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2024 information will be posted by March 15th, 2024
 * Register
   * Attendee
   * Artist Alley
   * Vendors
   * Volunteer
   * Indie Gaming
   * Press
   * Jamspace
   * Car Show
   * Fandom, Community, Charity
   * Attendee Registration FAQ
 * Plan
   * Schedule
   * Events
     * Masquerade Dance
     * Maid Cafe
     * Electronic Dance
     * Bitforce Jamspace
     * Itasha – Anime Car Show
     * Swap Meet
     * AMV Contest
     * New Events In 2023
   * Event Submission
   * Location/Travel
   * Hotels
   * Downtown Parking
   * Nearby
   * Policies
   * General FAQ
 * Experience
   * Volunteer
   * Artist Alley
   * Art Contest
   * AMV Contest
   * Gaming
   * Guests
   * Panels
   * Charity
   * San Japan Cares Program
   * Sponsor
   * About San Japan
 * Cosplay
   * Cosplay Show
   * Cosplay Show Signup
   * Hall Cosplay Contest
   * Fandom Meetings + Signup
 * Contact

Menu
 * Register
   * Attendee
   * Artist Alley
   * Vendors
   * Volunteer
   * Indie Gaming
   * Press
   * Jamspace
   * Car Show
   * Fandom, Community, Charity
   * Attendee Registration FAQ
 * Plan
   * Schedule
   * Events
     * Masquerade Dance
     * Maid Cafe
     * Electronic Dance
     * Bitforce Jamspace
     * Itasha – Anime Car Show
     * Swap Meet
     * AMV Contest
     * New Events In 2023
   * Event Submission
   * Location/Travel
   * Hotels
   * Downtown Parking
   * Nearby
   * Policies
   * General FAQ
 * Experience
   * Volunteer
   * Artist Alley
   * Art Contest
   * AMV Contest
   * Gaming
   * Guests
   * Panels
   * Charity
   * San Japan Cares Program
   * Sponsor
   * About San Japan
 * Cosplay
   * Cosplay Show
   * Cosplay Show Signup
   * Hall Cosplay Contest
   * Fandom Meetings + Signup
 * Contact

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Passes 3/15/24
Prior Schedule
Previous Guests



THANK YOU TO OUR SPONSORS





WELCOME TO SAN JAPAN 15

Henry B. Gonzalez Convention Center
San Antonio, Texas
August 30th – September 1st, 2024

San Japan is the Largest Anime & Gaming Convention in the South Texas Region. We
take place at the Henry B. Gonzalez Convention Center and San Antonio Grand
Hyatt in downtown San Antonio on Labor Day Weekend. San Japan is a fan-run
organization providing an annual anime-focused convention.

Remember that you are also helping us supply high-quality entertainment and
education while fostering a safe and fun environment for all our attendees. Be a
part of our cause – striving to cultivate an acceptance and appreciation of
anime and related fandoms.

Tickets Available Starting 3/15/24

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GUEST ANNOUNCEMENTS ARE STARTING AROUND MAY 2024.

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Permanent Policy

San Japan monitors official Centers for Disease Control and World Health
Organization COVID-19 safety protocols. Following the recommendations outlined
by these groups and considering the current state of COVID-19 vaccinations and
hospitalizations in our area, San Japan has adjusted its COVID-19 policy for
future conventions.

San Japan will NOT require attendees to wear masks inside our function space and
vendor halls, though they are HIGHLY RECOMMENDED. Attendees will not need to
provide proof of vaccination to attend the convention, though we do recommend
that attendees who can be vaccinated do so before attending San Japan.

For the safety of all of our attendees, vendors, and staff, we ask that you
consider staying home if you are not feeling well or have had any form of
illness in the week preceding the convention. We want the convention to remain a
fun and safe environment. We are asking for your assistance in this matter for
the sake of all of our attendees.

San Japan reserves the right to update these policies if the recommendation from
County, State, or National governing bodies or health organizations deem that
the risk of exposure to current or new strains of the Coronavirus has risen. Any
adjustment made to our final policy will come at least 30 days before the
closing of our refund policy and will be posted on our social media channels and
website and sent to current ticket holders at the time of our announcement.

CLOSE
Game Tournament Rules

Tournament Match Play Rules

● Choosing Sides: When both players are at the game console, they must come to
an agreement which side of the machine they will play on (who will sit on 1p and
who will sit on 2p). If an agreement cannot be reached, players shall follow the
instructions provided by the Tournament Organizer on CPTOnline. For CPTOffline,
a game of rock-paper-scissors will determine who gets to pick their side.

● Character Courtesy. If the players do not discuss the method of character
selection, it should be understood that the Standard method is being used. If
the players cannot come to an agreement on the method of character selection,
the judge will apply the double blind method.

● Standard Selection: Both players choose their characters whenever they want.
This is a free for all. Players pick who they want and go. Once either player
chooses a character, neither is allowed to request that the Double Blind
Selection method be used.

● Double Blind Selection: Either player must explicitly ask for the Double Blind
Selection method before either player chooses a character. When a player request
Double Blind, the player on the left side (1p) decides which character they will
choose and whispers his/her selection to the Tournament Organizer. The
Tournament Organizer then signals the player on the right (2p) to pick his/her
character. Once the player on the right (2p) has finished, the Tournament
Organizer makes sure the player on the left (1p) sticks to his/her original
choice.

● Side and Character Courtesy: As a courtesy, the player who received his/her
choice of which side to play on (1p vs 2p) can elect to choose his/her character
first. This is strictly a courtesy. A player is in no way required to do so.

● Playing the Match: Once sides and characters have been chosen, the players
should begin the first Game in the Match. The following rules go into effect
once a Game ends:

● The Match is over when either player wins the required number of games.

● Once a player has won the required number of games, the winner of the Match
should report the result to the Tournament Organizer.

● The player who won the game does not have the option of switching sides.
He/she must stay on the same side if the loser does not want to switch.

● The player who won the last Game is required to keep the same character,
however they can change their V-Trigger and V-Skill as long as their new
V-Trigger and V-Skill choice is made before their opponent selects their own
V-Trigger and V-Skill.

● The player who lost the last Game is allowed to choose whatever they wish when
choosing character, V-Trigger and V-Skill.

● Reporting Rule Violations: At some point during the Tournament, a player may
violate either the tournament rules or the rules for a particular game in a
Tournament. The following rules apply toward rectifying rule violations.

● It is the responsibility of the players in the Match to detect all Match Rule
violations and report them to the Tournament Organizer immediately.

● All non-gameplay rule violations must be reported to the Tournament Organizer
before the Game starts (e.g. the Winner switching the characters after winning
one Game in a Match).

● Players are not allowed to stop a Game in progress to address a non-gameplay
related rule violation. Stopping a Game in progress to report a non-gameplay
rule violation will result in the forfeiture the round on the part of the person
stopping the game.

● The only time a player is allowed to stop a Game to report a rule violation is
when that violation occurs during the middle of the match.

● Stopping a Game in progress to erroneously report a rule violation
automatically results in the forfeiture of the round by the player who stopped
the game.

● Rule violations must be reported at the time they occur. Otherwise, they will
be ignored.

● A Tournament Organizer is allowed to report any rule violations on behalf of a
player.

● If a Tournament Organizer stops a game to mis-report a rule violation, the
Game is replayed with both players picking the same characters, order, and side.
No one is disqualified.

● The only people allowed to stop a Game to report a violation are the
Tournament Organizer and the players currently involved in a Match.

● Disputes

● If there is any dispute arising from an online tournament, players must submit
a screenshot or share video footage to Blue Coast, the administrator of online
tournaments (“Administrator”) for review.

● Administrator will resolve disputes on a case-by-case basis.

 

Controllers

● Players are allowed to use the controller of their preference.

● Use of macros, turbos, or any peripheral that tampers with standard game
functionality is prohibited.

● Keyboard is allowed to use when the tournament is held on the Steam platform.

● The principle of controllers at CPT

● The Tournament will not limit cosmetic or functional controller customizations
provided that fairness is maintained, with the determination regarding fairness
to be made by The Tournament in its sole discretion. Additionally, we recognize
that certain customizations may be required to allow players with disabilities
to compete, and we allow such customizations. Permissible customization includes
without limitation repositioning buttons and inputs, as well as the creation of
custom controllers from scratch. However, any customization beyond the
capabilities of a standard PS4 DUALSHOCK 4 is prohibited.

● When a Tournament Organizer determines that a player is using a controller
that violates these Official Rules they each have the right to (1) immediately
stop the use of any unauthorized controller(s), including without limitation
during match competition, and (2) require that any player using an unauthorized
controller immediately replace it with a controller that complies with
applicable standards. In such an event, (3) the player will receive a verbal
warning and explanation of the reason for the required replacement, and (4) the
warning and explanation will be confirmed in writing within five (5) business
days of the date the player is required to discontinue use of the unauthorized
controller.

Customizing controllers

● Limited customization is permitted as long as fairness is maintained,
therefore:

● The maximum number of attack command inputs allowed on any controller is eight
(8), and the same command may not be assigned to multiple buttons. For example,
a player cannot assign the same attack command to two (2) different controller
buttons. When using a controller with more than eight (8) attack inputs, a
player shall deactivate any inputs exceeding eight (8) prior to participating in
any competition. The foregoing restrictions do not apply to L3 and R3 buttons on
DUALSHOCK 4 as they are not attack inputs.

● The maximum amount of directional command input is four (4), and it is
prohibited to put the same command into multiple buttons. For example, a player
cannot assign the same directional command to two (2) different buttons.

● When assigning a directional command to a button, instead of a Directional
Button on DUALSHOCK™, directional lever, or analog stick, it is called a move
button. A controller can have both a move button and a lever simultaneously,
however, the controller must give up the corresponding input on the lever. For
example, if a player assigns the upward action to a move button, such a player
must lose the upward input with the lever.

● A controller can have an analog stick along with Directional Buttons on
DUALSHOCK™, a lever, or direction buttons. However, the inputs from directional
actions with an analog stick must stay on analog. E.g. it is prohibited to
convert the mechanical ability of analog sticks to levers or buttons.

● Players are not allowed to add a function that deletes or disables the input
information for attack commands and/or directional commands. As a special
exception, only the following specifications are allowed for Left/Right and
Upward/Downward inputs.

● When both Right and Left directional keys are input at the same time, a
controller must either maintain both of the inputs or abandon both.

● When both Upward and Downward directional keys are input at the same time, it
is recommended that a controller either maintain both of the inputs or abandon
both. However, as a revocable exception to the foregoing rule, a controller may
take Upward directional input only when both Upward and Downward directional
keys are input at the same time.

● The Tournament reserves the right to revoke/adjust this exception at any time
in its sole discretion.

● Above rules will be applied to keyboards as well.

Definition of terms
● Lever – is the mechanical device that sends two statuses, “input” or “no
input”, by tilting.

● Button – is the mechanical device that sends two statuses, “input” or “no
input”, by depressing.

● Analog Stick – is the mechanical device that sends input status gradually by
changing tilt angle.

● Machinery Ability/Machine Capability – the number of buttons or levers as well
as the sensitivity of the analog stick.

● Input/Input System – includes buttons, levers, analog sticks, and keyboard
keys. Additional input methods may be examined to meet players’ requirements.
The Tournament is open to creating fair play environments for anybody.

● Attacking Action – an attack occurs with a single input on Street Fighter V.
One controller could adopt a maximum of eight (8) attack actions including;
Light-Punch, Medium-Punch, Heavy-Punch, Light-Kick, Medium-Kick, Heavy-Kick,
Button Combo 1, Button Combo 2.

● shifting the analog stick, Directional Buttons on DUALSHOCK™, lever, or
directional key to move characters, input Special Moves and/or Unique Attacks.

● Button Combo – a single input that performs multiple effects. Players may not
set Button Combo beyond what is possible within the controller setting screen of
Street Fighter V: Champion Edition. Thus the only eight (8) combinations
permitted are set forth below:

● LP+LK, MP+MK, HP+HK, HP+MK, LP+MP, LK+MK, LP+MP+HP, LK+MK+HK

● For the avoidance of doubt, there is no exception for combining Attacking and
Directional commands in a single input. If there are other unforeseen problems,
the tournament organizers reserve the right to make a decision

● Reporting Equipment Failure: Video game hardware has a tendency to break down
during tournaments. Buttons or joysticks will occasionally break down in the
middle of a match, leaving the player on the broken side at a significant
disadvantage. The following rules will be used in the event of a breakdown.

● In the event of an equipment failure, the player has the option to stop the
Game in progress to obtain a replacement.

● If a Game is stopped in progress, the reporting player must forfeit the
current round.

● New equipment must be immediately available. If replacement equipment cannot
be obtained in a timely (within 5 mins of the notification) manner, the player
must continue to play on their current equipment or forfeit the Match.

● Once replacement equipment is obtained, the player is given the rest of the
round to configure their buttons and test the new equipment. In the event the
Tournament Organizer determines that the affected player gained an undue
advantage by doing so (e.g. charging an abundance of super meter), the
Tournament Organizer may, in their discretion, require the player to forfeit the
Game

● A player may opt to switch out equipment between Games at no penalty. When
this occurs, the player will be given time (5 minutes) to configure his/her
buttons before the next Game begins.

● Additional Rules

● There will be no Matches resulting in ties in any tournament. Anyone refusing
to play any Match (including the finals) will be disqualified and forfeit all
rights to any titles or prizes they might have otherwise earned for that
tournament.

● A draw match as determined by the game must be replayed unless the game awards
the draw to a player.

● Inevitable Defeat rule is in effect. This is defined as when a player has
legally won the round or match (i.e., landed a move that will kill the opponent)
but pauses the game before the game awards the round won icon, but will still be
awarded the win. The most common occurrence of this rule is when Player 1 lands
a Critical Art on Player 2, but the Critical Art animation is a grab and the
damage isn’t awarded till the final hit connects, but the opponent has legally
lost the round. If there is a dispute over whether the move would have knocked
out the other player, a tournament official will unpause the match, see the
result of the action, and proceed from there. If the attack does not kill the
opponent, then the mid-game pause rules are in effect.

● Collusion of any kind with your competitors is considered cheating. If the
Tournament Organizer determines that any competitor is colluding to manipulate
the results or intentionally underperforming, the collaborating players may be
immediately disqualified. This determination is to be made at the sole
discretion of the Tournament Director. Anyone disqualified in this manner
forfeits all rights to any titles or prizes they might have otherwise earned for
that tournament.

● Tournament Organizer has a zero-tolerance policy toward violence, threats of
violence, and any other forms of threats or intimidation. Any threat of
violence, extreme intimidation, or violence of any kind will result in an
immediate and lifetime ban.

● Gambling is prohibited in and/or around the event hall. Any player that
gambles on the property will be immediately ejected from the tournament and may
be banned.

● No-shows and or late arrivals will be sent to the loser’s bracket and
eventually disqualified if the issue persists.

● Players are subject to disqualification in case of foul play or any hindrance
to the tournament at the Administrator’s discretion.

● Additional rules may be imposed from time to time by the Tournament Organizer
for each Tournament. All players are required to comply with any additional
rules provided by the Tournament Organizer that are not part of the Official
Rules.

● These rules are an attempt to ensure that the tournament runs fairly and as
smoothly as possible. However, unforeseen circumstances may require a special
response, and for that reason the Tournament Organizer reserves the right to
change any of the tournament rules or remove any player at any time, for any
reason, at their sole discretion.


SUPER SMASH BROS. ULTIMATE:

– Style: Stocks Stock: 3
– Time Limit: 7
– FS Meter: Off
– Spirits: Off
– Damage Handicap: Off
– Stage Selection: Anyone
– Items: Off
– Random Stage Selection (Optional)

Stage Starters:

– Pokemon Stadium 2
– Battlefield
– Final Destination
– Smashville Town and City

Stage Counterpicks:

– Small Battlefield
– Hollow Bastion
– Northern Cave

Advance:

– First to 2 Win
– First to 3 wins (Top 8)
– Stage Morph: Off
– Stage Hazards: Off
– Team Attack: On
– Launch Rate: 1.0x
– Underdog Boost: Off
– Pausing: Off
– Scoring Display: Off
– Show Damage: Yes
– Players may agree to play on any legal stage at any point in the set. Having a
“gentleman’s agreement” to play on an illegal stage is prohibited.

Match Procedure:

– Verify Ruleset
– Make sure the ruleset is the same as listed above
– Starter Stage Striking Decide who goes first. (This can be done through
Rock-Paper-Scissors.)
– The first player removes 1 stage from the Starter Stage list.
– The second player removes 2 stages from the remaining list.
– The first player chooses a stage from the remaining list to start on.

Character Selection:

– Players select their characters
– Players may opt to do a Double-Blind Pick with the help of another person.
(Players will tell this person their selection in secret, and the person will
verify it at the Character Select Screen.)
– Players start the first match.
– After a Game Concludes All stages listed are available and the strikes are
reset.
– The winner of that game strikes 2 stages from the complete stage list.
– The loser of that game chooses from the remaining stages that the winner did
not strike.
– Stage Clause is in effect.
* See Stage Rules.
– The winner must announce if he or she is changing character.
– The loser may change character.
– Players proceed to play on the chosen stage.

Controllers Guide:

– Nintendo Gamecube Controller, Switch Pro Controller (Wireless or Wired),
Joy-Con (s).

Rules for Wireless Controllers:

– Please de-sync and unpair your controller from the Switch before leaving the
setup.
– Controllers may re-enable and disrupt the menu screen and waste time.
– Using the in-game Disconnect button works to an extent but does not unpair.
– To unpair, hold down the controller’s sync button for 2 or more seconds.
– Extensive disruption may lead to disqualification at the TO’s discretion.

Situational Rules:

– Button-Checking Before the set starts, a player may request a 30-second button
check to verify all inputs are registering correctly.
– Please do not take any longer than the time given.
– Incorrect Controller Setup (Player Name) This must be realized within 30
seconds for the player to reset the match and correct the name, otherwise, the
player must play the rest of the current game out.
– Accidental Pausing In the case Pausing was left on, the player initiating the
cause will forfeit stock that the player is currently on.
– Stalling The act of deliberately using methods that player-to-player
interaction nearly impossible so that the game is unplayable is prohibited.
– The player participating in this will be subject to forfeiting the current
game at the discretion of the TO.
– Coaching Coaching mid-set is only allowed between games.
– Coaching in the middle of a game and the audience yelling out influential
advice is not allowed.
– Example: “Do a forward smash!” / “Watch out for his down-air!”
– A three-infraction system will be used.
– 1st Offense: All parties participating in the coaching will receive a verbal
warning.
– 2nd Offense: The player will forfeit the current game of the set.
– 3rd Offense: The player will be disqualified from the event and the coach will
be asked to leave the venue.
– Timeouts Sudden Death is not played out.
– Winner is determined by the most stocks, then the lowest damage percentage.
– If a tie still exists, then a 1-stock 3-minute tiebreaker is played.
– Self-Destruct Moves Winner is determined by the winner displayed on the
results screen.
– If Sudden Death occurs, it is not played out and a 1-stock 3-minute tiebreaker
is played.

Misconfiguration of Rulesets:

– If games in a set were completed using the wrong settings (i.e. Launch Rate
1.1x), the score will still be counted and no resets offered.
– If it was discovered in the middle of a game, the current game will be reset
and replayed on the correct settings.
– Please verify the settings before starting the set.


DNF DUEL

1. DOUBLE ELIMINATION
2. DEFAULT SETTINGS
3. 2/3 ROUNDS PER GAME
4. 2/3 GAMES PER SET
5. 3/5 GAMES FOR LOSERS & WINNERS FINALS
6. 3/5 GAMES FOR GRAND FINALS
7. WINNER MUST KEEP CHARACTERS
8. LOSER MAY SWITCH CHARACTERS
9. RANDOM STAGE SELECT


DRAGON BALL FIGHTER Z

Rules pulled from: Dragon Ball FighterZ World Championship Tournaments Rules and
Regulations

First to 3 wins thru all rounds of play
● Double Elimination Bracket
● Match Settings: 300 seconds.
● Stage: Random (a stage may be chosen if both players agree to it)
● Winner must keep the character
● Loser may switch character
● Control Setting: any controller function such as rapid pressing (turbo) or
hardware-based macros are not allowed during the Tournament.


GUILTY GEAR: STRIVE

Tournament Format Details
● Mode: 1on1
● Random player seeding
● Tournament system: Double Elimination


KING OF FIGHTERS

1. DOUBLE ELIMINATION
2. DEFAULT SETTINGS
3. 2/3 GAMES PER SET
4. 3/5 GAMES FOR LOSERS & WINNERS FINALS
5. 3/5 GAMES FOR GRAND FINALS
6. WINNER MUST KEEP CHARACTERS BUT MAY CHANGE ORDER
7. LOSER MAY SWITCH CHARACTERS AND/OR ORDER
8. RANDOM STAGE SELECT


MORTAL KOMBAT 11

THE TOURNAMENT FORMAT

• Tournaments will be either Single or Double Elimination, pending the number of
participants
• Each match will be the Best-of-3 Games

MATCH HOST
• The match host must be agreed upon by all the participants involved in each
match. It is encouraged that the
host has the best internet connection available. We want to limit the lag/ping
rates if possible.

CHARACTER SELECTION
• The winning player, of the preceding match, will choose their character first,
for the upcoming round
• The losing player, of the preceding match, will choose their character last,
for the upcoming round

IN-GAME SETTING
• Game Timer: 90 seconds
• Tournament Mode Default Options
• Arena Select: Off
• Interactable: On
• Variations: Tournament Mode Variations


TEKKEN 7

Follow the same rules as Tekken World Tour
Double Elimination
Game Setting: 99 seconds, 2/3 Rounds
Double Elimination Bracket. 2/3 games until the top 8. For the top 8, 3/5 games.


STREET FIGHTER V / VI

Game Setting: 99 seconds, 2/3 Rounds
Double Elimination Bracket. 2/3 games until top 8. For the top 8, 3/5 games.

● Players may not use any glitch or bug that prevents the game from being
played, including but not limited to bugs causing the game to freeze, reset,
remove character from play zone or similar results.
● The Kanzuki Beach, Flamenco Tavern, Skies of Honor, Field of Fate, and
Mysterious Cove stages are banned from Tournament play. Although the official
distribution may display the different stages other than those selected by the
players, it does not affect the tournament matches.
● The character “Eleven” is banned from Tournament play.
● The use of the costumes and colors listed in Exhibit C “Costumes and Colors
prohibited in the Tournament” are prohibited.
● Players may be prohibited to use certain stages, character costumes, or colors
not listed in the Paragraphs Rules by the Tournament Organizer at any time in
their sole and absolute discretion.
● If a character, stage, costume, or color prohibited in 7, 8, 9, or 10 is
chosen and/or used during a match, the player must immediately stop the game and
start a rematch. If a player continues without stopping the game, the result of
the game shall be declared null and void and a rematch shall be held.


MARIO KART DELUXE 8 RULES:

– Solos
– Players will compete in Heats, with the Top 2 advancing to the next heat.
– Doubles loss elimination
– Rock Paper Scissors, winner Veto’s 2 Circuits. The loser then Veto’s 3
Circuits. The winner then selects the Circuit they will be using.
– 200cc
– No CPU


MARIO STRIKERS BATTLE LEAGUE:

– 1v1
– Doubles loss elimination

CLOSE


INDIE ARTIST ALLEY RULES AND REGULATIONS


2023 EDITION

Location: The Artist Alley will be located at the Henry B. Gonzalez Convention
Center within Exhibit Hall 1 taking place from Friday, September 1st, 2023 to
Sunday, September 3rd, 2023.

 

Tables and Rates: The Artist Alley Indie Booth section will consist of upward of
15 10’ x 10’ booths with 1 8’x30″ table released to the general public. The sale
of these tables will be done by a jury system. Sign-up will take up place on May
15th, 2023 and San Japan will use guidelines to determine who will be approved
and offered an artist table after the jury process. San Japan reserves the right
to change the number of tables for guests and complimentary booths given at the
discretion of the convention. To guarantee a table in the Artist Alley, artists
must be selected, approved, and invoiced a table. There is no waiting list for
artists. Tables may only be purchased by full-table increments.

Rates for Artist Alley Indie Artist Section will be $400 10’x10′ setup with a
full 8′ table and will include THREE (3) Artist Alley convention badge. The
Artist Alley badge will have the same access as an attendee. Individual Artists
& Groups are limited to one full table. Artists who wish to share tables should
register as a group. Registration for an Artist Alley table does include one
membership in the convention or admission to it. Any additional badge Artist
Alley badge will be available at the convention for $95 at-con rate.  A maximum
of 3 extra Artist Alley badges will be sold to all groups at each table.

Four chairs will be provided for each table. Additional chairs will only be
provided based on the number of Artist Alley badges purchased for the table. San
Japan will not be providing additional chairs on request beyond the number of
Artist Alley badges purchased for a table. Only a maximum of 4 chairs total will
be allocated per artist table

Electricity and Wi-Fi services will not be offered at San Japan to Artists
located in the Artist Alley section. San Japan nor the Convention Center will
provide tablecloths. Artists must make their own accommodations for internet and
backup power source at their assigned table.

Artists may only share a table with one additional artist. All artists at a
table provide validated Texas Sales Tax ID paperwork in person upon check-in.
Artists found sharing a table without pre-approval will have their convention
badges confiscated and removed from Artist Alley. A written violation will be
issued to the purchaser of the Artist table.

Artists who purchase a table from San Japan must be at least 18 years old or
older to purchase a table. If the Artist is a minor then the table may be
purchased by a parent or guardian. The parent or guardian must be present at all
times with the minor in Artist Alley. The parent or guardian must be the one who
checks into Artist Alley. We will no longer allow minors under 18 to check into
Artist Alley for their assigned table.

An Artist may only purchase one full increment 8′ table. Artists will not be
allowed to purchase a table within Artist Alley and a vendor booth within the
Dealer’s Room. A circumvention of attempting to purchase a second table will
result in a refund of the second table and at the discretion of the San Japan
Artist Alley Department may also forfeit the original table. Circumventing in
purchasing a second table by using a DBA (“Does Business As“) will result in a
refund along with a permanent ban from all future San Japan conventions.

Artists or Groups who have been issued notices that were written in person or by
e-mail to not return to San Japan due to rules violation but still attempt to
purchase a table will be refunded. Circumventing the notice by using a DBA then
appearing at San Japan will result in a forfeit of payment and will be escorted
off the premises by San Antonio Police. Any escorted artist that has been
removed from the convention by the San Antonio Police that makes another
appearance at San Japan will be arrested.

Artists will not be permitted to move the tables with another artist to create
two artist tables to sell items. Joint tables will not be allowed even if the
cooperating artists sell their wares on their own purchased tables. The tables
must be individually separated. Artists who attempt to circumvent this by asking
for a table request to be next to each then setup connecting displays will be
removed from Artist Alley with the discretion of San Japan Artist Alley to be
banned from all future San Japan conventions. All displays at a San Japan Artist
Alley must be freestanding within its six-foot space and may not connect to any
neighbor table. Poles or clips that attach to a neighboring table will not be
allowed. Backdrops may not be jointly connected behind two tables. Artists who
are caught with jointly connected backdrops will be asked to take it down,
reduce to one 6′ table or the artist will be removed from the convention without
refund.

Reserving a Table: A notice will be posted on the San Japan website and social
networks (Facebook) upon the availability of tables. Tables are to be made
available on the evening of May 15th, 2023. A waiting list will not be enacted
once all tables have been purchased. Refunded tables will not be put up for
sale.

Canceling a Table: Indie artist booths will be not be able to cancel and get a
refund. There are no refunds for any reason whatsoever.

Hours of Operation: Artists may occupy their tables to sell their wares starting
at 10:00 AM on Friday, September 1st, 2023 until 5:00 PM on Sunday, September
3rd, 2023. Artist Alley will close by no later than 9:30 PM on Friday and
Saturday of the current convention. Artists must remove all their material from
the Artist Alley by 6:00 PM Sunday, September 3rd, 2023. Anything left behind
will be thrown out or become the property of San Japan. San Japan reserves the
right to change the hours of operation.

Artist Alley Check-In: Artists must check in with the Artist Alley Coordinator
prior to occupying their tables in the Artist Alley. Artists may check in at
6:00 pm Thursday, August 31st, 2023. Tables will be assigned to artists prior to
arrival. Artists who fail to check in by Saturday, September 2nd, 2023 after
10:00 AM, of the convention will forfeit their booth. Forfeited tables will not
be refunded and may be used as the Artist Alley Coordinator sees fit.

The Artist Alley Check-In times will be open on Thursday, August 31st, 2023 at
6:00 PM Central. Artists who arrive in San Japan prior to this time will not be
allowed to set up at their assigned table until they have been checked in.
Artists who attempt to set up before 6:00 PM will be escorted from San Japan
along with the Convention Center premises at which they will not be allowed back
until they have been properly checked in by the Artist Alley department.

Artists will be issued their convention badges upon check-in. This badge must be
visible at all times. Sharing convention badges is not allowed and if caught
will risk having your badge revoked.

Only the purchaser of the Artist table may check in to an assigned table. If an
artist wants to have a 3rd party check may do so if they have the original Tax
ID paperwork. If a 3rd party checks in they may only sell the original artist
artwork and are forbidden to sell their own unless they submit a split table
with a verified Texas sales tax ID.

Artists who check in must show a government-issued photo ID and Texas Sales Tax
ID in order to receive their badges and assignment. The only acceptable forms of
Tax ID will be the Actual ID issued by the Texas Comptrollers’ office or a
photocopy of the issued tax ID.

Artists will be able only to be able to load in and out through Exhibit Hall 3
Entrance and Exit. Artists are barred from using the Exhibit Hall Loading Dock
located on I37 Service Road. There will not be any exceptions given for any
artists for any reason to use the I37 service road loading dock. Artists
attempting to use the loading dock will be denied entrance and redirected to the
proper loading area.

Artists’ Alley Table and Display Regulations: Artists will not be permitted to
move their tables with another table to create two tables to sell items. Artists
may not have displays over 10′ high from the top of the table. Artists may not
use convention center property or structures for display or signage. Artists may
not rearrange a table for the purpose to extend their display beyond the 6′
allocated to their table. Table extensions will be strictly forbidden and will
be shutdown if caught. San Japan will allow pop-ups, back drapes, or signage
behind the Artist tables. Back drapes must be within the 6′ assigned table and
may not overlap with an additional artist table. Grid Wall to form a walk-in
mini-store or boutique is strictly forbidden. Grid Wall may only be used behind
the table. Displays may not extend beyond the allotted table space of 6 feet
even if a neighboring table is vacant or there is an opening to allow artists to
enter and exit. Artists will not be allowed to use personal table(s) to extend
beyond 6 feet of their allocated assigned space.

The area behind the table is approximately five feet. For safety purposes,
personal and business belongings must remain in the designated table area.
Belongings must not block entrances to Artist table areas. Artists with items
blocking walkways will be asked to move the items Artists’ belongings may not
cross into another artist’s space. Failure to comply will result in a written
warning of contract violation and will be required to make changes. This will be
a one-strike policy as caught once again will be a permanent ban from San Japan.

Artists may not display their work on another artist’s table. All art pieces are
limited to the artist’s respective table. The only exceptions are limited to
approved table sharing which the Artist will need to fill out a form. Any artist
who contacts San Japan after August 1st on table sharing will be denied.

Artists may not sell art by proxy for another artist who was not approved or is
unable to attend San Japan. All artist work on display or for sale must have
been created by the artist(s) who has purchased the Artist’s table or jointly
split the table. Any table split must provide a valid Texas Sales Tax ID. The
purchaser of the table may send a representative to sell on their behalf if they
are unable to appear in San Japan. The representative may check in with a copy
of the purchaser’s Sales Tax ID. The representative may only sell the artwork of
the original purchaser. The representative is forbidden to sell their own
artwork within San Japan if they do not provide their own Texas Sales Tax ID and
submit a table split request. Artists who are caught selling by proxy for
multiple artists who are not in attendance will be placed on a lifetime ban from
San Japan.

Music at tables is permitted for personal use only and may not be used with the
intent of attracting customers. If San Japan receives a noise complaint that the
music was too loud then San Japan reserves the right to turn it off which will
be permanent for the rest of the convention. Non-compliance will have further
ramifications; failure to comply with more than two warnings will result in the
removal from Artist Alley along with the forfeiture of all fees with no refund.

Artist Sales: Artists caught selling merchandise outside of Artist Alley will
have their badges confiscated and then ejected from San Japan without a refund.
Artists who are caught selling their own artwork at multiple tables will be
issued a lifetime ban.

Artists may only be allowed to sell original artwork from their creation. Fan
art may not be for sale nor can it be a drawing, sculpture, plushie, etc. from a
published anime, drawing, promotional material, digital media, manga, video
game, or other form of licensed media. Stickers, buttons, engraved items, and
any other tangible item sold with infringing company logos, trademarked symbols,
signature pose, or character recreation without evident artist deviation, and
copyright icons will not be tolerated in the Artist Alley. Due to heavy
disregard for tracing, poor modification, and lifting, pearler art, and the
splatter art style are barred within San Japan. Replica/duplicate of character
design with Pearler sprite art will be considered tracing which is not be
allowed. Artists are prohibited from selling retail and food items. This
includes retail items that have been modified by less than 50%. Items may be
inspected on-site by the Artist Alley department to ensure they are compliant
with having a reasonable amount of modifications.

To adhere to convention distributor requests, Artists may no longer use
copyright, brand names, or trademark names of anime series names on the products
which are sold or apply the copyright/trademark names to their merchandise.

Artists must check the IDs of any attendee when selling any adult artwork. All
artwork of an adult nature must be placed discretely and cannot be visible to
the public. Artists will be responsible to check the buyer is at least 18 years
old by checking for their legal government-issued ID. The failure to check for
ID will be removed from the Artist Alley. Any artists caught selling adult
artwork to attendees under the age of 18 will result an immediate expulsion with
no refunds given.

On-site industry representatives of an anime distribution company may issue a
verbal grievance on any item sold in Artist Alley at their own decision if it is
viewed as a potential copyright or trademark violation. San Japan will then
issue a written warning notice. The Artist must immediately comply, make
necessary corrections, have it taken down from display and end all sales then
have the items in question removed from the premise during the duration of San
Japan. Artists who become confrontational on this decision or do not comply risk
ejection from San Japan.

Raffles of any type that are for-profit are considered as a form of gambling by
the state of Texas (Reference) and are therefore not permitted. Only charity
raffles may be held and the Artist must provide the proper 501(c) non-profit
papers and must be approved by San Japan prior to the convention. Non-approved
raffles will not be allowed on-site.

Attempting to circumvent with additional sales of infringing items after being
given a written notice will be an immediate ejection from the convention.

Volunteers: A limited number of Volunteers will be onsite throughout the
duration of the convention, providing water and assistance. They will be wearing
a San Japan-issued volunteer badge and some may be wearing identifying shirts.

Volunteers act as liaisons of the San Japan Artist Alley and will enforce this
Artist Alley contract. Upon notification or spot of a rule violation volunteers
will issue a written violation warning on behalf of the Artist Alley contract.

Volunteers may watch over an Artist’s table for situations such as bathroom
breaks for no longer than 10 minutes. If an Artist does not arrive back at their
table within 10 minutes, the volunteer will leave the table and continue with
other volunteer-related duties. It is the responsibility of the Artist to find
someone to look after their table should they need to leave for more than the
allotted time. San Japan will not be responsible for any shrink or loss incurred
during the times the Artist has stepped away from their table.

Volunteers will not be available to aid in the Artist load in or load out for
any reason at all. Artists will be responsible to arrange their own assistance
prior to arriving in San Japan.

Exceptions Fee: Any artist who asks for an exception after missing a posted
deadline and giving multiple sufficient updates on cut-off dates who ask for an
‘exception’ will be charged a $100 fee. This rate is non-negotiable.  The fee
must be paid prior to executing an exception.

COVID-19, Masking & Vaccine: By signing up to San Japan you agreed to all posted
notices on the San Japan website pertaining COVID-19 policy. All artists,
helpers, and volunteers will be required to wear a mask while at their table.
All artists must show their vaccine status upon check-in to be approved.

Promotional Rights: The artist grants San Japan the right to list Artist’s name
in our advertising, all publications, and on our website and link to the
Artist’s website. San Japan grants the same reciprocal right to the Artist.

Prints: There is currently no limit on the number of prints that may be sold in
San Japan. A limit may be put in place if a copyright holder deems that the sale
of a print has become excessive. Prints must not be replicas or tracings from
any manga or anime series.

Notice of Contract Violation(s) and Disciplinary Measures: If an Artist is found
to be in violation of the San Japan Artist Alley contract they will be issued a
written warning instructing them to correct the violation depending on the
offense. Artists must correct the violation immediately to become compliant with
the Artist Alley contract. Depending on the violation the time allotment may be
increased. In such cases, the Artist must become compliant within the designated
time limit. Failure to correct a violation immediately, within the designated
time limit, or a repeat of a previous violation, will result in having badge(s)
confiscated and forfeiting the Artist table without a refund.

A “2 strikes and you’re out” policy will be in place for minor violations. If an
Artist is found to be in violation a second time, regardless if they corrected
the previous violations, will have their badges confiscated and their tables
will become forfeited without a refund. Depending on the severity of the
violation(s), San Japan reserves the right to ban the Artist from selling in the
San Japan Artist Alley and/or Dealer’s Room for future San Japan events. The
length and permanence of the ban will be determined at the time of the issuance.

Security: Artists are responsible for securing their own works and material when
not present at their tables. San Japan is not responsible for the loss or damage
to the material and works of Artists.

Taxation: At the convention location, in downtown San Antonio, the applicable
state sales tax rate is 8.25%. Artists are responsible for paying state sales
tax and keeping proper records of such. All artists must have the proper
paperwork already arranged with the Texas Comptroller’s Office when tables go up
for sale at San Japan. The artist must show the proper paperwork in obtaining a
Texas Sales Tax ID upon check-in at San Japan for their Artist Alley table. San
Japan will not allow any artist to set up within the convention without showing
the proper verification of a Texas Sales Tax ID in person as per state law.

When applying for an Artist Table the Texas Sales Tax ID must be a valid active
Texas ID number. All Sales Tax IDs will be verified by the Texas Comptrollers
Office website. If the Texas ID number is listed as INACTIVE or INVALID then the
Artist will have their application denied. San Japan will not contact the artist
about their invalid Sales Tax ID. Once a refund has been issued upon request on
a table the artist will not receive another opportunity to purchase another
table for the convention year.

Incorporation of Rules and Regulations: Any and all matters pertaining to Artist
Alley and not specifically covered by the terms and conditions of this contract
shall be subject to determination by San Japan in its sole discretion. San Japan
may adopt rules or regulations from time to time governing such matters and may
amend or revoke them at any time, upon reasonable notice to the Artist.

Any such rules and regulations are an integral part of this contract and are
incorporated herein by reference and shall have the full force and effect as if
such rules and regulations are fully set forth herein. Artists shall observe and
abide by additional regulations made by Artist Alley as soon as these additional
rules or regulations are communicated to the Artist. This contract states the
entire agreement between the parties with respect to the subject matter hereof.

Indemnification: The artist indemnifies and agrees to hold San Japan and any
members, officers, directors, staff, and/or employees thereof blameless for any
and all damages caused by the Artist or his/her property, agents,
representatives, employees, or consultants. The artist further agrees to hold
San Japan and any members, officers, directors, staff, and/or employees thereof
blameless in case of theft of the Artist’s property.

Contacts: Any questions or concerns can be directed to the Artist Alley
Coordinator using the contact form.



CLOSE


HOTEL FAQ

AFTER 9PM, THE MALL WILL BE CLOSED. WHAT FOOD OPTIONS WILL BE AVAILABLE? WHERE
CAN WE GET FOOD?

There is a 24 hour cafe and coffee shop within the Grand Hyatt There is Denny’s
less than 2 blocks from the hotel and a Whataburger that is 4 blocks away. Here
is a list of places in the area that are open late night and 24 hours that are
less than .5 miles from the convention.

AM I REQUIRED TO RESERVE AND/OR STAY AT THE HOTEL IN ORDER TO ATTEND SAN JAPAN?

No, you are not required to reserve or stay at the Hotel. However, it is quite
beneficial for San Japan if you decide to reserve a room as we are required to
fill a certain amount of hotel rooms in order to have access to the hotel
meeting space.

To ensure that San Japan is able to hold future conventions at the hotel &
convention center, we highly recommend in considering to reserve a room at the
hotel. You’re also much closer to the action instead of walking 3-6 blocks in
the hot Texas heat to another nearby hotel.

ARE THERE ANY ACTIVITIES AROUND THE IMMEDIATE AREA?

The hotel is right at the heart of the Riverwalk which you can take a tour.
There is a River Taxi service a short distance from the hotel located on the
Riverwalk by the mall which costs $10 each way or $12 for an unlimited pass. The
Alamo, HemisFair Park with the Tower of Americas, and Ripley’s Believe Or Not
are all located within a mile radius of the hotel.

DO PEOPLE WHO ARE NOT UNDER THE SAN JAPAN ROOM BLOCK IN GRAND HYATT HAVE TO WEAR
WRISTBANDS?

The Grand Hyatt will be forcing all patrons who are staying in the hotel during
San Japan to wear wristbands in order to access the elevators.

DOES THE HOTEL HAVE HIGH-SPEED INTERNET?

Hyatt: Wi-Fi will be free in all hotels room. Wi-Fi is not free in the
convention spaces of the Grand Hyatt. There is limited free internet in the
Grand Hyatt lobby.

Marriott: It is $14.95/night+tax in the hotel room. There is free internet in
the lobby. If you sign up for their free membership rewards program then the
internet access will be free in the hotel room

HOW MUCH IS PARKING AROUND THE AREA?

Hyatt: Self-Parking is $23++ day if you are staying at the Grand Hyatt and the
room is under your name. The discount will only apply to one car with additional
cars being the normal $45++/day rate. Valet Parking will not be discounted. The
discount will be applied when you check-in but be sure to let them know at Front
Desk.

Marriott: There is a 50% discount on parking if you self-park your car in the
Marriott Rivercenter only (normal rate $43/day). The discount will only apply to
one car with additional cars being the normal rate. There is no discount on
valet at Riverwalk or Rivercenter hotel.

Parking is $11-$20 for open area parking in the immediate area. $11-$25/day for
garage parking (24-hour parking). For more information on parking in the area,
click here. The closest lot next to the Marriott Riveralk hotel, Marina Parking,
is $11 per day which does allow overnight parking but is usually full by
Thursday night of the convention. There is parking ranging from $3 to $10 but
will require parking a minimum of 4 blocks from the Convention Center.

HOW MUCH IS THE TOTAL COST PER ROOM NIGHT WITH TAX?

San Antonio Sales & Hotel Tax is 17.92% City/State Tax + 1.25% Tourism Fee added
to the final bill. This will depend if there are 1 to 4 people staying in your
room.

I NEED TO RESERVE MORE THAN ONE ROOM, WHAT DO I DO?

Grand Hyatt: Grand Hyatt will allow you to reserve two rooms per online
reservation.


Marriott: You will need to setup a seperate reservation for each room that you
want to reserve.

WHAT ABOUT ELEVATORS AND ESCALATORS?

All activities for San Japan on the Grand Hyatt side will be on the 2nd, 3rd
floor 4th floor. Elevators in the Grand Hyatt will not be accessible to the
2nd-4th floor except for disabled attendees. There will be escalators to the
2nd-4th floor inside the Grand Hyatt hotel.

There are 4 elevators total in the Marriott Riverwalk hotel accessible to hotel
rooms. In Hyatt there are 5 elevators total for hotel rooms located on the 5th
to 19th floor. There are 3 elevators for hotel rooms located on the 20th to 24th
floor.

WHAT IS THE MINIMUM AGE TO RENT A HOTEL ROOM?

You will need to be at least 18 years old with a major credit card. Contact the
hotel if you have questions about policies and setting up your reservation.

WHAT IS THIS CHARGE TO MY CREDIT/DEBIT CARD WHEN I CHECK-IN?!

Grand Hyatt and Marriott have national policies which they put a hold on your
card for additional services and potential damages to the room. The rate is
$50/day for Hyatt, $40/day for Marriott. Even if you are paying by cash you must
put a credit/debit card on file as a hold will be put on your card account.These
policies for a required hold are set by the national corporate offices. They are
not a policy set by our host hotels.

If you are using a debit card we recommend that you have at least $150-$350
extra for the impending hold on your card so that you are not hit with
non-sufficient funds fees by your bank. After you’ve checked out the funds will
be released back to your account in 5-10 days.

WHAT SHOULD I DO TO GET THE LOWEST HOTEL RATE?

We list above the rates depending on how many are staying in your hotel room and
the hotel selected.
Note: If there is any issue with the hotel room, like a key card being needing
to be reactivated, the person/people that listed on the room will be the only
person which can make necessary changes at front desk or ask for a new room key.

WILL MY CREDIT/DEBIT CARD BE CHARGED WHEN I RESERVE A ROOM?

Grand Hyatt & Marriott: Your credit card will not be charged when you reserve
your hotel room. It does not matter if you currently do not have enough money in
your account to cover the charges of the room. It will only be charged when you
arrive at the convention hotel OR if you don’t show up for your reservation (so
be sure to cancel if necessary). You may see a pending charge on your credit
card but this is done by the hotel to ensure that it is a valid credit card.
This is standard national policy with all hotel reservations. You must cancel 72
hours prior to your arrival otherwise your credit card will be charged for at
least one room night. This applies for both hotels.



CLOSE


ARTIST ALLEY RULES AND REGULATIONS


2023 EDITION

Location: The Artist Alley will be located at the Henry B. Gonzalez Convention
Center within Exhibit Hall 1 taking place from Friday, September 1st, 2023 to
Sunday, September 3rd, 2023.

 

Tables and Rates: The Artist Alley will consist of upward of 200 6’ x 3’ tables
released to the general public. The sale of these tables will be done by a
Lottery system. Sign-up will take place on March 5th, 2023. San Japan will use
guidelines to determine who will be approved and offered an artist table after
the lottery process. San Japan reserves the right to change the number of tables
for guests and complimentary tables given at the discretion of the convention.
To guarantee a table in the Artist Alley, artists must be selected, approved,
and invoiced for a table. There is no waiting list for artists. Tables may only
be purchased by full-table increments.

 

Rates for Artist Alley will be $225 for a full 6′ table and will include ONE (1)
Artist Alley convention badge. The Artist Alley badge will have the same access
as an attendee. Individual Artists & Groups are limited to one full table.
Artists who wish to share tables should register as a group. Registration for an
Artist Alley table does include one membership in the convention or admission to
it. Any additional badge Artist Alley badge will be $70 (Up to June 1st, 2023)
to $85 (June 2nd to July 25h, 2023) per badge (available up until July 25th,
2023, with a rate of $95 only available at the convention) with a maximum
purchase of up to 3 additional Artist badges. A maximum of 3 extra Artist Alley
badges will be sold to all groups at each table.

Two chairs will be provided for each table. Additional chairs will only be
provided based on the number of Artist Alley badges purchased for the table. San
Japan will not be providing additional chairs on request beyond the number of
Artist Alley badges purchased for a table. Only a maximum of 4 chairs total will
be allocated per artist’s table

Electricity and Wi-Fi services will not be offered in San Japan to Artists
located in the Artist Alley section. San Japan nor the Convention Center will
provide tablecloths. Artists must make theiown accommodations for internet and
backup power source at their assigned table.

Artists may only share a table with one additional artist. All artists at a
table provide validated Texas Sales Tax ID paperwork in person upon check-in.
Artists found sharing a table without pre-approval will have their convention
badges confiscated and removed from Artist Alley. A written violation will be
issued to the purchaser of the Artist table.

Artists who purchase a table from San Japan must be at least 18 years old or
older to purchase a table. If the Artist is minor then the table may be
purchased by a parent or guardian. The parent or guardian must be present at all
times with the minor in Artist Alley. The parent or guardian must be the one who
checks into Artist Alley. We will no longer allow minors under 18 to check into
Artist Alley for their assigned table.

An Artist may only purchase one full increment 6′ table. Artists will not be
allowed to purchase a table within Artist Alley and a vendor booth within the
Dealer’s Room. A circumvention of attempting to purchase a second table will
result in a refund of the second table and at the discretion of the San Japan
Artist Alley Department may also forfeit the original table. Circumventing
purchasing a second table by using a DBA (“Does Business As“) will result in a
refund along with a permanent ban from all future San Japan conventions. Artists
who issue a chargeback for a refund will be issued a lifetime ban from San
Japan.

Artists or Groups who have been issued notices that were written in person or by
e-mail to not return to San Japan due to rules violation but still attempt to
purchase a table will be refunded. Circumventing the notice by using a DBA and
then appearing in San Japan will result in a forfeit of payment and will be
escorted off the premises by San Antonio Police. Any escorted artist that has
been removed from the convention by the San Antonio Police that makes another
appearance at San Japan will be arrested for trespassing.

Artists will not be permitted to move the tables with another artist to create
two artist tables to sell items. Joint tables will not be allowed even if the
cooperating artists sell their wares on their own purchased tables. The tables
must be individually separated. Artists who attempt to circumvent this by asking
for a table request to be next to each and then setting up connecting displays
will be removed from Artist Alley with the discretion of San Japan Artist Alley
be banned from all future San Japan conventions. All displays at a San Japan
Artist Alley must be freestanding within its six-foot space and may not connect
to any neighbor table. Poles or clips that attach to a neighboring table will
not be allowed. Backdrops may not be jointly connected behind two tables.
Artists who are caught with jointly connected backdrops will be asked to take it
down, reduce it to one 6′ table or the artist will be removed from the
convention without refund.

A limited number of tables may be made available for sale on September 3rd, 2023
at 10:00 AM for any tables which have not been filled or checked in. San Japan
can not guarantee the availability of additional tables. These onsite tables
will be $150 which will not include any Artist Alley badge. The Artist or
Convention badge must be purchased separately. A valid Texas Sales Tax ID will
be required to purchase these tables onsite. The purchaser on an onsite table
will still be required to adhere and sign to the terms listed in this contract.

 

Reserving a Table: A notice will be posted on the San Japan website and social
networks (Facebook) upon the availability of tables. Tables are to be made
available on the evening of March 5th, 2023. A waiting list will not be enacted
once all tables have been purchased. Refunded tables will not be put up for
sale.

 

Hours of Operation: Artists may occupy their tables to sell their wares starting
at 10:00 AM on Friday, September 1st, 2023 until 5:00 PM on Sunday, September
3rd, 2023. Artist Alley will close no later than 9:00 PM on Friday and Saturday
of the current convention. Artists must remove all their material from the
Artist Alley by 6:00 PM Sunday, September 3rd, 2023. Anything left behind will
be thrown out or become the property of San Japan. San Japan reserves the right
to change the hours of operation.

 

Artist Alley Check-In: Artists must check in with the Artist Alley Coordinator
bebeforeupying their tables in the Artist Alley. Artists may check in at 6:00 pm
Thursday, August 31st, 2023. Tables will be assigned to artists before arrival.
Artists who fail to check in by Saturday, September 2nd, 2023 after 10:00 AM, of
the convention will forfeit their tables. Forfeited tables will not be refunded
and may be used as the Artist Alley Coordinator sees fit.

The Artist Alley Check-In times will be open on Thursday, August 31st, 2023 at
6:00 PM Central. Artists who arrive in beforen before this e will not be allowed
to set up at their assigned table until they have been checked in. Artists who
attempt to set up before 6:00 PM will be escorted from San Japan along to the
Convention Center premises which they will not be allowed back until they have
been properly checked in by the Artist Alley department.

Artists will be issued their convention badges upon check-in. This badge must be
visible at all times. Sharing convention badges is not allowed and if caught
will risk having your badge revoked.

Only the purchaser of the Artist table may check in to an assigned table. If an
artist wants to have a 3rd party check may do so if they have the original Tax
ID paperwork. If a 3rd party checks in they may only sell the original artist’s
artwork and are forbidden ell their own artwork unless they submit a split table
with a verified Texas sales tax ID.

Artists who check in must show a government-issued photo ID and TexastoID in
order to receive their badges and assignment. The only acceptable forms of Tax
ID will be the Actual ID issued by the Texas Comptrollers’ office or a photocopy
of the issued tax ID.

Artists will be able only to be able to load in and out through Exhibit Hall 3
Entrance and Exit. Artists are barred from using the Exhibit Hall Loading Dock
located on I37 Service Road. There will not be any exceptions given for any
artists for any reason to use the I37 service road loading dock. Artists
attempting to use the loading dock will be denied entrance and redirected to the
proper loading area.

Cancellations: Artists have until July 25th, 2023 to cancel any table
reservations or pre-ordered badges to receive a partial refund. Table
cancellations received after July 25th, 2023 will not be refunded at any
exceptions including medical, weather, or catastrophic reasons. This includes
the inability to contact San Japan. Table cancellations after June 16th, 2023
will only be issued a 50% refund of the total purchase price. Only the Purchaser
of the Artist table may cancel the table. To cancel a table, a request with the
original table purchase confirmation must be sent in and approved by Artist
Alley using the San Japan website contact form. We must get the original
confirmation e-mail with a notice of canceling the table.

 

Artists’ Alley Table and Display Regulations: Artists will not be permitted to
move their tables with another table to create two tables to sell items. Artists
may not have displayed over 10′ high from the top of the table. Artists may not
use convention center property or structures for display or signage. Artists may
not rearrange a table for the purpose to extend their display beyond the 6′
allocated to their table. Table extensions will be strictly forbidden and will
be shut down if caught. San Japan will allow pop-ups, back drapes, or signage
behind the Artist tables. Back drapes must be within the 6′ assigned table and
may not overlap with an additional artist table. Grid Wall to form a walk-in
mini-store or boutique is strictly forbidden. Grid Wall may only be used behind
the table. Displays may not extend beyond the allotted table space of 6 feet
even if a neighboring table is vacant or there is an opening to allow artists to
enter and exit. Artists will not be allowed to use personal table(s) to extend
beyond 5 feet of their allocated assigned space.

The area behind the table is approximately five feet. For safety purposes,
personal and business belongings must remain in the designated table areas.
Belongings must not block entrances to Artist table areas. Artists with items
blocking walkways will be asked to move the items. An artist’s belongings may
not cross into another assigned space. Failure to comply will result in a
written warning of contract violation and will be required to make changes. This
will be a one-strike policy as caught once again will be a permanent ban from
San Japan.

Artists may not display their work on another artist’s table. All art pieces are
limited to the artist’s respective table. The only exceptions are limited to
approved table sharing which the Artist will need to fill out a form. Artist
table-sharing submissions must be in by August 5th, 2023. Any artist who
contacts San Japan after August 1st on table sharing will be denied.

Artists may not sell art by proxy for another artist who was not approved or is
unable to attend San Japan. All artist work on display or for sale must have
been created by the artist(s) who has purchased the Artist’s table or jointly
split the table. Even if the proxy sale is approved by the outsider artist we
will not allow it to be for sale in San Japan. Collaborations of an outside
artist attempting to sell artwork will have the seller removed from the
convention with a ban issued and the agreed collaboration will be banned from
the convention. Any artist who attempts circumvention will be issued a lifetime
ban.

Any table split must provide a valid Texas Sales Tax ID. The purchaser of the
table may send a representative to sell on their behalf if they are unable to
appear in San Japan. The representative may check in with a copy of the
purchaser’s Sales Tax ID. The representative may only sell the artwork of the
original purchaser. The representative is forbidden ell their own artwork within
San Japan if they do not provide their own Texas Sales Tax ID and submit a table
split request. Artists who are caught selling by proxy for multiple artists (2
or more non-approved artists) who are not in attendance will be placed on a
lifetime ban frompermittedif the artist was given permission to collaborate.

Music at tables is permitted for personal use only and may not be used with the
intent of attracting customers. If San Japan receives a noise complaint that the
music was too loud then San Japan reserves the right to turn it off which will
be permanent for the rest of the convention. Non-compliance will have further
ramifications; failure to comply with more than two warnings will result in the
removal from Artist Alley along with the forfeiture of all fees with no refund.

Artist Sales: Artists caught selling merchandise outside of Artist Alley will
have their convention badges confiscated and then ejected from San Japan without
a refund. Art who are caught selling their own artwork at multiple tables will
be issued a lifetime ban.

Artists may only be allowed to sell original fan/artwork or similar art services
to the public. Fan art must not be an exact replication drawing, sculpture,
plushie, etc. from a published anime, drawing, promotional material, digital
media, manga, video game, or another form of licensed media. Stickers, buttons,
engraved items, and any other tangible item sold with infringing company logos,
trademarked symbols, signature pose, or character recreation without evident
artist deviation, and copyright icons will not be tolerated in the Artist Alley.
Due to heavy disregard for tracing, poor modification, and lifting, pearler art,
copyright cut-outs, and the splatter art style is barred within San Japan.
Replica/duplicate of character design with pearler sprite art will be considered
tracing which is not allowed. Artists are prohibited from selling retail and
food items. This includes retail items that have been modified by less than 80%.
Items may be inspected on-site by the Artist Alley department to ensure they are
compliant with having a reasonable amount of modifications. Modifications can
not include removing, cutting, or reprinting a product directly from copyrighted
printed media to place it on tangible sellable items.

Artists may not use copyright, brand names, or trademark names of anime series
names on the products which are sold or apply the copyright/trademark names to
their merchandise.

Artists must check the IDs of any attendee when selling any adult artwork. All
artwork of an adult nature must be placed discretely and cannot be visible to
the public. Artists will be responsible to check the buyer is at least 18 years
old by checking for their legal government-issued ID. The failure to check for
ID will be removed from Artist Alley. Any artists caught selling adult artwork
to attendees under the age of 18 will result in immediate expulsion with no
refunds given.

On-site industry representatives of an anime distribution company may issue a
verbal grievance on any item sold in Artist Alley at their own decision if it is
viewed as a potential copyright or trademark violation. San Japan will then
issue a written warning notice. The Artist must immediately comply, make
necessary corrections, have it taken down from display, then end all sales then
have the items in question removed from the premise during the duration of San
Japan. Artists who become confrontational on this decision or do not comply risk
ejection from San Jaare.

Raffleareony type that are for-profit is considered as a form of gambling by the
state of Texas (Reference) and are therefore not permitted. Only charity raffles
may be held and the Artist must provide the proper 501(c) non-probeforers, and
must be approved by San Japan prior to the convention. Non-approved raffles will
not be allowed on-site.

Attempting to circumvent with additional sales of infringing items after being
given a written notice will be an immediate ejection from the convention.

Volunteers: A limitenteers will be onsite throughout the duration of the
convention, providing water and assistance. They will be wearing a San
Japan-issued volunteer badge and some may be wearing identifying shirts.

Volunteers act as liaisons of the San Japan Artist Alley and will enforce this
Artist Alley contract. Upon notification or spot of a rule violation volunteers
will apply enforcement on behalf of the Artist Alley contract. The severity of
the infraction may cause a removal from the convention without any appeal
allowed. There is no on-site mediation to counter disputes. All decisions by
authorized San Japan official perupheld will be final by San Japan management
and uphold.

Volunteers may watch over an Artist’s table for situations such as bathroom
breaks for no longer than 10 minutes. If an Artist does not arrive back at their
table within 10 minutes, the volunteer will leave the table and continue with
other volunteer-related duties. It is the responsibility of the Artist to find
someone to look after their table should they need to leave for more than the
allotted time. San Japan will not be responsible for any shrink or loss incurred
during the times the Artist has stepped away from their table.

Volunteers will not be available to aid in the Artist load in or load out for
reason at beforeists will be responsible to arrange their own assistance prior
to arriving in San Japan.

Exceptions Fee: Any artist who asks for an exception after missing a posted
deadline and giving multiple sufficient updates on cut-off dates who ask for an
‘exception’ will be charged a $100 fee. This rate is beforetiable in applying to
the invoice.  The fee must be paid prior to executing an exception.

Promotional Rights: The artist grants San Japan the right to list Artist’s name
in our advertising, all publications, and on our website and link to the
Artist’s website. San Japan grants the same reciprocal right to the Artist.

Prints: There is currently no limit on the number of prints that may be sold in
San Japan. A limit may be put in place if a copyright holder deems that the sale
of a print has become excessive. Prints must not be replicas or tracings from
any manga or anime series.

Notice of Cviolates) and Disciplinary Measures: If an Artist is found to be in
violation of the San Japan Artist Alley contract they will be issued a written
warning instructing them to correct the violation depending on the offense.
Artists must correct the violation immediately to become compliant with the
Artist Alley contract. Depending on the violation the time allotment may be
increased. In such cases, the Artist must become compliant within the designated
time limit. Failure to correct a violation immediately, within the designated
time limit, or a repeat of a previous violation, will result in having badge(s)
confiscated and forfeiting the Artist table without a refund.

A “2 strikes and you’re out” policy will be in place for minor violations. If an
Artist is found to be in violation a second time, regardless if they corrected
the previous violations, will have their badges confiscated and their tables
will become forfeited without a refund. Depending on the severity of the
violation(s), San Japan reserves the right to ban the Artist from selling in the
San Japan Artist Alley and/or Dealer’s Room for future San Japan events. The
length and permanence of the ban will be determined at thme of issuance.

Security: Artists are responsible for securing their own works and material when
not present at their tables. San Japan is not responsible for the loss or damage
to the material and works of Artists.

Taxation: At the convention location, in downtown San Antonio, the applicable
state sales tax rate is 8.25%. Artists are responsible for paying state sales
tax and keeping proper records of such. All artists must have the proper
paperwork already arranged with the Texas Comptroller’s Office when tables go up
for sale at San Japan. The artist must show the proper paperwork in obtaining a
Texas Sales Tax ID upon check-in at San Japan for their Artist Alley table. San
Japan will not allow any artist to set up within the convention without showing
the proper verification of a Texas Sales Tax ID in person as per state law.

When applying for an Artist Table the Texas Sales Tax ID must be a valid active
Texas ID number. All Sales Tax IDs will be verified by the Texas Comptrollers
Office website. If the Texas ID number is listed as INACTIVE or INVALID then the
Artist will have their application denied. San Japan will not contact the artist
about their invalid Sales Tax ID. Once a refund has been issued upon request on
a table the artist will not receive another opportunity to purchase another
table for the convention year.

Incorporation of Rules and Regulations: Any and all matters pertaining to Artist
Alley and not specifically covered by the terms and conditions of this contract
shall be subject to determination by San Japan in its sole discretion. San Japan
may adopt rules or regulations from time to time governing such matters and may
amend or revoke them at any time, upon reasonable notice to the Artist.

Any such rules and regulations are an integral part of this contract and are
incorporated herein by reference and shall have the full force and effect as if
such rules and regulations are fully set forth herein. Artists shall observe and
abide by additional regulations made by Artist Alley as soon as these additional
rules or regulations are communicateFd to the Artist. This contract states the
entire agreement between the parties with respect to the subject matter hereof.

Indemnification: The artist indemnifies and agrees to hold San Japan and any
members, officers, directors, staff, and/or employees thereof blameless for any
and all damages caused by the Artist or his/her property, agents,
representatives, employees, or consultants. The artist further agrees to hold
San Japan and any members, officers, directors, staff, and/or employees thereof
blameless in case of theft of the Artist’s property.

Contacts: Any questions or concerns can be directed to the Artist Alley
Coordinator using the contact form or sent to info@san-japan.org.



CLOSE

DOES IT COST ANYTHING TO RUN A PANEL? IS THERE A MINIMUM AGE TO RUN A PANEL?

It does not cost anything to run a panel at San Japan. There is no minimum age
to run a panel.

IS MY PANEL APPROVED?

We will post a list of all approved panels up to three weeks after panel
submissions close. Approved Panelists will also receive an email confirmation OR
linked to a list of approved panels. Approved panels do not guarantee placement
on the final schedule. We are limited by the number of panel rooms and the
schedule. Please do not e-mail us after you’ve sent in your panel submission to
ask if you’ve been approved as this will have a major effect if you are approved
at all.

WHEN IS THE CUT-OFF?

All panel submissions must be made by June 5th, 2019 at 8:59 PM Central Time.

MY PANEL WAS APPROVED BUT I’M NOT ON THE BETA SCHEDULE, WHAT HAPPENED?

Due to time and space restrictions, we sometimes approve panels that do not end
up on the schedule. However, due to cancellations and other occurrences, we may
contact an approved panelist, later on, to add them to the schedule. We
encourage approved panelists to stay available until the final schedule is
released.

HOW MANY PANEL/EVENT HOURS DO I NEED TO PUT ON TO GET A COMP PANELIST BADGE?

For San Japan, the required amount of hours approved/scheduled to receive a
complimentary badge is TWO. We will be giving out discount codes for panelists
who have 1 or 1.5 hours of panel hours on the final schedule. Panelists who have
less than one hour approved and scheduled will not receive any discount. These
codes will be issued by August 25th, 2019 which is 7 Days before the convention
begins

WHERE DO I PICK UP MY COMP OR DISCOUNTED PANELIST BADGE? DO I GO TO
REGISTRATION?

Panelists who receive a comp or discounted badge will pick up their badge at
registration like a standard attendee. Once you have your badge, or if you don’t
have a badge and are only attending San Japan to run your panel, please head to
Panelist Check In to pick up your Panelist Ribbon.

HOW DO I CHECK-IN FOR MY PANEL?

Panelist Check-In is marked on the convention map (TENTATIVE LOCATION: Hall 4B
Entrance, HBG Convention Center). Once you arrive at check in, please give your
name and the name of the panel you are running. The staff here will go over what
you requested for your panel on your submission, and they can help with any
last-minute needs.

Please arrive no later than 45 minutes before your scheduled start time so that
we have ample time to get you checked in, take care of any needs, and get you to
your panel. Check-In will be open Thursday before the con. Please keep in mind
that we keep track of every panelist that checks in (or doesn’t), and we will
take this into consideration when selecting approved panelists next year.

WHAT DO I NEED TO DO TO ENSURE I GET THE RIGHT SETUP?

Be as thorough as possible when filling out the tech section of your event
submission. Forgetting to mention a projector or a certain kind of adapter will
likely cause your panel to start late as our techs go off your original
submission form when setting up.

Please do not presume that we will have adapters on-hand if you will be using a
phone, tablet or a proprietary device. We will have the basics for HDMI or VGA
input along with 3.5″/headphone audio input on-hand but it is highly recommended
to bring your own adapters.

If you arrive at your panel then remember at that point you need an item, flag
down any staff member and they will call in to have a part delivered. This
request will be handled LAST if we have other technical needs that are being
taken care of.

WHERE IS A LAYOUT OF THE CONVENTION SO I KNOW WHERE MY PANEL IS LOCATED?

The layout will be posted in the Times & Layouts page prior to the convention.
During the convention, there will be a map in every program and posted in
certain areas of the con. If you get lost you can go to one of the Info Desk
locations for directions. The staff at the Panelist Check-In area can also
direct you to your panel room.

WHAT IS THE CAPACITY OF MY PANEL ROOM?

This is to be determined. We will have a field in which you should list your
expected capacity so that you’re scheduled in the right size room. Please try to
be as accurate as possible, though we understand this can be difficult to
calculate for new panels.

SOMETHING CAME UP. WHO DO I CONTACT TO LET SAN JAPAN KNOW I NEED TO CANCEL ON MY
PANEL?

E-mail programming(at)san-japan.org to let Panels/Programming Team know, or find
a staff member with a radio to get in contact with the Panels/Programming Team.
The earlier you can let us know the better. Being a no-call/no-show at San Japan
will greatly affect on being approved for any future panels. We do keep track of
canceled panels.

WHAT ARE SOME TIPS TO GET MY PANEL/EVENT APPROVED?

 * Be original. Character Panels will no longer be accepted. This even includes
   Character Q&A variants so take that into major consideration. Asking for an
   exception will not be considered. We heavily recommend creating a Fandom
   Meeting to allow you to hold Character Q&As. We are not the only convention
   in Texas to take this stance on Character Q&As.
 * Write a thorough description. 1-2 sentence descriptions with a generic panel
   title will likely get skipped. We need to know exactly what you have planned
   and how you are going to do it.
 * Make a good pitch. Tell us what will happen at your panel/event, and why
   attendees will want to come to it. Unique ideas will be given higher
   consideration. Remember that your description will end up in the program if
   you are approved. You want the attendees to be as excited about attending
   your panel as you are about organizing it.
 * Grammar and spelling are very important if you are going to be addressing a
   crowd during a panel. It also helps to make a good first impression on those
   evaluating panel submissions.

We will shut down panels if the person lies on their application on the material
shown at which they will be banned from all future programming forever.

I ONLY GOT APPROVED FOR 1 - 1.5 HOURS, IS THERE ANY KIND OF DISCOUNT OR
INCENTIVE FOR PANELISTS?

 * We will be issuing discount codes for 1 hours and 2 hours of APPROVED
   programming. These codes will be issued AFTER Pre-Registration has closed.
   They can be used for 1-day or 3-day regular attendee passes. Up to TWO (2)
   codes will be issued. We are no longer issuing discounts beyond two people.
   If your approved panel(s) has more than two people then the additional
   panelists will need to purchase a badge at full price.
   * For 1 hours of approved panels, a 50% discount code will be issued.
   * For 1.5 hours of approved panels, a 75% discount code will be issued.

I WANT DO A FAN MEETING (MEETUP), WHAT DO I DO?

 * Go to our Fandom Meeting (Meetup) form to fill it out. Fan Meetings do not
   count as panelist hours nor will a discount code be issued.

I WANT TO RUN A CONSOLE TOURNAMENT, HOW DO I SUBMIT IT?

 * E-mail gaming(at)san-japan.org in your interest to run a game tournament.
   Gaming tournaments do not count as panelist hours.

WHAT IS THE MAXIMUM PANEL LENGTH?

We will only allow most fan panels/events to be up to 90 minutes long. If your
panel/events require more than 90 minutes, then you will need to send multiple
panel submissions. If your event includes a preliminary round then a finalist
round, or if you would like to hold more than one session, you will need to
submit multiple panels.

MY PANEL IS MORE THAN 90 MINUTES, WHAT DO I DO?

Please send multiple panel submissions split into 1 or 1.5 hours long. If you
want to run an event that is longer than 90 minutes, you must contact
us privately along with sending us your proposal, which we will discuss
privately. We don’t want to discourage great ideas from hitting our inbox. We
have had some great ideas come through like a Persona event block so don’t
hesitate to contact us

WHY IS THE MAXIMUM PANEL LENGTH 90 MINUTES?

We want to give as many panelists as possible a chance to talk or put on an
event at San Japan. We’ve run into issues over the years with people trying to
put on 2-4 hour events with the sole intent of getting a free badge. Only
selected long-time panelists who’ve shown multiple years of putting on quality
panels will be granted extended run-times.

WHEN WILL THE DISCOUNT CODES BE DISTRIBUTED? WILL IT BE BEFORE PRE-REG ENDS?

The codes will be distributed on or around August 25th, 2019 at around when the
San Japan Guidebook has been posted to the public.

We do not send out codes at the following times:

 * After you panel is submitted.
 * When we inform you that your panel is initially approved.
 * When PRE-REGISTRATION is open.
 * AFTER Pre-Registration closes.
 * When the BETA schedule is released.
 * Immediately after the FINAL schedule is released.

We can not stress this with a ton of emphasis due panelists constantly e-mailing
Programming: Panelist Codes are sent out on or around August 25th, 2019. We will
send out a mass e-mail to all approved panelists with their panelist code.

I PRE-REGISTERED FOR SAN JAPAN BUT THEN GOT APPROVED FOR 2-4 HOURS, DO I GET A
REFUND FOR MY BADGE? OR REIMBURSED?

We will not be issuing refunds to approved panelists who have already
pre-registered for a convention badge. There will not be any exceptions.

I AM A PANELIST BUT I DON’T HAVE A BADGE, HOW DO I GET INTO THE PANEL ROOM?

Stop by Panel Check In at least 45 minutes before your panel set up time is
scheduled to start. We will ensure you’re able to get into your assigned panel
room first.

Tenative Placement for Check-In is by the Hall 4B Entrance in the Convention
Center right by Hall 4B Entrance.

I USED THE DISCOUNT CODE BUT NOW I CAN'T MAKE IT TO SAN JAPAN. DO I GET A
REFUND?

There will be not be any refunds for badges purchased using the discount code,
nor will we allow you to transfer it to anyone.

SOMEONE ELSE IS HELPING ME SET UP FOR THE PANEL, HOW DO I ENSURE THEY’RE LET IN
ALONG WITH ME?

When checking in, note that you or your friend is helping out so a PANELIST
ribbon is issued to both of you. This will let the staff member at the door know
to let you in before the others.

DO YOU COMPENSATE A GROUP BEYOND A COMP BADGE TO ANYONE?

All groups who are not announced guests will only be offered a complimentary
badge if they are approved and scheduled for at least 2 hours of programming.
Groups who solicit their services requesting a room/booth/travel/payment to put
on certain programming will be declined.

I HAVE MY OWN EQUIPMENT THAT I BROUGHT WITH ME FOR MY PANEL. WHERE CAN I STORE
IT?

We do not allocate any space for storing personal items used for panels. Please
make sure that you plan ahead and either have a hotel room or another storage
option on-site. We are not liable for any lost, stolen, or damaged items that
are left at San Japan.

I SUBMITTED MY PANEL AND DIDN'T HEAR ANYTHING. WAS I REJECTED?

We do not send rejection emails to panelists. We do list approved panels on the
website and approved panelists will be sent an e-mail about it along with
general announcements.

WHAT CHANGES WILL BE ENACTED FOR PROGRAMMING?

Here is a list of changes we will try to enact:

 * Programming for Saturday will be limited to one panel total per standard
   panelist. This is being enacted as just about every submission we get in
   wants their panel on that day. When we release the schedule we get flooded by
   messages saying it is schedule conflict causing us to nearly rewrite the
   entire Beta schedule. This will also allow us to put in a lot more variety on
   Saturday for panelists.
 * Friday will be limited to two panels total per standard panelist.
 * There will be a much higher chance of approval if the panelist says they’re
   willing to hold the panel on Sunday. There will not be any limit on the
   number of panels they can hold on Sunday. We are putting a much greater
   emphasis on Sunday programming.
 * We are no longer holding 17+ panels. All panels rated 18+ will require all
   attendees to show a government-issued picture ID in order to enter.
 * We will not allow game demos as a panel. Game demos from a company must take
   place in the appropriate gaming section.
 * We will try to send at least one mass email sent out to approved panelists
   along with posting a list of approved panels. It will be on the panelist to
   ensure they check their Spam mailbox.
 * We have lowered the number of required hours down to TWO hours. In doing this
   we’re only approving up to TWO badges per person.

THERE'S A LOT OF DISCUSSION ABOUT CHARACTER Q&A'S. WHAT IS SAN JAPAN TAKE ON IT?

We decided that after years of seeing submissions that we’re putting a ban on
Character Q&As and variants. The reason for these decisions is based on the
quality of these panels in the past and the feedback received from attendees
which have not been favorable.

I MISSED THE DEADLINE TO SUBMIT MY PANEL. CAN I SUBMIT IT BY E-MAIL OR THROUGH
THIS CONTACT FORM? WHAT ABOUT LAST MINUTE FILL IN?

Your panel submission will  not  be considered if you miss the deadline. We  do 
not consider submissions submitted through our contact form or by e-mail. Please
have your submission in by June 5th, 2019

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ACCEPTABLE ATTIRE FOR WOMEN


 * Dresses must be mid-knee length to floor length.
 * Dresses should not be too revealing (low cut, slits that are too high,
   mid-drift, etc.).
 * High-low dresses will be allowed as long as the highest part of the dress is
   at least knee length.
 * Pant suits are allowed.
 * Lolita style fashion, traditional eastern dress, and steampunk attire is
   allowed so long as it adheres to the above mentioned rules.
 * Attire should not be overly see-through. All garments with translucent
   elements should have at least the minimum coverage required by San Japan
   cosplay rules.
 * Appropriately formal footwear should be worn. Sandals are not allowed.
   Open-toed shoes should be worn with caution.



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VOLUNTEER FAQS

HOW DO I VOLUNTEER?

You fill out a volunteer form. When it is open there will be a link at the top
of the page. Cut-off date is July 20th, 2019. We will NOT be accepting any
general volunteers after that. No exceptions will be made (so don’t be late). We
will accept walk-up volunteers, however, those volunteers get no perks and you
must work your allotted hours before gaining access to the convention.

WHAT ARE THE BENEFITS OF BEING A GENERAL VOLUNTEER?

You receive the following benefits as a general volunteer:

 * A volunteer badge that gives you access to all places like a regular
   attendee.
 * Access to our convention suite for snacks and drinks (no longer
   prepping/serving hot meals due to health code concerns).
 * Crash space allocated for non-local volunteers.

We will no longer force general volunteers to pay an application fee we are
removing the prior benefits of a vendor room voucher along with the $5 food gift
card.

WHERE DO I GO TO CHECK-IN AS A VOLUNTEER? WHO DO I SPEAK WITH?

When you arrive at San Japan, head over to Room 207B in the HENRY B. GONZALEZ
Convention Center. When you arrive at this room the HR Department will be able
to help you out. When checked in they will help to direct you to your department
head.

IS FILLING OUT THE FORM ON THE VOLUNTEER APPLICATION THE ONLY WAY I CAN REGISTER
TO VOLUNTEER FOR SAN JAPAN?

For General Volunteer Registration, this is the only way to volunteer. Read
below if you have already made arrangements with a staff head to help out San
Japan. RANGERS (Staff) Volunteers do get a few extra perks.

I'M NOT SURE ABOUT PRE-REGISTERING, HOW WILL I KNOW I WAS ACCEPTED AS A
VOLUNTEER?

We will inform you immediately if you are rejected. If you hear nothing then
99.99% chance you have been accepted as a volunteer. We absolutely need as many
people as possible to help us out. However, if you do not send in payment to
volunteer then you will not be accepted. Don’t procrastinate!

DOES WORKING ON THURSDAY, PRIOR TO THE BEGINNING OF THE CONVENTION, GO TOWARD MY
REQUIRED 12 HOURS?

It does not count if you are only working towards 12 hours. It will count if you
have crash space as you will be required to fulfill 21-27 hours. If you are a
crash space volunteer you will be required to work at least 6 hours on Thursday.
We do track Volunteers hours.

IS THERE A MINIMUM AGE YOU MUST BE IN ORDER TO VOLUNTEER FOR SAN JAPAN?

YES, all volunteers need to be seventeen (17) or older at the time of the
convention. HOWEVER, in order to receive crash space you must be at least 18
years old. We are not taking anyone under the age of 17 anymore for legal
liability. We are not allowing parents to give us the authorization to let their
child who is under 18 to have crash space for San Japan.
If you are 16 now but you will be the 17 at the beginning of San Japan then you
may apply to be a volunteer.The only exception will be if you’ve been personally
recruited by one of our staff heads which in that case that staff member will be
your responsibility and not under the responsibility of the volunteer
department.We will be requiring general volunteers to show proof of being 17 at
the start of San Japan due to prior volunteer applicants who have not been
honest about their age.

WHAT ABOUT VOLUNTEER CRASH SPACE?

General volunteer crash space at one of our host will only be given to people
who do not live in the San Antonio Area (must be at minimum 30 miles from the
Convention). We do not allocate crash space at the hotel for locals for general
volunteers with no exceptions given.

General Volunteer rooms will have to share a room with up to 5 other people in
there. We do not give anyone their own separate room for any reason and asking
for an exception will be denied.. All rooms are separated by gender. You must be
at least 18 years old to be given crash space for legal liability reasons.

All rooms will be assigned a Room Leader who will be checking in with the
Volunteer Department for the duration of the convention. Information to
volunteers who qualify for crash space will be sent out in LATE August 2018.

CAN I VOLUNTEER & COSPLAY AT THE SAME TIME?

Cosplaying while volunteering for San Japan is allowed as long as the costume
does not interfere with your duties in helping San Japan and approved by the
department head. If it is noticed that your cosplay is interfering with your
duties then you may be asked to change out until your shift has been
completed. However, this does not apply to the Safety department as you will be
required to wear a safety shirt. If you are assigned to Assets, Events or Safety
department as you will be asked to wear normal clothes.

IF I SIGN UP TO VOLUNTEER, DO I HAVE TO ALSO PRE-REGISTER?

No, you do not have to pay to pre-register if you sign up to volunteer and
you’re accepted as a volunteer.

WHAT POSITIONS ARE AVAILABLE TO VOLUNTEER AT SAN JAPAN?

Here is a list of the positions that will be available:

 * Artist Alley Helper
 * Convention Suite (Catering/Snack Suite) Helper
 * Craft Room Helper
 * Asset Control Helper (ConOps)
 * Human Relations Helper (HR)
 * Dealer Room Helper
 * Programming Helper
 * Info Desk / Merchandise Helper
 * Lines & Signs Helper
 * Load-In/Load-Out Helper
 * Main Stage Helper
 * Merch Helper
 * Registration Helper (NON-Cash Handling Position)
 * Event Safety Volunteer
 * TechOp Volunteer / Setup
 * Video Gaming Departments
 * Video Rooms Helper

Maid Cafe and Guest Relation positions are personally recruited by the
department head. They do not accept outside general volunteer applications.
Details about each position are listed in the volunteer application.

IS IT POSSIBLE TO VOLUNTEER FOR THE MAID CAFE?

The Maid Cafe is the most popular department that people want to join. There are
no open positions for the Maid Cafe for General Volunteers. The maid cafe
applications are opened at intervals times and selected from applicants.

You can add them on Facebook at https://www.facebook.com/SweetnessMaidCafewhere
they’ll announce about the applications. We receive frequent inquiries on how to
be a maid which you will be required to be vetted in as a helper by that group
before being offered a maid or butler position.

I'D RATHER BE ON SAN JAPAN STAFF, ARE THERE ANY AVAILABLE POSITIONS THERE?

We can always use some extra staff members. If you have advanced technical
skills in Audio/Visual, willing to help out in Events setup, have a customer
service smile even under stressful situations, want to help keep our volunteers
happy, you have exceptional organizational skills, or have a skill that would be
highly beneficial to San Japan then we’d like to hear from you. Just check out
our Open Staff Positions. You can use the form on the page to submit an inquiry
to join the staff. We highly recommend coming in as a Ranger first prior to
applying as we need to see you in action first.

I SIGNED UP AND I HAVEN'T HEARD ANYTHING FOR A WHILE, WHAT'S GOING ON?

Unless you heard back from the volunteer coordinator saying there’s something
wrong with your volunteer application, you don’t have anything to worry about.
We contact all of our volunteers by August 5th, 2018 with confirmation of
status. Then you will be contacted a second time with their position assignments
and other information. If you have any concerns then
e-mail volunteer@san-japan.org. Volunteer Confirmations will be sent out no
later than August 5th, 2018.

DOES SAN JAPAN COVER ANY TRANSPORTATION COSTS, EXPENSES OR PARKING?

No. You will be responsible for your own transportation to San Japan and you
will have to cover your own parking charges.

I HAVE COMPLETED MY HOURS BY SATURDAY EVENING, IS MY VOLUNTEER BADGE STILL
VALID?

Your volunteer badge is valid for all three days of the convention.

THE VOLUNTEER DEADLINE ALREADY PASSED, ARE YOU TAKING ANY ADDITIONAL VOLUNTEERS?

No. After July 20th, 2018 we are not taking any additional volunteers. If you
e-mail asking us to make an exception, the answer will be no.

WHAT IS THE DIFFERENCE BETWEEN A RANGER AND A GENERAL VOLUNTEER

A RANGER (Staff) volunteer is a volunteer who was recruited or asked to help out
a department. They are generally arranged by the department head/coordinator.
They have additional benefits including guaranteed hotel space arrangements,
receive a free t-shirt, free meals throughout the weekend and access to a
special invite-only after-con event held on Sunday evening. They are expected to
work much longer hours than General Volunteers.

GENERAL volunteerssign-up through the San Japan website and are generally either
new or have volunteered for less than 3 years. RANGERS are given a private link
to sign-up and have generally been volunteering for over 3 years with San Japan.

If you would like to work directly with the convention or a department as a
RANGER for future conventions then we suggest staying in touch with a department
head or director. We are always looking for a few good people to help make San
Japan a great convention. If you need to get in touch with a department head we
will get you in touch with our HR department.

WHEN LOOKING OVER THE APPLICATION WHAT ARE SOME THINGS YOU'LL BE LOOKING AT?

When we review the application we will be looking to see if you’ve applied at
prior conventions, what departments you’ve helped, your qualifications if you’ve
applied for a department that needs technical skills, and if you have Customer
Service skills.

We are putting a larger focus on volunteers who have Customer Service experience
and can handle the stress of being a volunteer. We want to ensure that our
volunteers on the floor are friendly to our attendees. If this sounds a bit
intimidating, don’t be discouraged as we will have all kinds of positions to
choose from as we need plenty of volunteers to help in the background.

WHY THE SUDDEN CHANGE IN POLICY TO START ALLOWING 17 AND UP VOLUNTEERS? YOU USE
TO ONLY ACCEPT 18 AND UP.

The change is due to our rapid growth. We need as many willing and able
volunteers to help out in many aspects of San Japan. It was decided to loosen
some of our rules to see if we can find more willing volunteers to continue to
help make San Japan a great convention. We are still enacting the rule that you
must be at least 18 years old at the beginning of San Japan to receive hotel
crash space.

I WANT TO HELP ON THURSDAY OF THE CONVENTION DURING SETUP. WHAT SHOULD I DO?

Be sure to arrive at San Japan by around 11 AM Thursday to help with setup. The
assigned Volunteer Coordinator will get you checked-in. (TENTATIVE LOCATION:
Room 207B, HBG Convention Center)

We will have a limited amount of crash space set aside for those who arrive on
Thursday but you will be required to work at minimum of 6 hours on Thursday
along with 27 hours over the duration of San Japan Thursday – Sunday with at
least 8 hours a day on Friday and Saturday.

All General Volunteers MUST inform us 2 weeks ahead of time that they plan to
arrive on Thursday of the convention. Do not presume that crash space will be
available on Thursday.

I KEEP SEEING THE PHRASE 'CRASH SPACE'. WHAT DOES THAT MEAN?

Crash space is a common phrase amongst convention attendees for ‘space in a
shared hotel room amongst other patrons’. All general volunteer rooms are gender
separated. General Volunteer Crash Space may have to share a room with up to 5
other people.

I'M STILL A BIT CONFUSED ON YOUR VOLUNTEER PROCESSES. DO I HAVE TO PRE-REGISTER
OR PURCHASE A BADGE IN ORDER TO VOLUNTEER AT SAN JAPAN?

No, you do not any shape or form need to purchase a convention badge in order to
volunteer at San Japan if you are accepted as a general volunteer.

I VOLUNTEERED FOR PREVIOUS SAN JAPAN CONVENTIONS, DO I STILL HAVE TO REGISTER AS
A GENERAL VOLUNTEER?

No. If you have been directly recruited to work under a department then you will
be directed to the staff volunteer page for sign-up to be renamed as RANGERS.
There are additional perks to being part of the RANGERS staff are listed further
down the FAQ. However, if you wish to remain a general volunteer you may for up
to 3 years. We are pushing for multi-year General Volunteers to become a RANGER
with San Japan.

We will have a separate private form to sign-up as a RANGER. The RANGER form is
not on the San Japan website.

WHEN WILL I KNOW IF I'M ACCEPTED AS A VOLUNTEER AND WHEN WILL I KNOW IF I HAVE
CRASH SPACE.

We will be sending out all volunteer acceptance e-mails by August 5th, 2019 and
e-mails about Crash Space will be sent in some time in LATE August 2019. We ask
for your patience until then.

HOW WILL THE VOLUNTEER/HR STAFF KEEP TRACK OF MY HOURS TO ENSURE THAT I'VE
WORKED ENOUGH HOURS FOR BENEFITS?

You will be sent your department assignment and shifts by the HR Department. We
will be tracking them by check-in and check-out. The department head will be
given notice on this.

All general volunteers are expected to complete their assigned shifts. If we are
notified by the department head that you did not show up to your volunteer
shifts without informing your department head or HR on why you were a no-show
then we will be revoking your convention badge along with being removed from
crash space.

ARE THERE ANY RESTRICTIONS FOR RANGERS OR GENERAL VOLUNTEER STAFF

We will be adding these restrictions due to issues we’ve had in the past:

 * All volunteers and staff may not bring their pets or children to the
   convention to stay within allocated crash space. We do not offer a babysitter
   service.
 * Volunteers may not have their child work beside them if they are less than 13
   years old.
 * Illegal activities will not be tolerated at all. We will press charges for
   theft, drug activity, or hotel/venue damages.



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ACCEPTABLE MASK FOR MEN & WOMEN MASQUERADE BALL




MEN


WOMEN

 * Masks must be worn at all times.
 * You must have a mask to enter the ball.
 * Masks may be painted on but should be of quality and style appropriate to a
   formal occasion. Slapdash or messy masks may be turned away at the door.
 * Masks on a stick will be acceptable for those with glasses.
 * Unacceptable masks include: Monster or Halloween style masks, Military masks
   (gas masks or tactical gear, etc.), Luchador or other wrestling style masks,
   comic or anime character masks, or helmets.



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ACCEPTABLE ATTIRE FOR MEN


 * Tuxedos and suits are highly encouraged.
 * Vests, sports coats are also acceptable.
 * Dress shirts and ties are required.
 * Ethnic dress and steampunk attire will be allowed so long as they adhere to
   the above mentioned rules.
 * Polo shirts, khakis, and t-shirts will not be permitted.
 * Jeans of any color or type will NOT be allowed into the room.
 * Appropriately formal footwear should be worn. Please greatly refrain from
   tennis shoes or sneakers. Don’t be THAT guy as we put a ban on them if too
   many show up in sneakers.



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GENERAL FAQ

WHAT IS SAN JAPAN? WHO ARE YOU? WHY SHOULD I ATTEND? WHAT SHOULD I EXPECT?

The above video created by TWC News in 2015 does an excellent job to answer
those burning questions. We couldn’t even write out a better description. We had
over 17,000 attendees for our 2017 convention.

WHEN & WHERE IS SAN JAPAN HAPPENING THIS YEAR? IS SAN JAPAN EVER MOVING TO A
DIFFERENT LOCATION?

San Japan is happening on August 31st – September 2nd, 2018 in downtown San
Antonio, Texas at the Henry B. Gonzalez Convention Center, San Antonio Grand
Hyatt Hotel and also the Marriott Riverwalk Hotel. We take place at the center
of the famous River Walk. It is located right by the Rivercenter Mall.

Address:

900 E. Market St.
San Antonio, Texas 78205

This is our permanent convention location. We are not planning to move to a
different venue within San Antonio.

If you are looking for the dates for the next San Japan we will always take
place on Labor Day Weekend forever.

WHAT TIME DOES THINGS START AT SAN JAPAN?

The convention officially starts at 9 am on Friday, August 31st, 2018, Labor Day
Weekend. For specific times, click here for the exact times for registration and
Dealer room hours. We will be posting schedules on the San Japan website
starting in mid-August on when panels & events would be happening.

DO I NEED TO DRESS UP IN A COSTUME IN ORDER TO ATTEND SAN JAPAN?

It is not required at all. You will see a lot of people who will be dressed up
but all we ask is to bring yourself and try to have fun at San Japan.

IS THERE A MINIMUM AGE IN ORDER TO ATTEND SAN JAPAN?

San Japan is an all-ages convention. However, if you are under the age of 13,
you will need to have a parent or legal guardian who is 18 or above with you at
all times.

DO I NEED TO BRING AN ID? WHEN IS AN ID REQUIRED? WHAT KIND OF ID WILL BE
ACCEPTABLE?

Your ID is only necessary if you plan to pick up your pre-registration badge by
showing your ID OR if you plan to attend any 18+ events. It mustbe a
government-issued ID for all 18+ events. You do not have to show your ID in
order to purchase a badge at the convention. The electronic dance is an all-ages
event and does not require ID to enter. All events will require a convention
badge which will be checked at all events.

 

We will only accept Government Issued ID with a picture ID such as a driver’s
license, Texas State ID or USA Issued Passport. We will notaccept school IDs,
birth certificates, or social security card. If you plan to attend any 18+
events, it is imperative that you have an ID. We will not make any exceptions if
you do not have a government-issued picture ID and attempt to enter an 18+ as we
check everyone’s ID upon allowing entry. An expired ID is okay as long as the
birth date and the photo is recent.

We will not allow an underage person, even with parent or guardian permission,
into an 18+ panel. No government issued picture ID = No admission to an 18+
panel, even if you look 60.

IF I BUY A CONVENTION BADGE, DOES IT COST EXTRA TO ENTER THE COSPLAY SHOW, GO TO
A CERTAIN EVENT OR GO TO THE CONCERT?

No, it does not. Your convention badge is your ticket. We will NOT be charging
extra for you to see any of the music acts that we’re bringing in or charge
extra to watch the cosplay show. We do not charge extra to attend a panel.

We want everyone to enjoy all the fun they can with just their badge. The only
time a panel or event will cost extra will be if we absolutely need to charge
extra. This applies to panels which include additional materials like workshops
or the Maid Cafe. We will inform attendees about this ahead of time.

WHICH EVENT WILL REQUIRE A TICKET BEYOND MY CONVENTION BADGE?

Only the Cosplay Show and the Formal Masquerade Dance will require a ticket in
addition to your badge. We list on our Event Tickets page on how to acquire
them. Music events designated in the Grand Hyatt do not require a separate
ticket.

We will always list on the schedule if an event requires a separate ticket.

CAN I BRING MY OWN FOOD TO SAN JAPAN?

You are perfectly allowed to bring your own food to San Japan. You can store it
in a bag or in your hotel. The only restriction is that you can’t sell food on
the convention floor in the hotel or convention center.

IF I COSPLAY AT SAN JAPAN, AM I REQUIRED TO ENTER THE COSPLAY SHOW?

No, we do not require cosplayers to enter the Cosplay Show or cosplay events.
You may show up in a costume if you’d like and no further action is required
besides having fun.

WHAT IS THE SAN JAPAN ROOM PARTY POLICY?

It is the policy of San Japan that what goes on in the privacy of a hotel room
is not of the convention’s concern. However, we do ask that room parties be kept
to a reasonable size (remember the fire marshal restrictions) and that the noise
is kept at a reasonable volume. Hotel security will break up parties that
receive complaints. However, if San Japan safety personnel have reason to
believe that illegal activities or activities that could threaten the welfare of
the convention are taking place at a room party, they have a duty and a
responsibility to act to ensure the safety of all involved.

All patrons staying in the San Antonio Grand Hyatt will be required to wear a
wristband in order to access their hotel room. Please put this into
consideration. This policy will always be enacted for all years that San Japan
uses them as their main host hotel.

DOES SAN JAPAN REQUIRE A BAG CHECK TO ATTEND? IS MY BACKPACK ALLOWED? DO YOU
OFFER LOCKERS?

San Japan does not perform bag check inside the convention center. All bags,
including backpacks, are allowed at the convention. We do nothave a clear bag
policy at our venues, unlike the Alamodome or AT&T Center.

The only time bags are not allowed is after 11 PM in our Main Stage Ballroom on
Friday and Saturday of the convention weekend. The Hyatt hotel will not bag
check for free so be prepared for this. We do not offer lockers nor will we
watch your bags.

WHAT IS THE CONVENTION THEME?

The San Japan theme changes to year-to-year. The 2019 Theme is Sports which is
everything that involves sports anime. You are not required to adhere your
cosplay to this theme.


PROGRAMMING FAQ

I HAVE AN AWESOME IDEA FOR PROGRAMMING THAT I'D LIKE TO HELP WITH. WHO CAN I
TALK TO?

We will be taking Event Submissions starting in late January 2018. We are now
taking event/panel submissions which ends on June 5th, 2018.

WHAT KIND OF PROGRAMMING WILL BE AVAILABLE AT SAN JAPAN?

As an Anime convention, we will be bringing you multiple viewing rooms, gaming,
interactive events, game shows, industry panels, guest panels, karaoke and more.

HOW CAN I BE A PANELIST? HOW MANY HOURS DO I HAVE TO DO TO RECEIVE A FREE BADGE?

We will be posting on our Panelist FAQ that answers these questions in detail
along with many more.

 

To receive a free 3-day panelist badge, you must hold at least 2 hours
of approved panels/events. If you have a companion(s) helping out, that
companion must also be with you in your panels for all 2 hours of
panels/events. We will give out discount codes for panelists with 1-1.5 hour in
approved programming.

CAN I USE SPACE IN THE CONVENTION AREA FOR A PRIVATE FUNCTION?

Sorry, but liability prohibit us from offering this. We will have a form at a
later time for Fandom Meetings.

WILL THERE BE A 'DANCE' AT SAN JAPAN?

We will have multiple ‘dances’ takes place within San Japan. On both Friday &
Saturday night starting at around midnight will be a ‘dance’ with Electronic
Dance Music and multiple DJs (we can’t answer the question on what type of music
that will be played there, that is up to the DJ). The EDM Dances are all-ages
shows which take place in the Grand Hyatt.

 

On Friday evening will be the Formal Masquerade hosted by the San Japan
Masquerade Event Staff. This will be a strict formal dress code which requires a
mask. The rules for the formal dance are on the San Japan website.



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COSPLAY SHOW FAQ



DO I HAVE TO ATTEND ALL OF THE PRE-JUDGING SESSIONS?

No, you only have to attend your appointment time. Once you’ve been judged then
you’re done for the pre-judging section. You will still have to participate in
the Cosplay Show. If you no-show at the Cosplay Show you are disqualified. If
you miss your appointment time you may come to another time but you will have
wait until the very end of the pre-judging session which will be two hours of
waiting so don’t be late or no-show when you’re called up.

DO I HAVE TO WEAR MY COSPLAY TO THE PRE-JUDGING SESSION?

No, you can bring the cosplay on a coat hanger.

WHAT ELSE SHOULD I BRING?

ANY reference photos, printed or you can show on your phone. Construction photos
of your cosplay also helps.

To answer questions about cosplay in general at San Japan like props and dress
code, please read the convention San Japan Cosplay Convention Rules first.





CLOSE

WHAT ABOUT CHILDREN WHO ARE AGE 0-5? DO I HAVE TO PAY FOR A BADGE FOR THEM?

Attendees who are age 0-5 will be issued a FREE child badge with a paid full
price badge. Child badges can only be picked up at the convention. The child
must be with an adult at all times.

I READ/HEARD THAT FORMAL MASQUERADE TICKETS AND THE COSPLAY SHOW NOW REQUIRE
TICKETS. IS THIS TRUE? HOW MUCH DOES IT COST? WHERE DO I GET THEM?

Yes, this is true for Formal Masquerade. We are changing the Cosplay Show to be
ticketed in the MIDDLE ORCHESTRA SEATS ONLY as we are switching to
first-come/first-serve seating for all other Cosplay Show sections in
2019. Cosplay Show Tickets for the MIDDLE ORCHESTRA will be a charity donation
of $5 for your valid San Japan Badge available at the CHARITY SECTION. Pickup
will be available throughout the convention.

The Formal Masquerade Dance has switched over to being a charity event. We have
a page with details on how it will be handled..

ARE YOU SOLD OUT OF PASSES AT SAN JAPAN?

We are not sold out of regular San Japan convention passes. We do not have a
limit on the number of passes. The only limit we have is on Gold Passes and
Premiere Passes which typically sell out within minutes once they are released
to the public. We recommend on pre-registering for San Japan but if you need to
purchase passes at the convention then you can do so at the convention.

You are not required to purchase a pass on the San Japan website as you may
purchase a pass at the convention location. We have convention badges for sale
at the convention. Don’t worry, we will not be sold out as our facilities can
comfortably fit over 40,000 people and we anticipate around half that size in
attendance.

I CAN ONLY MAKE IT TO THE CONVENTION ON X DAY AND/OR HAVE TO REGISTER AT THE
CONVENTION. WILL ONE-DAY PASSES BE AVAILABLE? HOW MUCH WILL IT COST?

Yes, we do sell 1-Day passes/badges when they become available which will
be after pre-registration has closed. We do not offer 1-day passes/badges until
pre-registration has closed. The prices for them will be listed after
pre-registration has closed which is when they will go on sale.

 * Rate Announced July 10th, 2019 – Friday – 1-Day Badge (Age 13 & Up)
 * Rate Announced July 10th, 2019 – Saturday – 1-Day Badge (Age 13 & Up)
 * Rate Announced July 10th, 2019 – Sunday – 1-Day Badge (Age 13 & Up)
 * Rate Announced July 10th, 2019 – Regular 3-Day Pass (Age 13 & Up)
 * Rate Announced July 10th, 2019 – Child Pass (Age 6-12). Child Pass is Valid
   for ALL 3-Days Of The Convention. Child Passes are only sold at the
   Convention. We do not sell Child Passes online.
 * FREE for anyone 5 years old and under (ONLY AVAILABLE AT THE CONVENTION)
 * Lost Badge Fee For 3 Day Only – $75. We will not replace Lost 1 Day Badges.
 * $5 Military Discount with a Valid Military ID (Active Military Only) will be
   given At Door Only (Does not apply to Pre-Registration, ALL On-line
   registration, Gold Passes or Premiere Passes). Applicable to 1-Day and 3-Day
   Badges. There are no Military Discount for Child Passes.

 

Regular 1-Day and 3-Day passes will be available for on-line purchase starting
on July 11th, 2019.

Regular 1-Day and 3-Day passes will be available to purchase on-line while the
convention is happening up until September 1st, 2019 at 3PM. We will have
badges/passes to purchase at the convention. You are not required to purchase
them on-line in order to attend San Japan.

WHERE AND WHEN DO I GO TO PICKUP/GET MY BADGE?

Registration will be located in the Henry B. Gonzalez Convention Center in
the Bridge Hall (near Hall 4B) in the redesigned HBG Convention Center.

Pre-Registration/Online Registration pickup is available on: Thursday 8/29/19 at
5:30pm-11:30pm.

Normal Registration/Pre-Registration and Online Registration pickup will open at
the following times:

 

 * Thursday 08/29/19 at 5:30pm-11:30pm
 * Friday 08/30/19 at 9:00am-9:30pm
 * Saturday 08/31/19 9:00am-8:00pm
 * Sunday 09/01/19 10:00am-4:00pm.

 

 

Please note that all times are when Registration will be open but we might be
open later if there are a lot of people still wanting badges when we’re
scheduled to close.

DO I HAVE TO PICK UP MY PRE-REGISTRATION BADGE ON THURSDAY OR FRIDAY OF THE
CONVENTION?

No. You do not have to show up at the convention on Thursday or Friday. You can
pick up your convention badge at any time during the duration of the convention
when Registration is open during the convention. Your convention badge is valid
for the duration of the weekend.

We list our registration hours and layouts on the Times & Layout page

WHAT IS A GOLD PASS? WHAT ARE THE BENEFITS OF PURCHASING A GOLD PASS?

The price of Gold Passes are $196.49* with 165 passes released for our 2019
convention. Gold Passes have always sold out. We are anticipating the same in
2019. They will be available on April 15th, 2019 at 8:00PM Central.

People who purchase the ‘Gold Pass’ will get the following benefits:

 * First in line for most panels/events* including the concert(s).
 * An exclusive badge to show your support for San Japan.
 * Exclusive early access to the dealers room 30 minutes before regular
   attendees for Friday & Saturday.
 * Pre-determined San Japan Merch.
 * Sunday brunch with most of the attending guests.
 * Free Convention T-Shirt.
 * Includes the regular benefits of a regular attendee badge to attend all
   events.
 * The Gold Pass will not include front of the line access for autograph
   sessions on Friday or Saturday. An exclusive autograph session will be on
   Sunday afternoon (Does Not Include Paid Autograph Only Guests).
 * We do not issue free tickets to the Maid Cafe for Gold Pass holders. The Maid
   Cafe is a paid event for all San Japan attendees.
 * We will be issuing a limited number of tickets for our Cosplay Show (Center
   Orchestra Seats) and Formal Masquerade Dance. Gold Pass holders will be
   issued one ticket to the Cosplay Show and Formal Masquerade Dance.
 * Gold Pass will not be issued any complimentary tickets for paid autograph
   sessions. Paid autograph sessions is a paid event for all San Japan
   attendees.

 

Attendees 12 and under will not be allowed to attend the VIP brunch. We will not
be selling a separate brunch ticket for children ages 0-12. This is due to
limited food and seating.

*There is a $3.50 Service Fee applied to each individual Gold Pass purchased

HELP! I MADE A MISTAKE AND REALIZED IT AFTER I REGISTERED. AND / OR I WANT TO
CHANGE THE NAME ON MY BADGE, HOW DO I DO IT?

The current solution is to send an e-mail to registration@san-japan.org. Please
include a copy of your receipt.

Do not just send us your name and e-mail. Please send as much information as
possible including your name, address, e-mail, transaction confirmation number
and DOB. We receive thousands of pre-registrations so we need all the info
possible to confirm whom you are.

NO further changes will be allowed to your online registration after July 20th,
2018. requested changes after July 20th, 2019 will need to be discussed in
personat the San Japan Registration section.

If you purchased a Friday pass on-line but meant it to be for Saturday pass then
we advise to just show up at the convention. regIT staff will help in making an
exchange.

I LOST THE E-MAIL AND/OR PRINT-OUT FOR MY REGISTRATION CONFIRMATION, WHAT DO I
DO?

E-mail registration@san-japan.org. Be sure to include your full contact
information to verify yourself. We ask to please format your email with the
following:

Your Name:
Your Address:
Your E-mail Address:
Your Date Of Birth:
Transaction Receipt # (If Possible):
Confirmation # (If Possible):

As much information given will greatly expedite your inquiry. You can also bring
your VALID government-issued ID (Drivers License, Passport) as your confirmation
too.

HOW DO I PURCHASE A CHILD PASS (6-12)? WHY MUST I PURCHASE IT AT THE CONVENTION?
WHAT IF MY CHILD IS 0-5 YEARS OLD?

Child Passes are only sold at the San Japan convention at the registration area
which will be located in the HBG Convention Center BRIDGE HALL (near Hall 4B).
They are not sold online. We have no plans to sell them online. We will only be
selling general attendee badges for those 13 and up online. We do this to comply
with COPPA laws. We also require a visual verification to ensure that a child
pass is issued to a child that is 12 or under and not to someone who is trying
to get a lower cost badge. All adults who are purchasing child passes must also
purchase or have already purchased a regular adult pass too and must be with the
child at all times to ensure the safety and well-being of the child. Children
age 0-5 are issued FREE passes at the convention only.



To answer another frequent question which we are receiving: Child passes will
be available on Thursday evening for credit card purchase only. They will
be available on Friday of the convention date for cash and credit card purchase.
If you do pre-register online, we will not force you to go back in line to
purchase a child pass. We will redirect you to the front of the on-site pass
purchase line.

CAN SOMEONE ELSE PICKUP MY BADGE FOR ME?

Yes, you may pick up a friend, family or significant other convention
badges if you have their barcode confirmation paperwork. If you do not have
their confirmation paperwork then we will not allow you pick it up for them on
their behalf.

I PURCHASED A 3-DAY OR 1-DAY BADGE ON-LINE, CAN I PICK IT UP ON THURSDAY AUGUST
29TH, 2019 OR THE DAY BEFORE I'M SUPPOSE TO ATTEND?

You can pick up your 3-Day Pre-Registration, 3-Day Online Registration or Friday
1-Day Badge on Thursday 08/29/19. An ID is not required in order to purchase a
badge at the convention so you can purchase them for friends and family. You
can not pick-up your Saturday or Sunday 1-Day pass until that day of the
convention. You will be turned away if you attempt to pick it up.

I'M JUST A PARENT/GUARDIAN TAKING MY CHILD TO SAN JAPAN. DO I STILL NEED TO
PURCHASE A BADGE?

If you will be entering into any parts of the convention that require an
attendee badge to be shown then the answer is yes. We do not offer a parent
discount pass. If your child is 12 or under you or a guardian will have to be
with them at all times including all Convention Access. The Guardian must have a
standard San Japan attendee convention badge.



Parents of attendees over 12 years old may wait nearby at of the nearby lounge
areas at the Marriott Riverwalk, Grand Hyatt or inside the Henry B. Gonzalez
which do not require to have a badge to be displayed.

HOW MUCH WILL IT COST TO PRE-REGISTER FOR THE CONVENTION? WHAT FORMS OF PAYMENT
ARE ACCEPTED?

Pre-Registration will cost the following amount (up until 11:59PM Central Time):

 * $44.00* Tier 3-Day Pre-Registration from October 21st, 2018 through November
   12th, 2018
 * $51.50* Tier 3-Day Pre-Registration from November 13th, 2018 through January
   1st, 2019
 * $56.50* Tier 3-Day Pre-Registration from January 2nd, 2019 through March
   14th, 2019
 * $61.50* Tier 3-Day Pre-Registration from March 15th, 2019 through May 14th,
   2019
 * $66.50* Tier 3-Day Pre-Registration from May 15th, 2019 through July 8th,
   2019

 

For Pre-Registration, we will accept Visa, Mastercard, Discover, American
Express, and Debit cards if you purchase the pass online. To purchase a pass
now, go to our Pre-Registration page. We do not accept Mail-in
Pre-Registrations. You can pay by eCheck.

We have selected Nine-Tails as our store to pre-register which you can pay with
cash or credit card. Nine-Tails does charge an 8.25% Sales Tax if you pay by
Credit Card. You may purchase your pass from Nine-Tails starting on November
15th, 2018. The address is Wonderland of The Americas Mall, 4522 Fredericksburg
Road, San Antonio, TX. They are located on the 2nd floor near Stein Mart &
Bijiou Theater.

*For our 2019 convention there will be a $3.50 Service Fee for each individual
badge for all pre-registration passes purchased on-line or at Nine-Tails.

WHERE WILL A BADGE BE REQUIRED?

We will have badge checkers at all Exhibit Halls, video gaming, all
panel/programming rooms, Lila Cockrell Theater and at Main Events. Badge
checkers will be checking to ensure all badges are valid San Japan badges.
‘Sneaking’ into areas requiring an attendee badge will have you escorted over to
on-site SAPD which further actions will be considered by San Japan including
charges filed. If you plan to attend San Japan but only plan to be in public
spaces with friends at the host hotels or have photos taken in Hemisphere Park
then you’re allowed to do that without restriction.

IS THERE A GROUP DISCOUNT?

The group discount rate for 2019.

 * 8-12 Badges Purchased = $3.50 off per badge.
 * 13-19 Badges Purchased = $5 off per badge.
 * 20-29 Badges Purchased = $7.50 off per badge.
 * 30 & Up Badges Purchased = $10 off per badge.

 

All badges must be purchased at the same time. The discount is applied at
checkout. The group discount will only apply to pre-registration passes. After
July 8th, 2019 the group discount will no longer apply on-line or in person. We
do not accept checks or invoices for group discount purchases.

HOW DO I GO ABOUT TRANSFERRING MY PASS TO A NEW PASS OWNER?

READ BELOW IF BEFORE JULY 20TH, 2019.

If you would like to transfer your Pass, please forward your barcode
Confirmation email to registration@san-japan.org along with the following
information about the new Pass owner at the top of the email body:

First Name:
Last Name:
Badge Name:
Email:
Gender:
Birthday:
Phone Number:
Street Address:
City:
State:
Zip code:

The deadline date is July 20th, 2019. Transfers of all types are not allowed
after July 20th, 2019 with no exceptions made. This includes nickname changes.

--------------------------------------------------------------------------------

READ BELOW FOR AFTER JULY 20TH, 2019.

Once the transfer deadline of July 20th, 2019 has already passed absolute no
Passes may be transferred with changed information at this point after July
20th, 2019. You may still give or sell (it would be on you to receive any money
from the new Pass owner) your Pass to someone else by giving them your Barcoded
Confirmation email and requesting a “blank” Pass be issued for that Pass so that
a new Pass owner may write their own badge name on their Pass. The new Pass
owner only needs to show the barcoded Confirmation email and mention that they
need a “blank” Pass at the convention to claim their “blank” Pass.

WHEN IS REGISTRATION OPEN? WHAT ARE THE HOURS? WHERE IS IT LOCATED? WHAT SHOULD
I DO TO PICK IT UP? HOW LONG WILL I BE WAITING?

We have an extensive On-Site Registration FAQ which answers the most common
questions broken down by day with everything you need to know and do to pick up
your badge/pass at San Japan. We even list the expected wait times. Our wait
times in 2018 never exceeded 45 minutes at peak traffic times and was below ten
minutes for a majority of the time.

I MADE A DOUBLE PAYMENT AND I NEED A REFUND. WHAT SHOULD I DO?

Be sure to contact regIT at registration@san-japan.org. We will work with you to
get your refund if before the registration cutoff or if there has been a double
payment. If you initiate a chargeback refund through credit card instead of
contacting San Japan then you will be blocked from using online registration for
all future San Japan conventions.

There is still a strict no refunds policy on all refund requests after July 8th,
2019 on all badges. This includes duplicate badges purchases if it is not the
fault of the regIT registration portal. If you are unsure that you are not able
to make it San Japan then we highly recommend to purchase your badge/pass at the
convention or buy it online on the day of the convention.

I BOUGHT MY PASS AND NEVER RECEIVED MY CONFIRMATION E-MAIL? WHAT SHOULD I DO?

First, please check your spam filter to ensure it is not in there as all passes
are sent immediately after payment has been received (except for eChecks). Next,
contact regIT at registration@san-japan.org. You can send an inquiry through our
contact form but it will be forwarded to that e-mail address.

We will need the following information when emailing us.

Your Name:
Your Address:
Your E-mail Address:
Your Date Of Birth:
Transaction Receipt # (If Possible):

If your registration information comes in but it doesn’t have a barcode, DON’T
PANIC. regIT will be able to look up your information with the numbers listed on
the confirmation.

I READ/HEARD THAT FORMAL MASQUERADE TICKETS AND THE COSPLAY SHOW NOW REQUIRE
TICKETS. IS THIS TRUE? HOW MUCH DOES IT COST? WHERE DO I GET THEM?

Yes, this is true for Formal Masquerade. We are changing the Cosplay Show to be
ticketed in the MIDDLE ORCHESTRA SEATS ONLY as we are switching to
first-come/first-serve seating for all other Cosplay Show sections in
2019. Cosplay Show Tickets for the MIDDLE ORCHESTRA will be a charity donation
of $5 for your valid San Japan Badge available at the CHARITY SECTION. Pickup
will be available throughout the convention.

The Formal Masquerade Dance has switched over to being a charity event. We have
a page with details on how it will be handled..

HOW LONG IS ONLINE REGISTRATION OPEN UNTIL? WHEN DOES IT CLOSE FOR THE
CONVENTION?

Pre-registration for our 2019 convention opens up on October 21st, 2018 at
12:01AM and ends on July 8th, 2019 at 11:59PM CENTRAL Time. There will be tier
pricing so the earlier you pre-register the cheaper the price.

The availability for 1-Day passes/badges and regular 3-Day passes/badges begins
on July 11th, 2019. Online Registration for our 2019 convention will be open
until Sunday, September 2nd, 2019 3:00PM. Passes will always be available online
as we do not turn it off until one hour before San Japan registration closes on
Sunday September 1st, 2019.

WHAT'S THE DEAL WITH THE DISCOUNT CODES? ARE THERE DISCOUNT CODES AVAILABLE FOR
ATTENDEES? HAS SAN JAPAN CONSIDERED A GROUPON SPECIAL?

The discount code box are for internal codes only. There are no general public
San Japan discount codes nor will there ever be general discount codes. The only
discount available to general attendees is by pre-registering up to 50 days when
the convention begins.



We will never be offering San Japan passes on Groupon or any deal website. The
lowest rate will be pre-registring as early as possible.

Why is there a ‘service fee’? The

WHY IS THERE A 'SERVICE FEE'?

The service fee is to ensure a smooth and efficient Registration experience. The
service fee is not being imposed by regIT but is being implemented by San Japan
as a way to cover/defer the cost of using regIT. The fee is required for every
individual attendee badge.

DO I HAVE TO RESERVE A HOTEL ROOM OR BE IN A COSTUME/COSPLAY IN ORDER TO ATTEND
SAN JAPAN?

No, you do not have to reserve a hotel room in order to attend nor do you have
to be in a costume. Cosplaying is completely optional and it is not required at
all. All you have to do is show up at the convention as yourself.



We do encourage attendees to reserve a room at the Grand Hyatt or Marriott which
is quite beneficial for San Japan since we are required to fulfill a large room
block in order to hold the convention at the hotel (only $154-$161/night) Go to
our Hotel Information page for info and hotel reservation links. However, you
are not required at all to reserve a room at the convention in order to
pre-register or attend the convention.

DOES SAN JAPAN MAIL OUT BADGES AFTER I PRE-REGISTERED OR PURCHASED IT ON-LINE?

No, we do not mail out badges of any kinds at all. You must pick them up in
person. Mailing out badges are not being considered.

WHAT IS THE FIELD ``NICKNAME``. WHAT DOES IT MEAN? ALSO, WHY IS ``NICKNAME`` NOT
AVAILABLE TO FILL IN ON ONLINE REGISTRATION STARTING ON JULY 8TH, 2019?

This is the name that’s put on the front of the badge which can be a personal
nickname, the name of a character or an online name. The name must be a PG
nickname as we do screen all of them. We will send you an e-mail requiring a new
nickname if we deem it to be racy or offensive . After July 8th, 2019 we will be
turning this feature off. Any badges purchased July 8th will be issued a blank
badge and issued a sharpie to write your name.

This section only applies for Pre-Registration only as all pre-registered badges
get a pre-printed badge. We do not ask for your nickname after July 8th, 2019.
Blank badges are issued for badges purchased after Pre-Registration has closed.
We do not issue pre-printed badges that have been purchased after July 8th,
2019. We will have sharpies on-site to write in your name.

I'M HAVING ISSUES WITH REGISTRATION. WHAT DO I DO?

E-mail registration@san-japan.org about your issue. Be sure to state what device
and browser you are using. Be as thorough as possible.

WHAT EXACTLY DOES 'PRE-REGISTRATION' MEAN? DOES IT MEAN I'M PURCHASING A 3-DAY
PASS?

This would be correct, you are pre-purchasing a 3-day San Japan pass at the
lowest current tier price when you purchase pre-register. Pre-registration is
the lowest rate you’ll spend for a convention pass at San Japan. We do not offer
1-Day pre-registration as it will only be (and always will be) 3-Day
pre-registrations. 1-Day passes are available after pre-registration has closed.

I'VE ALREADY PRE-REGISTERED FOR SAN JAPAN BUT I WOULD LIKE TO PURCHASE A
PREMIERE OR GOLD PASS. IS THERE ANY WAY TO ``UPGRADE`` MY BADGE WHEN GOLD OR
PREMIERE PASS GOES ON SALE?

For those who’ve already pre-registered, we do not offer any “upgrade” when
purchasing a Gold Or Premiere Pass when they are released to the public. If you
are able to obtain one, as they will be in high demand when they go on sale, you
will have to pay the full price for a Gold Or Premiere Pass. There will be a
refund fee after 60 days of purchase of all types of passes up until July 8th,
2019.

WHAT DO I NEED TO CHECK-IN IF I'VE PRE-REGISTERED?

You may print out and/or bring any one of the following to pickup your
Pre-Registration or Online Registration if you have any of the following:

 * Barcoded Confirmation email from San Japan (ID is not required in order to
   pick up your badge IF you have the confirmation email)
 * A Valid, government-issued photo ID is only required if you do not have the
   barcode confirmation email printed out or shown on your phone.
 * You have the Paypal confirmation e-mail printed out or shown on your phone.

 

In most cases, displaying your Barcoded Confirmation email on your smartphone
will allow us to scan the barcode directly from your smartphone.

To answer an extremely commonly asked questions, Yes, you can pick for your
friend if you have their barcode confirmation email. An ID is not required in
order to pickup a friends or family badge if you have the barcode confirmation.
We will not accept your family/friend Paypal confirmation.

WHAT IS A PREMIERE PASS? WHAT ARE THE BENEFITS OF PURCHASING A PREMIERE PASS?

In 2019 we are introducing the Premiere Pass for attendees who want the first in
line benefits to most panels/events* but are not interested in the Gold Pass
perks of the VIP Brunch/Autograph session. The price of Premiere Passes are
$126.50* with 150 passes released for our 2019 convention. They will be
available on April 15th, 2019 at 8:00PM Central.

People who purchase the ‘Premiere Pass’ will get the following benefits:

 * First in line for most panels/events* including the concert(s).
 * An exclusive badge to show your support for San Japan.
 * Exclusive early access to the dealers room 30 minutes before regular
   attendees for Friday & Saturday.
 * Pre-determined San Japan Merch.
 * Free Convention T-Shirt.
 * Includes the regular benefits of a regular attendee badge to attend all
   events .
 * The Premiere Pass will not include front of the line access for autograph
   sessions on Friday or Saturday. It does not include access to the Gold Pass
   Autograph session on Sunday afternoon.
 * We do not issue free tickets to the Maid Cafe for Gold Pass holders. The Maid
   Cafe is a paid event for all San Japan attendees.
 * We will be issuing a limited number of tickets for our Cosplay Show (Center
   Orchestra Seats) and Formal Masquerade Dance. Premiere Pass holders will be
   issued one ticket to the Cosplay Show (Center Orchestra) and Formal
   Masquerade Dance.
 * Premiere Pass will not be issued any complimentary tickets for paid autograph
   sessions. Paid autograph sessions is a paid event for all San Japan
   attendees.

The Premiere Pass does not include access to the Sunday VIP Brunch or VIP
Autograph Session. They are only available to Gold Pass holders. You will be
turned away on arrival.

*There is a $3.50 Service Fee applied to each individual Premiere Pass
purchased.

IS THERE A MILITARY DISCOUNT AT ALL?

There is a military discount for San Japan which is only offered at at the
convention. It is only valid for active military only. It is a $5 discount on
1-day and 3-day on-site badges. We do this as we must have visual verification
of the ID.

We do not offer it:

 * Via online code.
 * For pre-registration.
 * For Military Family Members.

HAS SAN JAPAN CONSIDERED A DEALER ROOM ONLY BADGE OR A GAME ROOM ONLY BADGE AT A
DISCOUNT RATE?

The suggested badges will never be considered. We only sell one type of badge
which is an all-access badge to the entire convention. It’s on the attendees to
decide what they do with that. If you would like a cheaper badge then
we heavily recommend pre-registering at the earliest possible as the first
registration price tier will always be cheaper than a 1-day badge on Friday or
Saturday.

WHAT ABOUT CHILDREN WHO ARE AGE 0-5? DO I HAVE TO PAY FOR A BADGE FOR THEM?

Attendees who are age 0-5 will be issued a FREE child badge with a paid full
price badge. Child badges can only be picked up at the convention. The child
must be with an adult at all times.

HOW WILL I RECEIVE A CONFIRMATION OF MY PRE-REGISTRATION? WILL I GET ANY KIND OF
``TICKET`` OR MEMBERSHIP INFORMATION IN THE MAIL? OR WILL IT BE BY E-MAIL ONLY?

If you pay online then you will receive an e-mail confirmation of your
registration. We do not mail out tickets / badges. Please Save Your E-mail If
you pay in person at Nine-Tails, you will receive a printout plus your
confirmation by e-mail.

Even if you lose the e-mail or printout, Don’t Panic! We will have your
information in our database. You can still show up to the convention to show us
your government-issued photo ID .

WHAT IF I DON'T HAVE/DON'T HAVE ACCESS TO A GOVERNMENT-ISSUED PHOTO ID OR A
PRINTER?

In this case, please bring your Pre-Registration Payment Confirmation email/page
to claim your badge. However, State IDs are very easy to obtain for all ages. We
will accept pre-registrations if you have the San Japan Pre-Registration
Confirmation E-mail displayed on your smartphones, tablet or other electronic
device.

We do accept drivers licenses (all kinds, expired ID is okay), military ID and
passports. We do not accept birth certificates, School IDs or temporary paper ID
without a picture on it. The government-issued ID must have a picture ID on it
in some fashion. No exceptions are made.

WHAT DO I NEED TO REGISTER AT THE DOOR?

Just your smiling self and some money or credit card. IDs are not required to
register at the door if you’re paying for a normal pass/badge. We are strongly
encouraging as many people as possible to Pre-Register to get the guaranteed
lowest convention member badge rate. Payment for sure accepted at the door will
be accepted in the form of Cash, Visa, Discover, Mastercard or American Express.
We will not accept checks.

I WILL BE UNABLE TO ATTEND SAN JAPAN. CAN I GET A REFUND?

Please direct refund requests to registration@san-japan.org up until July 8th,
2019. After July 8th, 2019 we will not be issuing any refunds or credits for any
reason. This includes medical or catastrophic emergencies. This applies to Gold
Passes along with standard attendee badges. This includes 1-Day or 3-Day badges
purchased after July 8th, 2019.

If you are unsure if you’ll be attending or going on a different day then we
highly suggest to purchase your badge at the convention. All purchases after
July 8th, 2019 will not have refunds for any reason whatsoever including
medical, personal or natural disaster emergencies. You may transfer your badge
to another person after July 8th, 2019 up until July 20th, 2019 at no charge.
Transfers will no longer be allowed after July 20th, 2019.

There will be a refund fee after 60 days of purchase but there will not
be any refund at all after July 8th, 2019. The fee is $5 per badge for a regular
attendee badge, $10 for a Gold or Premiere Pass.

If you can’t make it to San Japan and have gone past the refund deadline that
the bar code confirmation is valid to whoever redeems it. A transfer
is not required as we do not require an ID in order to pick up a badge if the
person redeems a barcode confirmation. Your San Japan barcode confirmation is
like an unused concert ticket which anyone can use. This includes the Gold Pass
and Premiere Pass.

Refund requests processing submitted before July 8th, 2019 can take up to 5
business days. Multiple inquiries will not speed up your refund request.

I WANT TO VOLUNTEER WITH REGISTRATION. HOW DO I HELP?

We appreciate that you want to volunteer at San Japan. Check our volunteer page
for information on how to volunteer. We will try to have the application up by
April 2019 with online signup ending on July 20th, 2019.

ARE CONVENTION BADGES AVAILABLE TO PURCHASE AT THE CONVENTION IN-PERSON OR AM I
REQUIRED TO BUY THEM ONLINE?

You are not required to purchase them online.

Yes, convention badges will be for sale at the at-con rate if you show up on the
day of the convention. If you wish to pay in cash you have to show up on Friday
– Sunday of the convention. Please visit our On-Site Registration FAQ which we
answer a lot more questions.

I'M STILL NOT SURE ABOUT PICKING UP MY BADGE. IS AN ID REQUIRED AT ALL TO PICK
UP MY CONVENTION BADGE?

If you arrive with your Barcode Confirmation E-Mail which is e-mailed to
immediately after you purchase your convention badge you are not required to
show your ID to pick up your badge. This applies for picking up friends and
family member badges too as we will only accept their confirmation paperwork.
You do not have to print out your barcode confirmation out as we can accept them
from a phone or tablet.

DO YOU SELL 2-DAY PASSES OF ANY TYPE (FRIDAY/SATURDAY, SATURDAY/SUNDAY).

No, we do not. You must purchase a 3-Day badge even if you are only attending
for 2 days. It is still cheaper than any combination of 2 1-day passes.

I PURCHASED MY BADGE ONLINE. MY CHILD IS UNDER 5 YEARS OLD SO I CAN OBTAIN A
FREE CHILD PASS. AM I REQUIRED TO GO BACK IN LINE AFTER I PICK UP MY BADGE?

No, you will be redirected to the front of the line to pick up your child badge.

DO YOU OFFER THURSDAY EARLY BADGE PICKUP? WHAT ARE THE WAIT TIMES? WHAT DO I
NEED TO DO ON ARRIVAL AT SAN JAPAN TO PICKUP MY BADGE?

All questions that we’re receiving to date pertaining to what to do when you
arrive at San Japan to pick up your badge are answered in the San Japan On-Site
Registration FAQ.

It answers:

 * Thursday Pick-Up / Purchase.
 * Registration hours.
 * Expected wait time.
 * Where to purchase / pickup your badge.
 * How to purchase a convention badge at San Japan.
 * What is needed to pick up your badge.
 * Gold Pass Pickup.

It is broken down by the day of arrival including Thursday pickup.

WHAT IS THE MINIMUM AGE THAT A PERSON CAN BE TO PURCHASE A BADGE ONLINE? CAN I
BUY IT FOR ANYONE?

The minimum age a person has to be to purchase a badge on-line through regIT is
13 years old. For anyone under 13 you must purchase a child badge in person. We
list our reasons for this within the FAQ. You can purchase a badge for anyone
including siblings, family members or friends.

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