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GET https://nobelbiz.com/

<form class="is-search-form is-form-style is-form-style-3 is-form-id-7727 " action="https://nobelbiz.com/" method="get" role="search"><label for="is-search-input-7727"><span class="is-screen-reader-text">Search for:</span><input type="search"
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Text Content

Search for:Search Button
 * NobelBiz Omni+ Omnichannel Contact Center Solution
   * Inbound Voice Interactions
   * Outbound Voice Interactions
   * Omnichannel Customer Engagement
   * Infrastructure – NobelBiz Omni+
 * NobelBiz Contact Center Voice Carrier
   * NobelBiz LocalTouch®
 * Resources
   * Blog
   * eBooks
   * Steve Bederman’ Resource Collection
   * Webinars
   * White Papers
   * Workshop Series
 * Verticals | Contact Center Solutions
 * Who is NobelBiz?
 * Contact Us!

Linkedin Facebook Twitter Youtube
 * Call 800.975.2844
 * sales@nobelbiz.com

Languages
 * English
 * French


 * Products
   *  * Omnichannel Contact Center Software
     
      * Voice Carrier
     
      * Cloud Contact Center Solution
     
      * Omnichannel Contact Center
     
     
      * Unified Agent Desktop
     
      * Virtual Enviroment for Agents
      * Work From Home
      * Dynamic Agent Scripting
      * Real Time Monitoring
     
     
      * Inbound Voice
     
      * Automatic Call Distribution
      * Interactive Voice Response
      * Computer Telephony Integration
      * Automatic Speech Recognition
     
     
      * Outbound Voice
     
      * Predictive Dialing
      * Preview Dialing
      * Automatic Preview Dialing
      * Progressive Dialing
     
      * Customer Engagement
     
      * Conversational SMS
      * Email Management
      * Live Webchat
      * Web Callback
     
     
      * Reporting & Analytics
     
      * Supervisor Dashboards
      * Reporting Software
      * Call Center Analytics
      * Quality Management
     
     
      * Infrastructure
     
      * Customer Support
     
      * Compliance
     
      * Solutions for Call Labeling & Blocking
     
      * Localtouch Caller ID Management
     
      * Bulk SMS
     
      * A2P 10DLC Messaging Standard
     
      * Dragon Call initiator + Call Guard
     
      * SHIELD Outbound Auto Attendant
     
      * SMRT Inbound Traffic Routing Platform
     
      * Stir/Shaken
     
      * Voice Carrier Infrastructure
 * Solutions
   * By Industry
      * Overview of verticals
      * Lead Generation
      * Business Process Outsourcing
      * Collections
      * Sales & Telemarketing
      * Customer Service
      * Fundraising & Charity
     
     
     By Size
      * Enterprise
      * Small & Mid-Market
 * Resources
   *  * Webinars
      * Podcast: First Contact
      * Workshops
      * Demo Videos
      * BizUncut Video Series
      * Steve Bederman's Collection
      * Partners
     
      * Blog
      * Case Studies
      * Whitepapers
      * eBooks
      * Infographics
      * Guides
      * Glossary
 * Customer Stories
 * About Us

Search for:Search Button
Contact us

Listen to the last podcast episode:


LATEST EPISODE | MARCH 7, 2024

#42: Feeling the Future: Emotion AI & Conversation in Call Centers, with Josh
Feast


ABOUT THE PODCAST

First Contact Podcast it’s about a journey: in business, relationships and
everyday life.

Because no one wakes up one morning and says: ‘I want to work in a call
center!’, we wanted to share the compelling stories of tech leaders and
entrepreneurs and how they found their way into the call center industry.

The multifarious topics, varying from technology to leadership, from recruitment
to customer and agent experience are building our mission of bringing real
conversations with the brightest thought leaders, and business owners.

Host Christian Montes poses questions about their life, their path, their
struggles and successes, and most importantly – his conversational style is
designed to help his guests open up and share their inspiring experiences and
inspire thousands of loyal listeners.



SEASON #5

SEASON #4

SEASON #3

SEASON #2

SEASON #1

Joshua
Feast

#42

Season 5 | Episode 2


FEELING THE FUTURE: EMOTION AI & CONVERSATION IN CALL CENTERS, WITH JOSH FEAST

Welcome to our latest episode where we’re joined by Josh Feast, the visionary
CEO and co-founder of Cogito, who is reshaping the landscape of human
interaction through technology.

In this engaging conversation, we delve into how artificial intelligence and
real-time guidance systems are enhancing the emotional intelligence of customer
service agents, the critical role of leadership in the tech-driven world, and
Josh’s personal journey through the highs and lows of entrepreneurship. This
episode is a must-watch for anyone interested in the future of technology, human
connection, and the power of innovative leadership.

Listen here

Frank
Mona III

#41
Season 5 | Episode 1


TRANSFORMING CONTACT CENTERS THROUGH SERVANT LEADERSHIP AND INNOVATION, WITH
FRANK MONA III

In this episode, Frank takes us on a journey through the intricate world of
contact centers, from the traditional voice-based models to the modern,
omni-channel approach that caters to a diverse array of customer preferences.

He reflects on the cultural nuances and strategic considerations of operating
onshore, nearshore, and offshore centers, providing a global perspective on
delivering exceptional customer experiences.

Listen here

SOME OF THE FEATURED GUESTS WE HAD ON THE SHOW

Shep Hyken
Juanita Coley
Harry Strausser III
Steve Bederman
Jason Cutter
Colin Shaw
Brad Cleveland
Michael Tamer
Gary Pudles
Bob Furniss
Michael Ferree
Jon Arnold


ABOUT OUR PODCAST HOST

With over 15 years of leveraging technology and creative tactics to drive
outcomes, Christian has worked with some of the largest Enterprise Contact
Centers, BPOs, and Global CCaaS providers in the world.

Host of the First Contact – Stories of the Call Center Podcast, where he
interviews leaders from the contact center industry searching for new insights,
tips, and stories. Also, host of the NobelBiz | Webinar Series, which brings top
leaders in the industry together to discuss important topics and share best
practices.

‘It’s really not about being only a call center. This business is driving
outcomes for other companies and how they interact with people.’
 * Why NobelBiz?

 * Customer Support
 * Customer Stories
 * Demo Videos
 * About us
 * Partners
 * Events
 * Contact Us

 * Products

 * NobelBiz Omni+ Contact Center Software
 * Cloud Contact Center Solution
 * Voice Carrier
 * Compliance and Security
 * Localtouch Intelligent Caller ID Management
 * Unified Agent Desktop
 * Inbound Voice Interactions
 * Outbound Voice Interactions

 * Verticals/ Solutions

 * Enterprise
 * Small & Mid-Market
 * Lead Gen
 * Business Process Outsourcing (BPO)
 * Collections
 * Sales & Telemarketing
 * Fundraising - Charity
 * Customer Services

 * Features

 * Automatic Call Distribution (ACD)
 * Interactive Voice Response (IVR)
 * Dynamic Routing (DBR)
 * Computer Telephony Integration (CTI)
 * Predictive Dialer
 * Preview Dialer
 * Progressive Dialer
 * Automatic Preview Dialer
 * Social Media for Contact Centers
 * Dragon Call initiator + Call Guard ecosystem

 * RESOURCES

 * Webinar Series
 * First Contact Podcast
 * Workshops
 * BizUncut - Video Series
 * Blog
 * Whitepapers
 * eBooks
 * Infographics
 * Guides
 * Steve Bederman's Collection


 * © 2023 NobelBiz
 * Terms & Conditions
 * Privacy Policy
 * Cookie Policy

 * © 2023 NobelBiz
 * Terms & Conditions
 * Privacy Policy
 * Cookie Policy

Linkedin Facebook Twitter Youtube
 * English



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2023 Contact Center Industry Recap & Future Projections

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