rnadigital.atlassian.net Open in urlscan Pro
185.166.143.37  Public Scan

Submitted URL: https://support.getmonita.io/
Effective URL: https://rnadigital.atlassian.net/servicedesk/customer/portal/2
Submission: On September 17 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 0 forms found in the DOM

Text Content

{"xsrfToken":"138a2294564352114af7dcd4c87536203a9dce9d_lout","branding":{"id":"2","key":"rcs","name":"Monita
Customer
Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5763de","headerLinkHoverBGColor":"#5763de","headerBadgeColor":"#5763de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bb213c80-ac5c-452b-9de9-31eb64fd00c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGM5Y2UxMC1iYzljLTQzMTYtYmQ2Zi0wNjdlZWZjMDgzY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiMjEzYzgwLWFjNWMtNDUyYi05ZGU5LTMxZWI2NGZkMDBjMyI6WyJyZWFkIl19LCJleHAiOjE3MjY1NTg4MTksIm5iZiI6MTcyNjU1ODIxOX0.iRhbf_lmBVaEfCs4_rvefo6soC2wh3AcN7gxrwH30A4&client=58c9ce10-bc9c-4316-bd6f-067eefc083cd&mode=fit","logoId":"bb213c80-ac5c-452b-9de9-31eb64fd00c3","isLogoAvailable":true,"helpCenterTitle":"Welcome
to the Help Center","sharedPortalName":"Monita Help
Center","userInitialAnnouncementHeader":"Global Monitoring is Launching in June
2023","userInitialAnnouncementMessageWiki":"<p>This enables tracking of any JS
based client. To learn more talk to your account
manager</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help
Center","sharedPortalName":"Monita Help Center","announcementHeader":"Global
Monitoring is Launching in June 2023","announcementMessage":"This enables
tracking of any JS based client. To learn more talk to your account
manager","localeDisplayName":"English (United
States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6671f6","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"rcs","projectId":10003,"serviceDeskId":2,"name":"Monita
Customer Support","description":"<p>Welcome! You can raise a Monita Customer
Support request from the options
provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"27","name":"Data
Visualisation Support","descriptionHtml":"","callToAction":"Data Visualisation
Support","introHtml":"<p>Let us know the system you'd like to visualise Monita
data
with</p>","icon":10490,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[3],"key":""},{"id":"25","name":"Enterprise
Plan","descriptionHtml":"","callToAction":"Enterprise
Plan","introHtml":"<p>Please let us know what requirements or questions you
wanted solved and we'll get back to you within
24hrs.</p>","icon":10485,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[3],"key":""},{"id":"10","name":"Licensing
and billing questions","descriptionHtml":"","callToAction":"Licensing and
billing questions","introHtml":"<p>Choose this if you have questions about
licensing or
billing.</p>","icon":10483,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"12","name":"Other
questions","descriptionHtml":"","callToAction":"Other
questions","introHtml":"<p>Don't see what you're looking for? Select this option
and we'll help you
out.</p>","icon":10466,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"11","name":"Product
trial questions","descriptionHtml":"","callToAction":"Product trial
questions","introHtml":"<p>Trying out our product and want more information?
Select this and we'll be happy to answer your
questions.</p>","icon":10491,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"26","name":"Quota
increase","descriptionHtml":"<p>This can be used to increase platform limits
such as Rule Tag limit of 20</p>","callToAction":"Quota
increase","introHtml":"<p>Request Monitoring security
token</p>","icon":10479,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[3],"key":""},{"id":"14","name":"Report
a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell
us the problems you're
experiencing.</p>","icon":10476,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest
a new feature","descriptionHtml":"","callToAction":"Suggest a new
feature","introHtml":"<p>Let us know your idea for a new
feature.</p>","icon":10511,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest
improvement","descriptionHtml":"","callToAction":"Suggest
improvement","introHtml":"<p>See a place where we can do better? We're all
ears.</p>","icon":10498,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical
support","descriptionHtml":"","callToAction":"Technical
support","introHtml":"<p>Need help installing, configuring, or troubleshooting?
Select this to request
assistance.</p>","icon":10472,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed
request","descriptionHtml":"","callToAction":"Emailed
request","introHtml":"<p>Request received from your email support
channel.</p>","icon":10492,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Monita
Support"}],"orderMapping":{"3":[27,25,9,10,11,12,14,15,16,26],"5":[26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0554d38a-9750-397f-968b-7514e3fe031b","appLinkName":"System
Confluence","appLinkUrl":"https://rnadigital.atlassian.net/wiki","spaceKey":"RHC","spaceName":"Raptor
Help
Center","spaceUrl":"https://rnadigital.atlassian.net/wiki/spaces/RHC","isServer":false},"labels":[],"projectKey":"RCS","serviceDeskId":2,"kbLinkDomainURLs":["https://rnadigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English
(United
States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGM5Y2UxMC1iYzljLTQzMTYtYmQ2Zi0wNjdlZWZjMDgzY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjY1NTk0MTksIm5iZiI6MTcyNjU1ODIxOX0.zunBZpSXI-Lib2BIwyQha8QiWyH8aUJXyByK-rajiIs","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"58c9ce10-bc9c-4316-bd6f-067eefc083cd","tokenDurationInMins":20}},"sharedPortal":{"name":"Monita
Help Center","description":"<p>Welcome to the help center - we're here to help!
Raise a request from the options
provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rnadigital.atlassian.net/wiki","kbLinkDomainURLs":["https://rnadigital.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rnadigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"138a2294564352114af7dcd4c87536203a9dce9d_lout","baseUrl":"https://rnadigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rnadigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"58c9ce10-bc9c-4316-bd6f-067eefc083cd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"773c8f0d25e647d4b270d3a90b7e4a65","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"anonymousEnabled":true,"requestIntroEnabled":true}

Atlassian uses cookies to improve your browsing experience, perform analytics
and research, and conduct advertising. Accept all cookies to indicate that you
agree to our use of cookies on your device. Atlassian cookies and Tracking
notice, (opens new window)
PreferencesOnly necessaryAccept all

Skip to:

 1. Skip to Main Content

 * 
 * Log in

Monita Help Center/Monita Customer Support


MONITA CUSTOMER SUPPORT

Welcome! You can raise a Monita Customer Support request from the options
provided.




LEARN MORE ABOUT

 * Setup Monitoring
   Articles about setting up tag monitoring on your website/container
 * Pause/Stop Monitoring
   If you want to Pause or stop monitoring from a container or a tag
 * Integrations
   Integrating Monita with other systems such as Google Tag Manager, Google Big
   Query and Slack
 * Data Visualisation
   Visualising your data in a 3rd Party Platform
 * Alerts (Rules)
   Learn how to create, update and delete your rules.
 * Auditing (Crawling)
   Crawl your site and get insights into libraries loaded, cookies, page speed
   insights and piggybacked libraries.

Need to raise a request? Contact us.




Powered by Jira Service Management