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CASE STUDY


SCHOOL LUNCH ASSOCIATION OF NEWFOUNDLAND


IN 1988...

An interchurch group investigating the use of food banks in the city of St.
John’s prepared a report entitled Poverty: The One Thing Money Can’t Buy.

Their studies concluded that in many families who regularly used food banks,
children were being kept home from school because parents didn’t have the money,
or food, to provide them with a healthy lunch. The report gained a lot of
attention from the public sector.

A committee was created to fight against childhood hunger in the city. A year
later and the School Lunch Association was born. Today, it serves up to 14,000
students in 39 schools all over the province.

over 1 million meals server

to 14,000 students

in 39 schools this year


THE PROGRAM’S SUCCESS, AND THE IMPACT IT HAD ON THE CHILDREN, WAS INCREDIBLE.

As the program expanded, the School Lunch Association began using digital
solutions to communicate with students' parents and guardians. Email was the
most popular and accessible form of communication for many households. Although
it worked for some time, engagements and open rates soon began to drop.

Staying in contact with hundreds of people spread out over a large area is
difficult. The Association needed a better way to reach everyone in the program.
They began searching for modern solutions to their communication issues.

The School Lunch Association realized the best way to reach out to so many
people was through texting. But could texting really solve all their problems?

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