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AN UNPARALLELED CUSTOMER EXPERIENCE


TRANSFORM YOUR BUSINESS WITH INDUSTRY LEADING FIELD SERVICE MANAGEMENT SOFTWARE.
SERVICEBENCH HAS WHAT YOU NEED TO CONNECT YOUR ENTIRE NETWORK, SIMPLIFY YOUR
PROCESSES AND INCREASE YOUR PRODUCTIVITY.

Service providerEnterprise user


YOUR BUSINESS. CONNECTED.


PLATFORM POWERFUL ENOUGH TO MANAGE YOUR ENTIRE BUSINESS. ALL DIFFERENT TYPES OF
REPAIRS. MANAGE YOUR TECHS, CUSTOMERS, WORK IN FLIGHT, PARTS ORDERING, CLAIMING
& INVOICING. BEING USED TODAY BY LARGE ORGANIZATIONS TO POWER THEIR ENTERPRISE.
WORLD CLASS SOLUTION TO MANAGE THE ENTIRE CUSTOMER EXPERIENCE.


CUSTOMER EXPERIENCE

PROVIDE YOUR CUSTOMERS WITH A CONVENIENT, SEAMLESS SERVICE EXPERIENCE CONNECTED
WITH TECHNOLOGY. FROM THE TIME THE CUSTOMER SCHEDULES A JOB UNTIL IT'S COMPLETE,
EVERYONE IS AWARE OF MOST CURRENT STATUS OF REPAIR.


SERVICE EVENTS

PROVIDES ENTERPRISE TOOLS WITH COMPLETE HISTORICAL AND UP TO DATE INFORMATION
FOR BUSINESS AND INDIVIDUAL SERVICE EVENTS. DRIVE FIRST CALL COMPLETES, CUSTOMER
SATISFACTION, PRODUCTIVITY AND PROFITABILITY. SCHEDULE FOLLOW UP VISITS ONSITE.


SERVICE OPERATIONS

AUTOMATE CLAIMS PROCESSING. OPTIMIZE PART OPERATIONS AND DECREASE REPAIR CYCLE
TIME WITH INSIGHT TO INVENTORY ACROSS THE SUPPLY CHAIN WHILE IN CUSTOMER’S HOME.


WORKFORCE MANAGEMENT

CONFIDENTLY SEND THE MOST QUALIFIED TECHNICIAN TO EVERY JOB. EFFECTIVELY CONTROL
YOUR COVERAGE AREAS. LEVERAGE REAL-TIME JOB UPDATES TO ENHANCE CUSTOMER
EXPERIENCE AND INCREASE PRODUCTIVITY.


TECH TOOLS

TOOLS THAT EMPOWER TECHNICIAN TO FOCUS ON REPAIR AND DELIGHTING THE CUSTOMER.
KEEP TECHS AND BACK OFFICE CONSTANTLY CONNECTED, ENSURING FLAWLESS PERFORMANCE
THROUGHOUT SERVICE SUPPLY CHAIN.


DASHBOARDS, REPORTING & ANALYTICS

GET REAL-TIME VISIBILITY INTO YOUR CUSTOMERS, JOBS IN PROGRESS, TECHNICIANS AND
CLAIMS. DIVE DEEPER ON KEY BUSINESS PROCESSES WITH CUSTOMIZED REPORTS.




HIGHLY SCALABLE. GLOBAL SOLUTION.


DISCOVER WHY PEOPLE LOVE SERVICEBENCH, THEIR TRUSTED PARTNER FOR OVER 20 YEARS.

Number of users

Completed repairs

Annual transactions




SERVICE PROVIDERS

From your first customer contact to processing claims for payment, ServiceBench
is the tool you need to optimize your business. Work smarter and get paid faster
when you integrate your network and manage your workflow using the power of
ServiceBench to track and complete every job efficiently.

Learn more




ENTERPRISE USERS

ServiceBench has been the leader in providing enterprise solutions for over 20
years. Simplifying complex challenges in the high demanding, ever changing
service industry. Connecting every touchpoint in the entire service event with
technology, enabling you to monitor and make decisions based on real time
information. Addressing global factors that are evolving service requirements.

Learn more



YOUR NETWORK. MOBILIZED.

Power up your techs. Armed with the ServiceBench Mobile app, your techs can
quickly process onsite jobs with ease. You control configurable, dynamic
processes to guide their workflow and ensure each job is done right the first
time.

No internet? No problem. You can work all of your jobs offline too!



Power up your techs. Armed with the ServiceBench mobile app, your techs can
quickly process onsite jobs with ease. You control configurable, dynamic
processes to guide their workflow and ensure each job is done right the first
time.

JAY GRIFFITH – OWNER OF APPLIANCE MEDIC

It is inexpensive compared to the other systems. I am very, very happy to use
this at this price. It is perfect for a small company like mine and it has
everything I need. I love it.

VADYM KHAVRUN – OWNER ALL BRAND APPLIANCE REPAIR


 * Terms of Use
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 * Do Not Sell My Information
 * © Asurion 2022

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