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Submitted URL: http://talktalk.net/
Effective URL: https://new.talktalk.co.uk/?nsjrd_p=
Submission Tags: falconsandbox
Submission: On August 20 via api from US
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Submission Tags: falconsandbox
Submission: On August 20 via api from US
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* Business
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FIBRE BROADBAND DEALS FROM ONLY £23 A MONTH
Or upgrade to Fibre Plus Amazon Tech Pack from only £3 more a month. 18 month
contracts. £4.95 P&P
Enter postcode to see available offers
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OUR UPDATE ON CORONAVIRUS, 2ND AUGUST
Learn more here
SWITCH IN 3 SIMPLE STEPS
Switching is free and hassle-free with TalkTalk.
1. Step 1
Choose the deal that best works for you
2. Step 2
We'll tell your current provider you're switching
3. Step 3
We'll take care of getting you connected
OUR GREAT FIBRE PACKAGE + AMAZON TECH PACK
GET EVEN MORE WITH OUR FIBRE PLUS AMAZON TECH PACK.
Everything you’d expect from our fibre broadband plans, plus award-winning
online security, plus a fixed price, guaranteed. Plus, an Amazon Echo Dot (4th
Gen) and Amazon Smart Plug with our Fibre Plus packages. Select our Fibre Plus
Amazon Tech Pack after choosing your speed at checkout.
THE FUTURE OF HOME WI-FI IS HERE
We’re the first major broadband provider in the UK to include Wi-Fi 6 as
standard on all our Future Fibre plans (normally £139 per Amazon eero)*.
Powered by Wi-Fi 6, the Amazon eero blankets your home to deliver consistent
connectivity like never before. You'll enjoy faster speeds and enhanced
security, all controlled through one easy-to-use app. It's currently only
available on our Future Fibre plans, click below to find out more.
Browse Future Fibre
THE FUTURE OF HOME WI-FI IS HERE
We’re the first major broadband provider in the UK to include Wi-Fi 6 as
standard on all our Future Fibre plans (normally £139 per Amazon eero)*.
Powered by Wi-Fi 6, the Amazon eero blankets your home to deliver consistent
connectivity like never before. You'll enjoy faster speeds and enhanced
security, all controlled through one easy-to-use app. It's currently only
available on our Future Fibre plans, click below to find out more.
Browse Future Fibre
LOVE US OR LEAVE US
We offer a Great Connection Guarantee. If you're not happy within your first 30
days, you can walk away.
LOVE US OR LEAVE US
We offer a Great Connection Guarantee. If you're not happy within your first 30
days, you can walk away.
POWERHOUSE WI-FI HUBS
Sleek and stylish with the smarts to keep all your devices up to speed. Our
Wi-Fi hubs can do it all.
POWERHOUSE WI-FI HUBS
Sleek and stylish with the smarts to keep all your devices up to speed. Our
Wi-Fi hubs can do it all.
FULL STREAM AHEAD
Thousands of hours of the latest and best TV. Yours to explore at the touch of a
button. Browse over 80 of the nation's favourite Freeview channels or add
streaming giants like Netflix, Prime and NOW.
* Small Print (20 items)
* Fibre 35
Latest offer for the entire minimum term of your contract (£23 per month
for 18 month contract, £29.95 per month for 24 month contract, £29.95 per
month for 12 month contract - £29.95 per month thereafter). The monthly
price of Fibre 35 broadband will rise in April each year by the rate of
inflation plus 3.7%, from 2022. This plan has fibre broadband with average
speeds of 38Mb/s. Average speeds are based on the download speeds of at
least 50% of our customer base at peak time (8pm-10pm). Speeds will vary
depending on a number of different factors. Your exact speed estimate will
be given at point of sale.
* Fibre 65
Latest offer for the entire minimum term of your contract (£25 per month
for 18 month contract, £29.95 per month for 24 month contract, £29.95 per
month for 12 month contract, £29.95 per month thereafter). The monthly
price of Fibre 65 broadband will rise in April each year by the rate of
inflation plus 3.7%, from 2022. This plan has fibre broadband with average
speeds of 67Mb/s. Average speeds are based on the download speeds of at
least 50% of our customer base at peak time (8pm-10pm). Speeds will vary
depending on a number of different factors. Your exact speed estimate will
be given at point of sale.
* Fibre 150
£29.95 for 18 month minimum term contract. £39.95 for 24 month contract.
£39.95 for 12 month contract. Fibre 150 broadband plan offers average
speeds of 145Mb/s, 13x faster than standard broadband, more than 3x faster
than Fibre 35, and 2x faster than Fibre 65.
Average speeds are based on the download speeds of at least 50% of our
customers based at peak times (8-10pm). Speeds will vary depending on a
number of factors. Your predicted speeds, including minimum guaranteed
speed, will be given at point of sale.
Fibre 150 will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
* Fibre 150 and Fibre 500 Data Only
Fibre 150 Data Only
Amazon eero 6 router: An equipment delivery charge of £4.95 applies.
Eligibility for TalkTalk plans with Amazon eero depends on location. For
the small number of properties outside eligible locations, customers will
receive TalkTalk’s award-winning Wi-Fi Hub. Location will be confirmed by
sales agents at point of sale. One eero included with your package, though
supplementary eeros can be purchased by contacting TalkTalk. The eero
device is restricted use and can only be used on the TalkTalk broadband
network and with TalkTalk eero enabled packages (currently Fibre 150 and
500 data-only), otherwise they may be deactivated. A compatible mobile
phone is required to use the eero app and install your eero device and will
be confirmed at point of sale. You will need to agree to Amazon eero Terms
and Conditions and read their Privacy Policy.
Fibre 150 Data Only and Fibre 500 Data Only will require installation by an
engineer. An appointment date and arrival time slot will be agreed when you
place your order, this can be changed up to 48 hours prior to the
appointment date. The installation typically takes 1-2 hours. If the
appointment is missed due to the engineer being unable to get access to
your property you may be charged.
Faster than standard Broadband: when compared to TalkTalk's average
download speed on Fast Broadband which has average speeds of 11Mb/s.
Average speed: TalkTalk's Fibre 150 Data Only average download speeds are
based on providing an Openreach 160Mb/s download product to the connection
point in the home with an adjustment made based on the typical performance
seen across our broadband products. You can check the estimated speed to
your property prior to purchasing.
Fibre 500 Data Only
Amazon eero Pro 6 router: An equipment delivery charge of £4.95 applies.
Eligibility for TalkTalk plans with Amazon eero depends on location. For
the small number of properties outside eligible locations, customers will
receive TalkTalk’s award-winning Wi-Fi Hub. Location will be confirmed by
sales agents at point of sale. One eero included with your package, though
supplementary eeros can be purchased by contacting TalkTalk. The eero
device is restricted use and can only be used on the TalkTalk broadband
network and with TalkTalk eero enabled packages (currently Fibre 150 and
500 data-only), otherwise they may be deactivated. A compatible mobile
phone is required to use the eero app and install your eero device and will
be confirmed at point of sale. You will need to agree to Amazon eero Terms
and Conditions and read their Privacy Policy.
Fibre 150 Data Only and Fibre 500 Data Only will require installation by an
engineer. An appointment date and arrival time slot will be agreed when you
place your order, this can be changed up to 48 hours prior to the
appointment date. The installation typically takes 1-2 hours. If the
appointment is missed due to the engineer being unable to get access to
your property you may be charged.
Faster than standard Broadband: when compared to TalkTalk's average
download speed on Fast Broadband which has average speeds of 11Mb/s.
Average speed: TalkTalk's Fibre 500 Data Only average download speeds are
based on providing an Openreach 550Mb/s download product to the connection
point in the home with an adjustment made based on the typical performance
seen across our broadband products. You can check the estimated speed to
your property prior to purchasing.
* Fibre 250
£40 for 18 month minimum term contract. £44 for 24 month contract. £44 for
18 month contract. Fibre 250 broadband plan offers average speeds of
290Mb/s.
Average speeds are based on the download speeds of at least 50% of our
customers based at peak times (8-10pm). Speeds will vary depending on a
number of factors. Your predicted speeds, including minimum guaranteed
speed, will be given at point of sale.
Fibre 250 will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
Billing is in advance and by Direct Debit. No mid-contract price rises for
broadband charges. Any boosts, extras or other one-off charges are
separate.
£4.95 Postage and Packaging.
Offer is available to new customers and existing customers upgrading to
Fibre 250. Customers need to be active for at least 30 days on a Plan
before taking up a new offer. If you’re still within the minimum term of
your old contract and you cancel your Plan during your cooling off period,
you’ll be put back onto the equivalent of your previous package and
contract term.
Subject to availability.
For full terms & conditions please visit talktalk.co.uk/legal. Registered
in England: Company number 4633015.
* Fast Broadband
Latest offer for the entire minimum term of your contract (£22.95 per month
for 24 month contract, £30 per month for 24 month contract, £30 per month
for 12 month contract) £30 per month thereafter. The monthly price of Fast
broadband will increase by £2 from April 2021. The price will then rise in
April each year by the rate of inflation plus 3.7%, from 2022. £9.95
Postage and Packaging required for equipment delivery. This plan has
broadband with average speeds of 11Mb/s. Average speeds are based on the
download speeds of at least 50% of our customer base at peak time
(8pm-10pm). Speeds will vary depending on a number of different factors.
Your exact speed estimate will be given at point of sale.
* Fibre plus an Amazon Tech Pack
Fibre Plus Amazon Tech Pack: Offers available on Fibre 35, 65,150, 250.
Subject to availability. 18-month contract term. One off £4.95 equipment
delivery fee. Once your minimum contracted term has finished, your monthly
cost will increase each April, every year, in line with Consumer Price
Index rate of inflation. Fixed Price Plus and Supersafe Security Boost
included free for the length of the 18-month contract. Supersafe boost £4
per month thereafter. Fixed Price Plus £4 per month thereafter. Offer ends
08/09/2021.
Existing customers Fibre Plus Amazon Tech Pack: Offer is available to
customers upgrading to Fibre 35, 65,150 or 250. Customers need to be active
for at least 30 days on a TalkTalk plan before taking up a new offer. If
you are still within the minimum term of your old contract and you cancel
your plan during your cooling off period, you’ll be put back onto the
equivalent of your previous package and contract term.
Amazon Tech Pack: ‘Amazon Echo Dot (4th Gen) and Amazon Smart Plug’ devices
offered free of charge in the way of a voucher code and redeemable via
www.amazon.co.uk. Unique code will be sent to customers via email 37 days
after the new contract goes live, and customers will have 3 months to
redeem the code or the code will become void. When paying for an order with
a promotional code on amazon.co.uk, you will have to add the relevant item
to your Shopping Basket and complete your order via checkout. You cannot
use Amazon 1-Click ordering method to apply a promotional claim code. If
you place an order using a promotional code on amazon.co.uk and then return
or cancel that order, the promotional code cannot be refunded or re-used.
Each customer can claim up to a maximum of one offer. The offer may not be
used on pre-existing orders or in conjunction with any other offer. It is
subject to availability and may be withdrawn or amended without notice. The
offer has no cash alternative. Postage and packing will be applied to each
item in accordance with Amazon’s standard delivery rates and policies.
Amazon.co.uk Conditions of Use & Sale apply to your purchase on
Amazon.co.uk. All terms found here apply to your purchase and use of Echo
Dot (4th Gen). Amazon, Kindle, Echo, Alexa, Dash, Fire and all related
logos are trademarks of Amazon.com, Inc. or its affiliates. Amazon is not a
sponsor of this promotion.
* NOW
NOW: 18+. UK only. NOW account required, set up with debit/credit card
(Visa, Amex or Mastercard accepted). Content streamed via broadband/3G/4G
(charge may apply) (min. speed 2.5Mbps). Register up to six compatible
devices. Of the six you register, only one device can be used at any one
time unless you have purchased NOW Boost in which case you will be able to
use three devices at once. Chromecast counts as two devices. Some content
unavailable on some devices, see nowtv.com. Ongoing monthly prices and
channels subject to change. Some of our shows aren’t available live or on
catch up. Head to nowtv.com/slating to see what shows you can watch live.
Shows are available on catch up for at least 7 days from date first shown.
Ongoing monthly prices and channels subject to change. Offers not available
to existing customers currently billed by a third party such as Vodafone /
Apple / BT or NOW Combo customers. Further terms apply. For more
information on NOW visit our FAQs page. Discounts below available to new
NOW customers signing up via TalkTalk. Passes much be redeemed by 1st
August 2021, after which is void.
£5 off NOW Entertainment Membership: Offer ends 28/02/2022. You pay £4.99pm
for 12 months of a NOW Entertainment Membership instead of the usual
selling price of £9.99pm. Membership must be redeemed by 28/02/2022, after
which is void. 1 use per membership. New NOW customers only. Available to
new NOW customers signing up via TalkTalk. Membership automatically renews,
unless cancelled (currently NOW Entertainment Membership is £9.99 a month).
£5 off NOW Cinema Membership: Offer ends 28/02/2022. You pay £4.99pm for 12
months of a NOW Cinema Membership instead of the usual selling price of
£9.99pm. Membership must be redeemed by 28/02/2022, after which it is void.
1 use per membership. New NOW customers only. Available to new NOW
customers signing up via TalkTalk. Membership automatically renews, unless
cancelled (currently NOW Cinema Membership is £9.99 a month).
41% OFF Sky Sports Month Membership: You pay £20pm for 12 months of the NOW
Sky Sports Month Pass instead of the usual selling price of £33.99pm.
Auto-renews after 12 months at £33.99pm unless cancelled. Cancel anytime.
Red button and interactive services aren’t available. Live scheduling may
be subject to change. You can only have one Sky Sports Membership in your
account at a time.
NOW Boost Membership: Enjoy HD and Dolby 5.1 surround sound on up to 3
devices at the same time. Requires compatible device and 1080p HD TV (or
higher). Limited On Demand content available on HD. Boost is not compatible
with Hayu. Only Sky Sports Main Event and Premier League channels available
with Sports Pass in 50fps. Requires minimum broadband speed of 12Mb/s and
NOW Membership. Auto-renews if you have an active Membership until
cancelled. Active surround sound by changing device settings. Membership
not available to some Combo and NOW Broadband customers – see
help.nowtv.com/boost for more details
* TalkTalk TV
TalkTalk TV is available to TalkTalk broadband customers (excluding FTTP).
Monthly access fee for TalkTalk TV subscription is £4. Minimum TalkTalk TV
commitment is 30 days and can be cancelled with 48 hours notice any time
thereafter (broadband contract length still applies and cannot be cancelled
mid contract). If TV subscription is cancelled part way through a billing
cycle, a credit for the remaining part of the month will be applied in the
next cycle.
Features pause and rewind (for up to 30 minutes), access to over 80
Freeview channels with 15 in HD and 7 day catch up. 7 day catch up
available for certain channels only and not all programmes available on
channels where catch up is available. TalkTalk TV provides access to on
demand content and certain subscription services (separate subscriptions
may be applicable directly with the service provider). Available platforms
include; Netflix, NOW, Amazon Prime Video, Britbox, BBC Sounds, UKTV Play,
STV, ITV Hub, BBC iPlayer, All 4, My5, S4C, Milkshake and Pop Player. These
are accurate as of 13/07/2021 but subject to change. Minimum connection
speed of 7Mb/s required. Please visit the Freeview coverage checker for
expected channel availability.
You need to connect your TalkTalk TV Box to the internet and your TV
aerial.
* TalkTalk TV Box
One off TalkTalk box fee £25. £9.95 P&P charge for new customers (includes
router postage). Free postage for existing customers. You need to connect
your TalkTalk TV Box to the internet and your TV aerial.
* TalkTalk TV Multi-room
No additional monthly charge. Customers will need to purchase an additional
TV Box (one-off cost of £25).
Multi-room TV subscription requires a mandatory engineer install (£25) to
activate your multi-room Box and a Power Line Adaptor which will be
provided during installation.
Aerial connection and internet connection is required (ethernet cable from
router to STB, or Power Line Adaptors if the STB is more than 3m from
router).
Where ethernet is not available, Power Line Adaptors will be provided at no
additional cost.
* Supersafe
AWARD-WINNING ONLINE SECURITY
The anti-virus technology that is used in our SuperSafe boost, powered by
F-Secure has consistently been awarded the Best Protection award by
AV-Test, a leading independent organisation, for six out of the last eight
years – more than any other company.
* Calling Boosts
Calling Boosts Monthly Boost charges are additional to your Plan and are
subject to change. All Boosts have minimum duration of 1 month. Once added,
you'll continue to receive the Boost until you opt-out or your broadband
service ends (we need 48 hours' notice to terminate). We'll have the Boost
activated as soon as possible but will confirm when it goes live with an
activation email. Boosts are billed in advance.
International Max Calling Boost 1000 inclusive anytime minutes to 50
international destinations plus the Channel Islands. Applies to calls made
to standard price landline and mobile numbers, and excludes calls to
international premium satellite calls and non-geographic numbers. Click
here for list of destinations the Boost applies to. If you go over your
allowance you'll be charged at a discounted rate. All non-inclusive
international landline and mobile calls will be charged at a discounted
rate with a per call connection fee applies.
Unlimited UK Calling Boost Unlimited calls to UK landline numbers starting
01, 02, 03, and standard UK mobile numbers only (excluding 070 and 076).
Excludes calls to the Channel Islands, dial-up internet, indirect access,
premium mobile services & all other numbers. The maximum call time is 60
minutes per call.
* Wi-Fi Hub Entitlement
Wi-Fi Hub Entitlement The TalkTalk Wi-Fi Hub Black is included with all
Fibre 35 and 65 plans and is limited to one per household.
Amazon eero Entitlement Available on Fibre 150 data only and Fibre 500 data
only plans only. Eligibility for TalkTalk plans with Amazon eero depends on
location. For the small number of properties outside eligible locations,
customers will receive TalkTalk’s award-winning Wi-Fi Hub. Location will be
confirmed by sales agents at point of sale. One eero included with your
package, though supplementary eeros can be purchased by contacting
TalkTalk. The eero device is restricted use and can only be used on the
TalkTalk broadband network and with TalkTalk eero enabled packages
(currently Fibre 150 and 500 data-only), otherwise they may be deactivated.
A compatible mobile phone is required to use the eero app and install your
eero device and will be confirmed at point of sale. You will need to agree
to Amazon eero Terms and Conditions and read their Privacy Policy.
* Pricing Information
For full terms & conditions please visit talktalk.co.uk/legal
* Speed Information
Important information about your speed estimate: We've signed up to Ofcom's
broadband speeds voluntary code of practice and we'll always give you the
fastest speed your line can handle for the product you have selected. As of
November 2020, if a customer has an existing FTTC or G.Fast service and
enters their full address or telephone number to check broadband
availability, the actual speed of their current Broadband service will be
used to determine the speed estimates that we give to our customers. A
series of calculations will be made on the current line speed to determine
the speed range & Minimum Speed Guarantee. For more information please
visit Ofcom's website.
For customers using a postcode to check broadband speed, or who are
currently without an FTTC or G.fast service, we will continue to use speed
estimates from Openreach. These estimates are based on the performance of
similar premises across the country. We'll do everything we can to give you
a great experience online but the speed you get is likely to be affected by
things outside of our control like the distance your home is from the
cabinet and the telephone exchange, the specification of your computer and
the condition of the wiring in your home. You may also notice a drop in
your speeds during peak times in the evening and at weekends when more
people are using the internet.
How we calculate our speed estimates
TalkTalk conforms to the testing principles set out in Annex 5 of the
Better Broadband Speeds Voluntary Code of Practice.
Within the majority of the latest generation Wi-Fi Hubs that we provide to
our customers we include TruSpeed© measurement software provided by our
partner ASSIA. From this estate we have 10,000 lines that form a dedicated
set of panellists that we use for measuring our network performance.
The test panel is spread over different broadband technologies and
throughout the TalkTalk network covering over 750 telephone exchanges
areas. Speed tests are run throughout the day, with each of the panellists’
Wi-Fi Hubs running tests every 2 hours against a speedtest server. The
server is located outside of the TalkTalk network so that it isn’t subject
to any favourable traffic handling. Speedtests use no more than 3 TCP
threads and we avoid running tests in the presence of end user background
traffic.
The sync rates of the panellists’ lines are recorded every time a test is
run, and we compare the throughput result (actual speed) to the sync rate
to calculate the percentage speed loss, if any, due to congestion. We
particularly look at the speed results during peak hours (8-10pm) when our
network is at its busiest. We take these speed results into account when
quoting estimated broadband speeds for new customers and customers that are
re-contracting.
For some higher speed services we also supplement our testing using
SamKnow’s Whitebox’s installed in volunteers’ premises to ensure accurate
measurements.
* Monthly Allowance
There is a monthly billing allowance on all TalkTalk packages. If you go
over your allowance you will be barred from making outgoing calls from your
TalkTalk landline (excluding calls to the emergency services) and you will
be unable to select on-demand TV services. You will still need to pay for
all charges in excess of your allowance limit. Please check My Account for
further details.
* Fibre Speeds
Unlimited Fibre 35 Broadband - On average 3x faster Compared to TalkTalk’s
average download speed on Fast Broadband. TalkTalk’s average download
speeds are based on the download speeds of at least 50% of our customer
base at peak time (8pm to 10pm). Speeds will vary depending on a number of
different factors. You can check the estimated speed to your property prior
to purchasing.
Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s
average download speed on Fast Broadband. TalkTalk’s average download
speeds are based on the download speeds of at least 50% of our customer
base at peak time (8pm to 10pm). Speeds will vary depending on a number of
different factors. You can check the estimated speed to your property prior
to purchasing.
* Your Details
We may contact you about our product and services. If you do not wish your
details to be used for this purpose, please write to us at; The Data
Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT,
stating your full name, address, account number and mobile phone number.
* 30 Day Great Connection Guarantee
You can cancel your Faster Fibre contract within 30 days of your line being
connected provided that you cancel by calling 0345 172 0088.
You will be charged for the period prior to your cancellation, including
any set up or delivery charges. This does not affect your cooling off
period. Offer does not apply to existing customers.
* The monthly price of Fast Broadband, Fibre 35 and Fibre 65 broadband will rise
in April each year by the rate of inflation plus 3.7%, from 2022. Please visit
talktalk.co.uk/legal for more information.
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