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Unified-CXM Platform
Modern CareModern ResearchSocial Engagement & SalesModern Marketing &
AdvertisingPlatformAll Products

The first platform purpose-built for unified customer experience management
(Unified-CXM) and trusted by the enterprise. What is Unified-CXM?

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MODERN CARE

The world's leading digital-first, proactive customer experience solution.
Overview
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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

MODERN RESEARCH

Make decisions informed by proactive, AI-powered research, based on the most
complete set of customer experience data.
Overview
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

SOCIAL ENGAGEMENT & SALES

Deliver a positive experience that’s true to your brand – no matter where your
customers go digitally
Overview
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Local Social

Build scalable, on-brand campaigns for distributed teams

MODERN MARKETING & ADVERTISING

Build and protect your brand’s reputation, and take action at every point in the
marketing lifecycle.
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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

PLATFORM

The only Unified-CXM platform for enterprises powered by industry-leading AI.
Overview
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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your
enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without
coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens,
and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data
automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial
third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live
production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance
needs.

APIs

Integrate data and execute processes with external systems using RESTful web
APIs.

ALL PRODUCTS

33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage
your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Exclusive study commissioned by Sprinklr reveals that Modern Care delivers up to
210% ROI.

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Business-critical insights and reporting — get started for free.

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Forrester evaluated the top Sales Social Engagement Solutions...

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Named a Leader: 2021 Gartner Magic Quadrant for Content Marketing Platforms

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Named a Leader in The Forrester Wave™: Social Suites, Q3 2021

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Turn customer feedback into actionable insights that can improve products

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Unified-CXM
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Unified-CXM Guide

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SPRINKLR PRODUCT DEMO DAYS

Why do so many enterprises turn to Sprinklr? In this weekly series of live
30-minute interactive sessions, our product experts will demo the
industry-leading features and capabilities of the world’s only unified customer
experience management (Unified-CXM) platform.

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All Demo DaysUpcomingOn-demand
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Apr 20, 2022

LEVERAGE REAL-TIME DATA VISUALIZATIONS TO DRIVE BETTER DECISIONS

Learn how to turn unified real-time data into dynamic visuals that guide your
team’s social media strategies.

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Apr 27, 2022

IMPROVE PERFORMANCE IN A COOKIE-LESS WORLD WITH CREATIVE INSIGHTS AND
OPTIMIZATION

Take a data-driven, agile approach to your creative.

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ON DEMAND

AUTOMATE COMPETITIVE INTELLIGENCE WITH AI

Discover what the world’s biggest brands are doing on modern channels — and
benchmark your performance vs. the best-in-class.

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ON DEMAND

INTRODUCING SPRINKLR VOICE: A RADICALLY DIFFERENT CONTACT CENTER SOLUTION

Learn how Sprinklr Voice reduces call volume through proactive care

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ON DEMAND

INTRODUCTION TO SPRINKLR MODERN MARKETING & ADVERTISING

Learn how to maximize your marketing ROI with unified customer engagement
throughout the entire marketing funnel.

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ON DEMAND

INTRODUCTION TO SPRINKLR SOCIAL ENGAGEMENT & SALES

Learn how to publish consistently, effectively, and strategically to all
channels — from a single, unified platform.

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ON DEMAND

INTRODUCTION TO SPRINKLR MODERN RESEARCH

Learn how AI-powered insights can help you turn valuable social data into
engaging customer experiences.

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ON DEMAND

INTRODUCTION TO SPRINKLR MODERN CARE

Learn how to deliver high-quality digital experiences with enterprise-grade
customer service solutions.

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ON DEMAND

PROTECTING BRAND MESSAGING AND ELIMINATING RISK WITH SPRINKLR

Learn how to leverage Sprinklr Social Advertising to keep your campaigns safe
and on-brand.

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ON DEMAND

3 WAYS TO EMPOWER REGIONAL AND FRANCHISE TEAMS WITH SPRINKLR DISTRIBUTED

Learn how to align corporate marketing content across regional and franchise
teams — and reach customers no matter where they’re located.

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ON DEMAND

BUILDING AND MAINTAINING BRAND AUTHENTICITY AT SCALE

Learn how to leverage the voice of your customers to enhance your brand,
marketing, and communications strategies.

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ON DEMAND

DELIGHT CUSTOMERS WITH A UNIFIED CARE EXPERIENCE

Learn how to deliver a truly omnichannel customer service experience by unifying
conversations across 30+ channels.

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ON DEMAND

UNIFYING THE OMNICHANNEL MARKETING LIFECYCLE

Learn how to manage all parts of the marketing lifecycle — from planning to
analysis — on one AI-powered platform.

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ON DEMAND

GENERATING LEADS FOR LOCAL BUSINESSES AT SCALE

Learn how to configure and scale your paid ad campaigns to empower distributed
business units with personalized, on-brand customer experiences.

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ON DEMAND

INTRODUCTION TO MEDIA MONITORING & ANALYTICS

Learn how to optimize PR measurements and maximize your team’s efficiency during
crises.

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ON DEMAND

INTRODUCTION TO SPRINKLR MODERN CARE LITE

Learn how to simplify customer service across 30+ digital channels with
enterprise-grade software that can be deployed in minutes.

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ON DEMAND

A TOUR OF THE SPRINKLR PLATFORM IN 30 MINUTES

Learn how you can use Sprinklr’s unified, AI-powered platform to gain rich
insights from your customer data.

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ON DEMAND

BRING YOUR CAMPAIGNS TO MARKET FASTER WITH AI

Learn how to bring campaigns to market faster by planning, managing, and
collaborating as a cross-functional team using AI-powered agile methods.

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ON DEMAND

AUTOMATE ENGAGEMENT USING SPRINKLR AI

Learn how to increase your teams’ productivity using Sprinklr AI with automatic
inbound triaging, conversation suggestions, and social listening.

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ON DEMAND

MANAGE YOUR BRAND’S REPUTATION WITH 360 DEGREE INSIGHTS

Learn how to leverage Modern Research to listen, monitor, and protect your
brand’s digital presence with AI-powered insights.

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ON DEMAND

DELIVER PERSONALIZED EXPERIENCES WITH LIVE CHAT

Learn how your brand can leverage Live Chat to personalize support, respond
faster, and boost customer satisfaction.

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ON DEMAND

EMPLOYEE ADVOCACY: SUPERCHARGE YOUR PIPELINE

Learn how to create valuable sales and recruiting opportunities by leveraging
your employees’ social media influence and reach.

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ON DEMAND

BEST PRACTICES FOR LOCALIZING SOCIAL MEDIA OUTREACH

Learn how to localize and distribute your marketing content at scale — and
empower regional users to generate more leads.

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ON DEMAND

LEARN HOW TO HARNESS AI FOR PRODUCT INSIGHTS

Learn how AI can help you capture a sample size of 4.6B — and transform
unsolicited feedback and online product reviews into actionable insights.

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ON DEMAND

AUTOMATE CUSTOMER CARE WITH CONVERSATIONAL AI BOTS

Learn how easily you can set up AI chatbots to reduce customer support costs and
eliminate routine tasks.

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ON DEMAND

SOCIAL ENGAGEMENT & SALES: DISTRIBUTED SOCIAL SELLING

Learn how Sprinklr can help you increase leads and supercharge your social sales
strategy.

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ON DEMAND

WHY AI IS A “MUST-HAVE” IN DIGITAL RESEARCH

Learn how AI can help you synthesize data across all channels — and better
understand your customers.

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ON DEMAND

DISCOVER WHY AI IS A MUST HAVE FOR CARE AGENTS

Learn how Sprinklr AI can help an agent automate high quality interactions,
resolve cases faster and improve customer experience.

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