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 * Products
   
   
    * PRODUCTS
      
      * Forecasting and SchedulingWFM across all touchpoints
      * Interaction InsightsSpeech, text & desktop analytics
      * Quality and ComplianceEnhance performance & reduce risk
      * Real-Time WorkAutomated guidance, right now
      * Conversational AIVirtual assistants for voice & digital
      * Engagement ChannelsPower digital conversations
      * Channel AutomationUnify omnichannel experiences
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      * Fraud and Security SolutionsImprove bank security-investigations
   
   
    * PLATFORM
      
      * Platform Overview
      * Digital-First Engagement
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      * Engagement Data Management
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    * Download: The Engagement Capacity Gap Report
      
   
   
    * PRODUCTS
      
      * Forecasting and SchedulingWFM across all touchpoints
      * Interaction InsightsSpeech, text & desktop analytics
      * Quality and ComplianceEnhance performance & reduce risk
      * Real-Time WorkAutomated guidance, right now
      * Conversational AIVirtual assistants for voice & digital
      * Engagement ChannelsPower digital conversations
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      * Knowledge ManagementConsistent & compliant answers
      * Experience ManagementCross-channel CX insights
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      * Nederlands(Dutch)
      * Deutsch(German)
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      * Русский(Russian)

 * Language
    * * English(Anglais)
      * Français(French)
      * Español(Spanish)
      * 简体中文(Chinese (Simplified))
      * Nederlands(Dutch)
      * Deutsch(German)
      * 日本語(Japanese)
      * Русский(Russian)

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PROVEN ROI FOR CUSTOMER ENGAGEMENT

Elevate customer engagement across voice, digital and in-person interactions.
Seamlessly manage your workforce of humans and bots. Harness data to drive CX
insights and action.

 

Explore Proven Results from Leading Brands


ENGAGE 23

Join us to experience the Art of Innovation. From thought leadership to
immersive demos to industry networking, it’s all things customer engagement.

Register Now




WHY VERINT

Verint helps you unlock customer engagement possibilities barely imagined a few
years ago. We’re innovating so you can drive new insights, elevate CX, and lower
your customer engagement costs.



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Customer Success Stories


EXPLORE THE PLATFORM

Ready to close the Engagement Capacity Gap, improve your ROI, and deliver
differentiated experiences? Our customer engagement platform opens your brand to
boundless possibilities.

Digital-first Engagement
Workforce Engagement
Experience Management
Open Cloud Platform

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DIGITAL-FIRST ENGAGEMENT

Seamlessly provide your customers with the right experience at the right moment
on their channel of choice.
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ENGAGEMENT CHANNELS

Customer and employee preferences are shifting. Through private or social
messaging, brand communities, or other digital channels, Verint helps you keep
the conversations going.
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CONVERSATIONAL AI

Use conversational AI to elevate customer experience and improve operational
efficiency with the leader in enterprise self-service solutions for your
customers and employees.
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CHANNEL AUTOMATION

Enable conversational automation over digital channels to help your business
scale, reduce cost-per-contact, and power seamless self-service.
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KNOWLEDGE MANAGEMENT

Consumer patience for the wrong answer is non-existent. Deliver accurate
information in an instant.
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WORKFORCE ENGAGEMENT

Leapfrog the competition with AI-powered tools built for the future of your
workforce. Engage and manage your contact center, back office and branch teams.
+


WORKFORCE FORECASTING & SCHEDULING

The right employees doing the right work at the right time. Find, retain and
empower your employees with modern tools for the way we work today.
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INTERACTION INSIGHTS

Surface meaningful insights across voice and text channels to lower costs and
improve customer experience.
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REAL-TIME WORK

Create positive outcomes for your customers by giving your employees the answers
and guidance they need – when they need it.
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QUALITY MONITORING SOFTWARE & COMPLIANCE SOLUTIONS

How you handle every interaction is a direct reflection of your organization to
the customer. Ensuring every conversation is consistently of the highest quality
is essential to success.
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EXPERIENCE MANAGEMENT

Engage with your customers and employees to capture, analyze, and act on their
feedback in a closed-loop process across the entire organization.
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SURVEY MANAGEMENT

Your customers and employees have vital opinions and information about the
experiences your business provides. Passively “listening” to them is not enough.
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VOICE SURVEY

What do customers really think about your business? It’s a deceptively simple
question and one of your biggest challenges in today’s highly competitive
market.
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DIGITAL FEEDBACK

Customers and employees expect their needs to be met wherever, whenever, and
however they choose. You need actionable insight into how they feel about their
experience with your business.
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DIGITAL BEHAVIOR ANALYTICS

Customer session replays plus experience management insights equals powerful
behavior analysis.
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PREDICTIVE MODELING

Many organizations capture an overwhelming volume of experiential data in
customer and employee interactions across all channels and touchpoints.
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ENGAGEMENT DATA MANAGEMENT

It is imperative to understand your customer engagements across all channels and
communication modes. Make all of your interaction and experience data available
for analysis in a unified and cohesive way.
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AI AND ANALYTICS

Verint Da Vinci AI and Analytics activates insights and automates experiences
across your business.



THE TOTAL ECONOMIC IMPACT OF VERINT DIGITAL-FIRST ENGAGEMENT

This new independent study from Forrester Research found that in a three-year
timeframe, a composite organization realizes a 271% return on investment with a
payback period of less than six months.

You’ll hear from Verint customers who are using Verint Digital-First Engagement
solution – ranging from intelligent virtual assistants to online communities and
knowledge management – to drive ROI across channels.

Access the full report to see more findings and figures around the financial
impact of these Verint solutions.

Download The Report



INDUSTRY RECOGNITION

Frost & Sullivan Forrester IDC

> Learn how Verint Intelligent Interviewing applies predictive analytics to
> automate elements of the interviewing process

Read the report


> Forrester named Verint a leader in the Forrester Wave for Workforce
> Optimization Platforms (2021)

Learn More


> IDC positioned Verint in the Leaders category for worldwide conversational AI
> software platforms for general-purpose use cases (2021)

Read the report



ELEVATING WORKFORCE ENGAGEMENT

Google chose Verint in the cloud to help plan and manage its global workforce.
With Verint’s forecasting and scheduling capabilities, Google ensures it has the
right people in the right place at the right time.

Watch Video



> Today, Verint helps Google manage hundreds of millions of conversations every
> year.

Watch Video


VERINT PLATFORM

Leapfrog the competition with AI-powered tools built for the future of your
workforce. Seamlessly provide your customers with the right experience at the
right moment on their channel of choice.

Explore the Platform


INSIGHTS

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INSIGHTS


CLOSING THE ENGAGEMENT CAPACITY GAP BY SOLVING THE CX-COST EQUATION

Equip Your Customer Service Reps to Support Seamless Customer Journeys


VERINT EXPERIENCE INDEX: BANKING REPORT 2022

Webinar: Closing The Engagement Capacity Gap – Find out What’s Working from
Organizations Getting It Right


2023 CUSTOMER EXPERIENCE MANAGEMENT VALUE INDEX




COMPANY

 * Company Overview
 * News & Insights
 * Investor Relations
 * Resource Center
 * Careers
 * Contact
 * Global Locations


LEGAL

 * Legal Overview
 * Terms of Service
 * Privacy Policy
 * Cookies Overview
 * UK Modern Slavery Act Compliance
 * Intellectual Property
   
 * Cookies Settings
   

Verint LogoVerintVerint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468All Rights Reserved 2023
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