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Updated on 05/10/2021
CISCO
A company's rating is calculated using a mathematical algorithm that evaluates
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number of resolved issues, number of company's responses etc. The algorithm is
subject to change in future.
1.9 1 rated review Is this your business?
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2.4K CLAIMED LOSSES
13 TOTAL REVIEWS
1.9K PAGE VIEWS
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CISCO OVERVIEW
* Cisco has 1.9 star rating based on 1 customer reviews and ranks 214 of 908
among companies in Gadgets and Accessories category. Consumers are mostly
dissatisfied.
Rating Distribution
100% unfavorable
* Pros: Service much improved.
Cons: Difficult to resolve charges and cancel service.
* Recent recommendations regarding this business are as follows: "Be wary of
signing up for any of their subscription services.".
View full overview
RATING DETAILS
1 rated review
Value for money 3/5 Discounts and Special Offers 3/5 Product or Service Quality
3/5 Diversity of Products or Services 3/5 Advertised vs Delivered 1/5
Customer Satisfaction
CONTACT INFORMATION
Website:
www.cisco.com
Mailing Address:
170 West Tasman Drive
San Jose, California 95134
United States
Phone:
(800) 553-6387
Contact Cisco Customer Service
CISCO REVIEWS
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Maria R Zur
Maria R Zur
This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ventura, California, United States
#2544197
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PROBLEMS CANCELING WEBEX SUBSCRIPTION
May 10, 2021
1.9
Cisco Systems does everything in their power to make it difficult to challenge
charges, obtain refunds, and cancel accounts. We made a request to cancel our
Webex service with Cisco on April 29. It had to go to a "special team" for
review and our request was assigned a case # along with the statement we would
be contacted in 48 hours. No such contact was ever made so I sent an email on
May 5 and no response. On May 9, we were charged for our monthly subscription. I
immediately called Cisco and was told that any cancellation requests have to go
to a special team because we have an enterprise account and cancelling can take
up to 15 days. Why??? It takes less than 30 minutes to start a subscription
service but 15 days to cancel? What is the reason behind this? You also cannot
speak directly to the team that handles cancellations. This is a total ploy for
Cisco to keep charging. Oh, and good luck trying to get a refund. We are still
waiting for a refund from October 2020 when we changed our service status. At
first, a flurry of emails and communication and then nothing. Apparently, the
refund request went to the special team and they have absolutely no incentive to
address the issue. This is a tech company and really, they cannot put in place a
process to address such requests in an expedited manner? SHAMEFUL and a SHAM!
View full review
Loss:
$264
Pros:
* Service much improved
Cons:
* Difficult to resolve charges and cancel service
Preferred solution: Full refund
User's recommendation: Be wary of signing up for any of their subscription
services.
Comment
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Anonymous
Guest-917307 Vancouver, Washington, United States
#917307
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CISCO WILL NOT SYNC ROUTER WITHOUT PAYING THEM $100
Sep 12, 2016
Bought a Cisco e1200 router about 18 months ago. I didnt know how slow it was
running until I took my computer to my girlfriends house and it it ran on her
wifi a LOT faster. SHe told me I needed to call and have the router manufacturer
sync it to my computer. Today I called Cisco customer support to have it sync'd.
After 45 mins of BS on the phone the guy from India or Pakistan told me I'd have
to pay $249 for a 1 year service contract and they would clean up my computer to
speed it up, block my neighbors from the router that were now showing as using
it, and then sync the router for me. I told him I didnt want all the other
things, I just wanted him to sync the router. After 8-10 mins of saying no to
the $249 he finally said I could just pay $99 for them to block my IP address
and then they would sync the router. I asked him if I went out and bought a new
router for $79, would they then sync it for free. After giving me another 10
mins of BS he finally said yes they would. SO I asked why should I pay the $99.
He said because that is the only way they could sync the router for me. It is
very obvious that Cisco's supposed 'customer service' line is set up to be
purely a 'sales pitch line' to further increase their profits, and is NOT there
to actually provide a service to their customers. I DID NOT get my router sync'd
to my computer because I would not pay them more than I paid for the router
$69.99 to have said router sync'd to my computer. Don't fall for this!! Buy a
different brand of router if you can, and hopefully the company will sync it for
free.
View full review
Reason of review:
Damaged or defective
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Anonymous
Guest-940333 Laguna, California, United States
#940333
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ILLEGAL ACCESS TO WIFI REVIEW
Oct 20, 2016
Cisco has allowed david dumetz illegal access to my computer to upload personal
info to his media site ,he is a stalker ,crazy person who needs help.
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Anonymous
Guest-508141 Mohali, Punjab Province , Pakistan
#508141
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FAULTY HARDWARE REVIEW
Jul 09, 2014
cisco gives terrible service for hd channels..nowaday,star sports hd 1 & 2
channels are not working and utv star hd does not illustrate in hd ...i was
complainted many time in 921709**** ..but they don't solve my problem...i m very
upset from the service of ciscio.... Hardware info model: 920 hardware id: 812
ver: 1.1 serial number: SAWBHXGTG mac address: 38C85CBB6F22
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Ed Zvc
Ed Zvc Chicago, Illinois, United States
#445029
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FLIP VIDEO - CISCO
Sep 04, 2013
DO NOT buy a Flip Video Camcorder from Cisco. They are discontinuing the product
and you will not be able to use FlipShare which is needed to share or upload
your videos. Their customer service number is disconnected, so you cannot even
get a hold of them I called Cisco corporate headquarters to get support and they
gave me the discontinued number. When I informed them of this, they told me,
"Have a nice day". So, my $200 camcorder will now become useless. This is
inexcusable considering all the people who have purchased this camcorder. I will
never deal with Cisco again.
Loss:
$200
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Anonymous
Guest-368306 Montana, Montana, United States
#435995
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CISCO SWITCH REVIEW FROM MONTANA, MONTANA
Aug 04, 2013
In December of 2012 I ordered overnight a Cisco switch. Three days later I
called and they said they messed up but would get it out right away. Three more
days I called and they said oops we didn't get it shipped but we will right now.
I canceled the order. To date 8 months later I still have not gotten my money
back. Dozens of calls and emails and they always say the same thing "absolutely
we owe you the money but the owner has to okay a refund of this size and he's
not here". Getting a lawyer involved now but what a joke.
Loss:
$1655
Comment
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Anonymous
Guest-311568 Santa Barbara, California, United States
#370177
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WHOLE HOUSE DVR SUCKS
Dec 25, 2012
Cox has advertised its new DVR system as a significant advance over the old DVR
service. This is a crock. The only thing better about the new system programmed
by CISCO is the larger capacity and (should you wish to use it) the idea that
multiple TVs can share programing. In my case I went for the Cisco product
because without it COX would not let me access a couple of channels I wanted to
view. Since installing the new system I am constantly dumbfounded by the
clumsiness of the computer programming by Cisco. Simply deleting a program from
a recorded list is time consuming and if you are watching and want to
delete...you don't want to know what happens!! Movies no longer have
recommendations as to quality. When you select favorite channels and want to
change you need a travel guide. The Search function is absurd: I recently tried
to find a NFL game. The game I was watching was titled "NFL Football" so I went
to the search place (multi screen effort) and searched for NFL--no listing for
any games. I search NFL in keyword--no listing for any games. I search both
places for NFL Football. No games. In addition the fast forward function
sometimes freezes and goes well beyond what you want. Try and record a program
you are watching so you can go to bed and pick it up later??? No chance--the
whole program is recorded from when you started watching so you have to ff when
you go back to finish. This is true even if you change channels and go back to
the program you were watching and try to record from there!. Amazingly the
channel program info is frequently wrong--you can record and find a differerent
program in your recorded list. Timing is also suspect--on three occasions I have
had the proram quit with about 5 minutes of movie left--great time to stop. And
if you want info on coming things like football games what you are likely to get
is something like "Football from New Mexico" without details of the game, teams,
etc. Trying to explain this to COX is a futile effort by the way.
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noreen f Jlz
noreen f Jlz Stamford, Connecticut, United States
#274693
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LINKSYS TECHNICAL SUPPORT
Nov 13, 2011
Phone techs are rude! After conformation that router is under warranty and had
to have miserable phone tech ,unfortunately i could tell he was obviously to
bored to deal, tech tell me (when he bothered to pay attention, that they would
need to charge me for assistance. After explaining over and over that my router
just seemed to stpo and that i did not need assistance with set up he decided to
cut me a break and not charge me. told him that i had already walked through
steps w/ live chat he insisted that i had never done so.[funny they sent me
trancript] He then implied that i could not tell the differnce between a red
button and and ethernet port. He then proceeded to tell me that it was "my
windows" operating system. explained reapetedly i am a Mac user and 1 day prior
had no issue. 3 supervisors & 3hours later i was given yet another phone #. My
son said it best you gat what you pay for! bought cheap got trated cheap! new
mac router works great!
Loss:
$89
Comment
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1 comment
Aaron C Img
Aaron C Img
#374057
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Nov 14, 2011
Yeah Linksys sucks. Everytime I called Linksys tech support while still under
warranty I would get some Indian on the phone who couldn't help me and I would
get transferred around.
I know it was my router that was not working. They would refuse to deal with me
because I was also a Mac user so now I use an Apple Base Station with no
problems.
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Anonymous
Guest-228491 Lewiston, Maine, United States
#263763
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CISCO CHAT SUPPORT COULD USE SOME CUSTOMER SERVICE GUIDELINES
Sep 23, 2011
I had an issue with my ISP after a terrible storm and once everything was fixed,
my Linksys router was not recognizing all of my devices, nor was it allowing me
to update any settings. Since I work from home, I needed to get the router to
work that night to be ready for work the next morning. As it was late, I used
their chat service for assistance. I can't recall exactly whrn I purchased and
registered my router, but it's apparrently no longer eligible for tech
assistance without a subscription fee. Which is fine and doesn't bother me at
all. What does bother me is that I was unaware of it at the time, and the agent
in chat did not disclose that information to me...at least not right away. We
spent almost a half hour together discussing what was ocurring/not ocurring,
what devices I had, what errors I was encountering, etc. The agent said he knew
what the issue was and then advised that he couldn't provide the answer because
I was no longer eligible for chat assistance. He offered me a monthly
subsciption that I could pay for to get this assistance, or I could resolve my
issue myself by visiting a link that lead to a page with no data on it, or an
alternate link that led to a page that did not have any information pertaining
to my issue. if I was not eligible for help, why waste a half hour of my time
making me think I was before pulling the rug out from beneath my feet with a
bait and switch? It would have made me feel a lot better about Cisco's customer
service practices if it had been disclosed to me up front, along with my
options, rather than wasting my time. I was annoyed enough that I ended the chat
and just found my answers by searching the net for a bit. I am a customer
experience analyst for a large marketing firm and so I tend to see it all. While
not surprised by my experience with Cisco, I was left unimpressed and would
really have to consider before purchasing any new products from the company
again.
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judy c Orf
judy c Orf
This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Naples, Florida, United States
#247412
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DON'T BUY FROM CISCO THEY ARE A RIP OFF
Jul 07, 2011
Our daughter ordered a flip video camera from the cisco website as a gift for my
husband. When it arrived we couldn't get it to turn on or charge, after spending
1 hour on the phone with tech support it was determined the battery was no good.
I was told that a replacement would be sent out but that it would be REFURBISHED
! I flatly refused since my daughter paid for a brand new one, they said thats
our policy. At that point I told them I wanted to send it back for a refund,
they said ok but you will have to pay for postage. What ! but you sent it to me
defective why should I have to pay to ship it back. After arguing for 15 min
they agreed to email me a postage paid label. The whole ordeal wasn't worth it,
stay away from their website and their flip video they both stink!!
Loss:
$229
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Fishel Djq
Fishel Djq Lebanon, Missouri, United States
#199540
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CISCO-PAIN IN *** DEFECT RETURN POLICY
Sep 22, 2010
if u buy a linksys wireless router from cisco keep ur reciept from where u
bought it and return there otherwise u have to spend 2 hrs. on phone with a
tech. to find out what u found out in first 5 min router is defective. then u
have to call another number to get a return merchandise number another 25 min on
phone then they put a hold on your credit card while they ship replacement to u
and until they recieve defective one. so to save yourself alot of time and alot
of hassle keep your reciept and deal with the store u bought it from or buy from
someone else
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1
Malynn Waq
Malynn Waq Clarksburg, West Virginia, United States
#195980
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LNKSYS/CISCO RETURNS ARE IMPOSSIBLE! WORST COMPANY & SERVICE EVER!
Aug 27, 2010
Never buy Linksys products over the phone Because returns are impossible. I
followed their detailed directions on how to return the router. I followed these
directions but they didn't hold up their end of the deal: After they received my
item, nothing happend (no credit to my account). I called and they exclaimed I
now need to request a credit. What? And they also needed my tracking number.
Give me a break - um, they would have this right on the box. Thankfully I had
it. I can't imagine how many people don't check to see if they were credited.
What a scam!
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1 comment
Guest-182860
#182860
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Aug 30, 2010
So I guess following rules and set processes are out of the question?
Yah OK.
I am a CCNP and have been working with Cisco products for about 10 years now.
Never a problem. You might just be too ignorant to follow the correct steps.
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Clare K Jkf
Clare K Jkf Washington, District Of Columbia, United States
#185495
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CISCO, FLIP VIDEO CAMCORDER, ***!
Jun 11, 2010
11/06/10 - A new event, regarding the above, in UK. (Cisco, Flip Video) Cisco
*** was / is inflicted upon 85 old OAP with multiple disabilities. Purchased
from AMAZON, suposedly NEW BUT with manufacturers defect. Contacted
'inksys-intl@***.custhelp.com' Followed all instructions. Including, try a
different computer. Offered REFURBISHED exchange. For NEW unit, following Cisco
policy. EXPECTING ME TO BEAR ALL COSTS INCURED, AT THEIR INSTIGATION. Finally,
after weeks of work,misery for me, expect me to return item, with promise of NEW
EXCHANGE, AFTER RETURN, possible delay etc. All in all, cost me £380.45
Interested? Would anyone TRUST CISCO ?????
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* Cisco has 1.9 star rating based on 1 customer reviews and ranks 214 of 908
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* Pros: Service much improved.
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