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REVIEW: GRANDSTREAM'S UCM6302 UC&C PLATFORM

Posted by Biju Oommen, Guest Blogger & Technical Expert on Jul 30, 2021

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Originally posted on TMCNet.com.

The current pandemic has necessitated that our Unified Communication &
Collaboration platforms allow for efficient, flexible, and agile business
operations, while also being cost-effective. We need one platform that meets
various business communication needs, expediently and seamlessly delivering
collaboration tools and a host of communications services. These features,
services, and tools include desktop sharing, presence, mobility, voice and video
calling, audio and video conferencing, instant messaging, video surveillance,
facility access, intercoms etc. This platform can be on-premises or in our
redundant data centers, managed locally or from the cloud to support an agile,
cost-effective deployment and maintenance model. Communications platforms should
easily integrate with third-party business and facility applications, improving
business efficacy. Thus, the above referenced multi-modal communication platform
plays the chief role in supporting cost-effective business communications.

For our ongoing discussion, we will closely consider one such offering: the
UCM6302, part of Grandstream’s UCM6300 series Unified Communication &
Collaboration platform. The UCM6300 series brings together various business
communication modes on a single platform while offering support for up to 3,000
users and 450 concurrent calls. When deployed as a part of the UCM6300
ecosystem, it morphs into a very powerful hybrid platform that offers control of
an on-premises IP PBX (News - Alert) and the remote access benefits of a cloud
solution.

The UCM6300 Ecosystem consists of distinct components: the UCM6300 series IP
PBXs, UCM RemoteConnect, Wave app, and the Grandstream Device Management System
(GDMS). UCM RemoteConnect (Beta) is a cloud automatic NAT traversal service for
secure remote connections between remote users/devices and the UCM6300 series.
The Wave app for web, desktop, and mobile allows remote video and voice
collaboration on the UCM6300 series, enabling communication with any device,
user, or SIP account on the UCM6300 series. GDMS provides zero-touch cloud
management and provisioning service for the UCM6300 and all Grandstream devices.
Hence, it offers a single interface to troubleshoot, monitor, manage, and
provision.

The UCM 6302 (see image above), comes equipped with the following attributes:

 * Its Telephony Operating system is based on Asterisk (News - Alert) version 16
   and has a 320x240 color LCD with touch screen for Shortcut Keys and the
   Scroll Bar.
 * Ports/Network Interfaces include three self-adaptive Gigabit ports (switched,
   routed or dual mode) with PoE+; NAT Router supporting router mode and switch
   mode; Analog Telephone FXS Ports (2 RJ11 Ports (have lifeline capability in
   case of power outage); PSTN Line FXO Ports (2 RJ11 Ports (have lifeline
   capability in case of power outage); (see Fig. B below); and Peripheral Ports
   (1 USB 2.0, 1 USB 3.0, 1 SD card interface).



Fig. B Grandstream’s UCM6302-3 Gigabit ports-2 FXS & 2 FXO ports

 * Maximum Call Capacity: Up to 200 SIP trunks, 1000 registered SIP endpoints,
   up to 150 concurrent G.711 calls; up to 100 concurrent SRTP (G.711) calls.
 * Voice/Fax Codecs: Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1
   5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM
 * T.38 Video Codecs: H.264, H.263, H263+, H.265, VP8.
 * Call Center: Automatic call distribution (ACD) based on agent
   skills/availability/workload, multiple configurable call queues, in-queue
   announcement.
   Video Conference & Audio Conference: 6 Video Conference rooms and up to 30
   parties with 1080p, 4 video feeds + 1 screen sharing (H.264 & Opus); 8 audio
   conference with up to 150 parties (G.711).
 * Customizable Auto Attendant & call features: Up to 5 layers of IVR
   (Interactive Voice Response) in multiple languages, Call Features include
   music on hold, call routes, call park, call forward, call transfer, call
   waiting, caller ID, call record, paging/intercom, voicemail to email, fax to
   email, voice conference, video conference, pickup group, ring group, ring
   simultaneously, dial by name, emergency call, call follow me,
   blacklist/whitelist.
 * API available for 3rd party CRM and PMS application and platform
   integrations.
   Provisioning Protocol Plug-and-Play: supports mass provisioning using AES
   encrypted XML configuration file, auto-discovery & auto-provisioning of
   Grandstream IP endpoints via
 * ZeroConfig (DHCP Option 66 multicast SIP SUBSCRIBE mDNS).
 * Advanced security protection and features, such as unique certificate and
   random default password to protect calls and accounts, and secure boot.
 * Works with GDMS (a centralized interface to monitor, troubleshoot, manage and
   provision Grandstream products before and after deployment) for cloud setup,
   management, and monitoring, delivering true zero-touch cloud provisioning and
   management.
 * Let us now proceed with the functional and interoperability testing of the
   Grandstream UCM6302. It can be managed and monitored using its built-in Web
   UI or the cloud-hosted GDMS. For our functional testing, we will setup,
   manage, monitor the UCM6302 primarily using its built-in web UI and later
   onboard it to the GDMS in the cloud.
 * FUNCTIONAL TESTING
   
   Our test setup consisted of (See Fig. C Functional & interoperability testing
   of Grandstream UCM6302):
   
   Grandstream UCM6302 running software version 1.0.5.4
 * Grandstream WP820 Wi-Fi IP Phone (News - Alert) running software version
   1.0.7.22
 * Grandstream GXV3370 IP Video Phone running software version 1.0.3.27
 * Microchip Technology PDS-408G Digital Ceiling PoE switch-software release
   version 1.13
 * Grandstream GWN7630LR outdoor long-range 802.11ac Wave-2 Wi-Fi access point
   running software version 1.0.19.25
 * Patton Networks SmartNode SN5570 Series eSBC (Enterprise Session Border
   Controller) running software version 3.15.9-20061 to provide SIP registrar
   services and SIP demarcation from the public SIP trunk provider, while
   maintaining interoperability and interconnectivity
 * Grandstream GRP2614 Carrier-Grade IP Phone running software version 1.0.5.45
 * Grandstream Wave Desktop for Windows 10 software version 1.0.5.4
 * Grandstream Wave for Android (News - Alert) software version 1.0.5.2
 * Grandstream cloud-hosted Grandstream Device Management System (GDMS) Version
   1.0.5.5



Fig. C Functional & interoperability testing of Grandstream’s UCM6302

The UCM6302, has three self-adaptive Gigabit ports that support PoE+, so we will
power the unit by connecting an ethernet cable between the WAN port and a port
on the Microchip Technology (News - Alert) PDS-408G Digital Ceiling PoE switch
for network connectivity and PoE (PoE class 4). Once the unit booted up, the LCD
display showed the UCM’s information and, by pressing the “Home“ button, we
could now see the unit’s model name, IP address, system time, etc. Next, we used
the Web UI to log in and access the UCM6302 to manage its status as well as
configuration.

On the Web UI, the menu section, “System Status,” showed us the dashboard,
system information, current active calls, and network status.

 * “Extensions/Trunks” is where we managed the extensions, trunks, and routing
   rules.
 * “Call Features” allowed us to manage various aspects of the UCM such as the
   IVR, voicemail, audio and video conference, ring groups, paging/intercom,
   call/queue etc.
 * “PBX Settings” contained PBX functionality settings, such as SIP/RTP
   settings, interface settings, and more.
 * “System Settings” is where we managed settings related to the UCM system,
   such as network, time, e-mail, security etc.
 * “Maintenance” provided us access to settings and logs related to system
   management and maintenance, such as user management, activity logs, operation
   log, syslog, backup/ upgrade settings and troubleshooting tools.
 * “CDR” contained call detail records, statistics, and audio recordings of
   calls processed by the UCM.
 * “Value-Added Features” is where we managed settings such as Zero Config, UCM
   RemoteConnect, CRM/PMS integrations etc.

It is indeed a very easy and intuitive web-based menu driven configuration
interface. (See Fig. D).



Fig. D UCM6302 System Status-Dashboard

The system Setup Wizard proved to be very useful. It allowed us to expeditiously
setup system attributes, like system password, network settings, time zone,
extensions, trunks/routes, and provided a summary of the pending configuration.
This allowed us to review changes before applying them. For our testing, the
system was now ready with various aspects of the required basic operational
configuration (see Fig. E). It indeed saved valuable time on the setup and
deployment.



Fig. E UCM6302 Extension/Trunk-Extensions

We successfully registered the UCM6302 and placed inbound/outbound test voice
calls with the ITSP’s external SIP trunk/UCaaS platform in the cloud through the
on-premises Patton Networks SmartNode SN5570 Series eSBC. On our test Wi-Fi
network, facilitated by Grandstream’s GWN7630LR 802.11ac Wave-2 Wi-Fi access
point, we quickly established SIP registration/connectivity of Grandstream’s
GXV3370 IP Video Phone, WP820 SIP Wi-Fi Phone, GRP2614 Carrier Grade IP Phone,
Wave for Android (see Fig. F), and Wave Desktop for Windows 10. (see Fig. G). We
were able to place internal station to station calls, external calls and join
audio and video conferences on the UCM6302.



Fig. F Grandstream‘s Wave for Android



Fig. G Grandstream‘s Wave Desktop for Windows 10

Setting up the UCM6302 was very easy and we also onboarded it on to GDMS in the
cloud. It was easily deployed and managed. Grandstream’s Wave for Android & Wave
Desktop for Windows 10 proved to be intuitive communications tools that allowed
us to stay connected, chat, share files, attend meetings via the UCM6302.

We briefly reviewed the UCM RemoteConnect (Beta) service, offered via GDMS,
which allowed us to use a UCM Public Address to register and communicate with
other devices and users without any additional settings on our network. With
just a web browser using WebRTC services, we swiftly connected and started
working remotely. We were able to register our UCM extension, make
point-to-point calls, join meetings, share presentations, chat during conference
calls, the transition from a group chat to a conference call, create, schedule,
manage, and join video conference calls, etc.

During our extensive functional and interoperability testing, the UCM6302
delivered multimodal communications that were simple, cost-effectively,
reliable, and efficient. It allowed our entire test team, agnostic of the device
they used, to stay connected and be easily reachable.

Conclusion

In the realm of multi-modal communications, Grandstream’s UCM6302 is a
state-of-the-art IP PBX appliance that offers users a single Unified
Communication (UC) platform for converged voice, fax, video, chat, video
surveillance, and much more. It offers features, security, performance, and
flexibility in a very cost-effective and powerful plug-and-play package that can
be easily deployed and managed to leverage cloud technology.

--------------------------------------------------------------------------------

Ready to learn more about our UCM6300 IP PBX? You can take a self-guided tour of
the GUI and see all the capabilities of the devices via our UCM Demo Tool. Click
below to get started.

View the UCM6300 Demo Tool

Topics: UCM6300 Ecosystem


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