stoit.fixflo.com
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52.155.90.14
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Submitted URL: https://service.stoit.nl/
Effective URL: https://stoit.fixflo.com/Auth/HomeIssueCreate
Submission: On August 15 via automatic, source certstream-suspicious — Scanned from NL
Effective URL: https://stoit.fixflo.com/Auth/HomeIssueCreate
Submission: On August 15 via automatic, source certstream-suspicious — Scanned from NL
Form analysis 2 forms found in the DOM
POST /Issue/CreateNewIssueSave
<form autocomplete="off" id="form-issue-create" class="form-horizontal" method="POST" action="/Issue/CreateNewIssueSave" data-js-init="initStickyForm" novalidate="novalidate">
<input id="CategoryFaultId" name="CategoryFaultId" type="hidden" value="2">
<input id="FaultId" name="FaultId" type="hidden" value="0">
<input id="FaultPriority" name="FaultPriority" type="hidden" value="">
<input id="FaultCrumb" name="FaultCrumb" type="hidden" value="">
<input id="SourceCalendarEventId" name="SourceCalendarEventId" type="hidden" value="">
<input id="BlockId" name="BlockId" type="hidden" value="0">
<input id="PropertyId" name="PropertyId" type="hidden" value="0">
<input id="tenantNo" name="tenantNo" type="hidden" value="">
<input id="LeaseholderNo" name="LeaseholderNo" type="hidden" value="">
<input id="IsPlugin" name="IsPlugin" type="hidden" value="False">
<input data-val="true" data-val-required="The RequireMedia field is required." id="RequireMedia" name="RequireMedia" type="hidden" value="False">
<input id="Redir" name="Redir" type="hidden" value="">
<input id="BrandId" name="BrandId" type="hidden" value="">
<input id="lang" name="Lang" type="hidden" value="">
<input id="ABTrackId" name="ABTrackId" type="hidden" value="0">
<input id="CallbackId" name="CallbackId" type="hidden" value="">
<input id="ExternalPropertyReference" name="ExternalPropertyReference" type="hidden" value="">
<input data-val="true" data-val-required="The HasBlocks field is required." id="HasBlocks" name="HasBlocks" type="hidden" value="False">
<input id="IsEmergency" name="IsEmergency" type="hidden" value="">
<input id="IgnoreDuplicates" name="IgnoreDuplicates" type="hidden" value="False">
<input name="__RequestVerificationToken" type="hidden" value="CfDJ8NsxVj1iWIhJsYxMRm8RE1fwzp2xGWDTgzLCb6ozgVmG77zI_89woOEWMdP8en9yaa-SpBR-OgqVoTjAe8iS_2rXrAuRvx8dCorcF3E-1s4TiUM55P-aXZ6kmsqZUrco8M5qtxEMdy9jfiMXJUxuZp4">
<div id="issue-create-panel" class="panel-group" role="tablist" aria-multiselectable="true">
<div class="panel panel-issue-create">
<div id="headingOne" class="panel-heading" data-parent="#issue-create-panel" href="#collapseIssueCategory" aria-expanded="true" aria-controls="collapseIssueCategory" role="tab">
<h4 class="panel-title">
<span class="badge">1</span> What is the problem?
</h4>
</div>
<div id="collapseIssueCategory" class="panel-collapse collapse in" role="tabpanel" aria-labelledby="headingOne">
<div class="panel-body">
<div id="issue-categorisation" class="panel panel-default FaultTree">
<div id="intro" class="panel-heading" style="">
<div id="intro-caption" style="">
<div class="row">
<div class="col-md-5">
<h3 class="panel-title">Please click on the relevant picture</h3>
</div>
<div class="col-md-7 hidden-xs hidden-s">
<div class="searchIssueCategory form-group ">
<span class="input-group-addon"><i class="icon-search"></i></span>
<input class="form-control hasclear search-issue-category-suggest" type="text" name="searchIssueCategory" placeholder="What is the issue?">
<span class="clear-field clear-fault" aria-hidden="true"><i class="icon-cancel"></i></span>
</div>
</div>
</div>
</div>
<div class="crums" style="display: none;"></div>
</div>
<div class="panel-body">
<div class="loading" style="display: none;">Loading...</div>
<div class="row">
<div class="col-md-12">
<div class="categories" role="tree">
<ul>
<li data-id="3"><a href="#" aria-labelledby="category-label-3" role="button"><div class="card-img"><i class="icon-fault-tree-1012"></i> </div><label id="category-label-3">Bathroom and Toilet</label></a></li>
<li data-id="33"><a href="#" aria-labelledby="category-label-33" role="button"><div class="card-img"><i class="icon-fault-tree-2001"></i> </div><label id="category-label-33">Kitchen</label></a></li>
<li data-id="71"><a href="#" aria-labelledby="category-label-71" role="button"><div class="card-img"><i class="icon-fault-tree-1032"></i> </div><label id="category-label-71">Heating and boiler</label></a></li>
<li data-id="174"><a href="#" aria-labelledby="category-label-174" role="button"><div class="card-img"><i class="icon-fault-tree-1004"></i> </div><label id="category-label-174">Water and Leaks</label></a></li>
<li data-id="129"><a href="#" aria-labelledby="category-label-129" role="button"><div class="card-img"><i class="icon-fault-tree-3055"></i> </div><label id="category-label-129">Doors, Garages and Locks</label></a></li>
<li data-id="147"><a href="#" aria-labelledby="category-label-147" role="button"><div class="card-img"><i class="icon-fault-tree-2006"></i> </div><label id="category-label-147">Internal floors, walls and ceilings</label></a>
</li>
<li data-id="86"><a href="#" aria-labelledby="category-label-86" role="button"><div class="card-img"><i class="icon-fault-tree-2007"></i> </div><label id="category-label-86">Lighting</label></a></li>
<li data-id="139"><a href="#" aria-labelledby="category-label-139" role="button"><div class="card-img"><i class="icon-fault-tree-2008"></i> </div><label id="category-label-139">Window</label></a></li>
<li data-id="102"><a href="#" aria-labelledby="category-label-102" role="button"><div class="card-img"><i class="icon-fault-tree-2010"></i> </div><label id="category-label-102">Exterior and Garden</label></a></li>
<li data-id="60"><a href="#" aria-labelledby="category-label-60" role="button"><div class="card-img"><i class="icon-fault-tree-2017"></i> </div><label id="category-label-60">Laundry</label></a></li>
<li data-id="226"><a href="#" aria-labelledby="category-label-226" role="button"><div class="card-img"><i class="icon-fault-tree-2009"></i> </div><label id="category-label-226">Furniture</label></a></li>
<li data-id="97"><a href="#" aria-labelledby="category-label-97" role="button"><div class="card-img"><i class="icon-fault-tree-2005"></i> </div><label id="category-label-97">Electricity</label></a></li>
<li data-id="65"><a href="#" aria-labelledby="category-label-65" role="button"><div class="card-img"><i class="icon-fault-tree-1047"></i> </div><label id="category-label-65">Hot Water</label></a></li>
<li data-id="56"><a href="#" aria-labelledby="category-label-56" role="button"><div class="card-img"><i class="icon-fault-tree-1034"></i> </div><label id="category-label-56">Alarms and Smoke Detectors</label></a></li>
<li data-id="177"><a href="#" aria-labelledby="category-label-177" role="button"><div class="card-img"><i class="icon-fault-tree-3176"></i> </div><label id="category-label-177">Pests/Vermin</label></a></li>
<li data-id="116"><a href="#" aria-labelledby="category-label-116" role="button"><div class="card-img"><i class="icon-fault-tree-2011"></i> </div><label id="category-label-116">Roof</label></a></li>
<li data-id="180"><a href="#" aria-labelledby="category-label-180" role="button"><div class="card-img"><i class="icon-fault-tree-3048"></i> </div><label id="category-label-180">Communal/Shared Facilities</label></a></li>
<li data-id="305"><a href="#" aria-labelledby="category-label-305" role="button"><div class="card-img"><i class="icon-fault-tree-1050"></i> </div><label id="category-label-305">Audiovisual</label></a></li>
<li data-id="60727"><a href="#" aria-labelledby="category-label-60727" role="button"><div class="card-img"><i class="icon-fault-tree-3152"></i> </div><label id="category-label-60727">Utility Meters</label></a></li>
<li data-id="60448"><a href="#" aria-labelledby="category-label-60448" role="button"><div class="card-img"><i class="icon-fault-tree-1033"></i> </div><label id="category-label-60448">Internet</label></a></li>
<li data-id="163"><a href="#" aria-labelledby="category-label-163" role="button"><div class="card-img"><i class="icon-fault-tree-3114"></i> </div><label id="category-label-163">Stairs</label></a></li>
<li data-id="5234"><a href="#" aria-labelledby="category-label-5234" role="button"><div class="card-img"><i class="icon-fault-tree-3040"></i> </div><label id="category-label-5234">Property services</label></a></li>
<li data-id="239"><a href="#" aria-labelledby="category-label-239" role="button"><div class="card-img"><i class="icon-fault-tree-1005"></i> </div><label id="category-label-239">Smell Gas?</label></a></li>
<li data-id="308"><a href="#" aria-labelledby="category-label-308" role="button"><div class="card-img"><i class="icon-fault-tree-1029"></i> </div><label id="category-label-308">Air Conditioning</label></a></li>
<li data-id="238"><a href="#" aria-labelledby="category-label-238" role="button"><div class="card-img"><i class="icon-fault-tree-1003"></i> </div><label id="category-label-238">Fire</label></a></li>
<li data-id="60909"><a href="#" aria-labelledby="category-label-60909" role="button"><div class="card-img"><i class="icon-fault-tree-1002"></i> </div><label id="category-label-60909">Property Inspection</label></a></li>
<li data-id="188"><a href="#" aria-labelledby="category-label-188" role="button"><div class="card-img"><i class="icon-fault-tree-1007"></i> </div><label id="category-label-188">Other</label></a></li>
</ul>
</div>
<div class="faults"></div>
<div id="fault-notes" style="display: none;">
<div id="fault-location">
<p>Please confirm whether this issue is in a private area, or a communal area.</p>
<div class="form-group">
<label class="col-md-2 control-label">Location of the issue *</label>
<div class="col-md-8">
<div class="radio-inline radio radio-nice">
<input type="radio" name="IssueLocationType" value="Private" id="private">
<label for="private" data-title="This issue is in a private area">Private</label>
</div>
<div class="radio-inline radio radio-nice">
<input type="radio" name="IssueLocationType" value="Communal" id="communal">
<label for="communal" data-title="This issue is in a communal area">Communal</label>
</div>
</div>
</div>
</div>
<div class="fault-notes-class-appliance" style="display: none;">
<p>So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible).
Please also provide an outline of the problem and describe any warning lights or unusual sounds.</p>
</div>
<div class="fault-notes-class-bulbs">
<p>Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.</p>
</div>
<div class="fault-notes-class-fence">
<p>Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.</p>
</div>
<div class="fault-notes-class-item">
<p>Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.</p>
</div>
<div class="fault-notes-class-leak">
<p>Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or
intermittent. Please also provide us with as many details as possible about the item that is leaking.</p>
</div>
<div class="fault-notes-class-rooms">
<p>Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.</p>
</div>
<div class="fault-notes-class-property-services">
<p>Please advise what is required, giving as much detail as possible.</p>
</div>
<div class="form-group fault-notes-class-appliance" style="display: none;">
<label class="col-md-2 control-label" for="InputFaultApplianceType">Appliance type *</label>
<div class="col-md-8">
<input type="text" id="InputFaultApplianceType" class="form-control validate-ignore" name="InputFaultApplianceType" maxlength="30">
</div>
</div>
<div class="form-group fault-notes-class-appliance" style="display: none;">
<label class="col-md-2 control-label" for="InputFaultApplianceMake">Make *</label>
<div class="col-md-8">
<input type="text" class="typeahead-appliance-make form-control validate-ignore" id="InputFaultApplianceMake" name="InputFaultApplianceMake" maxlength="30">
</div>
</div>
<div class="form-group fault-notes-class-appliance" style="display: none;">
<label class="col-md-2 control-label" for="InputFaultApplianceModel">Model *</label>
<div class="col-md-8">
<input type="text" id="InputFaultApplianceModel" class="form-control validate-ignore" name="InputFaultApplianceModel" maxlength="30">
</div>
</div>
<div class="form-group fault-notes-class-appliance" style="display: none;">
<label class="col-md-2 control-label" for="InputFaultApplianceSerialNumber">Serial number</label>
<div class="col-md-8">
<input type="text" id="InputFaultApplianceSerialNumber" class="form-control validate-ignore" name="InputFaultApplianceSerialNumber" maxlength="30">
</div>
</div>
<div class="form-group fault-notes-class-appliance" style="display: none;">
<label class="col-md-2 control-label" for="InputFaultNumberOfFloors">Number of flights of stairs to the appliance</label>
<div class="col-md-8">
<input type="text" id="InputFaultNumberOfFloors" class="form-control validate-ignore" name="InputFaultNumberOfFloors" maxlength="30">
</div>
</div>
<div class="form-group fault-notes-class-bulbs">
<label class="col-md-2 control-label" for="InputFaultBulbsType">Type of bulb (e.g. standard or LED) *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultBulbsType" name="InputFaultBulbsType" maxlength="50" placeholder="For example, Standard, LED, Fluorescent tube">
</div>
</div>
<div class="form-group fault-notes-class-bulbs">
<label class="col-md-2 control-label" for="InputFaultBulbsSize">Size of bulb (e.g. standard or compact) *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultBulbsSize" name="InputFaultBulbsSize" maxlength="50" placeholder="For example, standard or compact">
</div>
</div>
<div class="form-group fault-notes-class-bulbs">
<label class="col-md-2 control-label" for="InputFaultBulbsFittings">Bulb fittings (e.g. screwcap or bayonette) *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultBulbsFittings" name="InputFaultBulbsFittings" maxlength="50" placeholder="For example, screwcap or bayonette">
</div>
</div>
<div class="form-group fault-notes-class-bulbs">
<label class="col-md-2 control-label" for="InputFaultBulbsNumber">Number of bulbs affected *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultBulbsNumber" name="InputFaultBulbsNumber" maxlength="50" placeholder="For example, 1 or two">
</div>
</div>
<div class="form-group fault-notes-class-fence">
<label class="col-md-2 control-label" for="InputFaultFenceDescription">Fence description (eg wood or wire) *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultFenceDescription" name="InputFaultFenceDescription" maxlength="50" placeholder="For example, wood or wire or brick">
</div>
</div>
<div class="form-group fault-notes-class-item">
<label class="col-md-2 control-label" for="InputFaultItemNumber">Number affected *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultItemNumber" name="InputFaultItemNumber" maxlength="50" placeholder="For example, 1 or two">
</div>
</div>
<div class="form-group fault-notes-class-item">
<label class="col-md-2 control-label" for="InputFaultItemSize">Size of item *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultItemSize" name="InputFaultItemSize" maxlength="50" placeholder="For example, 50cm x 15cm">
</div>
</div>
<div class="form-group fault-notes-class-toilet">
<label class="col-md-2 control-label" for="InputFaultSoleToilet">Only toilet in property *</label>
<div class="col-md-8">
<label class="radio-inline">
<input type="radio" name="InputFaultSoleToilet" id="InputFaultSoleToiletNo" value="No"> No </label>
<label class="radio-inline">
<input type="radio" name="InputFaultSoleToilet" id="InputFaultSoleToiletYes" value="Yes"> Yes </label>
<label for="InputFaultSoleToilet" class="error" style="display:none;"></label>
</div>
</div>
<div class="form-group fault-notes-class-leak">
<label class="col-md-2 control-label" for="InputFaultLeakContainer">How big a container is needed for the leak? *</label>
<div class="col-md-8">
<select class="form-control" id="InputFaultLeakContainer" name="InputFaultLeakContainer">
<option value="">(please select)</option>
<option>Cup</option>
<option>Bowl</option>
<option>Bucket</option>
<option>Bath</option>
<option>Other</option>
</select>
</div>
</div>
<div class="form-group fault-notes-class-leak">
<label class="col-md-2 control-label" for="InputFaultLeakEmptyRate">How often do you have to empty it? *</label>
<div class="col-md-8">
<select class="form-control" id="InputFaultLeakEmptyRate" name="InputFaultLeakEmptyRate">
<option value="">(please select)</option>
<option>Every few minutes</option>
<option>15 minutes</option>
<option>30 minutes</option>
<option>Hourly</option>
<option>A few times a day</option>
<option>Daily</option>
<option>Other</option>
</select>
</div>
</div>
<div class="form-group fault-notes-class-leak">
<label class="col-md-2 control-label" for="InputFaultLeakIntermittency">Is the leak constant or intermittent? *</label>
<div class="col-md-8">
<select class="form-control" id="InputFaultLeakIntermittency" name="InputFaultLeakIntermittency">
<option value="">(please select)</option>
<option>Constant</option>
<option>Intermittent </option>
<option>Other</option>
</select>
</div>
</div>
<div class="form-group fault-notes-class-rooms">
<label class="col-md-2 control-label" for="InputFaultRoomsName">Which room(s) affected? *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultRoomsName" name="InputFaultRoomsName" maxlength="50" placeholder="For example, kitchen, hallway">
<em id="additional-notes-default" class="field-note">The text may not be longer than 50 characters.</em>
</div>
</div>
<div class="form-group fault-notes-class-rooms">
<label class="col-md-2 control-label" for="InputFaultRoomsStarted">When was the problem first noticed? *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultRoomsStarted" name="InputFaultRoomsStarted" maxlength="50" placeholder="For example, 1st Aug, last week">
</div>
</div>
<div class="form-group fault-notes-class-rooms">
<label class="col-md-2 control-label" for="InputFaultRoomsFrequency">How frequent is the problem? *</label>
<div class="col-md-8">
<input type="text" class="form-control" id="InputFaultRoomsFrequency" name="InputFaultRoomsFrequency" maxlength="50" placeholder="For example, daily, sometimes, often">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="InputFaultNotes">Fault detail *</label>
<div class="col-md-8">
<textarea id="InputFaultNotes" name="InputFaultNotes" rows="5" class="validate form-control" maxlength="4000" aria-describedby="InputFaultNotesFieldNode"></textarea>
<div class="chars-remaining">4000 characters remaining</div>
<em id="additional-notes-default" class="field-note">Please include as much useful information as possible about the issue</em>
<em id="additional-notes-property-services" class="field-note">Please advise when you would like the service to take place, (if applicable) how frequently you would like it to happen, and any other information about the
service required</em>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="panel-footer">
<button type="button" class="btn btn-primary btn-layer-check next disabled"><i class="icon-down"></i> Next</button>
<span class="next-tip-click-picture" style="">Click on a picture to continue</span>
<span class="next-tip-click-list" style="display: none;">Please select an option above</span>
<span class="next-tip-enter-notes" style="display: none;">Please enter relevant notes</span>
</div>
</div>
</div>
<div class="panel panel-issue-create">
<div id="headingTwo" class="panel-heading collapsed" data-parent="#issue-create-panel" href="#collapseMedia" aria-expanded="false" aria-controls="collapseMedia" role="tab">
<h4 class="panel-title">
<span class="badge">2</span> Add photos
</h4>
</div>
<div id="collapseMedia" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingTwo">
<div class="panel-body">
<div class="row">
<div class="col-md-12">
<p id="mediaPrompt" data-maximum-media="10" class="spacer-bottom">Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.</p>
<div class="form-group">
<input type="hidden" name="PickPhoto" class="validate form-control validate-ignore">
<label class="col-md-2 control-label"> Upload file(s) </label>
<div class="col-md-8">
<ul class="issuemedia thumbnails">
<li id="pick-photos-container" style="position: relative;">
<button type="button" id="pick-photos" name="PickPhoto" class="btn btn-uploader btn-cloudupload" style="z-index: 1;"></button>
<div id="html5_1i59tea2jt3c1i9715om1uhb1gu54_container" class="moxie-shim moxie-shim-html5" style="position: absolute; top: 0px; left: 0px; width: 0px; height: 0px; overflow: hidden; z-index: 0;"><input
id="html5_1i59tea2jt3c1i9715om1uhb1gu54" type="file" style="font-size: 999px; opacity: 0; position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;" multiple=""
accept=".jpeg,.jpg,.gif,.png,.mp4,.avi,.mov,.wmv,.flv,.mp3,.wav,.mp4a,.wma,.aac" tabindex="-1"></div>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<div class="panel-footer">
<button type="button" class="btn btn-default prev"><i class="icon-up"></i> Back</button>
<button type="button" class="btn btn-primary next"><i class="icon-down"></i> Next</button>
</div>
</div>
</div>
<div class="panel panel-issue-create">
<div id="headingThree" class="panel-heading collapsed" data-parent="#issue-create-panel" href="#collapseAddress" aria-expanded="false" aria-controls="collapseAddress" role="tab">
<h4 class="panel-title">
<span class="badge">3</span> Address details
</h4>
</div>
<div id="collapseAddress" data-sticky-values="" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingThree">
<div class="panel-body">
<div data-itest="Address-address-input">
<div class="Address-address-body collapse in" data-toggle="collapse">
<div class="Address-address-body collapse" data-toggle="collapse">
<div class="form-group form-group-address">
<label class="col-md-2 control-label">Address</label>
<div class="col-md-8">
<input type="text" class="form-control validate address address-line1-group validate-ignore" name="Address.AddressLine1" value="" maxlength="100" aria-label="Address line 1">
</div>
</div>
<div class="form-group form-group-address">
<div class="col-md-offset-2 col-md-8">
<textarea class="form-control validate address validate-ignore resizing" rows="1" data-min-rows="1" data-hidecount="true" name="Address.AddressLine2" value="" maxlength="1000" aria-label="Address line 2"
style="height: auto;"></textarea>
</div>
</div>
<div class="form-group form-group-address">
<label class="col-md-2 control-label">Town</label>
<div class="col-md-8">
<input type="text" class="form-control validate address validate-ignore" name="Address.Town" value="" maxlength="100" aria-label="Address town">
</div>
</div>
</div>
<div class="row">
<div class="col-md-12">
<div class="form-group postcode-form-group">
<label class="col-md-2 control-label">Postcode</label>
<div class="col-md-8">
<div class="form-inline">
<div class="input-group search-postcode-form">
<input type="text" class="form-control validate address validate-ignore" name="Address.PostCode" value="" maxlength="10" placeholder="Find by postcode" aria-label="Address postcode">
<div class="input-group-btn">
<button class="btn btn-default search-postcode" data-address-prefix="Address" type="button" aria-label="Click to search for address by postcode"><i class="icon-search"></i></button>
</div>
</div>
<div class="input-group">
<a href="#" class="Address-address-input-manual address-input-manual btn btn-link btn-xs" data-address-prefix="Address" style="">Enter address manually</a>
</div>
</div>
</div>
</div>
<div class="form-group collapse Address-postcode-search-results postcode-search-results">
<label class="col-md-2 control-label">Results</label>
<div class="col-md-8">
<div class="table-scroll scroll">
<table class="table table-bordered table-striped table-hover">
<tbody></tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div class="postcode-form-group spacer"></div>
</div>
</div>
</div>
<div class="panel-footer">
<button type="button" class="btn btn-default prev"><i class="icon-up"></i> Back</button>
<button type="button" class="btn btn-primary next"><i class="icon-down"></i> Next</button>
</div>
</div>
</div>
<div class="panel panel-issue-create">
<div id="headingFour" class="panel-heading collapsed" data-parent="#issue-create-panel" href="#collapseTenant" aria-expanded="false" aria-controls="collapseTenant" role="tab">
<h4 class="panel-title">
<span class="badge">4</span> Your contact details
</h4>
</div>
<div id="collapseTenant" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFour">
<div class="panel-body">
<input id="HasOccupier" name="HasOccupier" type="hidden" value="true">
<div class="input-property-vacant" style="display: none;">
<div class="form-group">
<label class="col-md-2 control-label"></label>
<div class="col-md-8">
<h4>No reporting occupier)</h4>
<em class="field-note">This issue will be raised without a reporting occupier</em>
</div>
</div>
</div>
<div class="input-tenant-details">
<div class="form-group">
<label class="col-md-2 control-label">Title</label>
<div class="col-md-8">
<input type="text" data-sticky-value="" class="validate titletypeahead form-control validate-ignore" id="inputTitle" name="Title" maxlength="60">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputFirstName">First name</label>
<div class="col-md-8">
<input id="inputFirstName" data-sticky-value="" type="text" class="validate form-control validate-ignore" name="FirstName" maxlength="60">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputSurname">Surname</label>
<div class="col-md-8">
<input id="inputSurname" data-sticky-value="" type="text" class="validate form-control validate-ignore" name="Surname" maxlength="60">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputEmail">Email address</label>
<div class="col-md-8">
<input id="inputEmail" data-sticky-value="" type="text" class="validate form-control validate-ignore" name="EmailAddress" maxlength="100">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputContactNo">Telephone number</label>
<div class="col-md-8">
<input id="inputContactNo" data-sticky-value="" type="text" class="validate form-control validate-ignore" name="ContactNo" maxlength="50">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputContactNoAlt">Telephone number (alt.)</label>
<div class="col-md-8">
<input id="inputContactNoAlt" data-sticky-value="" type="text" class="validate form-control validate-ignore" name="ContactNoAlt" maxlength="50">
</div>
</div>
<div class="form-group">
<label class="col-md-2 control-label" for="inputExternalRefNameTenancyAgreement">HA-number</label>
<div class="col-md-8">
<input id="inputExternalRefNameTenancyAgreement" type="text" class="validate form-control validate-ignore" name="ExternalRefTenancyAgreement" maxlength="8">
</div>
</div>
</div>
</div>
<div class="panel-footer">
<button type="button" class="btn btn-default prev"><i class="icon-up"></i> Back</button>
<button type="button" class="btn btn-primary next"><i class="icon-down"></i> Next</button>
</div>
</div>
</div>
<div class="panel panel-issue-create">
<div id="headingFive" class="panel-heading collapsed" data-parent="#issue-create-panel" href="#collapseConfirm" aria-expanded="false" aria-controls="collapseConfirm" role="tab">
<h4 class="panel-title">
<span class="badge">5</span> Confirm and send
</h4>
</div>
<div id="collapseConfirm" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFive">
<div class="panel-body">
<div class="form-group">
<label class="col-md-2 control-label" for="InputTenantNotes">Further notes</label>
<div class="col-md-8">
<textarea id="InputTenantNotes" name="InputTenantNotes" rows="5" maxlength="4000" class="form-control"></textarea>
<div class="chars-remaining">4000 characters remaining</div>
<em class="field-note">*e.g. parking restrictions or limited access for vans</em>
</div>
</div>
<div class="form-group hide-if-no-occupation">
<div class="col-md-offset-2 col-md-8">
<div class="radio radio-nice"><input type="radio" name="TenantPresence" value="false" id="input_TenantPresence_false" class="validate validate-ignore"><label for="input_TenantPresence_false">I give authority for my property to be
accessed without me being present</label></div>
<p class="form-control-static">
<strong> OR </strong>
</p>
<div class="radio radio-nice"><input type="radio" name="TenantPresence" value="true" checked="checked" id="input_TenantPresence_true" class="validate validate-ignore"><label for="input_TenantPresence_true">I want to be present when the
work is carried out</label></div>
</div>
</div>
<div class="form-group hide-if-no-occupation hide-if-tenant-present">
<label class="col-md-2 control-label" for="InputTenantPetInformation">Pet information</label>
<div class="col-md-8">
<input type="text" id="InputTenantPetInformation" class="form-control" name="InputTenantPetInformation" maxlength="200">
<em class="field-note">*If there are pets in the property, please provide details</em>
</div>
</div>
<div class="form-group hide-if-no-occupation hide-if-tenant-present">
<label class="col-md-2 control-label" for="InputTenantAlarmInformation">Alarm information</label>
<div class="col-md-8">
<input type="text" id="InputTenantAlarmInformation" class="form-control" name="InputTenantAlarmInformation" maxlength="200">
<em class="field-note">*If there are alarms in the property, please provide details</em>
</div>
</div>
<div class="form-group hide-if-no-occupation hide-if-tenant-present">
<label class="col-md-2 control-label" for="InputTenantParkingRestrictions">Parking restrictions</label>
<div class="col-md-8">
<input type="text" id="InputTenantParkingRestrictions" class="form-control" name="InputTenantParkingRestrictions" maxlength="200">
<em class="field-note">*If there are parking restrictions near the property, please provide details</em>
</div>
</div>
<div class="form-group form-group-issue-submit">
<div class="col-md-offset-2 col-md-8">
<div class="checkbox checkbox-nice hide-if-no-occupation">
<label>
<input type="checkbox" name="VulnerableOccupiers" class="validate validate-ignore" id="inputVulnerableOccupiers" value="true"><span class="checkbox-material"><span class="check" data-for-name="VulnerableOccupiers"></span></span> Is
there a <a href="#modal-vulnerable-occupiers" role="button" class="layer-link" data-toggle="modal">vulnerable occupier</a> at this property? </label>
</div>
</div>
</div>
<div class="form-group form-group-issue-submit">
<div class="col-md-offset-2 col-md-8">
<div class="checkbox checkbox-nice input-agree-terms">
<label>
<input type="checkbox" name="agreeTerms" class="validate validate-ignore" id="inputAgreeTerms"><span class="checkbox-material"><span class="check" data-for-name="agreeTerms"></span></span> I agree to the
<a href="#modal-issue-create-terms" role="button" class="layer-link" data-toggle="modal">terms and conditions</a>
</label>
</div>
</div>
</div>
<div class="form-group form-group-issue-submit">
<div class="col-md-offset-2 col-md-8">
<div class="checkbox checkbox-nice input-remember-me">
<label class="tipable" data-title="Do not use this option on a shared PC">
<input type="checkbox" name="RememberMe" class="validate validate-ignore" id="inputRememberMe" value="true"><span class="checkbox-material"><span class="check" data-for-name="RememberMe"></span></span> Remember my details next time
</label>
</div>
</div>
</div>
<div class="form-group">
<div class="col-md-offset-2 col-md-8">
<p>
<a class="btn btn-link" href="/PermaLink/PrivacyNotice" target="_www" aria-label="View the privacy notice">View the privacy notice</a>
</p>
</div>
</div>
</div>
<div class="panel-footer">
<button type="button" class="btn btn-default prev"><i class="icon-up"></i> Back</button>
<a id="btn-submit-Issue" href="#" class="btn btn-primary btn-confirm" data-form-submit="form-issue-create" data-post-url-alt="/Issue/CreateNewIssueSave?TenantNotify=false" data-uomodal="true" data-toggle="modal" data-target="#modal-issue-create-confirm" data-target-modal="#modal-issue-create-confirm" role="button" aria-label="Submit Issue"><i class="icon-mail-alt"></i> Submit Issue</a>
</div>
</div>
</div>
</div>
</form>POST #
<form id="__AjaxAntiForgeryForm" action="#" method="post" style="visibility: hidden; display: none" autocomplete="off"><input name="__RequestVerificationToken" type="hidden"
value="CfDJ8NsxVj1iWIhJsYxMRm8RE1fwzp2xGWDTgzLCb6ozgVmG77zI_89woOEWMdP8en9yaa-SpBR-OgqVoTjAe8iS_2rXrAuRvx8dCorcF3E-1s4TiUM55P-aXZ6kmsqZUrco8M5qtxEMdy9jfiMXJUxuZp4"></form>Text Content
×
POSSIBLE DUPLICATE ISSUE
Cancel new report Continue
IS THIS AN EMERGENCY?
Submit
×
VULNERABLE OCCUPIERS
Although there is no legal definition of vulnerable occupier, an occupier is
generally considered to be vulnerable if they have a characteristic that means
that the issue being raised would have a materially greater negative impact on
them than on someone who does not have that characteristic.
Examples of such characteristics include:
* Mental health needs
* Learning difficulties
* Aged over 65 years
* Aged under 16 years
* Severe physical health problems, debilitating illness or disability
* The recently bereaved
* Pregnant women
Close
×
TERMS AND CONDITIONS (ENGLISH ONLY)
We invite you to access and use the Service (which is explained below), but this
invitation is subject to your review and acceptance of these terms of service
("Terms").
The Terms comprise a binding contract between us and you, and by submitting a
repair request through the Service you acknowledge, accept and agree with the
Terms.
You and we agree that no third party has the right to enforce any of the
provisions of these Terms pursuant to the Contract (Rights of Third Parties) Act
1999.
The Terms cannot be varied without written confirmation from one of our
directors and they constitute the entire agreement between us. In this context
written does not include email.
Who are we?
We are Tactile Limited a company incorporated in England.
What do we do?
We provide software to property managers and companies that carry out property
management to help them to manage repairs more easily and effectively.
What do we not do?
We do not carry out repairs and we are not responsible for what happens with
your issue after you have submitted a repair request through our Service.
The Service relies on electronic notification of your repair to your property
manager. If you are reporting an emergency you must also alert your property
manager by telephone.
What is the Service?
The Service is a cloud based platform and other products and services that allow
you to report repairs and (depending on the version of our software used by your
property manager) that may allow ongoing communication in relation to the
resolution or attempted resolution of repairs at residential properties.
We are not responsible for the costs and/or availability of the Internet and/or
other telecommunications services necessary for you to access the Service.
Who Can Use The Service?
You can only use the Service in relation to a property that you occupy which is
managed by a property manager or property management company that has subscribed
to use one of our software systems.
If you believe that someone else has reported a repair on your behalf please
alert us and your property manager immediately.
Can You Limit My Access To The Service?
If your property manager stops using our software system or we stop them from
using our software system then you will not be able to use the Service.
Also if we believe or if your property manager believes that you are abusing the
Service or breaching these Terms then we or they may stop you from using or
accessing the Service with or without giving you prior notice.
For the period during which you have access to the Service you have a limited
non-exclusive licence to do so and you do not have any other right or interest
in the Service or in the software that comprises the Service.
If you misuse the Service and/or breach these Terms then you indemnify us for
any and all claims, costs, liabilities and damages arising from such misuse
and/or breach.
When Might The Terms Change?
Our Terms may change from time to time. Each time that you submit a new repair
request you will be able to view our Terms that apply at that time and make an
informed decision about accepting those amended terms.
On What Basis Do You Process My Personal Data?
We will process your data in accordance with our privacy notice which can be
found at https://www.fixflo.com/cookie-policy/
What Happens If You Sell Your Business?
If we sell our business then the photos and information your submit may be part
of the business assets that we transfer. If this happens then they will still
be subject to these Terms.
Who Owns The Intellectual Property In The Service?
We own all intellectual property in the Service and unless one of our directors
gives you permission in writing (writing in this context does not include email)
you agree not to copy, decompile, modify, create derivative works, reverse
engineer or extract source code of or from the software used in providing the
Service.
What Might Change With The Service?
We try to continuously improve the Service and this means that the Service may
change from time to time. While we welcome comments and suggestions for
improvement we are not required to act on them. You should also note that any
comments and/or suggestions that you make automatically become our intellectual
property and you are not entitled to any payment, compensation or reimbursement
from us in respect of any comments and/or suggestions.
What If There Is A Problem With The Service?
While we work hard to ensure that the Service works, is accurate and is
available at all times sometimes errors happen. To the extent permitted by law
we are not responsible for or liable for any costs, losses (direct or indirect)
and/or damages that you suffer as a result of any inaccuracies in the Service
and/or the Service not working and/or being unavailable for any period of time.
Which Laws Govern These Terms?
These Terms are governed by the laws of England and Wales and by agreeing to
them you agree to submit to the exclusive jurisdiction of the Courts of England
and Wales in relation to any claim, dispute or matter arising from them.
If any part of these Terms are found to be invalid, illegal or unenforceable
then that part will apply with the minimum modification necessary to make it
legal valid and enforceable.
If that modification extends to the requirement to delete that part of the Terms
then that part shall be deemed to be deleted and the remainder of the Terms will
not be affected.
Is Your Liability Limited?
To the extent permitted by law our liability to you is limited to the greater
of: (i) the amount you paid to us to use the Service; and (ii) ?1 (one pound
sterling).
Some property management companies have linked the Service to services provided
by third parties and we are not responsible for the functioning and/or
availability of those third party services.
What If I Am Under 18?
The Service is not suitable for use by minors. If you are under the age of 18
please make sure that you are complying with all applicable laws before
submitting any personal information to us.
Contacting us:
If you wish to contact us whether in relation to a suggestion or comment, an
intellectual property infringement or just to say hi please email the team at:
help (AT) fixflo (DOT) com.
If for any reason you cannot contact us by email, details of our registered
office from time to time will be available on our website (www.fixflo.com) so
that you may contact us by post.
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×
ARE YOU SURE?
This will submit your problem to your Property Manager
Please do not close this page before a confirmation message is displayed
Close Confirm
×
ARE YOU SURE?
If you choose to be present when the works are carried out then you must be
there to give the contractor access to the property.
A suitable time will be agreed with you once a contractor has been assigned.
If you are not at the property when you have confirmed that you will be, you may
be required to pay a missed call out charge.
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* English (UK)
* Log in
* Get password
WELCOME TO OUR REPAIR REPORTING SYSTEM. PLEASE BE AS DESCRIPTIVE AS POSSIBLE AND
ALWAYS PROVIDE A PHOTO OF THE PROBLEM WHEN YOU CAN.
1 WHAT IS THE PROBLEM?
PLEASE CLICK ON THE RELEVANT PICTURE
Loading...
*
Bathroom and Toilet
*
Kitchen
*
Heating and boiler
*
Water and Leaks
*
Doors, Garages and Locks
*
Internal floors, walls and ceilings
*
Lighting
*
Window
*
Exterior and Garden
*
Laundry
*
Furniture
*
Electricity
*
Hot Water
*
Alarms and Smoke Detectors
*
Pests/Vermin
*
Roof
*
Communal/Shared Facilities
*
Audiovisual
*
Utility Meters
*
Internet
*
Stairs
*
Property services
*
Smell Gas?
*
Air Conditioning
*
Fire
*
Property Inspection
*
Other
Please confirm whether this issue is in a private area, or a communal area.
Location of the issue *
Private
Communal
So that your problem is dealt with as quickly as possible please provide us with
as many of the details as possible for the affected appliance. Please include
the appliance type, make, model and serial number (if possible). Please also
provide an outline of the problem and describe any warning lights or unusual
sounds.
Light Bulbs: Please explain what the problem is and item(s) affected in as much
detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard,
compact, LED, halogen etc.
Fences: Please explain the problem in as much detail as possible. For non-timber
fences also include what material the fence is made out of. Please also upload
photos of the fence.
Please state the number and (if possible) the size of those affected and upload
photos of it/them. Please also include any other relevant details in this
section.
Please explain the extent of the leak by reference to: (a) how big a container
is needed and how often the container has to be emptied e.g. one cup every hour
or one cup every day; and (b) whether the leak is constant or intermittent.
Please also provide us with as many details as possible about the item that is
leaking.
Please explain the problem in as much detail as possible and provide details of
which room or rooms are affected, when the problem was first noticed and how
frequent the problem is.
Please advise what is required, giving as much detail as possible.
Appliance type *
Make *
Model *
Serial number
Number of flights of stairs to the appliance
Type of bulb (e.g. standard or LED) *
Size of bulb (e.g. standard or compact) *
Bulb fittings (e.g. screwcap or bayonette) *
Number of bulbs affected *
Fence description (eg wood or wire) *
Number affected *
Size of item *
Only toilet in property *
No Yes
How big a container is needed for the leak? *
(please select) Cup Bowl Bucket Bath Other
How often do you have to empty it? *
(please select) Every few minutes 15 minutes 30 minutes Hourly A few times a day
Daily Other
Is the leak constant or intermittent? *
(please select) Constant Intermittent Other
Which room(s) affected? *
The text may not be longer than 50 characters.
When was the problem first noticed? *
How frequent is the problem? *
Fault detail *
4000 characters remaining
Please include as much useful information as possible about the issue Please
advise when you would like the service to take place, (if applicable) how
frequently you would like it to happen, and any other information about the
service required
Next Click on a picture to continue Please select an option above Please enter
relevant notes
2 ADD PHOTOS
Please add up to 10 photos, video or audio files (max: 30mb each) to help
explain the problem.
Upload file(s)
*
Back Next
3 ADDRESS DETAILS
Address
Town
Postcode
Enter address manually
Results
Back Next
4 YOUR CONTACT DETAILS
NO REPORTING OCCUPIER)
This issue will be raised without a reporting occupier
Title
First name
Surname
Email address
Telephone number
Telephone number (alt.)
HA-number
Back Next
5 CONFIRM AND SEND
Further notes
4000 characters remaining
*e.g. parking restrictions or limited access for vans
I give authority for my property to be accessed without me being present
OR
I want to be present when the work is carried out
Pet information
*If there are pets in the property, please provide details
Alarm information
*If there are alarms in the property, please provide details
Parking restrictions
*If there are parking restrictions near the property, please provide details
Is there a vulnerable occupier at this property?
I agree to the terms and conditions
Remember my details next time
View the privacy notice
Back Submit Issue
×
SELECT LANGUAGE
* English (UK)
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* English (UK)
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* Українська
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* ไทย
* 한국어
* 中文(简体)（简体）
* 中文(繁體)（繁體）
* 日本語
Translation disclaimer
The Fixflo website language translation service utilises the Microsoft API.
We have made reasonable efforts in order to provide accurate
translations,however, no automated or computerized translation is perfect and is
not intended to replace human or traditional translation methods.
The official text is the English version of the Fixflo website. Any
discrepancies or differences created in the translation are not binding and have
no legal effect for compliance or enforcement purposes.
If any questions arise concerning the accuracy of the information presented by
the translated verison of the website, please refer to the English version of
the website, which is the official version.
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