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 * Home
 * Solutions
   * Supercharge Workforce
   * Drive Growth & Loyalty
   * Reduce Costs
 * Services
   * Design Thinking Workshop
   * Digital Operations
   * Self-service
   * Digital Learning
 * Learn With Us
   * Learn With Us
   * Insights
   * Case Studies
   * Webinars & Events
   * Resources
   * Lunch with Labs
   * Book a Strategy Session
   * Test your CX
 * About Us
   * SYKES Digital Services
   * SYKES Digital Voices
   * Approach
   * Partner Ecosystem
   * Careers
   * Contact Us


SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.


QUICK GUIDE


5 KEY ELEMENTS OF
SELF-SERVICE SUCCESS


DRIVE DOWN CALLS, REDUCE COSTS, AND IMPROVE CUSTOMER EXPERIENCE.




QUICK GUIDE


5 KEY ELEMENTS OF SELF-SERVICE SUCCESS


DRIVE DOWN CALLS, REDUCE COSTS, AND IMPROVE CUSTOMER EXPERIENCE.




WHY IS SELF-SERVICE SO IMPORTANT?

85% of customers expect to be able to self-serve, but only 1 in 10 will manage
to resolve their issues without the help of an agent.

Creating self-service that works isn’t easy, but it’s a highly beneficial
endeavor: It can improve the customer and agent experience, reduce costs, and
increase your Net Promoter Score (NPS).

When done right, self-service can drive customer loyalty and set you apart from
the competition.


WHAT’S IN THE GUIDE, AND WHO IS IT FOR?

This quick and easy guide breaks down the key elements that need to be optimized
for customers to undertake a frictionless – and complete – self-service journey.

Support and customer experience leaders, marketing executives, and anyone
interested in CX will benefit from this guide.




WHAT’S IN THE GUIDE, AND WHO IS IT FOR?

This quick and easy guide breaks down the key elements that need to be optimized
for customers to undertake a frictionless – and complete – self-service journey.

Support and customer experience leaders, marketing executives, and anyone
interested in CX will benefit from this guide.


GET YOUR QUICK AND EASY GUIDE TO SELF-SERVICE SUCCESS. 

DOWNLOAD
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COMPANY

About Us
Our Approach
Partners
Careers
Contact Us

SOLUTIONS

Supercharge Your Workforce
Drive Growth With Better CX
Reduce Operating Costs

SERVICES

Design Thinking Workshop
Digital Operations
Self-Service
Digital Learning

LEARN WITH US

Insights
Case Studies
Resources & Webinars

Sykes Enterprises, Incorporated is a leading provider of multichannel demand
generation and customer engagement services for Global 2000 companies and their
end customers. SYKES’ differentiated full lifecycle solutions and services —
digital marketing, sales expertise, customer service, technical support and more
through multichannel delivery platforms — effectively engage customers at every
touchpoint of the customer journey. Our complete service offering helps clients
acquire, retain and increase the lifetime value of their customer relationships
through cost-effective solutions that enhance the customer service experience,
promote stronger brand loyalty, and foster high levels of performance and
profitability.

Terms of Use | Privacy & Other | Accessibility | Standards of Conduct

Copyright © 2020 Sykes Enterprises, Incorporated


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   * Back
   * Supercharge Workforce
   * Drive Growth & Loyalty
   * Reduce Costs
 * Services
   * Back
   * Design Thinking Workshop
   * Digital Operations
   * Self-service
   * Digital Learning
 * Learn With Us
   * Back
   * Learn With Us
   * Insights
   * Case Studies
   * Webinars & Events
   * Resources
   * Lunch with Labs
   * Book a Strategy Session
   * Test your CX
 * About Us
   * Back
   * SYKES Digital Services
   * SYKES Digital Voices
   * Approach
   * Partner Ecosystem
   * Careers
   * Contact Us




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