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NEW CHALLENGES FOR THE DIGITAL-FIRST BUSINESS

FT DIGITAL DIALOGUES | Maintaining customer loyalty in a volatile business
environment
Tuesday 15 December | 4:00pm GMT, 11:00am EST
REGISTER NOW


IN PARTNERSHIP WITH


This live webinar, hosted by the Financial Times in partnership with EXL, will
bring together senior executives in banking, insurance, healthcare and other
industries to discuss how to maximise the opportunities and minimise the threats
of being a digital-first business.

Read the full overview


SPEAKERS INCLUDE

RK
Rohit Kapoor
Vice Chairman & CEO
EXL

DM
David McMillan
Chief Executive Officer
esure

CM
Clarke Murphy
Chief Executive Officer
Russell Reynolds

CN
Chris Nuttall
Assistant Tech News Editor
Financial Times




KEY TALKING POINTS

What exciting new opportunities are available to digital-first businesses? Are
they making the most of them, and if not why not?

--------------------------------------------------------------------------------

How can businesses minimise the risks of digitalisation and maintain customer
relationships?

--------------------------------------------------------------------------------

Digital services are only as good as their underlying digital platforms – so how
do you configure and manage the interfaces between the two to ensure maximum
operational efficiency?

--------------------------------------------------------------------------------

Why is it so difficult to collect, manage and analyse data to unlock the
insights needed to drive sales and profitability? Why isn’t the use of
artificial intelligence in predictive analytics living up to its potential?


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