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CASE STUDY




REMOTE ASSISTANCE TO FIELD WORKERS, LEVERAGING AUGMENTED REALITY AND FOSTERING
INNOVATION

Source: OverIT

Naturgy is an innovative and sustainable multinational energy group operating in
the electricity and gas business of 20 countries, mainly Spain, Latin America,
and Australia, and providing value-added services. With over 16 million clients
and an installed capacity of 15.9 GW, Naturgy operates in the regulated and
deregulated gas and electricity markets as a leader in the gas sector and a
benchmark in the power sector on a global level.

A proactive approach strongly oriented towards innovation is the pride of a
company seeing its field technicians working in hazardous environments, such as
wind farms in Chile and gas substations in Mexico, and planning to extend the
reach to other countries soon. For this reason, Naturgy does not and cannot turn
a blind eye to safety, considering the human capital involved and the importance
and sensitivity of the field it operates in.

But how to efficiently support workforce, while transferring corporate knowledge
and increasing performance with special regard for cost savings?

Naturgy, through its international subsidiary Global Power Generation (GPG), has
selected OverIT as its enterprise remote assistant software provider to support
its maintenance staff working in the field in Mexico, Chile, and soon in other
locations, allowing them to cooperate with back-office experts and leverage
Augmented Reality and collaboration features.



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Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering
Innovation


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MORE FROM OVERIT

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 * IDC MARKETSCAPE: WORLDWIDE FIELD SERVICE MANAGEMENT SOLUTIONS FOR UTILITIES
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