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SLAS FOR JIRA SERVICE MANAGEMENT

 * By Emma Rush
 * Published: Dec 15, 2020
 * Duration 1h
 * Difficulty Beginner

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OUTLINE

 * Recorded Atlassian University Live Webinar
 * Related hands-on course
 * Resources
 * 
 * Feedback


RECORDED ATLASSIAN UNIVERSITY LIVE WEBINAR

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In this webinar, you will learn all about Service Level Agreements (SLAs) in
Jira Service Management, including:

 * the why and how of creating and configuring SLAs
 * monitoring and reporting to improve team efficiency and customer satisfaction
 * use cases and caveats

This webinar was intended for agents, managers, and administrators of service
projects in Jira Service Management Cloud.


RELATED HANDS-ON COURSE

Atlassian


LEARN TO CONFIGURE SLAS IN JIRA SERVICE MANAGEMENT WITH ATLASSIAN UNIVERSITY

In this free Skillbuilder course, you'll learn to create, configure, and use
both out-of-box and custom SLAs for specific use cases.




RESOURCES

🙋🏽 Ask more questions:
Click here to contribute to the Atlassian Community discussion

🔗 Links mentioned in the webinar:

 * Explore the free learning path: These short, self-paced courses will help you
   get up and running in Jira Service Management in just 90 minutes.
 * Take the full course: Enroll in the SLAs in Jira Service Management
   Skillbuilder the webinar was built from.


FEEDBACK

How'd we do? Provide us feedback on this webinar, including suggestions for
future webinar topics.

Be the first to know about events—like these live webinars—as well as new
courses, credentials, and more Atlassian University updates → Click here to
subscribe





All Topics
Courses by Product
 * Jira Software
 * Jira Service Management
 * Jira Align
 * Confluence
 * Trello
 * Bitbucket
 * Other Atlassian Products
 * Jira Work Management

All Topics
Badges & Certifications
 * Pro Skills Badges
 * Professional Certifications
 * Certification Prep

All Topics
Courses by Deployment
 * Cloud
 * Data Center & Server

All Topics
Learn Your Way
 * On-Demand
 * Team (virtual)
 * Team (on-site)

All Topics
 * New & Refreshed
 * Courses by Product
 * Learning Paths
 * Badges & Certifications
 * Courses by Deployment
 * Learn Your Way
 * Free Training
 * Events & Webinars
 * Training Credits

 * All Activities




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