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Text Content

NEW
New:New ElectionOutreach Solutions - Update & Inform Voters and Answer Common
Questions Automatically
Solutions

Text RemindersInteractive SurveysEligibility ScreeningIntelligent
ReferralsDocument VerificationCall SchedulingChatbots
Use Cases

CommunityMotivatorUtility Application HelperMental Health
ConnectElectionsConnectStaff Rapid NotificationVaccine HelpDeskWorkforce Connect
Medicaid Enrollment
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About

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SECURE AND PROVEN SOFTWARE TOOLS FOR GOVERNMENT AGENCIES AND NONPROFITS

CommunityConnect Labs enables nonprofits and government agencies to provide
equitable services that delivers results for all.

We provide outreach, communications and customer experience solutions for social
services, health and human services.

Learn More



CUSTOMER EXPERIENCE SOLUTIONS


MEDICAID ENROLLMENT SOLUTIONS

Benefits

 * Reduce number of individuals predicted to lose Medicaid coverage
   
 * Increase re-enrollment
   
 * Improve utilization of human resources
   

Learn More



CUSTOMER SERVICE CHATBOT

Overwhelmed by inbound calls? Maintain your agency's level of service during
increased public demand for information.
‍
Key Features:

 * Reduce inbound questions and call hold-times
 * Provide answers to questions quickly, conveniently and confidential
 * Allows residents to access information anywhere, anytime

Learn More


COMMUNITYMOTIVATOR

Benefits:

 * Deliver key information to educate, motivate and activate people to get
   vaccinated
 * Send out time-sensitive and important vaccination information to a large list
   quickly and easily
 * Enable people to find nearby vaccination locations and hours by just texting
   in their zip code
 * Language Access: Multiple languages available

Learn More



WE HELP YOU SERVE UNDERSERVED COMMUNITIES

CommunityConnect Labs enables government and service providers to use simple and
customizable mobile messaging to connect with underserved people.

90% of low-income people have mobile phones

95% of texts are read within 3 minutes of being sent

Text messaging is free to receive on most phone plans

CommunityConnect Labs proved one of our most valuable partners in reaching out
to and engaging Virginia's hardest to count communities. The team was incredibly
responsive, dedicated, and innovative in approach and played a significant role
in our efforts.

Kelly Thomasson
Secretary of the Commonwealth of Virginia



CONNECT, LISTEN, AND NUDGE

Our mobile messaging platform supports communication across the client lifecycle


APPOINTMENT REMINDERS

Send personalized, automated reminders for deadlines and events: reduce no shows
and decrease busywork.


SURVEYS

Conduct robust surveys with 3x the response rate of traditional methods.
Leverage skip logic and randomization.


ELIGIBILITY SCREENING

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP
with no wait time, then direct them to services.


INTELLIGENT REFERRALS

Connect your clients to assistance based on their needs and preferences, like
language and location.




DOCUMENT VERIFICATION

Visually verify addresses, employment, and other info via image sent by text. No
more faxes, scanners, or computers for clients.


BROADCAST MESSAGING

Send mass broadcast text messages to clients to keep them informed about
services and other relevant information.


AI VIRTUAL ASSISTANT

Allow clients to engage with a chatbot available 24/7 to answer their questions
or direct them to resources.


APPOINTMENT REMINDERS

Send personalized, automated reminders for deadlines and events: reduce no shows
and decrease busywork.


SURVEYS

Conduct robust surveys with 3x the response rate of traditional methods.
Leverage skip logic and randomization.


ELIGIBILITY SCREENING

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP
with no wait time, then direct them to services.


INTELLIGENT REFERRALS

Connect your clients to assistance based on their needs and preferences, like
language and location.


DOCUMENT VERIFICATION

Visually verify addresses, employment, and other info via image sent by text. No
more faxes, scanners, or computers for clients.


BROADCAST MESSAGING

Send mass broadcast text messages to clients to keep them informed about
services and other relevant information.


AI VIRTUAL ASSISTANT

Allow clients to engage with a chatbot available 24/7 to answer their questions
or direct them to resources.






EVERYTHING YOU NEED,
DEPLOYED IN A MATTER OF DAYS.

CommunityConnect Labs’ solutions are built to meet the operational demands of
governments and providers. It’s always scalable, reliable, and secure.

FAST DEPLOYMENT

Your solution will be up and running in days. There’s no software to learn,
there’s no monthly training. We configure and test all the software for you. You
can sit back and just do your normal job.

EASY CHANGES

Changes are easy and quick. Our system is highly flexible and our implementation
specialists are here to make changes to your workflow.  


SIMPLE PRICING

Our total solution pricing is simple and predictable.  It includes everything -
services, technology and 3rd party SMS fees. And we know that things change, so
we don’t nickel and dime you for changes.


EASY TO INTEGRATE


Our modular solutions are designed to be easily customized to fit into your
existing workflow - no code needed. Or you can make something fancy with our
engineering resources.


RELIABLE AND SECURE


Our enterprise-class security and SLA is trusted by leading government agencies.


LET US HELP YOU ACHIEVE YOUR MISSION

Get in touch with the CommunityConnect Labs Team

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RECEIVE NEWS, ANNOUNCEMENTS, AND REPORTS

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330 Twin Dolphin Dr. Ste.131, Redwood City CA 94065


SOLUTIONS

 * Text Reminders
 * Interactive Surveys
 * Eligibility Screening
 * Intelligent Referrals
 * Document Verification
 * Call Scheduling

USE CASES

 * CommunityMotivator
 * Utility Application Helper
 * Mental Health Connect
 * Elections Connect
 * Staff Rapid Notification
 * Digital Check-In
 * Rent Assistance Application Helper
 * Child Tax Credit Connect

COMPANY

 * About
 * News
 * Join Our Team
 * Media
 * Government
 * Contact Us

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CommunityConnect Labs is a 501(c)3 non-profit organization.
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