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BUSINESS REWARDS LOGIN
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TERMS AND CONDITIONS
Effective 2 November 2021
These Terms and Conditions and the Club Rules govern membership of the Qantas
Club and the use of Qantas Club facilities.
For any memberships beginning before 11.59pm AEST on 1 November 2021, please
refer to these Terms and Conditions.
THE QANTAS CLUB
* 1. Introduction
* 2. Definitions
* 3. Types of membership
* 4. Changes to the Benefits, Terms and Conditions or Club Rules
* 5. Membership
* 6. Use of the Card and Benefits
* 7. Fees
* 8. Liability
* 9. Termination
* 10. Access to lounges
* 11. Qantas Frequent Flyer Program
* 12. Personal information
* 13. Interpretation and governing law
1. INTRODUCTION
1.1 These Terms and Conditions and the Club Rules govern membership of the
Qantas Club and the use of Qantas Club facilities.
1.2 Each Member of the Qantas Club is responsible for complying with, and
ensuring that their lounge guests comply with, these Terms and Conditions and
the Club Rules.
1.3 These Terms and Conditions are effective from the date of publication shown
above and may be amended from time to time.
Back to top
2. DEFINITIONS
2.1 In these Terms and Conditions, unless the context otherwise requires:
Term definitions used for the Qantas Club Term Definition
Annual Guest Card means a card issued by Qantas to a Member entitling the Member
to one additional guest. Benefits means any of the lounges or other facilities,
discounts, services or arrangements offered or provided to the Member from time
to time by Qantas as a result of membership in the Qantas Club; Business Area
means a non-reserved area or section located within a Qantas Club lounge that is
dedicated to Members' use for general business purposes; Card means the Qantas
Club membership Card issued to the Member (including the Qantas Club Interim
Membership Card); Club Rules means any rules, in addition to these Terms and
Conditions, that Qantas reasonably deems to be necessary or convenient for the
administration of the Qantas Club or its facilities and that are notified to
Members and their guests, including any rules posted on qantas.com or displayed
in a Qantas Club facility. Events Outside of Qantas’ Control include, but is not
limited to the following events:
(a) infectious disease, epidemics and pandemics;
(b) government actions, national emergencies or labour shortages; and
(c) natural disasters or acts of war. GST means any goods and services tax,
value added tax or sales tax imposed on the sale or supply of goods, services
and rights including but not limited to a tax imposed by the A New Tax System
(Goods and Services Tax) Act 1999 (C'th) and the related imposition Acts of the
Commonwealth; Guest Pass means a pass issued at the discretion of Qantas
permitting entry to a lounge and/or use of Qantas Club facilities by a
non-Member on such terms and conditions as Qantas may determine and includes
Annual Guest Cards. including means including without limitation; Jetstar means
Jetstar Airways Pty Limited ABN 33 069 720 243; Member (also referred to as
'you' or 'your') means a person who is a member of the Qantas Club at the
relevant time; Partner means the spouse, or partner in a de facto relationship
(within the meaning of the Family Law Act 1975 (C'th), who resides at the same
address as the Primary Member; Partner Lounge means a lounge operated by another
airline or other third party with which Qantas has an agreement for use of the
lounge or other facilities by Members. A list of Qantas Club Partner Lounges can
be found on qantas.com; Partner Service means those suppliers with which Qantas
has an agreement for the supply of goods or services to Members as Benefits;
Primary Member means a Member at whose address a Partner Member or an applicant
for Partner membership resides; PIN means Personal Identification Number, which
is issued to the Member by Qantas; Qantas (also referred to as 'us') means
Qantas Airways Limited ABN 16 009 661 901; Qantas Club Service Centre and Qantas
Club Contact Centre means the centres operated by or on behalf of Qantas where
membership information is processed and the Qantas Club is administered.
QantasLink means the airline services branded "QantasLink" which may be operated
by Eastern Australia Airlines Pty Ltd ABN 77 001 599 024, Sunstate Airlines
(Qld) Pty Ltd ABN 82 009 734 703 or National Jet Systems Pty Ltd ABN 11 008 279
203;
Back to top
3. TYPES OF MEMBERSHIP
3.1 Individual membership may be purchased by individuals who are at least 18
years of age. Qantas Club memberships established through Qantas Business
Rewards are Individual memberships.
3.2 Group or Corporate membership is open to groups, companies, businesses and
organisations under the following conditions:
(a) For Group memberships, a minimum number of individuals (being no less than
10 in the first year from scheme start date, no less than 8 members from the
start of the second year to the end of the second year from scheme start date,
and no less than 6 members from the start of the third year onwards from the
scheme start date, unless otherwise specified by Qantas) must be enrolled in the
Qantas Club at the same time in relation to that group, company, business or
organisation.
(b) Membership can be transferred to another employee or member of the same
group, company, business or organisation by contacting the Qantas Club Service
Centre and returning the individual's Card to the Qantas Club Service Centre
together with the applicable administration fee for reissue of the Card in
another name. The transfer will only be completed once the return of the member
Card is received by Qantas and the applicable administration fee processed. The
return address for the member Card is: Qantas Frequent Flyer, GPO Box 4357,
Melbourne VIC 3001.
(c) As part of the joining and membership renewal process, each individual may
be required to quote the Group or Corporate Scheme Number issued by Qantas to
the relevant group, company, business or organisation.
3.3 Partner memberships are available under the following conditions:
(a) Partner membership is available only while the relevant Primary Member
remains a Member whose account is not in default.
(b) The Partner's membership period must be equal to or less than the membership
period of the Primary Member.
(c) Partner membership is available only while the Partner resides at the same
address as the relevant Primary Member.
(d) Only one Partner membership is permitted per Primary Member.
(e) A Partner Member who ceases to reside at the same address as the Primary
Member must return their Card to the Qantas Club Service Centre and either
relinquish their membership or pay the pro rata difference between the Partner
and Primary Member.
(f) A person cannot become a Partner Member until any existing Partner in
relation to that Primary Member has returned their Card and ceased to be a
Partner Member.
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4. CHANGES TO THE BENEFITS, TERMS AND CONDITIONS OR CLUB RULES
4.1 Qantas reserves the right at all times to vary the Benefits, these Terms and
Conditions and the Club Rules, and the Benefits offered in any way including by:
(a) opening new lounges or other facilities;
(b) closing or ceasing to operate lounges or other facilities;
(c) changing the way lounges or other facilities are operated, including
contracting any third party to provide the facility or any goods or services;
(d) varying the hours of operation of any lounge or other facility;
(e) varying the layout, location or other aspects of the facilities including
the types of refreshments that are available and the times during which they are
available; and
(f) imposing restrictions on the use of facilities, goods or services by a
Member or group of Members as may reasonably be deemed by Qantas to be necessary
or convenient for the orderly administration of the Qantas Club and associated
facilities;
4.2 Qantas will use reasonable endeavours to advise Members of any material
changes to the Benefits including by publishing the changes on the Qantas Club
pages of qantas.com.
4.3 Qantas will give notice of any material changes to these Terms and
Conditions that will apply to a Member's then current membership period by
providing a written notice by email or mail to an address provided to Qantas by
the Member, as well as by publishing the changes on the Qantas Club pages of
qantas.com.
4.4 Subject to clause 4.5, if Qantas closes a Qantas operated airport lounge in
a Member's registered city of residence without replacing it, or amends these
Terms and Conditions or the Club Rules in a way that deprives the Member
substantially of the intended use of the membership, the Member will have the
option of cancelling their membership and receiving a pro rata refund of the
membership fee for the remaining period of membership.
4.5 If due to Events Outside of Qantas’ Control, Qantas does not operate the
airport lounge in a Member’s registered city of residence, that deprives the
Member substantially of the intended use of the Membership, the Member may be
entitled to a form of compensation, subject to Qantas’ discretion, including,
but not limited to an extension or membership freeze.
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5. MEMBERSHIP
5.1 Should you indicate to us within two weeks of receiving your membership kit
that you would like to withdraw from being a Member we will cancel your
membership and refund your money provided you have not used your membership. A
person who enters a Qantas Club lounge in order to apply for membership and is
provided with an interim card for immediate use, is deemed to have used the
membership and cannot claim a refund. If you did not previously hold a
membership of Qantas Frequent Flyer, your membership in that program will also
be cancelled.
5.2 Upon acceptance of enrolment in the Qantas Club, each Member will be
assigned a membership number and issued with a Card, and can select their own,
or be assigned, a PIN. The Card and PIN, along with the Membership number,
Member's surname, Member's mother's maiden name, Member's date of birth and
recent travel details, may be used for security of the Member's membership
information and Qantas Frequent Flyer Award redemption processing.
5.3 It is the Member's responsibility to ensure the Card and PIN are kept
secure. Never write it down and, if you change your PIN avoid choosing obvious
numbers like your date of birth or part of your phone number.
5.4 Individual Members must enrol separately and may hold only one membership of
the Qantas Club at any time. Member Cards must not be shared with other
individuals at any time, including Partners and guests.
5.5 If you do not renew your Qantas Club membership before the expiry date of
your current membership and you apply for renewal after the expiry date, a
Qantas Club joining fee will apply.
5.6 Each Member is responsible for advising the Qantas Club in writing of any
change of name or address. Documentation verifying a name change is required.
The Member's mailing address will be used to determine their eligibility for
promotions and other offerings.
5.7 Membership will terminate automatically on the death of a Member. Qantas
will terminate the Member's account on receipt of notification of the death of
the Member.
5.8 Except as specified in these Terms and Conditions, membership is
non-refundable and not transferable.
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6. USE OF THE CARD AND BENEFITS
6.1 By using the Benefits, the Card and/or PIN, the Member agrees to be bound by
these Terms and Conditions and the Club Rules, and provides the consent
specified in clause 12.
6.2 The Card and any Guest Pass issued are and will remain the property of
Qantas and must be returned on demand or on termination of membership, whichever
happens first. A Card or Guest Pass must not be sold or copied by any person
except Qantas.
6.3 The Card and membership number are valid for use only by the Member. Cards
and any Guest Passes are valid for use only during the period indicated on them
and are not shareable or transferable in any circumstances.
6.4 In the event of loss, theft or unauthorised use of your Card or any Guest
Pass issued to you, it is your responsibility to immediately advise the Qantas
Club Service Centre or, if outside Australia, your local Qantas office. Until
loss, theft or unauthorised use of the Card or Guest Pass is notified to Qantas,
the Member is liable for all use of the Card or Guest Pass.
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7. FEES
7.1 In addition to the joining and renewal fees, Qantas reserves the right to
charge a fee for any service requested by a Member in addition to the services
specified in clauses 10 and 11, including:
(a) the issue of a replacement Card;
(b) the issue of Annual Guest Cards or Guest Passes; and
(c) the hiring of Qantas Meeting Rooms;
Qantas may amend the fees at any time without prior notice. Current fees are
listed on the Qantas Club pages of qantas.com and are available from the Qantas
Club Service Centre.
7.2 Qantas will waive the replacement Card fee under any of the following
circumstances:
(a) Member changes their name by marriage, divorce or deed poll and provides the
relevant documentation as well as returning the original Card to Qantas;
(b) the Card was issued with an inoperable magnetic strip and the Card is
returned to Qantas;
(c) the Card has been stolen and a police report or reference number is provided
to Qantas; or
(d) the Card was not received by the Member from Qantas (for example, it was
lost in the mail) and the Member provides a Statutory Declaration verifying the
non-receipt within two months after payment of the joining fee or requesting a
replacement Card.
7.3 Life and Senior Life Qantas Club Members (that is, members with those
designations who joined prior to 1 October 2007) are allowed one free
replacement Card every two years. Requests for additional replacement Cards will
require payment of the replacement Card fee.
7.4 All Qantas Club fees are inclusive of any applicable GST. The Member is
responsible for any additional costs, charges, taxes, claims or other
liabilities (including any applicable fringe benefits tax) arising from their
use of the Benefits or any other goods or services offered or provided in
connection with their membership.
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8. LIABILITY
8.1 Some of the goods or services which are offered or provided to Members in
addition to the Benefits offered or provided by Qantas are supplied by third
party suppliers. The provision of those goods or services will be subject, in
each case, to the terms and conditions of the suppliers and any claims relating
to the supply of those goods or services should be made to the supplier.
8.2 Qantas will not be liable for refusal by any third party to accept or honour
the Card nor will Qantas be liable for any loss or damage suffered in relation
to the supply of goods or services by third parties.
8.3 Access to a Business Area or the Internet may be available in a Qantas Club
lounge. Qantas may not supervise the use of, and does not guarantee the security
or quality of, this equipment. Qantas is not liable for any third party content
on the Internet that the Member may find offensive, upsetting or defamatory. The
Member is responsible for maintaining the security of all log-in identification
information made available to them to access the Business Area systems or the
Internet. Qantas is not liable for any personal security breaches suffered by
the Member or their guests when using Business Area equipment or the Internet or
for any loss or damage suffered as a result of the unavailability of the
Business Area equipment or the Internet, including interruptions during use.
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9. TERMINATION
9.1 Qantas reserves the right to terminate or cease to operate the Qantas Club
at any time. Qantas will use its best endeavours to give Members as much notice
of any such termination as is reasonably practicable in the circumstances.
Members will be entitled to claim a pro rata refund of the membership fee for
any remaining period of membership after the date of termination.
9.2 Qantas reserves the right in its absolute discretion to terminate the
membership of any Member at any time by giving such notice to the Member as is
reasonably practicable in the circumstances.
9.3 In the event that membership is cancelled by Qantas, a pro rata refund of
the membership fee will be made for any remaining period of membership, except
in circumstances where the Member has:
(a) breached of any of these Terms and Conditions or the Club Rules;
(b) damaged any facilities, equipment or goods owned by Qantas or a third party
(including another Member or a Partner Lounge operator);
(c) acted in any way which is likely to be detrimental to the interests of
Qantas or the Qantas Club or any Partner Lounge operator; or
(d) supplied or attempted to supply misleading information, or made any
misrepresentation to the Qantas Club or any Partner Lounge operator.
9.4 In any of the circumstances listed in clause 9.3, Qantas may also terminate
the Member's complimentary Qantas Frequent Flyer membership provided under
clause 11.
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10. ACCESS TO LOUNGES
10.1 Subject to these Terms and Conditions, Qantas Club Members are entitled to
access a Qantas Club lounge in the departure port when the Member's next onward
flight on that day is with Qantas or Jetstar.
10.2 Unless otherwise permitted by Qantas, Members who are also airline industry
staff, including their families and travel companions, are not eligible to
access lounges when travelling on industry discounted tickets.
10.3 Guests in international Qantas Club lounges must be accompanied by the
Member and must be travelling with the Member that day. Guests in Australian
domestic Qantas Club lounges must be accompanied by the Member but need not be
travelling.
10.4 Subject to clause 10.5, there is a limit of one guest per Member in all
lounges, except that, in respect of Qantas operated lounges:
(a) Annual Guest Card holders are entitled to one additional guest;
(b) Platinum and Platinum One Members may be accompanied by up to two guests in
Australian domestic lounges; and
(c) Qantas may limit the number of child guests per Member to two. Child guests
for the purposes of these Terms and Conditions are children aged between 4 and
17 years old.
10.5 Entry of Members' guests is subject to space availability and lounge staff
have full discretion to deny lounge entry due to capacity or operational
reasons.
10.6 Qantas Club staff have the discretion to refuse entry to any Member or
guest at any time if, in their reasonable opinion, the Member has not or will
not comply with these Terms and Conditions or the Club Rules, or the refusal is
necessary or convenient for the orderly operation of the lounge or other
facilities or the safety or comfort of other Members, their guests and staff.
10.7 Smart, casual dress standards apply as a minimum at all times and entry may
be refused if customers do not meet that standard. Bare feet or clothing with
offensive images or slogans are not acceptable. In addition, individual lounges
may have Club Rules regarding specific items of clothing which are not
acceptable. Individual lounge managers will have discretion to administer these
standards as they reasonably deem appropriate in the circumstances.
10.8 Entry to Partner Lounges is subject to the individual lounge operator's
entry conditions and space availability. The restriction of a maximum of one
guest per Member applies, unless otherwise determined by the lounge operator.
10.9 Access policies for the use of Partner Lounges may vary between lounges.
Current information can be obtained from the Qantas Club Service Centre.
10.10 Children under the age of 18 years must be accompanied by an adult when
visiting any lounge.
10.11 Customers under the legal drinking age must be accompanied by an adult in
any Qantas operated lounge. Legal drinking age may vary in different
jurisdictions and countries.
10.12 Individual lounge opening hours may vary by location.
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11. QANTAS FREQUENT FLYER PROGRAM
11.1 Membership of the Qantas Club entitles Members to complimentary membership
of the Qantas Frequent Flyer program.
11.2 The Member must inform the Qantas Club Service Centre in writing if they do
not wish to accept the complimentary membership in the Qantas Frequent Flyer
program, unless the Member already holds Qantas Frequent Flyer membership.
11.3 The Member's participation in the Qantas Frequent Flyer program is governed
by the Terms and Conditions of the Qantas Frequent Flyer program.
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12. PERSONAL INFORMATION
12.1 It is a condition of membership that you consent and authorise Qantas to
collect and use the information on your application form and other information
you provide to Qantas and disclose it to Partner Lounge operators, Partner
Services, and any other person (including a related body corporate, agent or
contractor) for the purposes of:
(a) Qantas or any of its related bodies corporate providing services to you
including the awarding of points in the Qantas Frequent Flyer program (where
applicable);
(b) Qantas or any of its related bodies corporate improving Qantas customer
service, including by means of research, marketing, product development and
planning;
(c) Qantas marketing its products or services or the products or services of
third parties; and
(d) any third party providing services to Qantas, any of its related bodies
corporate or Members in connection with the administration of the Qantas Club
and Qantas Frequent Flyer program (where applicable).
This information may be transferred to or from Australia for these purposes. If
all or any part of requested information is not provided by the Member, the
relevant services may be affected.
12.2 If you hold a Qantas Club Corporate membership issued under a travel
agreement with our corporate, business or government clients, we may collect
information about your role with the client. For example, your employment type,
your role and title, your employee number, your start date with the client. We
may disclose your membership details and any information associated with your
membership (such as incident reports) to the client.
12.3 Qantas will not otherwise disclose your personal information without your
consent unless disclosure is either necessary to prevent a threat to life or
health, authorised or required by law, reasonably necessary to enforce the law
or necessary to investigate a suspected unlawful activity.
12.4 Qantas will provide you with access to and the ability to correct your
personal information held by Qantas on request by you. Further information is
contained in our Privacy Statement on qantas.com.
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13. INTERPRETATION AND GOVERNING LAW
13.1 Qantas acknowledges that certain consumer protection legislation implies
conditions or warranties into contracts for the supply of goods or services to
consumers that cannot be excluded. For example, for consumers, services come
with a non-excludable warranty that they will be provided with due care and
skill. Nothing in these Terms and Conditions is intended to exclude or restrict
the application of such laws.
13.2 You agree that implied terms under consumer protection laws, including the
New Zealand Consumer Guarantees Act 1993, will not apply to these Terms and
Conditions where the membership has been obtained for business purposes,
provided that the relevant provisions may by law be excluded.
13.3 If part or all of any clause of these Terms and Conditions is illegal,
invalid or unenforceable then it will be read down to the extent necessary to
ensure that it is not illegal, invalid or unenforceable, but if that is not
possible, it will be severed from these Terms and Conditions and the remaining
provisions will continue to apply.
13.4 These Terms and Conditions are governed by and will be construed in
accordance with the laws applicable in Australia, irrespective of where the
application for membership has been completed by the Member or submitted to
Qantas. Any action or other legal process in connection with these Terms and
Conditions against Qantas will, unless otherwise agreed by Qantas, be instituted
and carried on only in the appropriate court in Australia.
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THE QANTAS CLUB
* Benefits
* Join Qantas Club
* Renew Qantas Club
* Membership types
* Qantas Club lounges
* Complimentary Lounge Invitations
* Eligibility and access
* Business facilities
* Dress guidelines
* Qantas Club terms and conditions
* Complimentary Lounge Invitations terms and conditions
* Lounge Access Offers terms and conditions
* How to redeem a Complimentary Lounge Invitation
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ABOUT QANTAS
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