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 * PRODUCTS
   * Overview
   * Complete & Modern Listening
   * Action-Oriented Analytics
   * Act, Learn, & Transform
   * Integrations
   * Security
   * Customer Experience
   * Employee Experience
   * Digital Experience
   * Contact Center Experience
   * Conversations
   * Speech
   * Digital
   * Decibel
   * Anywhere
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 * Products
   
   CORE PLATFORM
   
    * Overview
    * Complete & Modern Listening
    * Action-Oriented Analytics
    * Act, Learn, & Transform
    * Integrations
    * Security
   
   EXPERIENCES
   
    * Customer Experience
    * Employee Experience
    * Digital Experience
    * Contact Center Experience
   
   CAPTURE SIGNALS
   
    * Conversations
      
      SMS, messaging
   
    * Speech
      
      Voice interactions
   
    * Digital
      
      Website, in-app
   
    * Decibel
      
      Digital experience analytics
   
    * Anywhere
      
      Device, IoT
   
    * Social
      
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    * Surveys
      
      Direct feedback
   
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      Video & focus groups
   
   ANALYZE & PREDICT
   
    * Ask Now
      
      Rapid research
   
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      Words to insights
   
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      Total experience views
   
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      Cross-channel journey analytics
   
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      AI powered actions
   
   TAKE ACTION
   
    * Alerts & Reporting
      
      Right insights, right person
   
    * Medallia Mobile
      
      Insights in your hand
   
    * Ideas
      
      Idea crowdsourcing
   
    * Messaging
      
      Real-time engagement

 * Solutions
   
   SOLUTIONS
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Out-of-the-box industry solutions deployed in days
   
   Medallia Go
   
   ROLES
   
    * CX Professionals
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    * Nonprofit
    * Restaurants & Food Service
    * Retail
    * Technology & Services
    * Telecommunications & Media
    * Travel & Hospitality

 * Customers
 * Resources
   
   MASTERCAST SERIES
   
   Learn from the experience masters in a self guided format.
   
   Learn More
   
   EVENTS AND WEBINARS
   
    * Event Calendar
    * Experience 21
    * MasterCast Series
    * Experts on Demand
   
   RESOURCES
   
    * Blog
    * Resource Library
    * Case Studies
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    * Customer Knowledge Center

 * Company
   
   COMPANY
   
   Creating a culture that values every person and every experience.
   
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    * About Medallia
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GROWTH HAPPENS WITH EXPERIENCE

Turn signals into actions that drive growth.

Request a Demo
Watch Video



MEDALLIA NAMED A LEADER

2021 Gartner® Magic Quadrant™ for Voice of the Customer

Get the report


MEDALLIA TO ACQUIRE THUNDERHEAD

Leader in Every-Channel Journey Orchestration

Learn More


THE RACE EQU(AL)ITY INDEX IS NOW POWERED BY MEDALLIA

How to help companies benchmark racial equity efforts

Learn More


GROWTH HAPPENS WITH EXPERIENCE


TURN SIGNALS INTO ACTIONS THAT DRIVE GROWTH.

Request a Demo Watch Video



MEDALLIA NAMED A LEADER

2021 Gartner® Magic Quadrant™ for Voice of the Customer

Get The Report


MEDALLIA TO ACQUIRE THUNDERHEAD

Leader in Every-Channel Journey Orchestration

Learn More


THE RACE EQU(AL)ITY INDEX IS NOW POWERED BY MEDALLIA

How to help companies benchmark racial equity efforts

Learn More
Customer Experience
Employee Experience
   
 * 
 * 
   


EXPECTATIONS HAVE CHANGED. MEET THEM IN LIVE TIME.

 * Capture Every Signal
   Get one trusted view of the voice of your customers, wherever they connect
   with you. Integrated data from web, social, videos, messaging, and more.
 * Analyze & Predict
   Make sense of experience data with our tailor made machine learning models.
   Let AI do the work to prioritize the biggest opportunities and understand
   preferences and intent.
 * Route & Empower
   Take action, everytime, with tailored data and fast insights. Empower your
   team through our unique org mapping, personalized reports and real-time
   alerts.
 * Act in-the-moment
   Influence experiences as they happen, rescue a churn risk, or deliver stand
   out experiences with instant data and personalized tools at your fingertips.

Learn More


ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS.

 * Capture Every Signal
   Make it easy for employees to have a voice and humanize feedback with video,
   messaging, speech, web, mobile and more.
 * Analyze & Predict
   Understand the complete employee journey in the big and small moments, and
   tap our AI powered analytics to gain insights you’d otherwise miss.
 * Route & Empower
   The employee experience belongs to everyone. Mobilize every department by
   getting the right insights to the right person so they can make a difference.
 * Act in-the-moment
   Drive immediate action with real-time alerts and dashboards that shine a
   light on opportunities to improve the employee experience.

Learn More


THE BEST BRANDS IN THE WORLD CREATE GREAT EXPERIENCES.

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, digital behavior, and more — all in one place.

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


CUSTOMER EXPERIENCE LEADER 2021

The Forrester Wave™: Customer Feedback Management Platforms


EMPLOYEE EXPERIENCE LEADER 2020

The Forrester New Wave™: EX Management Platforms For Large Enterprises 

THE LATEST FROM MEDALLIA

Mastercast

Experience leaders giving practical advice in a self paced format.

Meet an expert

Your all access pass to Medallia Experts. Get guidance in a 30-minute session.

Case Study

J&J leverages service-desk feedback signals to improve employee experience.


REQUEST A DEMO

Learn how Medallia can work for your business.

Get In Touch


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 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Employee Experience
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Integration Layer
 * Mobile
 * Voices
 * Social

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Navigating COVID-19
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Medallia Experience Conference
 * Careers

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© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.


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