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 1. legal
 2. privacy policy


ZOOMINFO PRIVACY POLICY



PRIVACY POLICY

AboutI. IntroductionII. How We Collect InformationIII. How We Use InformationIV.
How We Share InformationV. Cookies and Similar TechnologiesVI. Your ChoicesVII.
How Do We Keep Information Secure?VIII. Data RetentionIX. Links to Other SitesX.
Social Media WidgetsXI. Information for Individuals Outside the U.S.XII.
California Privacy RightsXIII. Do Not Track SignalsXIV. Children’s PrivacyXV.
Changes to this PolicyXVI. Questions or Complaints Not Related to the Data
Privacy FrameworkXVII. Contact UsFrequently Asked Questions


 * ABOUT
   
   Updated: January 1, 2024
   Effective: January 15, 2024
   
   PDF Version
   
   ZoomInfo Technologies LLC (“ZoomInfo”) understands that you care about how
   information about you is used. This Privacy Policy (the “Policy”) explains
   how we collect information pertaining to businesses and business people
   (“Business Information”) and all other types of information, including
   personal information, through our online services (the “Services”), website,
   and mobile applications (collectively with the Services, the “Site”); how we
   maintain, use, and share that information; and how you can manage the way
   information about you is handled.
   
   “ZoomInfo” for purposes of this Privacy Policy includes ZoomInfo Technologies
   LLC, a Delaware limited liability company, and its affiliates.
   
   For individuals residing in the EEA, the UK, or Switzerland, please click
   here to find out more information.
   
   For information specific to residents of states with privacy laws, click here
   to find out more about your privacy rights under applicable state law(s).


 * I. INTRODUCTION
   
   This brief summary of certain information in this Policy is intended to help
   you quickly understand what ZoomInfo is, how you can opt out of our database,
   and the potential outcomes of remaining in our database.
   
   ZoomInfo collects business contact and similar information related to
   individuals when they are working in their professional or employment
   capacity and uses this information to create professional profiles of
   individuals and profiles of businesses. We provide this information to our
   customers, who are businesses trying to reach business professionals for
   their own business-to-business sales, marketing, and recruiting activities.
   
   You can opt out of our database by visiting our Privacy Center. At the
   Privacy Center you can also submit an access request or claim your
   professional profile and update your profile information. Using the Privacy
   Center is the quickest and easiest way to access your information or have it
   deleted or corrected. However, if you prefer to email or call us, our contact
   information is listed under the “Contact Us” section at the end of this
   Policy.
   
   By remaining in our database, you may be contacted by our customers when they
   are conducting their business-to-business sales, marketing, and recruiting
   activities. Communications you receive from our customers may be relevant to
   your profession or employment role, but we cannot guarantee that you will
   find such communications to be relevant or of interest to you.


 * II. HOW WE COLLECT INFORMATION
   
   ZoomInfo collects data about people and companies through multiple channels,
   including the web, information provided by our users and customers,
   information licensed from other companies, and research from our in-house
   research team. Click on each dropdown below to learn more about how we
   collect information and the types of information we collect.
   
    * A. WHERE DOES ZOOMINFO GET THE BUSINESS INFORMATION FOR ITS PROFESSIONAL
      AND BUSINESS PROFILES?
      
      
      
      ZoomInfo creates profiles of companies (“Business Profiles”) and
      individuals in their professional capacity (“Professional Profiles”). Once
      we have collected Business Information about a person or company, we may
      combine multiple data points regarding a single person or company into a
      Professional or Business Profile. The resulting directory of Professional
      and Business Profiles (the “Directory”) is then made available to the
      users of the Site, our customers, and our partners. Business Information
      that may be provided in a Professional Profile includes name, email
      address (including business and/or other email addresses, such as
      “freemails” like Gmail, Yahoo, Hotmail, etc.), job title and department,
      phone number (general or direct business numbers, faxes, and/or mobile
      numbers), company name, postal address of company and business-related
      postal address of the person, employment history, and education history.
      Professional Profiles may also include links to articles by, about, or
      quoting an individual, and links to an individual’s social media profiles.
      
      ZoomInfo obtains the data for its Professional and Business Profiles in
      several ways, including:
      
       1. Our search technology scans the web and gathers publicly available
          information.
       2. We license information from other companies.
       3. Our users and customers contribute information about themselves or
          other people and companies.
       4. Through market research surveys, phone interviews, and other research
          conducted by our in-house research team.
      
      ZoomInfo also makes certain limited Business Information from its
      Professional Profiles publicly available in our directory pages on our
      Site (the “Public Directory”). The categories of Business Information that
      may be made available in the Public Directory include, but are not limited
      to, past or current name, company, company headquarters telephone number,
      office address, job title, previous professional experience, professional
      memberships and affiliations, education information, and/or web links to
      articles recently written by or about the featured individual.
   
    * B. HOW DOES ZOOMINFO LITE (FORMERLY COMMUNITY EDITION) AND THE ZOOMINFO
      CONTACT CONTRIBUTOR WORK?
      
      
      
      ZoomInfo offers a service called ZoomInfo Lite (formerly “Community
      Edition”). When subscribing to ZoomInfo Lite, a user may install software
      offered on the Site known as the ZoomInfo Contact Contributor (the
      “Software”) or otherwise provide ZoomInfo with access to the user’s email
      account. If a user installs the Software or otherwise provides ZoomInfo
      access to an email account, the user allows ZoomInfo to access certain
      Business Information stored by the application that the user’s computer
      uses to manage the user’s email and contacts, known as an “email client”
      (e.g., Microsoft Outlook) or stored by a provider of cloud services for
      email (e.g., Google). If required to access this Business Information
      stored on the user’s computer’s email and contact application(s), the user
      may need to provide ZoomInfo with the necessary username and password
      information. We use this Business Information to improve the size and
      quality of our Directory. In exchange for allowing this access, the user
      receives credits for use on ZoomInfo Lite at no charge under specified
      terms and conditions (available at /legal/ce-terms-conditions). A user may
      also access ZoomInfo Lite without providing ZoomInfo such information from
      their email by signing up with their email address instead of connecting
      their Google or Office 365 account directly. Such users will receive fewer
      monthly credits than a user contributing Business Information as described
      above.
      
      Information that may be collected from the user’s email client includes
      the following, if available:
      
       * Name
       * Email address
       * Job title and department
       * Phone numbers (general or direct business numbers, faxes and/or mobile
         numbers)
       * Company name
       * Postal address of company
       * Business-related postal address of person
       * Corporate website URLs
       * Social media URLs
       * Metadata such as Internet Protocol addresses, the dates email messages
         are sent or received, and subject line information
       * Email addresses, names, and job titles of recipients and senders
      
      To ensure the integrity of the Directory, we take the following steps:
      
       * Business Information Only – Emails sent to ZoomInfo Lite users from
         consumer-oriented email services (or “freemails”) such as Gmail,
         Hotmail, or Yahoo, are disregarded.
       * Unattributed – We do not disclose who contributed particular
         information using the ZoomInfo Contact Contributor software or other
         contribution methods, except as discussed below. (See “Disclosures to
         Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures
         to a Buyer of the Company”)
       * Opt-Out – Anyone added to the Directory may request to be removed at
         any time, via email, web, our toll-free number, or by writing to us at
         the Contact Us address below. We will fulfill such requests as promptly
         as we can, and in any event within any time period that may be required
         by applicable law.
      
      ZoomInfo does not “read” the body of email messages; our technology
      automatically extracts only the data we describe in this Policy. We do not
      collect data from custom fields or notes in the email client.
      
      Information extracted may continue to be shared as described above as long
      as the Software remains installed or the user continues to allow
      ZoomInfo’s access to the user’s email account. To stop sharing information
      with ZoomInfo, a user can uninstall the Software at any time or disable
      ZoomInfo’s access to the user’s email account through the user’s email
      account settings. Information that has previously been shared with
      ZoomInfo cannot be unshared by disabling the Software.
   
    * C. HOW DOES ZOOMINFO HANDLE CUSTOMER INFORMATION?
      
      
      
      Customer Information Collected. ZoomInfo may collect the following
      information from or regarding its customers: (1) personal contact
      information regarding users of the Services (“User Information”); (2)
      information uploaded or otherwise provided to our system by a user of the
      Services (“Uploaded Information”); (3) usage logs regarding the use of the
      Site and Services, including logins and other actions taken, time stamps,
      IP address, device or other ID, and other usage data (“Usage Logs”); and
      (4) any other information from or relating to users of our Services
      (“Related Information”) (collectively, “Customer Information”).
      
      Certain users may be provided access to the Services through a company’s
      license agreement. Such company may require that one or more
      administrators have global rights to access any and all information of
      every user who accesses the Services through that company’s ZoomInfo
      account. Questions or concerns regarding the rights of other individuals
      in your company to access your information should be addressed to your
      company.
      
      Use of Customer Information. Customer Information may be used for
      ZoomInfo’s legitimate business interests in connection with a customer or
      its users’ use of the Site, including to respond to user inquiries and
      fulfill user requests, complete transactions, provide customer service,
      send administrative information, and to personalize user experience with
      the Site. We may use Customer Information to better our understanding of
      our users in general and to test, develop, improve, and enhance our
      Services and Site. We may use Customer Information to contact customers or
      their users in the future about services, promotions, opportunities, and
      other general information about ZoomInfo. We may use Customer Information
      to investigate and prosecute potential breaches of ZoomInfo’s security or
      license agreements.
      
      ZoomInfo will not disclose Customer Information to any third party except
      in connection with a legitimate use as set forth in this Policy, in
      connection with a bona fide legal dispute to which such information is
      relevant, in response to valid, compulsory legal process, in response to a
      valid data subject request where required by applicable law, or as
      otherwise required by law. ZoomInfo will, whenever possible, obtain
      confidentiality agreements from any service provider to whom Customer
      Information is disclosed and ensure any recipient service providers are
      committed to employing appropriate technological security measures.
      
      ZoomInfo employs reasonable security and back-up procedures to protect
      Customer Information. However, in the unlikely event there is a loss or
      corruption of Customer Information, ZoomInfo is not responsible or liable
      for such loss or corruption. We encourage our users to retain copies of
      all Uploaded Information on their own system.
   
    * D. HOW ELSE DOES ZOOMINFO COLLECT INFORMATION?
      
      
      
      Information submitted or otherwise collected through our Site. Visitors to
      our Site may choose to submit their name, email address, phone number,
      and/or other information so that they can learn more about our Services,
      register to take part in a ZoomInfo-sponsored event, participate in a
      survey, contest, or sweepstakes, or apply to ZoomInfo’s open job
      positions, among other things. By accessing, using, and/or submitting
      information through the Site, including by filling out forms on our
      website, regardless of whether the form is ultimately submitted, a user of
      the Site consents to the practices described in this Policy with regard to
      the information collected about them. If you do not agree with this
      Policy, you should not submit any information through our Site and you
      must delete all cookies from your browser cache after visiting the Site
      and refrain from visiting or using the Site.
      
      Managing Professional Profiles. ZoomInfo allows any person to claim their
      Professional Profile and to update the information listed about them in
      their Professional Profile. We use the information submitted to update a
      Professional Profile solely for purposes of verifying the submitter’s
      identity, updating their Professional Profile information, and honoring
      their privacy preferences. For additional information, see the “Your
      Choices” section below.
      
      Use of our Services. In order to use certain ZoomInfo Services, users may
      be required to register. From time to time, we may send information about
      our products and services to a user’s email address. Recipients are
      provided with an opportunity to opt out of receiving such emails. We may
      also communicate with users regarding their use of our Services or Site,
      including changes to this Policy. Users may have the option to provide
      additional information when completing surveys in connection with the use
      of Comparably. Information that may be collected includes information such
      as age, gender, education, employment history, job titles, salary, years
      of experience, and benefit information and is governed by Comparably’s
      privacy policy, available here. A more detailed description of how we may
      collect and use Customer Information can be found in the “Customer
      Information Collected” section above.
      
      Providing information to our customers. We receive information about our
      customers’ end-users from or on behalf of our customers. Because of the
      nature of our Services, this information may contain any type of data, but
      typically includes name, contact information, and company information,
      such as company name. We may also collect data automatically through use
      of our Services, as described in the “Cookies and Similar Technologies”
      section below. Any information provided through a website, application, or
      service on which a customer uses our Services is subject to the customer’s
      privacy policy and applicable terms. When we provide our Services to a
      customer, we generally act as a “data processor,” and the customer is
      considered to be the “data controller,” as further described in the “When
      ZoomInfo is a Controller” and “When ZoomInfo is a Processor” sections
      below.
      
      Referring a friend. If a user invites a friend to join ZoomInfo, we will
      ask for such friend’s name and email address, and we will automatically
      send such friend a one-time email invitation to visit the Site.
      
      Purchasing our products and Services. Purchasers of our online
      subscription-based Services may need to provide credit card or other
      payment information. We will use that information solely for the purpose
      of fulfilling the purchase request. We will store credit card or other
      payment information in an encrypted form and will not sell, share, or use
      it again without prior consent. (The only exceptions are described in the
      sections below on “Disclosures to Service Providers,” “Disclosures for
      Legal Reasons,” and “Disclosures to a Buyer of the Company”).
      
      Using Chorus. Our data analytics tools and capabilities enable our
      customers to collect, store, analyze, and share the contents of audio,
      video, image, and text-based communications such as phone calls, video
      calls, emails, chats, webinars, and meetings, along with associated data
      and documentation. These recordings and analyses thereof may also contain
      Business Information or personal information, such as names, titles, and
      contact information. We may reproduce, analyze, summarize, and disclose
      these files, recordings, and any results of our Services with such
      customers and their relevant personnel and other team members, and
      customers may share this information with their personnel or others. We
      may also use such information as described in the “Customer Information”
      section above. Customers may have access to features that incorporate
      automated methods of analysis including artificial intelligence (AI), such
      as by providing an automated summary of a call with action items. We may
      collect biometric information of Chorus customers when such customers have
      provided us with their consent to do so. The collection and use of such
      biometric information are governed by our Biometric Privacy Notice in
      addition to this Policy.
      
      Using our mobile applications. We collect certain information including
      your device type, operating system, location, platform used, device ID,
      and the date of last use, among other non-personally identifiable
      information, through the downloading and use of our mobile applications.
      We may also collect other information such as the user’s name, email,
      company name, and information about the user’s account with us. We may
      also collect calendar information such as calendar meetings, including
      meeting participants, meeting description, subject, and date and time of
      the meeting if a user enables our calendar integration. This information
      is collected to provide you with certain app features, such as meeting
      briefs with meeting and contact details within the app.
      
      Using ZoomInfo Integrations. As part of the Services, ZoomInfo may make
      available to its customers certain “Integrations.” In using ZoomInfo’s
      Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business
      Information from a customer’s CRM, MAT, or sales enablement software may
      be transmitted to ZoomInfo for purposes of matching or cleansing the
      customer’s data against ZoomInfo’s database as a feature of the Services.
      In that event, ZoomInfo may retain and store such Business Information for
      purposes of identifying potential contacts to supplement the Services,
      verifying the accuracy of such Business Information, removing out-of-date
      Business Information from the Services, or otherwise improving ZoomInfo’s
      research processes and the content provided through the Services.
      Information so received may be difficult to attribute to one specific
      source, and we will not disclose the source of particular data, if
      available, except as required by law or with the customer’s consent.
      Customers who wish to opt out of ZoomInfo’s use of such information may do
      so by visiting the ‘Data Sharing’ settings page within the ZoomInfo Admin
      Portal and adjusting the appropriate controls.
      
      Connecting the Services to an email account or calendar. In order to
      provide certain Services, ZoomInfo may require access to the user’s email
      account and/or calendar (e.g., through G-Suite or Office 365). Depending
      on the specific Services being used, we may collect email header
      information, email subjects, email bodies and attachments, and calendar
      meeting information such as meeting participants, meeting description,
      subject, and date and time of the meeting. Customers have control over
      what data is collected, including which mailboxes are connected, whether
      message attachments or content is collected, and which emails or email
      domains should not be collected. ZoomInfo’s access to and use of
      information received from Google Accounts will adhere to the Google API
      Services User Data Policy, including the Limited Use requirements.
      
      From our affiliates. ZoomInfo may obtain personal information from our
      affiliates, such as our current and future parents, subsidiaries, or other
      companies under common control and ownership with ZoomInfo. We may use
      this information to enhance the information that we already maintain and
      to improve the accuracy of our records, in addition to other purposes
      described in this Policy.
      
      From third parties. ZoomInfo may obtain personal information from
      third-party sources such as our service providers and partners. We may use
      this information to enhance the information that we already maintain and
      to improve the accuracy of our records, in addition to other purposes
      described in this Policy.
      
      Creation of aggregated information. ZoomInfo may aggregate collected
      information about our users in a form that does not allow users to be
      personally identified for the purpose of understanding our customer base
      and enhancing the Site and the Services that we and our partners and
      customers can provide you.
      
      Creation of information from inferences. We may use personal information
      we already have in order to draw inferences or to produce scores or
      ratings such as the “Likely to Listen” score. We use scoring models and
      algorithms that evaluate selected data points to produce a score
      predicting the likeliness of an employment prospect to respond to a
      recruiter’s outreach efforts. We do not make any decisions about
      individuals, and we do not tell our customers whether or not to reach out
      to a particular prospect.
      
      Automated information collection. We also collect information using
      cookies and similar technologies, as described below under the “Cookies
      and Similar Technologies” section.


 * III. HOW WE USE INFORMATION
   
   Details about how we use information are provided throughout this Policy, but
   in this section we compile a list of specific uses. Please see below to learn
   more about how ZoomInfo may use the information it collects.
   
   In addition to the uses described in the above section, we may also use
   Business Information and/or personal information for one or more of the
   following purposes:
   
    * Provide, maintain, and improve the Site
    * Verify, cleanse, update, and maintain Business Information and other
      information provided through the Site or through the other methods
      described in this Policy
    * Provide and deliver the Services, process transactions, and send related
      information, including communications and invoices
    * Send technical notices, updates, security alerts, and support and
      administrative messages
    * Respond to comments, questions, and requests, and provide customer support
    * Create ZoomInfo account(s) and identify users signing in to their accounts
    * Communicate about products, services, offers, promotions, rewards, and
      events offered by ZoomInfo and others, and provide news and information
    * Monitor and analyze trends, usage, and activities in connection with the
      Site
    * Detect, investigate, and prevent fraud and other illegal activities
    * Protect the rights and property of ZoomInfo, our customers, and others
    * Personalize and improve the Site and Services, including by training LLMs
      or other Artificial Intelligence models
    * Provide notice of important changes to the Site, including changes or
      updates to this Privacy Policy
    * Facilitate contests, sweepstakes, and promotions, process entries, and
      deliver rewards
    * Consider persons for possible employment with ZoomInfo, and communicate
      about employment opportunities or submitted employment applications
    * Respond to requests from individuals to access, correct, or delete their
      information, or requests to exercise other rights related to their
      information under applicable law
    * Create aggregated statistical data, inferred non-personal data, or
      anonymized or pseudonymized data (rendered non-personal and
      non-identifiable), which we or our business partners or customers may use
      to provide and improve our respective services
    * Comply with our contractual and legal obligations, resolve disputes with
      users, and enforce our agreements
    * Carry out any other purpose described at the time the information was
      collected


 * IV. HOW WE SHARE INFORMATION
   
   We share information with our customers, partners, certain third parties, and
   as required by law. We also share some information publicly through our
   Public Directory. Click on the dropdown below to learn more about how
   ZoomInfo may share information.
   
    * DISCLOSURES OF BUSINESS PROFILES
      
      
      
      We may make any Business Information that our users contribute for
      inclusion in our Directory, that we collect from public web sources, that
      we collect through market research surveys and phone interviews conducted
      by our in-house research team, that we license from third parties, or that
      we otherwise collect as described in this Policy available to users of the
      Site, to our partners, and to our customers. Information provided,
      including Business Information, in creating or updating a Professional
      Profile, will be included in the Directory and thus can be viewed by third
      parties.
   
    * DISCLOSURES VIA PUBLIC DIRECTORY
      
      
      
      ZoomInfo makes certain limited Business Information from its Professional
      Profiles publicly available in our Public Directory on our Site. The
      categories of Business Information that may be made available in the
      Public Directory include past or current name, company, company
      headquarters telephone number, office address, job title, and/or education
      information. Information in the Public Directory is publicly available to
      visitors who visit the Public Directory webpages on our Site.
   
    * DISCLOSURES TO AFFILIATES
      
      
      
      We may share Business Information with our affiliates who may act for us
      for any of the purposes set out in this Privacy Policy, including our
      current and future parents, subsidiaries, and other companies under common
      control and ownership with ZoomInfo.
   
    * DISCLOSURES TO SERVICE PROVIDERS
      
      
      
      ZoomInfo may from time to time disclose Business Information or other
      collected information to service providers, solely for providing functions
      related to our operation of the Site and provision of the Services and for
      no other purpose. For example:
      
       * ZoomInfo uses service providers to process credit card payments on our
         Site. Information such as name, billing address, phone number, email
         address, and credit card information will be submitted to service
         providers for verification and to manage any recurring payments.
       * ZoomInfo uses software hosted by a service provider to provide us with
         information regarding our visitors’ activities on our Site. When
         individuals visit our Site, that service provider may set cookies on
         our behalf and may receive information about such individuals’ browsing
         activity on our Site.
   
    * DISCLOSURES TO INTEGRATION PARTNERS
      
      
      
      In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser
      extensions, Business Information from ZoomInfo may be disclosed to a
      customer’s CRM, MAT, or sales enablement software as requested or directed
      by our customers.
   
    * DISCLOSURES FOR LEGAL REASONS
      
      
      
      We may disclose collected information, including Business Information, to
      a third party if we believe in good faith that such disclosure is
      necessary or desirable: (i) to comply with lawful requests, subpoenas,
      search warrants, or orders by public authorities, including to meet
      national security or law enforcement requirements; (ii) to address a
      violation of the law; (iii) to protect the rights, property, or safety of
      ZoomInfo, its users, or the public; (iv) to allow ZoomInfo to exercise its
      legal rights or respond to a legal claim; or (v) to respond to data
      subject requests for access to data to the extent necessary to comply with
      applicable laws.
   
    * DISCLOSURES TO A BUYER OF THE COMPANY
      
      
      
      If our company or substantially all of our assets are acquired, or in the
      event of a merger or bankruptcy, information about you and/or information
      you provide to ZoomInfo may be among the transferred assets.
   
    * OTHER DISCLOSURES
      
      
      
      Information about individuals who register for a ZoomInfo event with a
      third-party speaker will generally be shared with the speaker and any
      third-party sponsors or partners of the event.
      
      We post customer testimonials on our Site which may contain the customer’s
      name. We obtain consent from the customer prior to posting any
      testimonial. Customers who wish to update or delete their testimonial may
      contact us at privacy@zoominfo.com.
      
      Our Site offers publicly accessible blogs or community forums. Any content
      provided in these areas may be read, collected, and used by others who
      access them. Individuals can request the removal of their personal
      information from our blog or community forum by contacting us
      at privacy@zoominfo.com. In some cases, we may not be able to remove the
      personal information, in which case we will let the requestor know that we
      are unable to do so and why.


 * V. COOKIES AND SIMILAR TECHNOLOGIES
   
   Most websites, including our Site, use a feature of browsers to set a small
   text file called a “cookie” on a computer. The site placing the cookie on a
   computer can then recognize the computer when the user of the computer
   revisits the site to allow auto login and track how the user is using the
   site.
   
   When individuals visit our Site, our servers and/or those of our service
   providers automatically record certain information that the web browser
   sends, such as web request, Internet Protocol address, browser type,
   referring/exit pages and URLs, page loads and clicks, domain names, landing
   pages, pages viewed, time and date of use, and other information. We may link
   this information to information that individuals submit while on our Site,
   which does allow such individuals to be personally identified.
   
   Individuals are free to decline cookies and can configure their browser to
   accept all cookies, reject all cookies, erase cookies, or notify the user
   when a cookie is set. Electing to reject or disable cookies may substantially
   limit an individual’s ability to use our Site.
   
   ZoomInfo may also adopt other technologies that serve similar functions as
   cookies. Click on the dropdown below to learn more about how ZoomInfo uses
   cookies and other technologies on its website.
   
    * A. THIRD PARTY COOKIES
      
      
      
      The use of cookies and similar technologies by our partners, affiliates,
      tracking utility company, and service providers is not covered by this
      Policy. We do not have access to or control over these cookies. Our
      partners, affiliates, tracking utility company, and service providers may
      use session ID cookies in order to:
      
       * personalize visitors’ experience
       * analyze which pages our visitors visit
       * provide website features such as social sharing widgets
       * measure advertising effectiveness
       * track which areas of our site individuals visit in order to remarket to
         them
      
      To disable or reject third-party cookies generally, please refer to the
      third-party’s relevant website or configure your browser settings
      appropriately. Individuals can also reject third-party analytics cookies
      by clicking the “Close” button on the cookie banner when visiting our
      Site.
   
    * B. GOOGLE ANALYTICS
      
      
      
      We use Google Analytics, a web analytics service provided by Google, Inc.,
      on our Site. Google Analytics uses cookies or other tracking technologies
      to help us analyze how users interact with and use the Site, compile
      reports on the Site’s activity, and provide other services related to Site
      activity and usage. The technologies used by Google may collect
      information such as IP address, time of visit, whether a visitor is a
      return visitor, and any referring website. The information generated by
      Google Analytics will be transmitted to and stored by Google and will be
      subject to Google’s privacy policies. To learn more about Google’s partner
      services and to learn how to opt out of tracking of analytics by Google
      click here.
   
    * C. WEB BEACONS
      
      
      
      Our Site contains electronic images known as “web beacons” (sometimes
      called single-pixel gifs) that are used along with cookies to compile
      aggregated statistics to analyze how our site is used. Web beacons may be
      used in some of our emails to let us know which emails and links have been
      opened by recipients. This allows us to gauge the effectiveness of our
      customer communications and marketing campaigns.
   
    * D. ADVERTISING CHOICES AND CONTROL
      
      
      
      Third parties on our Site may use cookies and similar tracking
      technologies to collect information and infer interests for interest-based
      advertising purposes. Those who prefer not to receive personalized ads
      based on their browser or device usage may generally express their opt-out
      preference to stop receiving tailored advertisements. These individuals
      will continue to see advertisements, but they will no longer be tailored
      to the individuals’ interests.
      
      To opt out of interest-based advertising by participating companies in the
      following consumer choice mechanisms, please visit:
      
       * Digital Advertising Alliance’s self-regulatory opt-out page
         (http://optout.aboutads.info/) and mobile application-based
         “AppChoices” download page (https://youradchoices.com/appchoices)
       * European Interactive Digital Advertising Alliance’s consumer opt-out
         page (http://youronlinechoices.eu)
       * Network Advertising Initiative’s self-regulatory opt-out page
         (http://optout.networkadvertising.org/)


 * VI. YOUR CHOICES
   
   You have choices about how ZoomInfo uses your information. Individuals can
   use our Privacy Center to submit requests to access, update, or delete the
   information we may hold about them. Businesses can use the Privacy Center to
   claim and update their company information. Click on the dropdown below to
   learn more about these choices and how you can exercise them.
   
    * A. HOW TO CHANGE OR DELETE PROFESSIONAL INFORMATION
      
      
      
      ZoomInfo provides a self-serve Privacy Center, where individuals can claim
      their Professional Profiles and update profile information, submit an
      access request, or opt out of our database.
      
      Update Professional ZoomInfo Profile. Individuals can keep their ZoomInfo
      Professional Profile up to date for recruiters and others who may want to
      reach them by verifying their Professional Profile and updating
      information such as work history, education history, and contact
      information. Please click here to view, verify, and update your
      Professional Profile.
      
      Request Access to Information ZoomInfo has Collected. Individuals who want
      to access the information that ZoomInfo has collected about them can click
      here to submit an access request. Once we have verified an individual’s
      identity, we will send a report with the information we have collected
      about them.
      
      Remove ZoomInfo Profile Completely. If you wish to remove your existing
      Professional Profile from the Directory, please click here. If you make
      this choice, your Professional Profile and the information within it will
      be removed from our search results as soon as possible.
      
      If you do not wish to, or cannot for any reason, use our Privacy Center,
      you may submit a request using the contact information listed in the
      “Contact Us” section below.
   
    * B. HOW TO CHANGE OR DELETE COMPANY INFORMATION
      
      
      
      An individual who is an authorized representative of a business can also
      use ZoomInfo’s Privacy Center to claim and update that business’s Business
      Profile.
      
      Update a Business Profile on ZoomInfo. An authorized individual can verify
      a business’s ZoomInfo Business Profile to update its company description,
      industry, company location, and more. Please click here to view, verify,
      and update a ZoomInfo Business Profile.
      
      Removal of Business Profiles. ZoomInfo is a specialized web search engine
      focused on finding information about companies and professionals. We
      gather information about companies from corporate web sites, press
      releases, and/or SEC documents filed with the US government. The company
      summaries are created automatically by ZoomInfo’s software based on the
      information we find on those documents and from other sources such as our
      affiliates, partners, or service providers.
      
      As a company policy, ZoomInfo does not remove Business Profiles from our
      search engine. If you are aware that any of the company information is
      incorrect, please update the Business Profile or contact us using the
      information listed in the “Contact Us” section below.
   
    * C. HOW TO OPT OUT OF CERTAIN USES OF INFORMATION
      
      
      
      ZoomInfo gives individuals the opportunity to “opt out” of having their
      information used for certain purposes.
      
      Individuals who no longer wish to receive our newsletter and promotional
      communications may opt out of receiving them by following the instructions
      included in each newsletter or communication or by
      visiting /unsubscribe. After we receive a request, we will send the
      requestor an email message to confirm that the individual has been
      unsubscribed.
      
      Users who have subscribed to ZoomInfo Lite as a data contributor and
      installed the Software or otherwise provided ZoomInfo with access to their
      email account to share certain Business Information as described in this
      Policy may opt out of any further sharing of such information by
      uninstalling the Software, as described on /community-edition or by
      otherwise disabling ZoomInfo’s access to the user’s email account through
      their email account settings. If individuals uninstall the Software or
      otherwise disable ZoomInfo’s access to their email account, ZoomInfo will
      no longer collect Business Information from them through this method. See
      “How we Collect Information” above for more information about ZoomInfo
      Lite.


 * VII. HOW DO WE KEEP INFORMATION SECURE?
   
   Information security is important to us. We follow generally accepted
   industry standards and use a variety of measures to protect the information
   submitted to us, both during transmission and once we receive it. However, no
   method of Internet transmission or electronic storage is 100% secure.
   Therefore, while we strive to use commercially acceptable means to protect
   information, we cannot guarantee its absolute security. For more information
   on ZoomInfo’s security practices, see the ZoomInfo Security Overview page of
   our website.


 * VIII. DATA RETENTION
   
   We will retain personal information for a period of time consistent with the
   original purpose(s) for which we collected it, as described in this Privacy
   Policy, including, as applicable, (i) for as long as we have an ongoing
   relationship with the individual to whom the information pertains; (ii) as
   long as needed to provide users, our customers, or our partners the Services;
   (iii) as necessary to comply with our legal obligation(s); (iv) as necessary
   to resolve disputes or to protect ourselves from potential future disputes;
   or (v) as necessary to enforce our agreements. Retention periods will be
   determined taking into account the amount, nature, and sensitivity of the
   personal information and the purpose(s) for which it was collected. After the
   retention period ends, we will delete the personal information. Where we are
   unable to do so, we will ensure that appropriate measures are put in place to
   prevent any further use of such information.


 * IX. LINKS TO OTHER SITES
   
   This Site contains links to other sites that are not owned or controlled by
   ZoomInfo. We are not responsible for the privacy practices of such other
   sites. When individuals leave our Site, we encourage them to be aware of and
   to read the privacy statements of each and every website that collects
   personally identifiable information. This Policy applies only to information
   collected by this Site or in the method(s) otherwise discussed herein.


 * X. SOCIAL MEDIA WIDGETS
   
   Our Site includes social media features, such as the Facebook “Like” button
   and “Widgets,” such as the “Share” button or interactive mini-programs that
   run on our Site. These features may collect IP address and which page was
   visited on our Site, and may set a cookie to enable the feature to function
   properly. Social media features and widgets are either hosted by a third
   party or hosted directly on our Site. Interactions with these features are
   governed by the privacy policy of the company providing it.


 * XI. INFORMATION FOR INDIVIDUALS OUTSIDE THE U.S.
   
   Individuals who use our Site from outside of the United States should
   understand that we may collect, process, and store their personal information
   in the United States and other countries in which we or our affiliates or
   subcontractors maintain facilities. The laws in the U.S. regarding personal
   information may be different from the laws of the Site visitor’s state or
   country, and disclosure of personal information may be required in response
   to lawful requests by the courts, law enforcement, and national security
   authorities in the U.S. or other jurisdictions where the information is held.
   A list of ZoomInfo’s sub-processors, their locations, and their processing
   activities is available at /legal/subprocessors. ZoomInfo complies with
   applicable international privacy laws and with the EU-US and Swiss-US Data
   Privacy Frameworks, including the UK Extension. If you reside in the European
   Economic Area (EEA), the UK, or Switzerland, expand the dropdown sections
   below to learn more about your rights. Individuals elsewhere outside the US
   with concerns or questions about our privacy practices not addressed in this
   Policy may reach us using the information in the “Contact Us” section below.
   
    * A. INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA (EEA), THE UK, AND
      SWITZERLAND
      
      
      
      The following information applies to residents of the EEA, the UK, or
      Switzerland.
      
      ZoomInfo endeavors to comply with the provisions of the General Data
      Protection Regulation (“GDPR”) as to any information in its possession
      regarding EEA-, UK-, and Switzerland-based persons (“data subjects”). As
      such, ZoomInfo only processes personal information on data subjects where
      it has a lawful basis to do so, which may include the consent of the
      person (especially in the case of website visitors who provide their
      information), performance of a contract, compliance with a legal
      obligation, or the legitimate interest of ZoomInfo or a third party.
      ZoomInfo provides notice to all data subjects as required by GDPR Article
      13 or 14, as appropriate, and honors the rights of data subjects provided
      in Articles 12-23, including the right to be forgotten. For any opt-out
      requests or other inquiries related to privacy, please visit our privacy
      center at /about-zoominfo/privacy-center or email privacy@zoominfo.com.
      
      Purposes of processing and legal basis for processing: As explained above,
      we process personal information in various ways depending upon data
      subjects’ use of our Sites. We process personal information on the
      following legal bases:
      
      1. consent;
      2. as necessary to perform our agreement to provide Services or other
      applicable agreements;
      3. as necessary for compliance with a legal obligation to which we are
      subject; or
      4. as necessary for the legitimate interests of ZoomInfo and ZoomInfo’s
      customers and partners to engage in direct marketing, sales, and
      recruiting activities, and ZoomInfo’s legitimate interests in organizing
      and making available Professional and Business Profiles, given the limited
      impact that use of this Business Information and similar information
      presents to an individual’s private life
      
      ZoomInfo has put in place safeguards to protect personal privacy and
      individual choice, including disclosures of its data processing
      activities, the use of consent or opt-outs wherever possible, and the
      implementation of a Privacy Center: /about-zoominfo/privacy-center.
      
      Right to lodge a complaint: Users who reside in the EEA, the UK, or
      Switzerland have the right to lodge a complaint about our data collection
      and processing actions with the supervisory authority concerned. Contact
      details for data protection authorities are available here.
      
      Transfers: Personal information we collect may be transferred to, and
      stored and processed in, the United States or any other country in which
      we or our affiliates or subcontractors maintain facilities. Per the
      applicable requirements of the GDPR, we will ensure that transfers of
      personal information to a third country or an international organization
      are subject to appropriate safeguards as described in Article 46 of the
      GDPR, such as the UK or EU Standard Contractual Clauses, as applicable.
      
      Individual Rights: Residents of the EEA, the UK, or Switzerland are
      entitled to the following rights under the GDPR. Please note: For purposes
      of identity verification, we may require individuals to provide us with
      personal information prior to accessing any records containing information
      about them.
      
       * The right to access, correction, and restriction of processing.
         Individuals have the right to request access to, and a copy of, their
         personal information at no charge, as well as certain information about
         our processing activities with respect to their data. Individuals have
         the right to request correction or completion of their personal
         information if it is inaccurate or incomplete. Individuals have the
         right to restrict our processing if they contest the accuracy of the
         data we hold about them, for as long as it takes to verify its
         accuracy.
       * The right to data portability. Individuals have the right to ask for a
         copy of their data in a machine-readable format. Individuals can also
         request that we transmit their data to another entity where technically
         feasible.
       * The right to request data erasure. Individuals have the right to have
         their data erased from our Site if the data is no longer necessary for
         the purpose for which it was collected, they withdraw consent and no
         other legal basis for processing exists, or their fundamental rights to
         data privacy and protection outweigh our legitimate interest in
         continuing the processing.
       * The right to object to our processing. Individuals have the right to
         object to our processing if we are processing data based on legitimate
         interests or the performance of a task in the public interest as an
         exercise of official authority (including profiling); using data for
         direct marketing (including profiling); or processing data for purposes
         of scientific or historical research and statistics.
      
      When ZoomInfo is a Controller. ZoomInfo acts as a data controller when we
      collect and use information about data subjects who are visitors to our
      Site, as well as when we collect and use information about data subjects
      for purposes of creating and maintaining our Professional Profiles and
      providing the Services. ZoomInfo’s Data Protection Officer can be
      contacted by email at privacy@zoominfo.com.
      
      When ZoomInfo is a Processor. When our customers use our Services, they
      are acting as the data controller and are responsible for ensuring that
      personal information collected about data subjects is being processed
      lawfully. In those circumstances, we are acting as the data processor, and
      receive personal information as agents of our customers merely for
      processing as instructed by our customers. Our customers are solely
      responsible for determining whether and how they wish to use our Services,
      and for ensuring that all third-party individuals who visitor use a
      website, application, or service on which a customer uses our Services
      have been provided with adequate notice regarding the processing of their
      personal information, have given informed consent where such consent is
      necessary or advised, and that all legal requirements applicable to the
      collection, use, or other processing of personal information through our
      Services have been met by such customers. Our customers are also
      responsible for handling data subject rights requests under applicable
      law, by their users and other individuals whose data they process through
      the Services. ZoomInfo’s obligations with respect to personal information
      for which we are solely a data processor are defined in our agreements
      with our customers and are not covered by this Policy. In certain
      circumstances, ZoomInfo may act as an independent controller of personal
      information in connection with its provision of the Services to customers,
      such as when customers agree to contribute data to our database.
   
    * B. DATA PRIVACY FRAMEWORKS
      
      
      
      While ZoomInfo primarily relies on Standard Contractual Clauses as the
      appropriate safeguard where necessary to ensure the lawful transfer of
      personal data, ZoomInfo complies with the EU-US Data Privacy Framework
      (including the UK Extension) and Swiss-U.S. Data Privacy Framework as set
      forth by the US Department of Commerce regarding the collection, use, and
      retention of personal information transferred from the EU, UK, and
      Switzerland to the United States. ZoomInfo has certified to the Department
      of Commerce that it adheres to the Data Privacy Framework Principles. If
      there is any conflict between the terms in this Policy and the Data
      Privacy Framework Principles, the Data Privacy Framework Principles shall
      govern. For purposes of this certification, covered entities include Zoom
      Information, Inc., DiscoverOrg, LLC, and Datanyze, Inc. To learn more
      about the Data Privacy Framework program and any rights to binding
      arbitration before a Data Privacy Framework Panel, please
      visit https://www.dataprivacyframework.gov. To access the Data Privacy
      Framework List, visit
      https://www.dataprivacyframework.gov/s/participant-search.
      
      For information received under the Data Privacy Frameworks, ZoomInfo will
      require third parties to whom we disclose personal information to
      safeguard that personal information consistent with this Policy by
      contract, obligating those third parties to provide at least the same
      level of protection as is required by the Data Privacy Framework
      Principles. EU, UK, and Swiss citizens may choose to opt out of such
      disclosures. ZoomInfo may have liability to individuals in case of failure
      to comply with the law or this Policy in handling onward transfer of such
      individuals’ information to third parties.
      
      In compliance with the Data Privacy Framework Principles, ZoomInfo commits
      to resolve complaints about privacy and its collection or use of your
      personal information. European Union, United Kingdom, or Swiss individuals
      with inquiries or complaints regarding this Policy should first contact
      ZoomInfo at privacy@zoominfo.com. European Union, United Kingdom, and
      Swiss individuals have the right to access their personal information.
      
      Under some conditions, you may have the right to invoke binding
      arbitration. ZoomInfo has committed to refer unresolved privacy complaints
      under the Data Privacy Framework Principles to JAMS (Judicial Arbitration
      & Mediation Services), an independent alternative dispute resolution
      provider located in the United States and recognized for this purpose by
      the US Department of Commerce. If you do not receive timely acknowledgment
      of your complaint, or if your complaint is not satisfactorily addressed,
      please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more
      information, and to file a complaint.
      
      The Federal Trade Commission has enforcement authority regarding
      ZoomInfo’s compliance with the Data Privacy Framework Principles.
   
    * C. OUR ARTICLE 27 REPRESENTATIVE
      
      
      
      VeraSafe has been appointed as ZoomInfo’s representative in the EU for
      data protection matters, pursuant to Article 27 of the GDPR. For
      individuals who are in the European Economic Area, VeraSafe can be
      contacted in addition to our DPO only on matters related to the processing
      of personal data. To make such an inquiry, please contact VeraSafe using
      this contact form or via telephone at: +420 228 881 031.
      
      Alternatively, VeraSafe can be contacted at:
      
      VeraSafe Ireland Ltd. Unit 3D North Point House
      North Point Business Park
      New Mallow Road
      Cork T23AT2P
      Ireland


 * XII. CALIFORNIA PRIVACY RIGHTS
   
   California law permits California residents to request certain information
   regarding the disclosure of their personal information by us to third parties
   for the third parties’ direct marketing purposes. To make such a request,
   please send the request, by mail or email, to the address at the end of this
   Policy under the “Contact Us” section.


 * XIII. DO NOT TRACK SIGNALS
   
   Browsers or devices may include ‘Do Not Track’ functionality. Our information
   collection and disclosure practices, and the choices that we provide to
   visitors, will continue to operate as described in this Policy, whether or
   not a Do Not Track signal is received.


 * XIV. CHILDREN’S PRIVACY
   
   Our Site is not directed to or intended for individuals under the age of 16.
   We do not knowingly collect or use any personal information from users of our
   Site who are under the age of 16. No personal information should be submitted
   to our Site by individuals who are under 16 years of age. If we learn that we
   have collected information from someone who is under 16, we will take steps
   to delete the personal information as soon as possible. Individuals who
   believe we may have collected personal information from someone under 16
   should contact us at privacy@zoominfo.com.


 * XV. CHANGES TO THIS POLICY
   
   ZoomInfo reserves the right to modify this Policy from time to time, so
   please review it regularly. If we make material changes to this Policy, we
   will notify individuals here, by email, and/or by means of a notice on our
   homepage prior to the changes becoming effective. Continued use of the Site
   after any updates to this Privacy Policy constitutes acceptance of the
   updated Privacy Policy.


 * XVI. QUESTIONS OR COMPLAINTS NOT RELATED TO THE DATA PRIVACY FRAMEWORK
   
   For an unresolved data privacy or data use concern that we have not addressed
   satisfactorily, please contact our U.S.-based third-party dispute resolution
   provider (free of charge)
   at https://feedback-form.truste.com/watchdog/request.


 * XVII. CONTACT US
   
   For questions or concerns regarding this Privacy Policy or our privacy
   practices, please contact us at:
   
   ZoomInfo
   Attn: Privacy
   805 Broadway, Suite 900
   Vancouver, WA 98660
   360-718-5630
   Email: privacy@zoominfo.com


 * FREQUENTLY ASKED QUESTIONS
   
   Want to learn more about ZoomInfo? Check out some of our FAQs. From
   trustworthiness and safety to how we collect data, we are committed to answer
   your top questions:
   
    * Is ZoomInfo Trustworthy?
    * Is ZoomInfo Safe?
    * How Does ZoomInfo Get My Information?
    * Read All FAQs

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