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CUSTOMER CONTACT WEEK LAS VEGAS

June 19th - 22nd, 2023
Caesars Forum, Las Vegas





Register




REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE STRATEGY AT CCW 2023



Elevate Your CX Strategy at the World's #1 Customer Contact Event Series

Join 3,000+ world-class customer contact and CX leaders at the must-attend
global event, Customer Contact Week (CCW) 2023, in Las Vegas, NV, from June
19-22, 2023. Get ready to elevate your customer strategy with cutting-edge
content, expert insights, and innovative solutions. 




Celebrating 25 Years of Connecting CX Industry Leaders

Celebrating 25 years of connecting CX industry leaders, CCW has transformed from
Call Center Week into a premier platform for groundbreaking solutions,
innovative ideas, and best practices essential for contact center and CX
executives.

 

The CCW Expo is Your Gateway to Customer Contact Innovation

Immerse yourself in cutting-edge customer contact strategies, forge meaningful
connections with top industry professionals, and embark on a journey to discover
the future of customer experience. Don't wait! Register now and prepare to be
inspired by the unparalleled opportunities at the world's largest customer
contact expo.

VIEW THE BROCHURE
VIEW THE AGENDA
REGISTER NOW


MAIN STAGE HEADLINERS

AW
Abby Wambach
Soccer Legend & NYTimes Best Selling Author


AP
Armando (Pitbull) Perez
Grammy® Award-winning Musician & Entrepreneur


TG
Timnit Gebru
Founder
Distributed Artificial Intelligence Research Institute

JL
Jenn Lim
CEO and Cofounder
Delivering Happiness

MK
Mark King
CEO
Taco Bell

JD
Jon Dorenbos
NFL Long Snapper & AGT Finalist


RJ
Rebecca Jarvis
Chief Business, Technology & Economics Correspondent
ABC News



VIEW FULL LINEUP




PROGRAM THEMES



DIGITAL TRANSFORMATION & INNOVATION

Discover the latest strategies, tools, and technologies to drive successful
digital transformation initiatives in customer contact centers. Learn how to
stay ahead of the curve and leverage innovation to enhance customer experiences
and optimize operations.

View Sessions

GENERATIVE AI & EMERGING TECH

Discover the potential of artificial intelligence, machine learning, and other
emerging technologies in transforming customer contact experiences. Learn how to
implement artificial intelligence, harness the power of data analytics, and
leverage cutting-edge tools to optimize customer service delivery. 

View Sessions

OMNICHANNEL & SELF SERVICE

Learn how to optimize your omnichannel strategy, integrate self-service options,
and harness the power of conversational AI to provide a seamless,
differentiated, and connected customer experience across all channels.

View Sessions

WORKFORCE MANAGEMENT & TRAINING

Gain insights into managing and motivating remote and hybrid teams, hiring and
retaining top talent, and implementing effective training programs. Learn how to
adapt to changing workforce trends and create an environment that fosters
employee growth and satisfaction.

View Sessions

LEADERSHIP & CULTURE


Explore best practices for building a high-performance culture, developing
strong leadership skills, and fostering employee engagement. Gain insights into
creating an empathetic, diverse, and inclusive work environment to drive
exceptional customer experiences.

View Sessions

OPERATIONS & EFFICIENCY

Dive into practical solutions for enhancing contact center operations,
increasing efficiency, and improving agent productivity. Learn from industry
experts how to overcome common challenges, streamline processes, and maximize
the value of your resources.

View Sessions

CX & ENGAGEMENT

Explore the latest trends and best practices in customer experience (CX) and
engagement. Learn how to create personalized, seamless, memorable experiences
across various touch points, leveraging journey mapping, design thinking, and
other innovative strategies.

View Sessions

INDUSTRY INSIGHTS & BEST PRACTICES 

Industry leaders share their experiences, insights, and best practices in
delivering exceptional customer service. Learn valuable lessons from real-world
case studies, success stories, and expert discussions tailored to specific
industries.

View Sessions




READY TO JOIN US? REGISTER NOW




2023 CCW PREMIUM SPONSORS



Questions? Email us for more information about the event, to request a copy of
the brochure or any content piece, and get assistance with registration!


LET'S GET SOCIAL

Stay up-to-date and engage with Customer Contact Week on Social Media!









SEE YOU IN

16
DAYS
20
HOURS
32
MINUTES
14
SECONDS


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