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Submitted URL: https://www.vsp.com/legal.html
Effective URL: https://www.vsp.com/legal
Submission: On November 30 via api from US — Scanned from DE

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MEMBER RESOURCES AND COMMITMENTS

In order to best meet the needs of members and comply with applicable laws, VSP
provides a variety of resources and commits to the following:

PROTECTED MEMBER CONFIDENTIALITY PROGRAM

VSP members who are victims of domestic violence may request alternative
communication methods for claims-related information. Click on the link to learn
more.

THE VSP FRAUD WATCH PROGRAM

VSP has created the Anti-fraud and Abuse Program as a resource for members to
report fraud and abuse. Click on the link to learn more. 

TIMELY ACCESS TO CARE

You have the right to receive care and services in a timely manner

Appointment Type Timeframe Routine Eye Exam

Within 30 calendar days

Non-Urgent Medical Within seven days Urgent Care If call is received during
office hours, and the doctor determines the need of a member to be urgent,
member should be seen within 24 hours Telephone Screening Evaluated to determine
the severity of the condition and disposition within 24 hours Speciality
Referral Within 14 calendar days from thte time the primary care provider
requests the referral

LANGUAGE INTERPRETER SERVICES

You have the right to receive language interpreter services. When scheduling
your appointment, tell the provider’s office that you need an interpreter at the
time of your visit.

NON-DISCRIMINATION STATEMENT

VSP complies with applicable Federal civil rights laws and does not discriminate
on the basis of race, color, national origin, age, disability, or sex.



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LEGAL AND PRIVACY

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RELATED SITES

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© 2021

Vision Service Plan.

All rights reserved.