mysupport.razer.com
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Submitted URL: http://mysupport.razer.com/
Effective URL: https://mysupport.razer.com/
Submission: On April 03 via api from US — Scanned from DE
Effective URL: https://mysupport.razer.com/
Submission: On April 03 via api from US — Scanned from DE
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Skip to main content WE'VE UPDATED OUR POLICIES We encourage you to review the relevant amended policies at www.razer.com/legal, especially the General Terms of Use & Privacy Policy. By continuing to access the Razer sites; using Razer services or by closing this dialog, you agree to our amended policies. I AGREE Menu Items in cart * Store * PC * Console * Mobile * Lifestyle * Services * Community * Support Activating this element will cause content on the page to be updated. Begin typing to search, use arrow keys to navigate, Enter to select PC Console Mobile Lifestyle Services Community Support Store Close Menu Your Cart is empty. * Cart * Orders * Account * RazerStore Rewards * Log In WELCOME TO RAZER SUPPORT We’re here to help Search Support (e.g. Blade Pro) Submit search query * PC * Console * Mobile * Lifestyle * Services * Replacement Parts POPULAR SUPPORT VIDEOS * View the latest support videos * Install mechanical switches on a keyboard * Overclock a Razer Blade via Synapse * Set up and Use the Wireless Control Pod * Detect Razer devices in Synapse 3 POPULAR SUPPORT TOPICS * Razer online services (self-service tools) * Razer Synapse 3 FAQs * RGB lighting issues with Razer devices * Razer Blade is not charging * Device is not detected by Razer Synapse REGISTRATION & WARRANTY * Warranty FAQ * Product Registration * RMA Status ONLINE STORE * Shipping Guide * Returns & Refunds * Razer Advantage RAZERCARE * RazerCare Protection Plan * Replacement Parts ONLINE SERVICES & RESOURCES * View/Update Support Case * Get System Recovery Image * 7.1 Surround Sound Activation Code * Virtual Ring Light Activation Code RAZER INSIDER Have a question? Ask the Razer Community for help! (English only) ENTER INSIDER NEED HELP? Get support by phone, chat, or email CONTACT SUPPORT This is a carousel with auto-rotating slides. Toggle the pause/play button to toggle rotation. Use Next and Previous buttons to navigate, or jump to a slide using the slide dots. WHAT OUR CUSTOMERS ARE SAYING * 5 out of 5 stars > I love the look and feel of all your products. And now I’ve grown to love > your company even more thanks to the support. The team who handles posts > from X, reached out super quick and helped me create a ticket. Something I > didn’t think I would be able to do cause I figured my laptop was out of > warranty. I don’t have any way you can improve the overall experience > because my experience was perfect and made me feel like a valued customer. > Thank you! Michael C. * 5 out of 5 stars > Jane was wonderful. Straight to the point and a lot of help. This has been > one of the easiest times every contacting any type of support and that's > coming from an IT Service Desk Manager. I will not every hesitate to reach > out to Razer support. Joshua T. * 5 out of 5 stars > The Razer Team is in general very friendly and try their best to help out > their customers and so they did to me. Thank you for your quick response. > My issue was solved. I appreciate your help so much. Thanks a lot. Yaman R. * 5 out of 5 stars > Thank you Shaun and Michelle M. for providing me with an amazing > experience. They constantly updated me throughout the process and was quick > to respond to my inquiries. Alvin Z. * 5 out of 5 stars > It was basically perfect, got to a customer support rep 30 seconds into my > call, customer rep talked to me about my issue, then when we hung up, he > went out of his way to do additional research on the matter, called me back > and offered a very good solution to my problem. Great job Michael, and > great job to everyone at Razer! Keep it up, I’m a loyal user. Alec W. * 5 out of 5 stars > ANA was absolutely AMAZING! She was more than helpful! She was professional > yet kind, patient, understanding and SUPER knowledgeable! She didn't rush > me, she gave me time to troubleshoot on my end. The best part is, she > helped me fix an issue of my missing Macro on Synapse that I'd been > struggling to fix on my own for weeks! THANK YOU SO MUCH ANA, for your kind > heart & amazing assistance! Please please please see that Ana receives some > sort of recognition for her amazing work! Jennifer R. * 5 out of 5 stars > The customer support was amazing! Super friendly and very helpful!! 10/10 > recommend! I love Razer products, I use most of my setup as Razer including > my chair! Supper high quality stuff!! Honoring the warranty is super > awesome, life long customer! Jesika E. * 5 out of 5 stars > Thank you for the incredible help from Bevs, an amazing person who loves > what they do. This person deserves the best! Thanks again to them. It was a > support experience I’ve never had with other brands (Alienware/Dell, Asus, > MSI, Microsoft). They are incredible! 10000/10! ✨ Antoine B. * 5 out of 5 stars > The agent was super helpful and straight to the point. We didn't waste time > troubleshooting things that are unnecessary or irrelevant. Thanks again, > I'll be recommending Razer to everyone. Brian N. * 5 out of 5 stars > The support I received today was excellent. My chair was apparently out of > warranty but the replacement of the part in question was an excellent > outcome for what is overall a great product. Hayden L. * 5 out of 5 stars > A Razer employee/team saw my post on Razer’s Reddit subforum > (u/RazerCustAdvocacy) and quickly sent me a message so we could solve this > issue. Even though I went with the seller’s warranty (in this case Amazon), > the team jn charge of this Reddit user was very kind and helpful. This is > one of the reasons why we love Razer! Reddit User * 5 out of 5 stars > I love the look and feel of all your products. And now I’ve grown to love > your company even more thanks to the support. The team who handles posts > from X, reached out super quick and helped me create a ticket. Something I > didn’t think I would be able to do cause I figured my laptop was out of > warranty. I don’t have any way you can improve the overall experience > because my experience was perfect and made me feel like a valued customer. > Thank you! Michael C. * 5 out of 5 stars > Jane was wonderful. Straight to the point and a lot of help. This has been > one of the easiest times every contacting any type of support and that's > coming from an IT Service Desk Manager. I will not every hesitate to reach > out to Razer support. Joshua T. * 5 out of 5 stars > The Razer Team is in general very friendly and try their best to help out > their customers and so they did to me. Thank you for your quick response. > My issue was solved. I appreciate your help so much. Thanks a lot. Yaman R. * 5 out of 5 stars > Thank you Shaun and Michelle M. for providing me with an amazing > experience. They constantly updated me throughout the process and was quick > to respond to my inquiries. Alvin Z. * * * * * * * * * * * SHOP SHOP * RazerStores * RazerCafe * Store Locator * Purchase Programs * Education * Exclusives * RazerStore Rewards * Newsletter EXPLORE EXPLORE * Technology * Chroma RGB * Concepts * Esports * Collabs SUPPORT SUPPORT * Get Help * Registration & Warranty * RazerStore Support * RazerCare * Manage Razer ID * Support Videos * Accessibility Statement * Recycling Program COMPANY COMPANY * About Us * Careers * Newsroom * zVentures * Contact Us FOLLOW US FOLLOW US * * * * * * * FOR GAMERS. 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