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Vonage Contact Center Product Documentation
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VONAGE CONTACT CENTER PRODUCT DOCUMENTATION

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 * Vonage Contact Center integrations
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Vonage Contact Center Product Documentation





VONAGE CONTACT CENTER PRODUCT DOCUMENTATION


RECENTLY RELEASED IN Q4 '24


WHAT CAN WE HELP YOU WITH TODAY? 

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VONAGE CONTACT CENTER

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Technical prerequisites



 * Vonage Contact Center Admin Portal
 * Agent experiences
 * Virtual Queues
 * Insights
 * Interaction Plans Architect
 * Interaction Plans Manager
 * Data Retention
 * User Admin
 * API Credentials
 * Interaction Content
 * Interaction Logging
 * Audit Log
 * Data Source Mappings
 * Webhooks
 * CRM Admin
 * Vonage Contact Center Marketplace
 * Security




VONAGE CONTACT CENTER APIS

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 * Developer portal guides
 * Developer portal documentation
 * Authentication API
 * Agent Availability API
 * Agents API
 * Conversation Analyzer API
 * Insights Stats API
 * Interaction Content API
 * Interaction Content Export API
 * Interactions API
 * Payment API
 * User Admin API
 * Webhooks API
 * V0 APIs




VONAGE CONTACT CENTER WITH VONAGE BUSINESS COMMUNICATIONS

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Vonage Contact Center with VBC


VONAGE CONTACT CENTER PRODUCTS

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 * Advanced Reporting and Statistics in Salesforce
 * Conversation Analyzer
 * Connect
 * Motivate
 * Screen recording in Vonage Contact Center
 * Unite (omni-channel routing)
 * Video and screen sharing (Visual Engagement)
 * Vonage Contact Center with VBC
 * Vonage Premier for Service Cloud Voice




VONAGE CONTACT CENTER INTEGRATIONS

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 * Vonage Contact Center and Salesforce integration
 * Vonage Contact Center and Microsoft Teams integration
 * Vonage Contact Center for Microsoft Dynamics 365
 * Vonage Contact Center for ServiceNow
 * Vonage Contact Center and Vonage Business Communications integration
 * Vonage Contact Center and Zendesk integration
 * ContactPad Anywhere




PRODUCT UPDATES

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 * Vonage Contact Center feature retirement
 * Recently released in Q4 '24
 * Q3 '24 release
 * Q2 '24 release
 * Q1 '24 release
 * Q4 '23 release
 * Q2 '23 release
 * Q1 '23 release
 * Q4 '22 release
 * Q3 '22 release
 * Q2 '22 release
 * Q1 '22 release
 * Summer '21 release
 * Spring '21 release
 * Winter '21 release
 * Summer '20 release
 * Spring '20 release
 * Winter '20 Release
 * Summer '19 Release
 * Spring '19 Release
 * Winter '19 Release
 * Summer '18 release
 * Spring '18 Release
 * Winter '18 Release
 * Summer '17 Release
 * Spring '17 Release
 * Winter '17 Release
 * Summer '16 Release



Release notes
 * Page:
   Release notes for Vonage Contact Center in Salesforce
 * Page:
   Release notes for Connect
 * Page:
   Release notes for the WebRTC for Vonage Contact Center extension
 * Page:
   Release notes for Advanced Reporting and Statistics
 * Page:
   Release notes for Vonage Premier for Service Cloud Voice

Recently updated pages

 * Working with interaction plans in Interaction Plans Manager
   yesterday at 12:30 pm • contributed by Helen Griffith
 * Release notes for version 23.117 of Vonage Contact Center in Salesforce (Bug
   Fix)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 23.114 of Vonage Contact Center in Salesforce (Bug
   Fix)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 23.110 of Vonage Contact Center in Salesforce (Bug
   Fix)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 23.103 of Vonage Contact Center in Salesforce (Bug
   Fix)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 23.101 of Vonage Contact Center in Salesforce (Bug
   Fix)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 20.113 of Vonage Contact Center in Salesforce
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 20.112 of Vonage Contact Center in Salesforce
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 20.109 of NewVoiceMedia in Salesforce (Enhancement)
   Nov 19, 2024 • contributed by Helen Griffith
 * Release notes for version 20.108 of NewVoiceMedia in Salesforce (Enhancement)
   Nov 19, 2024 • contributed by Helen Griffith

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