automate workflows, accelerate approvals and
make electronic payments using a single solution.
* Digital Banking
Market-leading digital banking and payments platform to engage
intelligently with customers, and acquire, deepen and grow profitable
relationships.
* Fraud and Financial Crime Management
Gain unparalleled protection from internal fraud and external financial
crime. Meet compliance and regulations without complexity.
* Financial Messaging and Bank Connectivity
Securely communicate, reconcile and manage financial transactions across
your global financial supply chain.
* Global Payments and Cash Management
Consolidate banking and payments departmentally or around the globe with
a streamlined, comprehensive solution.
* Legal Spend Management
Gain insight into your data, improve bill review process, increase
efficiency, enable better decision making, enhance vendor relationships
and deliver improved program results.
* TreasuryXpress
TreasuryXpress offers the most economic, easy-to-implement and
easy-to-use cloud-based enterprise treasury management software in the
industry.
* Business type
* 2021 EPAYABLES TECHNOLOGY ADVISOR REPORT
* Business Type
* * Businesses
Digitally transform invoice and payment processes across your business to
reduce costs, improve security and optimize working capital.
* Financial Institutions
A comprehensive digital banking and payments platform to acquire,
strengthen and grow profitable relationships.
* Legal
Gain insight into your data, improve bill review process, increase
efficiency, enable better decision making, enhance vendor relationships
and deliver improved program results.
* Resource Hub
* Resource Hub
* Resources
Transform your organization with our knowledge base of white papers,
research reports, on-demand webinars and more.
SmartPayments
Discover the latest industry trends with expert advice on today's most
relevant business topics, including payment automation, digital banking,
and fraud prevention.
Events
View upcoming industry and Bottomline events and webinars, from large
global conferences to expert-led webinars.
Bottomline on 2022
As the year kicks off, Bottomline executives from across banking, B2B
payments, fraud and financial crime, customer experience, and treasury
identify the business dynamics that will matter most to financial
institutions and companies.
Browse all products
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* About
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Home Privacy Policy
PRIVACY POLICY
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Bottomline Technologies (de), Inc. and its affiliates and subsidiaries
(collectively “Bottomline”) value your privacy. By using our Products and
Services, Websites or Portals (as defined herein), you consent to the
collection, use and limited sharing of your data in accordance with this Privacy
Policy (“Privacy Policy”). Please take time to read this Privacy Policy as it is
important for you to understand how we manage data.
What Data We Collect
Our customers provide us with data, including data that identifies, or can
reasonably be used to identify, you or your household, either directly or
indirectly (“Personal Data”), when our products and services (together, the
“Products and Services”) and our websites or portals (either, “Websites” or
“Portals”) are purchased, used or accessed. Through the use of our Products and
Services, our customers may provide us with their end users’ data, including end
users’ Personal Data, including but not limited to:
Types of Data.
* Name, company name, address, email, telephone number, EIN, username and
password
* Financial, banking or other payment information
* Paymode-X payer and payee information
* Information necessary to process and analyze invoices (including without
limitation, legal and medical invoices), enable payment transactions, create
healthcare-related forms, open bank accounts, or other information necessary
to deliver our Products and Services
* Technical information as a result of configuring the Products and Services,
including IP addresses, browser-type, device-type, internet service provider,
referring or exiting pages, operating system, date and time stamp or
clickstream data
* Any other information shared with us directly or indirectly through use of
the Products and Services, Websites or Portals
Customer’s End User Data.
You may provide Bottomline with your end users’ data, including your end users’
Personal Data, through your use of our Products and Services. You represent and
warrant that you have authority or consent to obtain and share your end users’
Personal Data with Bottomline. For purposes of this Privacy Policy, “data” and
“Personal Data” refer to both our customers and their end users’ data.
Why We Use Data
Bottomline uses data, including Personal Data, for a variety of purposes, such
as:
* Delivery of our Products and Services
* Optimizing our customers’ experience with our Products and Services
* Providing support for our Products and Services
* To market our Products and Services or other offers to you
* For security and analytics purposes
* To display advertisements based on individual preferences
* With your consent
* Where necessary to perform or enforce a contract or comply with law
* Our legitimate business interests. Bottomline’s legitimate interests include
mandated record-keeping, administrative purposes and to operate, maintain and
improve the Websites or Portals, maintain, improve and develop new Products
and Services
To the extent permitted by applicable law, Bottomline may use, process,
transfer, and share your data in an anonymous (or pseudonymous), automated, and
aggregated manner. We may combine such data with other information collected,
including information from third-party sources. By using the Products and
Services, you agree that we are permitted to collect, use, share and store
anonymized (or pseudonymized) and aggregated data for benchmarking, analytics,
metrics, research, reporting, machine learning and other legitimate business
purposes.
How We Use Cookies and Other Technologies
When you visit our Website, we may collect standard information that your
browser sends to every website you visit, such as originating IP address,
browser type and language, access times and referring websites. This data may be
used, among other reasons, to improve the operation and security of our Website
by assisting in authenticating your identity. We may receive technical data
about the device used to access the Website including device ID, device model,
operating system version, application types and versions, browser type,
language, plug-ins, originating IP address, time zone and geolocation
(collectively, “Device Data”). Device Data may be used as part of our security
controls to uniquely identify the device and authenticate the user when
accessing the Website. Device Data may be shared, along with information about
any fraudulent transactions using the device, with our Service Providers (as
defined below) who compare and add the Device Data, and any fraud-related data,
to a database in order to identify and block access to the Website by devices
associated with questionable or fraudulent activity.
Cookies. Cookies are small text files placed on a computer by a web server when
browsing online and are used to store user preference data so a web server
doesn't have to repeatedly request this information. We use session cookies that
are only used while you are on the Website and certain persistent cookies that
remain on your hard drive and are read by our server when you return to the
Website. Bottomline shall request your permission prior to installing a cookie
on your device that is directly owned or developed by Bottomline. You can block
cookies by activating the settings on the browser that blocks all or some
cookies. However, if you block all cookies, you may not be able to access all or
parts of our Products and Service, Websites or Portals. You may encounter
Bottomline’s cookies or pixel tags on third party websites that we do not
control. Bottomline's practice is not to accept cookies from third parties
unless Bottomline is jointly offering a product or service with that third
party. Bottomline will not put sensitive information in the cookies we use.
Social Media & Widgets. Bottomline’s Website includes social media features and
widgets (together, “Features”) which may collect your IP address, pages visited,
and may set a cookie to enable proper functionality. Features are hosted by
Bottomline or its third-party provider and are governed by the privacy policy of
the hosting party.
Interest-Based Advertising. Bottomline may use third-party online advertising
firms to provide you with advertisements that may be relevant to your interests
based on your activity on websites. Such advertising companies may use cookies
to understand your interests based on, for instance, pages visited and browsing
patterns.
Do Not Track. Bottomline does not change its practices in response to Do Not
Track signals from web browsers.
Interactive Features. Bottomline’s Website may offer you opportunities to
access, view and upload content, for example, blogs, comment sections,
discussion forums and other similar interactive features ("Interactive
Features"). If you have any questions specifically regarding the Interactive
Features, please contact Bottomline at info@Bottomline.com. You are responsible
for your use of, and any content submitted to, these Interactive Features.
Global Data Management
By using the Products and Services, Websites or Portals or by providing Personal
Data to us, you acknowledge and agree that Personal Data may be sent to and
processed in countries outside your country of residence. For individuals
residing in the European Economic Area (“EEA”), and for Personal Data subject to
European data protection laws, this includes transfers outside of the EEA. Some
of these countries may not have data protection laws that provide an equivalent
level of data protection as the laws in your country of residence, however we
take steps to ensure Personal Data is handled in accordance with all applicable
laws. Bottomline transfers data from the EEA pursuant to Standard Contractual
Clauses, as approved by the European Commission (Art. 46 GDPR). If you are
located in the EEA and would like to execute Standard Contractual Clauses with
Bottomline, please contact us at DataProtectionOfficer@Bottomline.com.
When & Why We Share Your Personal Data
Bottomline may share data or categories of data about you for the reasons set
forth herein. For the purposes of the California Consumer Protection Act, the
categories of data Bottomline may share include, identifiers, customer records
information, commercial information, internet or other network or device
activity, and geolocation data.
Third-Party Service Providers. Bottomline may share data, including Personal
Data, with our contracted third-party service providers (“Service Providers”) in
order to deliver our Products and Services, Websites or Portals. These Service
Providers include business partners, payment and delivery services, advertising
networks, analytics providers, credit reference agencies, social media
companies, email distributors, marketing automation partners, customer survey
companies, data storage and hosting partners, IT specialists and product
developers. Service Providers with whom we share Personal Data are contractually
bound to use and disclose such Personal Data only for the permitted purposes and
to use reasonable security measures to protect Personal Data from unauthorized
access and use. Permitted purposes may include printing and mailing of a check
payment, providing payment processing, settlement and clearing for electronic
payments including virtual card payments and distribution of notifications,
transferring messages, verifying and authenticating identity, sanction
screening, credit review and reporting, document scanning, processing, and
storage. Service Providers may be located outside of the jurisdiction in which
you reside and are subject to that jurisdiction’s applicable laws. By using our
Service Providers, you acknowledge and agree to those Service Providers’ privacy
policies.
Legal Purposes. Bottomline may share data, including Personal Data, as necessary
to comply with applicable law, court orders, or governmental agencies, to
protect the security or integrity of our customers and Bottomline’s databases,
Products and Services, Websites or Portals, or to take precautions against legal
liability. Bottomline may share Personal Data with law enforcement in the event
criminal activity is suspected.
Sale. In the event of a merger, consolidation, or acquisition of all,
substantially all or a portion of Bottomline’s business or assets, you
acknowledge and agree that data may be securely shared, disclosed and
transferred to such successor or assignee.
Opt-Out
You can opt-out of receiving marketing and promotional communications from
Bottomline by DataProtectionOfficer@Bottomline.com or mailing Bottomline
Technologies, Inc., 325 Corporate Drive, Portsmouth, New Hampshire 03801 Attn:
Legal. We will continue to process Personal Data for the purpose of delivering
operational and service-related communications relating to our Products and
Services or policies, and other purposes as permitted by law.
Your Rights
Customers and users have certain rights, as set forth below, with respect to
Bottomline’s handling of Personal Data depending on your geolocation.
* Access. You have the right to access your Personal Data held by us. Consumers
who reside in California may also request the categories of Personal Data we
collect or disclose, the categories of sources of such Personal Data, the
business or commercial purpose for collecting that Personal Data, and the
categories of third parties with whom we share that Personal Data.
* Rectification.You have the right to request correction of your Personal Data
that is incomplete, incorrect, unnecessary or outdated.
* Right to be Forgotten. You have the right to request erasure of all your
Personal Data that is incomplete, incorrect, unnecessary or outdated within a
reasonable period of time. We will do everything possible to erase your
Personal Data if you so request. However, we cannot erase all your Personal
Data if it is technically impossible due to limitations of existing
technology or for legal reasons, such as legal mandates to retain Personal
Data.
* Restriction of Processing. You have the right to request restriction of
processing your Personal Data for certain reasons, provided we do not have an
overriding, legitimate interest to continue processing.
* Data Portability. If requested, we will provide your Personal Data in a
structured, secure, commonly used and machine-readable format.
* Right to Withdraw Consent. If your Personal Data is processed solely based on
consent, and not based on any other legal basis, you can withdraw consent at
any time.
* Contact Data Protection Regulators. You have the right to contact data
protection regulator(s) regarding our handling of Personal Data.
To exercise any of the above listed rights, please contact your Customer Success
Representative, email Bottomline at CISO@bottomline.com, or mail Bottomline
Technologies, Inc., 325 Corporate Drive, Portsmouth, New Hampshire 03801 Attn:
Legal. We will take reasonable steps to verify your identity when you exercise
any of the above rights. Please ensure that you keep your contact information up
to date and accurate so that we may process your requests in accordance with
applicable law and within a reasonable period of time.
California law provides California consumer residents with the right to not be
discriminated against (as provided for in applicable law) for exercising the
above rights. Further, under California’s "Shine the Light" law California
consumer residents have the right, twice in a calendar year, to request and
obtain from Bottomline information about Personal Data Bottomline has shared, if
any, with other businesses for their own direct marketing uses. This
information, if applicable, would include the categories of Personal Data and
the names and addresses of those businesses with which Bottomline shared
Personal Data for the immediately prior calendar year (e.g., requests made in
2018 will receive information regarding 2017 sharing activities). To request
this information, you may email Bottomline at CISO@bottomline.com, or through
mail addressed to Bottomline Technologies, Inc., 325 Corporate Drive,
Portsmouth, New Hampshire 03801 Attn: Legal.
Security
Bottomline maintains administrative, physical, and technical safeguards and
security measures designed to ensure the security of Personal Data including (i)
access controls to information systems and physical locations where data is
stored, (ii) fraud prevention controls, (iii) encryption technology, (iv)
segregation of duties, (v) appropriate employee background checks, and (vi)
incident response policies and procedures for suspected or actual unauthorized
access to Personal Data or systems, including appropriate reporting to
regulatory and law enforcement agencies. Bottomline also takes reasonable steps
to ensure that Personal Data is reliable for its intended use. We cannot, and we
do not believe that anyone can, genuinely guarantee or warrant absolute security
of Personal Data disclosed or transmitted via the Internet to us or a
third-party. Absent Bottomline’s gross negligence, you agree to not hold
Bottomline responsible for the theft, destruction, loss, damage or inadvertent
disclosure of Personal Data or other data provided to Bottomline.
Third-Party Linking & Content
The Product and Services, Websites and Portals may contain links to third-party
websites that Bottomline does not control or maintain. Bottomline is not
responsible for the privacy practices employed by these third-party websites.
Bottomline encourages you to read the privacy statements of such other websites
before submitting any Personal Data. Our Website may contain third-party content
which may include statements, opinions, advice, criticisms, offers or other
information (collectively, “Third-Party Content”). Any Third-Party Content
solely reflects the opinion and belief of the respective third party and not
that of Bottomline. Bottomline makes no endorsement, guarantee or other
statement, express or implied, about Third-Party Content. You must independently
evaluate any Third-Party Content if you intend to rely on it in any way.
Regarding Children
Bottomline does not knowingly collect or distribute any Personal Data from
children under 13 years old. If a child under 13 has provided Bottomline with
Personal Data, the parent or guardian of that child should contact Bottomline
immediately at CISO@bottomline.com to delete this Personal Data.
Privacy Shield Framework
Bottomline Technologies complies with the EU-U.S. Privacy Shield Framework and
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information
transferred from the European Union and Switzerland to the United States.
Bottomline Technologies has certified to the U.S. Department of Commerce that it
adheres to the Privacy Shield Principles. If there is any conflict between the
terms in this privacy policy and the Privacy Shield Principles, the Privacy
Shield Principles shall govern. To learn more about the Privacy Shield program,
and to view our certification, please visit https://www.privacyshield.gov/
In compliance with the Privacy Shield Principles, Bottomline Technologies
commits to resolve complaints about our collection or use of your personal
information. EU and Swiss individuals with inquiries or complaints regarding
our Privacy Shield policy should first contact Bottomline Technologies at:
CISO@Bottomline.com
Bottomline Technologies has further committed to cooperate with the panel
established by the EU data protection authorities (DPAs) and the Swiss Federal
Data Protection and Information Commissioner (FDPIC) with regard to unresolved
Privacy Shield complaints concerning human resources data transferred from the
EU and Switzerland in the context of the employment relationship. If you do not
receive timely acknowledgment of your complaint from us, or if we have not
addressed your complaint to your satisfaction, please contact the DPAs or FDPIC
to file a complaint. The services of the DPAs and FDPIC are provided at no cost
to you. Under certain conditions, to invoke binding arbitration for complaints
regarding Privacy Shield compliance not resolved by any of the other Privacy
Shield mechanisms reference Annex I for additional information:
https://www.privacyshield.gov/article?id=ANNEX-I-introduction
Personal Information originating in the EU or Switzerland is not shared with
third parties. Provisions regarding liability for actions of agent processors do
not apply because Personal Information will not transfer to third parties.
Individuals can contact CISO@bottomline.com with questions regarding limiting
use or disclosure of their Personal Information.
The Federal Trade Commission has jurisdiction over Bottomline Technologies’
compliance with the Privacy Shield.
Copyright Notice
Bottomline fully respects copyright interests and all rights under the Digital
Millennium Copyright Act. Bottomline has no obligation to, and does not, scan
Third-Party Content uploaded, posted or otherwise used in connection with our
Website for illegal, infringing, improper, unauthorized or impermissible
content. However, as a matter of policy, Bottomline does not allow Third Party
Content we know is infringing a third-party’s rights to remain on our Website.
Any notice of copyright claims or other intellectual property infringement can
be addressed to Legal_IP@bottomline.com.
Changes to Bottomline’s Privacy Policy
As laws and best practices evolve, this Privacy Policy will change. By
continuing to access our Websites and Portals or use our Products and Services,
you acknowledge and accept the Privacy Policy as updated. We encourage You to
periodically review this Privacy Policy to stay informed about how we manage
data. If we update this Privacy Policy, the new Privacy Policy will be posted to
the website fifteen (15) days prior to the changes taking effect. If we make a
material change to the Privacy Policy, you will be provided with appropriate
notice in accordance with legal requirements. At such time, your continued use
of the Products and Services, or access to our Websites and Portals after notice
of posting or notice of such changes, constitutes your agreement to the latest
version of this Privacy Policy.
Contact Bottomline
To contact Bottomline with questions related to this Privacy Policy, please
email CISO@bottomline.com or regular mail Bottomline Technologies, Inc., 325
Corporate Drive, Portsmouth, New Hampshire 03801 Attn: Legal. Our DPO is
Bottomline’s representative in the European Union for data protection matters
pursuant to Article 27 of the General Data Protection Regulation of the European
Union. Bottomline’s DPO can be contacted at:
DataProtectionOfficer@Bottomline.com.
Last Updated: May, 2021
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MORE INFORMATION
CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABILITY
With the depth and breadth of a company such as Bottomline, we are fully aware
of the broader impact a company like ours can have on our communities and our
planet. Find out how we achieve sustainability at Bottomline.
Learn More
LEGAL AND COPYRIGHT INFORMATION
Bottomline maintains all copyrights in the text and graphic images and logos
contained in this Website.
Learn More
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* Corporate Social Responsibility and Sustainability
Also of Interest
* Say Goodbye to the Bi-Weekly Pay Cycle:…
* Large Banks Play Catch-Up in Cash-Flow…
* BIS Plans for 24/7 Central Bank…
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