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Submission: On April 28 via api from US — Scanned from DE
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<option value="AX">Aland Islands</option>
<option value="AL">Albania</option>
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INTERCONTINENTAL® AMBASSADOR FULL TERMS & CONDITIONS
* General Terms
* Benefits - General
* InterContinental Ambassador benefits
* Royal Ambassador benefits
* Guaranteed upgrade
* Complimentary Weekend Night
* Benefit Exceptions
* InterContinental Alliance Resorts
* Six Senses Hotels Resorts Spas
* Mr. & Mrs. Smith
General Terms
1. As an IHG® One Rewards member, you may also purchase InterContinental
Ambassador membership. Purchase of InterContinental Ambassador membership
entitles you to elevated levels of recognition on all published benefits of
the InterContinental Ambassador program valid at InterContinental® Hotels &
Resorts.
2. If you are not already an IHG® One Rewards member, you may purchase
InterContinental Ambassador membership and upon purchase will be
automatically enrolled in IHG® One Rewards as well. Upon purchase of
InterContinental Ambassador, IHG® One Rewards members who are Club, Silver
Elite, Gold Elite or Platinum Elite will maintain or be upgraded to Platinum
Ambassador membership upon enrollment, unless membership is provided on a
complimentary basis or as part of a third party partnership.
InterContinental Ambassador members can earn Diamond Ambassador or be
invited to be a Royal Ambassador. Platinum Ambassador members will receive
Platinum Elite benefits with IHG® One Rewards, while Diamond Ambassador and
Royal Ambassador members will receive Diamond Elite benefits with IHG® One
Rewards when staying at the following Hotels & Resorts within the
IHG® family of brands: Kimpton® Hotels & Restaurants, Regent Hotels &
Resorts ®, HUALUXE®, Crowne Plaza®, voco™, Hotel Indigo®, EVEN® Hotels,
Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, avid™,
Staybridge Suites®, Atwell Suites™, and Candlewood Suites®.
3. On purchasing InterContinental Ambassador membership, you agree to, and are
subject to, the IHG® One Rewards membership Terms and Conditions, which can
be found here as well as these terms and conditions. InterContinental
Ambassador membership is non-refundable.
4. InterContinental Ambassador and Royal Ambassador membership and benefits may
not be transferred, bartered or sold. InterContinental Ambassador and Royal
Ambassador benefits apply only to the member’s personal room, and the member
must stay for the entire duration of the booking in order to receive any
member benefits.
5. IHG® One Rewards members with InterContinental Ambassador membership will be
able to renew 92 days prior to the expiration of their current and valid
InterContinental Ambassador membership. In order to continue receiving
InterContinental Ambassador benefits, members must pay an InterContinental
Ambassador renewal fee of USD200 or 40,000 IHG® One Rewards points prior to
membership expiration via a designated IHG® direct channel,
including ihg.com, IHG’s central reservations office and IHG® One Rewards
WeChat.
6. IHG® One Rewards and InterContinental Ambassador membership benefits are
provided where available and at the sole discretion of IHG® and/or the
applicable IHG® hotel, and shall be considered void where prohibited by law.
7. Six Continents Hotels, Inc. (SCH) and its subsidiaries and affiliates, which
are InterContinental Hotels Group companies (collectively IHG®), reserves
the right to amend, restrict, suspend or cancel the InterContinental
Ambassador and Royal Ambassador programs and/or benefits. SCH may at its
sole discretion terminate the IHG® One Rewards membership of any member who
acts in a manner inconsistent with applicable laws, rules, regulations, the
IHG® One Rewards Terms and Conditions, or these terms and conditions.
Termination of a member’s IHG® One Rewards membership includes termination
of the member’s InterContinental Ambassador or Royal Ambassador membership.
8. An InterContinental Ambassador Membership Extension may be awarded to select
Ambassadors who meet the criteria below.
a. To be eligible for a two (2) month extension, individuals must have an
active Ambassador membership and must not have redeemed a two-month
extension in the past. Ambassador members whose membership has expired
are not eligible for this extension. Eligible Ambassador members may
request this benefit once per lifetime. If a member elects to use this
offer, their Ambassador membership will extend for an additional two
months beyond when it would have otherwise expired. This is a one-time
offer per member and once the extension is applied to their account, this
action is considered final and is not reversible.
b. To be eligible for a six (6) month extension, individuals must have an
active Ambassador membership that is in its second or greater consecutive
membership year, and must not have redeemed a six-month extension in the
past. Ambassador members whose membership has expired are not eligible
for this extension. Eligible Ambassador members may request this benefit
once per lifetime. If a member elects to use this offer, their Ambassador
membership will extend for an additional six months beyond when it would
have otherwise expired. This is a one-time offer per member and once the
extension is applied to their account, this action is considered final
and is not reversible.
c. Membership Extensions are granted at the discretion of IHG® and may be
denied, ended, or amended with or without notice or compensation, at
IHG’s sole discretion. Any extension granted excludes the extension or
issuance of any Complimentary Weekend Night certificates.
d. Extensions for Royal Ambassadors are not available.
e. The two (2) and six (6) month membership extensions cannot be combined
into a combined eight (8) month extension. The two different extension
periods must be applied in two (2) separate membership years.
Benefits – General
9. Any stay by the same member that begins within 24 hours of the last night
of a prior stay at the same hotel, will be considered part of the same stay
and will not qualify for any member benefits.
10. Benefits Guarantee: If an InterContinental Hotel or Resort is unable to
fulfil the guaranteed benefits of a room category upgrade, 4pm late
check-out, or Club InterContinental lounge access/alternate experience for
Royal Ambassadors where provided, unless otherwise stated as an exception,
the member will receive compensation for the undelivered benefit(s).
a. This Benefits Guarantee is not applicable for reservations made via a
third-party website or tour operator/wholesaler or as part of a group
block/reservation, due to force majeure or other circumstances beyond
the control of the hotel and the benefit exceptions as per clause 33.
b. This Benefits Guarantee is not applicable during a force majeure event
or similar circumstances beyond the control of the hotel, as described
in the benefits exceptions as per clause 33
c. This Benefits Guarantee cannot be requested and given in lieu of
program benefits that are available.
d. All Restaurant, Bar or Spa credits are only valid during the stay in
which the standard, guaranteed benefit is not provided and cannot be
carried over to a future stay or alternative hotel and cannot be
transferred, bartered or sold. Any such credit has no cash redemption
value, and the unused portion of such a credit cannot be exchanged for
cash and is forfeited. Any such credit may be limited to select
restaurants, bars or spa venues, at the sole discretion of the issuing
hotel. Where provided, the credit amount will be deducted from the
member's guest room folio on check-out and settlement of additional
charges above the credit amount is the responsibility of the member.
The credit is limited to the member’s guest room and is inclusive of
any taxes, service charges or gratuities up to and including the credit
amount.
Guaranteed Benefit
Compensation if Guaranteed Benefit not available
Room Upgrade
Either a Restaurant & Bar or Spa credit of USD50, or 10,000 IHG® One Rewards
points (provided only once per stay). Not applicable on Reward Nights / Free
Nights.
4pm late check-out
Either a Restaurant & Bar or Spa credit of USD50, or 10,000 IHG® One Rewards
points (provided only once per stay).
Club InterContinental lounge access or alternate Club experience (Royal
Ambassador only)
A Restaurant & Bar or Spa credit of up to USD100 per night, not to exceed the
Club InterContinental upgrade supplement value.
11. Program membership term: InterContinental Ambassador membership is valid
for 12 months from the date of purchase.
InterContinental Ambassador Benefits
12. InterContinental Ambassador member benefits include:
a. Guaranteed one category room upgrade, based on room type purchased, will
be assigned. Click here for more information. The Confirmable Suite
Upgrade Milestone Reward cannot be used in conjunction with the
Ambassador guaranteed upgrade. If Ambassador members were to redeem the
Suite Upgrade for their stay, they would not be entitled to an
additional room upgrade at check-in because of their Ambassador
membership. Click here for more information.
b. Guaranteed late check-out time of 4 p.m. on day of departure.
c. Complimentary mineral water daily.
d. Complimentary Weekend Night. Click here for more information.
e. Complimentary highest Internet access will be provided in guest room
only at select hotels where available for purchase.
f. Single room rate for double occupancy.
g. A restaurants and bars credit of up to USD20, per stay, valid in select
hotel restaurants, bars and minibar, excluding in-room dining. Benefit
not applicable in Mainland China. Currency & credit vary by country and
are subject to change:
i. United States of America USD20, Euro currency member states EUR15,
United Kingdom GBP15, Thailand THB600, Australia AUD25, Japan
JPY2000, Saudi Arabia SAR70, Malaysia MYR50, Indonesia IDR180,000,
Vietnam VND280,000 (excluding Danang which is VND460,000), Hong
Kong HKD135, Korea KRW20,000.
ii. All other countries: a credit of USD20 will be converted to local
currency at local hotel exchange rate of the day, except Mainland
China.
iii. The credit amount will be deducted from the member’s guest room
folio on checkout and settlement of additional charges above the
credit amount is the responsibility of the member.
iv. Credit is limited to the member’s guest room and is inclusive of
any taxes, service charges or gratuities up to and including the
credit amount
h. Complimentary breakfast: One complimentary full breakfast for each night
of the stay for the member, valid only in the main restaurant. Not
applicable to in-room dining. Valid in Mainland China only.
Note: If a Diamond Ambassador member chooses the Welcome Amenity Free
breakfast for two, they will only receive up to two breakfasts, which will
be for the member plus one additional guest staying in the member’s room.
Royal Ambassador Benefits
13. Royal Ambassador member benefits include:
a. Guaranteed two category room upgrade at InterContinental Hotels &
Resorts, based on room type purchased, will be assigned. If Royal
Ambassador members were to redeem the Confirmable Suite Upgrade
Milestone Reward for their stay, they would not be entitled to an
additional room upgrade at check-in because of their Ambassador
membership. Click here for more information.
b. Complimentary Club InterContinental lounge access.
i. Applicable only where the hotel has a dedicated Club
InterContinental lounge.
ii. Valid for two people including the member, staying in the member's
room only.
iii. Where the hotel does not operate a dedicated Club InterContinental
lounge, Royal Ambassador members will be given two complimentary
full breakfasts for each night of the stay in the main restaurant
for the member and one registered guest staying in the member’s
room.
Note: if the Royal Ambassador member chooses the Welcome Amenity
Free breakfast for two, they will only receive up to two
breakfasts, which will be for the member plus one additional guest
staying in the member’s room.
iv. The Club InterContinental lounge access Benefits Guarantee is not
applicable at hotels that do not operate a dedicated Club
InterContinental lounge. More information on the Benefits Guarantee
can be found here.
c. Free Night at an IHG® Hotel.
i. The Royal Ambassador member will receive one Reward Night credited
directly to the member’s account, within 8 weeks of obtaining Royal
Ambassador status. The Reward Night credit is redeemable as a ‘Royal
Ambassador Night’ when logged into the member's account, applies to
the room rate only, and is subject to Reward Night availability at
an IHG® hotel where the point amount required for a single
redemption night is 70,000 IHG® One Rewards points or less. The
Royal Ambassador Night is valid for one calendar year from 1st
January to 31st December. Blackout dates apply, and the Royal
Ambassador Night has no cash value and may not be transferred,
bartered, or sold. The member must be a registered guest, check-in
and stay for all Royal Ambassador Reward Night redemption stays.
ii. Valid at any IHG® hotel branded property excluding IHG® Army Hotels
and Six Senses.
d. Guaranteed early check-in of 10 a.m. on day of arrival.
e. Guaranteed late check-out of 4 p.m. on day of departure.
f. Complimentary Weekend Night on the second night of a paid stay.
Click here for more information
g. Minibar credit
i. Minibar credit of USD50 per night, cumulative up to a maximum of
USD200 per stay, in all countries unless otherwise stated below.
ii. Minibar credit can be used toward minibar food and beverage only.
iii. In Mainland China (excluding Macau, Hong Kong and Taiwan): Maximum
RMB200 credit for the minibar per night, cumulative up to a maximum
of RMB800 per stay.
iv. Minibar consumption greater than the credit amount will be charged
to the member's guest folio and settlement of additional charges is
the responsibility of the member.
v. The minibar credit is limited to the member’s guest room and is
inclusive of any taxes, service charges or gratuities, up to and
including the credit amount.
h. In-room welcome amenity: choice of fruit or sweet or savory snack on day
of arrival when selected in stay preferences prior to arrival. (Solely
fruit provided at InterContinental Alliance Resorts).
i. Complimentary mineral water daily.
j. Complimentary highest Internet access will be provided in guest room
only at select hotels where available for purchase.
k. Waived Amenity or Destination fees, where they would otherwise be
charged
i. This excludes any Government, State, or City mandatory imposed
fees/taxes, and Resort Fees.
l. Single room rate for double occupancy.
m. Guaranteed room availability for member’s room with 24-hour advance
reservation.
i. Valid only at InterContinental Hotels & Resorts. Must be booked via
the Ambassador Service Center. Reservations must be made before
12:00 noon (local hotel time) 24 hours prior to intended arrival.
The room upgrade benefit will be subject to availability. These
bookings may not be accepted by the hotel in exceptional
circumstances such as the hotel being reserved for Government use or
in the case of world sporting events, as determined by IHG.
ii. The Ambassador Benefits Guarantee is not applicable for reservations
made utilizing the 24 hours Guaranteed room availability benefit.
n. Kimpton Inner Circle member status. All Inner Circle benefits apply to
stays at Kimpton Hotels & Restaurants only. For further information on
Inner Circle benefits and Terms & Conditions
visit www.kimptoninnercircle.com
14. Royal Ambassador is granted by invitation only at the sole discretion of
IHG® One Rewards and IHG® One Rewards reserves the right to limit the
number of Royal Ambassador members at any time.
a. The following may not be extended to invited Royal Ambassadors whom have
achieved an invitation via a promotion or as a gift:
i. Kimpton Inner Circle
ii. Royal Ambassador Free Night
Guaranteed Upgrade
The Confirmable Suite Upgrade Milestone Reward cannot be used in conjunction
with the Ambassador and Royal Ambassador guaranteed upgrade. If Ambassador and
Royal Ambassador members were to redeem the Confirmable Suite Upgrade for their
stay, they would not be entitled to an additional room upgrade at check-in
because of their Ambassador membership. Click here for more information.
15. On IHG® One Rewards Reward Nights and Free Nights, the guaranteed upgrade
benefit is not applicable and is subject to availability. Refer to
IHG® One Rewards terms & conditions.
16. The InterContinental Ambassador guaranteed one room category upgrade
excludes Club InterContinental experience/lounge access. Should a member’s
original room purchase be one category lower than an advertised Club
room/suite category, the member will be assigned the one category upgrade
without the Club InterContinental experience/ lounge access.
17. InterContinental Ambassador and Royal Ambassador guaranteed upgrade
excludes Residences, Penthouses, Presidential and Specialty Suites and two
bedroom or greater Suites/Villas.
a. Royal Ambassadors purchasing a suite category will receive a one
category suite upgrade.
b. Further Suite exceptions at InterContinental Hotels & Resorts in
addition to clause 17 can be reviewed here.
c. The upgrade exclusion is applied only towards the Ambassador Guaranteed
benefit and does not limit IHG® One Rewards Elite benefits.
18. At the sole discretion of the hotel, the hotel may provide room upgrades
greater than one category. No compensation shall be provided where the
hotel upgrade is beyond the defined category upgrade or to a category of
various room configurations.
19. Room category upgrade is defined as the transition to the next-best
available room type. Upgrades vary by hotel and may include but are not
limited to a room on a higher floor, a room that is larger in size, has
desirable views or amenities or other rooms identified as higher category
by each hotel.
20. All guaranteed upgrades shall be confirmed at the time of arrival at the
hotel and are based on the room type selected at the time of booking.
a. Upgrades may vary from the room type selected at time of booking (bed
size/type, smoking/non-smoking, view or accessible/specialty room
preferences). No compensation shall be provided where the hotel upgrade
is declined by the member based on room type.
21. The room upgrade benefit only applies to the room the member occupies,
regardless of whether the member booked additional rooms in advance or upon
check-in.
22. In circumstances where the room upgrade is not available at 10 a.m., a
Royal Ambassador member may be checked into another available room until an
upgraded room becomes available.
Complimentary Weekend Night
23. The Complimentary Weekend Night may be redeemed up to 12 months from the
date on which the certificate is issued, cannot be extended and is
redeemable once only in conjunction with a minimum two-night paid stay when
booking the Ambassador Complimentary Weekend Night’ rate at
InterContinental Hotels & Resorts. It is not valid to be used on any other
rates.
24. The Complimentary Weekend Night may only be redeemed via the member's
IHG® One Rewards account. It is not valid to be used on any other rates.
Advance reservations required and when joining the Ambassador program in
hotel, the weekend night cannot be redeemed for the current stay. The
Complimentary Weekend Night is valid for one complimentary room night on
the second night of a paid ‘Ambassador Complimentary Weekend Night’ booking
and may only be booked online. Rooms on the rate "Ambassador Complimentary
Weekend Night" are subject to limited availability. Each certificate can
only be used for one stay. Only one Complimentary Weekend Night may be used
per stay. A member may have only one open reservation at a time linked to a
Complimentary Weekend Night certificate or Complimentary Weekend Night
rate. If a member has multiple reservations linked to a Complimentary
Weekend Night, SCH or the hotels with the multiple reservations may cancel
the bookings.
25. Identification and member number must be presented upon check-in. The
member must have an un-redeemed and valid Complimentary Weekend Night
available within their IHG® One Rewards account upon check-in. Should the
member not have a valid and un-redeemed certificate in the member's
IHG® One Rewards account then the hotel's Best Flexible Rate shall be
applied to all nights of the stay.
26. Reservations must be cancelled in accordance with each hotel's cancellation
policy in order to avoid a cancellation fee.
27. 'Weekend' is defined to include Friday, Saturday and Sunday, except in the
Middle East where hotels may define the weekend as Thursday, Friday and
Saturday.
28. It is to be used only by the member who has a valid InterContinental
Ambassador membership and may not be transferred, bartered, or sold.
29. Valid for room and tax only.
30. IHG® One Rewards Reward Nights may not be used in conjunction with the
Complimentary Weekend Night and it cannot be used in conjunction with any
other promotion or free night offer.
31. All member benefits apply when using the Complimentary Weekend Night only
at InterContinental Hotels & Resorts.
Benefit Exceptions
32. Airline crew, delayed passenger, negotiated long stay, airline/travel/hotel
industry, complimentary rooms, and employee rates are not eligible for
InterContinental Ambassador or Royal Ambassador benefits/invitation. This
does not limit or reduce the benefits of IHG® One Rewards.
33. All guaranteed benefits for InterContinental Ambassador including Royal
Ambassador members and Club InterContinental access for Royal Ambassador
members are subject to availability, and excluded from the Benefits
Guarantee, over the following special events period:
a. New Year’s Eve, December 31 – Location: Global
b. Chinese New Year, beginning on the 1st day of the lunar year for a
10-day period – Location: Greater China
c. Ramadan, beginning on the 1st day of Ramadan for a 30-day period –
Location: Makkah, Saudi Arabia
d. Hajj, from the 20th of Dhu al-Qidah to the 20th of Dhu al-Hijjah (total
of 30 days) – Location: Makkah, Saudi Arabia
34. InterContinental Ambassador and Royal Ambassador benefits do not apply at
IHG Residence properties.
35. At InterContinental Hotels & Resorts in French Polynesia (InterContinental
Le Moana Bora Bora, InterContinental Bora Bora Resort & Thalasso Spa and
InterContinental Resort Tahiti), upgrades to the next room categories and a
4pm late check out are not guaranteed for any member that books through a
third party website or Tour Operator.
InterContinental Alliance Resorts
36. The following benefits exceptions are applicable when staying at
InterContinental Alliance Resorts:
a. Complimentary water will be provided on the day of arrival and will not
be replenished daily.
b. Royal Ambassador: Minibar credit will be capped at USD50 per day and
USD100 per stay.
c. InterContinental Ambassador one category and Royal Ambassador two
category room upgrades are subject to availability.
37. The following benefits are not applicable when staying at InterContinental
Alliance Resorts:
a. Complimentary Weekend Night
b. InterContinental Ambassador Restaurant and Bar credit up to USD20 for
Ambassador Platinum members when staying at InterContinental Alliance
Resorts, Macao
c. Royal Ambassador Club InterContinental lounge access/alternate
experience access
d. Royal Ambassador breakfast for two when staying at The Venetian Resort
and Palazzo at The Venetian, Las Vegas
38. The benefits Guarantee is not applicable at InterContinental Alliance
Resorts
Six Senses Hotels Resorts Spas
39. Six Senses Hotels Resorts Spa is progressively integrating into the
IHG® One Rewards program and at that time the following benefits will apply
for InterContinental Ambassador, Royal Ambassador and Kimpton Inner Circle
members at participating Six Senses hotels:
a. Complimentary Breakfast for two in the main restaurant per day. Benefit
not applicable at Six Senses Residences.
b. Signature Amenity of either a complimentary 50 minute Six Senses Spa
massage for two or local experience once per stay. The Signature Amenity
varies by resort, is subject to availability and confirmed on arrival.
Not applicable with corporate or negotiated rates.
c. Complimentary one category room upgrade (subject to availability,
excluding residences and 2 bedroom or greater suites/villas)
d. Extended check-out of 4pm subject to availability. Guaranteed for Royal
Ambassador and Kimpton Inner Circle members. Benefit always subject to
availability for all tiers at Six Senses Residences.
e. Early check-in subject to availability. Guaranteed for Royal Ambassador
and Kimpton Inner Circle members and in circumstances where the room is
not available at 10 am, the member may be checked into another available
room until the original booked room becomes available. Benefit always
subject to availability for all tiers at Six Senses Residences.
f. Complimentary Internet access. Internet accessibility, speed, and
connectivity in common areas and guest rooms vary by resort
g. Wellness Platter welcome amenity on day of arrival. Benefit always
subject to availability for all tiers at Six Senses Residences.
40. Benefits at Six Senses Hotels Resorts Spas are applied when booked through
IHG's central reservation offices, IHG® web sites, the IHG® App, authorized
travel agents (excluding online travel agents such as Expedia.com and
booking.com, and unauthorized agents on online vertical travel portals), or
directly at the hotel and cannot be combined with any other on-property
benefit provided by a third party.
41. InterContinental Ambassador, Royal Ambassador and Kimpton Inner Circle
benefits apply only to the member’s personal room and the member must be
staying as a registered guest in order to receive member benefits.
Mr & Mrs Smith
42. InterContinental® Ambassador benefits are not applicable at Mr & Mrs Smith
marketed properties. The following benefits are applicable for
InterContinental Ambassador members when booking via IHG® direct channels:
a. Smith Extra.
i. Smith Extras are additional gifts or services provided by the
participating Mr & Mrs Smith properties when booking through
IHG® direct channels – they're offered once per stay, per room,
unless otherwise specified and may not be available in conjunction
with other offers
b. Complimentary room upgrade (subject to availability) at participating
properties
c. Please note that the normal Smith Extra may not always be applicable
when booking a Mr & Mrs Smith exclusive offer or promotion. If it does
apply it will be stated in the text of the offer.
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