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 * Product
   
    * GetFeedback platform
      
      Build a best-in-class CX program that adapts to your needs
   
    * Transactional & relational
      
      Rich customer feedback via email and SMS
   
    * Digital
      
      In-the-moment feedback on websites and mobile apps
   
    * Listen
      
      Collect feedback across all channels
   
    * Understand
      
      Quickly uncover insights to improve every experience
   
    * Act
      
      Empower teams to quickly take action
   
    * Integrations
      
      Connect feedback with tools your teams use

 * Salesforce
 * Customers
 * Resources
   
    * What is CX
      
      Understand the key elements of customer experience
   
    * CX classes
      
      Understand the key elements of customer experience
   
    * Partners
      
      Partner with us to build better experiences for your customers
   
    * Resource Center
      
      Trends and industry insights
   
    * Guides
      
      Step-by-step guidance on popular CX topics
   
    * Support
      
      Help articles and tutorials
   
   TOPICS
   
    * Customer experience
   
    * Voice of the Customer
   
    * Net Promoter Score
   
    * Customer Satisfaction Score
   
    * Customer Effort Score
   
    * Salesforce
   
    * Online surveys
   
    * User experience
   
    * Digital experience

 * Plans & Pricing
 * Request a demo

Sign in

Try for free



EXCEL AT CUSTOMER EXPERIENCE IN A WORLD OF CHANGE

ㅤ
Quickly pivot based on your customers' feedback and drive more value for
them—and your business.

Request a demoSee plans



GET THE AGILITY NEEDED TO BUILD BETTER EXPERIENCES ACROSS THE CUSTOMER JOURNEY

Collect targeted feedback and fuse it with customer data to quickly iterate on
your digital experiences and improve customer interactions.

ㅤ

 * How does GetFeedback work?
 * How can I interact with customers?
 * How does it work with Salesforce?


LAUNCH IN MINUTES, SCALE IN DAYS

 * Access survey templates for NPS ®, CES, CSAT, Digital and Purchase
   Experience, and more
 * Make it easy to give feedback anywhere, on any device with mobile-optimized,
   fully branded surveys
 * Close the loop faster with real-time alerts and automatically push feedback
   into the tools you already use

Request a demo



MEET CUSTOMERS EXACTLY WHERE THEY ARE

 * Get precise feedback about websites, apps, chat experiences, or communities
 * Use advanced targeting to ask the right people the right questions with SMS
   and mobile-friendly emails
 * Eliminate blindspots by embedding feedback into restricted or offline
   environments like ATMs and kiosks

Request a demo



GIVE FEEDBACK CONTEXT WITH SALESFORCE

 * Fully integrate feedback natively across Salesforce clouds in a few clicks
   using managed or custom mappings
 * Enrich Salesforce dashboards and reports with feedback and discover the best
   way to drive value for customers
 * Take more targeted actions by segmenting feedback with key customer
   information

Request a demo

ㅤ




DELIVER BETTER EXPERIENCES ACROSS THE CUSTOMER LIFECYCLE

Let us handle customer experience management (CXM), so you can focus on
accelerating your CX program.

Improve customer retention by taking the right actions for your high-value
customers

Increase adoption of products or services by removing points of friction
customers identify

Win loyalty by actively listening to customers and personalizing every
interaction

Turn churned customers into winbacks by bringing more value than competitors




DISCOVER WHY OUR CUSTOMERS TRUST GETFEEDBACK TO POWER THEIR CX

“Customer expectations are changing fast. We rely on agile partners to pivot and
improve. GetFeedback moves at our pace to synthesize Voice of the Customer and
expedite data-driven decisions and actions.”

STEPHANIE STAFFORD, DIRECTOR OF CUSTOMER EXPERIENCE, YETI

Read our success stories




WHAT IS CUSTOMER EXPERIENCE AND CX MATURITY?

More than 80% of companies believe they deliver  “superior experiences,” but
only 8% of customers agree.

ㅤ

If you’re a CX professional, working in customer support, or just looking to
improve your website, see where your customer experience stands now.

Start assessment



BUILD BETTER EXPERIENCES ACROSS YOUR ORGANIZATION

Momentive, the maker of GetFeedback and SurveyMonkey, offers products that help
industry leaders stay agile across their entire business.

Visit Momentive

GetFeedback's integration for Zendesk is now available in early access.

Use customer feedback to unlock the full potential of your service and support
teams in Zendesk and supercharge every service experience.

Learn more

GetFeedback is brought to you by  momentive.ai. Shape what's next with AI‑driven
insights and experience management solutions built for the pace of modern
business.

Copyright © 1999-2023 Momentive

PRODUCT

GetFeedback platform

Listen

Understand

Act

Integration

AppExchange listing

Plans & pricing

RESOURCES

Resource center

Digital help center

Guides

Support

Partners

COMPANY

About us

Customers

Careers

Security

Philanthropy

Newsroom

Investor relations


English


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GetFeedback is brought to you by  momentive.ai. Shape what's next with AI‑driven
insights and experience management solutions built for the pace of modern
business.



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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related
emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and
Satmetrix Systems, Inc.


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