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I-Team


TOP TECH POST VACANT FOR MONTHS BEFORE NYC REMOTE LEARNING BREAKDOWN

BY MELISSA RUSSO AND CHRIS GLORIOSO • PUBLISHED 4 HOURS AGO • UPDATED 3 HOURS
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Chris Glorioso reports.

Prior to the glitches that left New York City public school students locked out
of their virtual classrooms Tuesday, the nation’s largest school district had
been operating without a permanent Chief Information Officer (CIO) for months.

The I-Team has learned the search for a new CIO recently concluded,but the new
technology chief was not yet in place to help respond to frustrated parents and
students who found themselves temporarily locked out of remote learning during
this week’s snowstorm.

Nathaniel Styer, the DOE press secretary, said the name of a permanent CIO would
be announced soon.  

He added that the school district had been relying on an interim CIO, Scott
Strickland, after the prior tech chief departed in the summer of 2023

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> New York newsletters.

“We ran an extensive search and process to hire the ideal candidate to oversee
the technology needs of the nation’s largest school district and we are excited
to announce our new CIO soon,” Styer wrote in a statement to the I-Team. 
 “Scott Strickland has been Acting CIO and brought to the role decades of
experience in technology and over 6 years’ experience with NYC Public Schools.”

But critics say the lack of a permanently installed CIO – six months into the
new school year – suggests information technology has been treated as an
afterthought.

“We went into a remote day yesterday with that position not yet filled and it
shows the DOE was grossly underprepared,” said Council Member Shekar Krishnan (D
– Jackson Heights). “Filling positions in a timely way is a reflection of the
priority and importance you give to that role.  What happened yesterday was
entirely foreseeable.”


LOCAL



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On Tuesday, Schools Chancellor David Banks said he was “disappointed, frustrated
and angry” after the remote learning glitches stymied thousands of students as
they tried to access virtual classrooms.  But Banks placed the blame directly on
IBM, one of the private vendors charged with making the city’s remote learning
platform work. 

IBM apologized for its part in the log-on problems and said the glitches were
worked out by early afternoon – allowing 900,000 kids to successfully attend
remote class.


New York City schools chancellor David Banks speaks to the media about issues
students faced logging in on a remote virtual learning day during Tuesday's
snow.
Copyright NBC New York

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