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SPARK 23 SPEAKER SPOTLIGHT: DOUG RABOLD
Posted on Friday 9 June 2023.
H! MY NAME IS DOUG RABOLD, A COMMITTED CX AND ITSM LEADER WHO HAS LED
HIGH-PERFORMING GLOBAL TEAMS OF UP TO 350 RESOURCES AND MANAGED A PORTFOLIO OF
CONTRACTS EXCEEDING $60M. I AM EXCITED TO HAVE THE OPPORTUNITY TO MEET YOU AT
SPARK 23 IN OCTOBER AND SHARE MY WEALTH OF EXPERIENCE AND BEST PRACTICES TO HELP
TRANSFORM YOUR SERVICE DESK OPERATIONS.
Connect With Me
ABOUT ME
🎓 Attended University of Illinois, holds numerous certifications and is a
Certified Instructor.
✅ I am a an acknowledged expert in Customer Experience and Employee Experience
who focuses on growing and developing talent at the individual and the team
levels to deliver exceptional service and support.
💼 I’m currently serving as Chairman of the HDI National Board of Directors and
sits on the Strategic Advisory Council for ITAM Forum.
🏆 I was named AOTMP IT Management Professional of the Year in 2021, was a
finalist for the HDI Best Service and Support Manager in 2021 and was selected
as People’s Choice Winner for 2018 HDI Manager of the Year. I was also named an
HDI Top 25 Thought Leader for ITSM and CX in 2022 and 2023. Most recently I’ve
been selected as Customer Experience Magazine Top 25 CXMStar Influencer in 2023
and a Top 50 CX Influencer for 2023 by CX Network.
🎙️ I have 10+ years of experience in public speaking, is a frequent podcast
guest, and a contributing author to several publications. Check out an episode
here:
FUN FACTS
🌠 I am a Disney superfan, having visited Walt Disney World in Orlando, FL, for
the first time in February 1972 (four months after it opened) and have visited
at least once per year nearly every year since.
⭐ I have met three U.S. Presidents during their respective terms in office
(Jimmy Carter, Ronald Reagan, and Bill Clinton)
⚽ I am a huge football fan (especially of FC Bayern Munchen) and had the
proverbial cup of coffee playing professionally (played 8 minutes on a one-day
contract in the now-defunct National Professional Soccer League)
MY FAVOURITE QUOTES
> “You can dream, create, design, and build the most wonderful place in the
> world, but it requires people to make the dream a reality.” ― Walt Disney
>
> “Today we are shapers of the world of tomorrow.” ― Walt Disney
>
> “You don’t build it for yourself. You know what the people want, and you build
> it for them.” ― Walt Disney
MY TOPIC
LEADERSHIP WITH EASE
OCTOBER 31 | 15:40 – 16:10 (BREAKOUT SESSION)
This session is a precursor to Doug’s upcoming book by the same name. In true
servant-leader fashion, the best leaders invest significant resources – time,
effort, and budget – in helping their team members grow and develop. In this
session, we will explore what Doug Rabold calls, “The Six E’s” of leadership:
Engage, Enrich, Encourage, Empower, Entrust, and Excel. We will discuss how each
of these is a vital contributor to the success of individual team members – and
ultimately of the entire team.
Real-world examples of how The Six E’s have been applied will be explored so
you can take action to apply these same principles to transform any group – even
a lowperforming one – into a well-oiled high-performing team. Key Takeaways: 1)
Exploration of each of the six E’s 2) Explanation of how these have been applied
and the results 3) Preview of the presenter’s forthcoming book
YOUR SERVICE DESK TRANSFORMATION STARTS HERE
Want to join me and 29 other amazing speakers for two days of motivation and
inspiration serving you the best Service Desk insights? We'll give you the
expertise you need to take your operations to the next level and get real
results. Let's do this!
BOOK NOW
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