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 * Home
 * About
   * Vision/Mission
   * Leadership & Management
   * KRA Promise
   * KRA Careers
   * KRA Employee Benefits
 * Services
   * Overview
   * WIOA Program Operations
   * TANF Employment Programs
   * Allied Health Training Programs
   * Labor Market Research & Consulting
 * Our Experience
   * Overview
   * Workforce Development Clients
   * Labor Market Research & Consulting Clients
   * Other Federal and State Clients
 * KRA Models
   * Overview
   * Integrated Services
   * Business Engagement
   * Quality & Customer Service
   * Regional Approach
 * Results
   * Overview
   * Integrated Services Results
   * Business Engagement Results
   * Quality & Customer Service Results
   * Regional Model Results
 * Social Newsroom
 * Community Involvement
 * Contact
 * Login

 * Home
 * About
   * Vision/Mission
   * Leadership & Management
   * KRA Promise
   * KRA Careers
   * KRA Employee Benefits
 * Services
   * Overview
   * WIOA Program Operations
   * TANF Employment Programs
   * Allied Health Training Programs
   * Labor Market Research & Consulting
 * Our Experience
   * Overview
   * Workforce Development Clients
   * Labor Market Research & Consulting Clients
   * Other Federal and State Clients
 * KRA Models
   * Overview
   * Integrated Services
   * Business Engagement
   * Quality & Customer Service
   * Regional Approach
 * Results
   * Overview
   * Integrated Services Results
   * Business Engagement Results
   * Quality & Customer Service Results
   * Regional Model Results
 * Social Newsroom
 * Community Involvement
 * Contact
 * Login

 * Home
 * About ►
   * Vision/Mission
   * Leadership & Management
   * KRA Promise
   * KRA Careers
   * KRA Employee Benefits
 * Services ►
   * Overview
   * WIOA Program Operations
   * TANF Employment Programs
   * Allied Health Training Programs
   * Labor Market Research & Consulting
 * Our Experience ►
   * Overview
   * Workforce Development Clients
   * Labor Market Research & Consulting Clients
   * Other Federal and State Clients
 * KRA Models ►
   * Overview
   * Integrated Services
   * Business Engagement
   * Quality & Customer Service
   * Regional Approach
 * Results ►
   * Overview
   * Integrated Services Results
   * Business Engagement Results
   * Quality & Customer Service Results
   * Regional Model Results
 * Social Newsroom
 * Community Involvement
 * Contact
 * Login





KRA SPONSORS AND PRESENTS AT SETA 2024 SPRING CONFERENCE

KRA is pleased to sponsor the 2024 Spring Conference of the Southeastern
Employment and Training Ass ...

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KRA/DC EXPANDS SERVICES AND PARTNERSHIPS IN THE COMMUNITY

Since 2012, KRA has provided comprehensive wrap-around case-management,
workforce-development servic ...

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THE EVOLUTION OF THE KRA NEWSLETTER

There was a pronounced shift from print to digital media in the first 20 years
of this century, and ...

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CONTACT US

    KRA



5950 Symphony Woods Road, Suite 211
Columbia, Maryland, 21044   t. (301) 562-2300
f. (301) 495-2919
info@kra.com

 
 

KRA Corporation’s mission is simple: we provide businesses with a trained and
reliable workforce by preparing jobseekers for today’s competitive workplace and
global economy. Since 1981, KRA has supported the mission of federal, regional,
state, and local agencies that are dedicated to improving the lives of
individuals and strengthening the communities in which we live. Today, KRA is
recognized as a national leader in workforce development for its innovative
solutions, exceptional service, and trusted results.

 * Home
 * About
 * Services
 * Our Experience
 * KRA Models
 * Results
 * Social Newsroom
 * Community Involvement
 * Contact
 * Employee Login



Copyright © 2024 KRA Corporation | All Rights Reserved.


Kalandria H. Thompson, People & Culture Manager

Kalandria is a consummate Human Resources (HR) professional with 10+ years’
experience dedicated exclusively to personnel administration and management. Her
expertise in implementing labor-related policies and procedures to ensure
compliance with local, state, and federal EEO rules and regulations is
unparalleled.  In collaboration with members of the Senior Leadership Team,
Kalandria develops strategies related to advancing KRA’s human capital and
talent, championing our DEIBA-focused workplace culture for corporate- and
program-operations across the country.  A performance-management specialist, she
oversees all aspects of HR activities and programs, i.e. recruitment, selection,
and onboarding; benefits- and compensation-administration; training,
development, and motivation; and work-life balance, well-being, and safety. 
Kalandria—who is a SHRM-CP (Society of Human Resource Management-Certified
Professional), a current member and former President of the West Alabama SHRM,
and a member of the National Society of Leadership and Success—holds a Bachelor
of Business Administration degree in Human Resources Management, University of
North Alabama in Florence.

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Tammy J. Underwood, Director, Continuous Quality Improvement

Tammy’s 10+ years’ experience in workforce-development services includes
positions of Project Director, Industry Intermediary Registered Apprenticeship
Team, and most recently KRA Director, Strategic Partnerships. In her current
role, as part of the Senior Leadership Team, Tammy oversees the implementation
of quality-improvement initiatives across the company, providing supervision and
guidance to the Corporate Quality Assurance Team to ensure the highest level of
customer satisfaction and operational efficiency. She collaborates closely with
cross-functional Departments, i.e. Accounting & Finance, Communications,
Operations, People & Culture, and Strategic Partnerships, identifying areas of
improvement, developing strategies, and driving effective change-management
processes. Tammy earned an MA in Human Services from Liberty University, a BA in
Psychology from Lee University, and is dual-certified as a Professional in Human
Resources, by the Human Resources Certification Institute, and in Diversity,
Equity, and Inclusion in the Workplace, by the University of South Florida.

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Queenie Galvez-Ramiro, Director, Finance, Accounting & Compliance

When Queenie joined KRA in 2017, as a Senior Budget Analyst, she brought with
her 10+ years’ experience and expertise in local-government, non-profit, and
for-profit grant administration and fiscal management of federally funded
programs.  Advancing to Accounting Manager in 2019, Queenie supported
company-wide cost-allocation plans, fiscal-performance and -compliance
monitoring, financial reporting, and single-audit preparation.  In her current
role, she collaborates with other members of the Senior Leadership Team to
advance goals and strategies that position KRA financially for growth and
advancement.  Leading a staff of accounting professionals trained in full-cycle
General Ledger Accounting, Queenie develops and directs implementation of
policies and procedures that maintain critical internal-control systems,
ensuring that company assets are safeguarded and that all financial reporting is
prepared in compliance with corporate strategic plans and applicable local,
state, and federal government requirements.  An acknowledged subject-matter
expert, Queenie has co-facilitated conference workshops related to direct,
shared, and indirect costs; allowable/non-allowable costs; and compliance for
diverse professional workforce-services audiences.  She holds a BS degree in
Accountancy from the Colegio de San Juan de Letran, Manila, Philippines.

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Knowlton R. Atterbeary, President & CEO

In 1981, Knowlton founded KRA Corporation, defining its Vision to engage
businesses, develop workers, and nurture stronger communities. His view of how
KRA could make such an impact evolved into goals, strategies, and a corporate
Mission to provide businesses with a trained and reliable workforce by preparing
jobseekers for a competitive workplace and a global economy. In 2016, NAWDP
selected Knowlton as the recipient of its prestigious Peter E. Kaiser Leadership
Award, an honor recognizing workforce-services professionals—in this case, a
“visionary leader”—who are making exceptional contributions to our industry.  A
member of the U.S. Conference of Mayors Workforce Development Council, Knowlton
has 40+ years’ experience in community and economic development; program and
policy research, analysis, and evaluation; operations management; and training
and technical assistance, both in the U.S. and abroad.  He holds an MBA in
Management/Finance, and a BS degree in Systems Science/Economics, both conferred
by Michigan State University.

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Patrick T.J. Boxall, Executive Vice President & Chief Strategy Officer

Patrick joined KRA in 1996, as a member of our Labor Market Research &
Consulting practice, leading local, state, and Federal government research,
training, and technical assistance projects aimed at improving program
performance and outcomes. In his current role, he formulates and executes
strategic-growth priorities that advance and sustain long-range KRA business
initiatives and goals. Patrick, who has more than 30 years’ experience in
consulting and program operations, with a particular focus on community and
workforce development, earned an MA degree, University of Toronto, and a BA
degree, University of Delaware.

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Vanessa E. Atterbeary, Esq., Corporate Counsel

Vanessa ensures that all KRA policies, procedures, and programs comply with both
the intent and letter of the Federal, state, and local regulations that govern
publicly funded workforce-services contracts.  An attorney for 15+ years, she is
admitted to practice in Maryland and the District of Columbia, and currently
represents District 13 in the Maryland House of Delegates. Vanessa, a graduate
of Leadership Maryland, which supports private- and public-sector executives in
making a positive impact on critical State challenges and issues, holds a JD
degree, Villanova University School of Law, and a BA degree, College of William
and Mary.

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Melody D. Daniel, Program Director

Melody excels in cultivating strategic partnerships with human- and
social-service agencies, private- and public-sector organizations, and other
community-based stakeholders to support a comprehensive network of resources
that provide education, employment, and training customized to our employer- and
jobseeker-customers. A former Career Agent, with more than 15 years’ experience,
her workforce-services expertise includes delivery systems that support
jobseekers applying for, or already receiving, TANF benefits, as well as Adult,
Dislocated Worker, and Youth populations served under WIOA. Melody earned an MPA
in Government and Policy, Grand Canyon University, and a BA degree in Mass
Communication/Public Relations, Delaware State University.

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Marcie Dingle, Corporate Brand & Publicity Manager

Marcie brought her 30+ years’ experience in business development and marketing,
human-resources training and development, and public administration to KRA in
1994, contributing her expertise to myriad contract initiatives, including
information management, labor-focused technical assistance, and publications
production in several leadership and management capacities. Currently, as a
member of the Corporate Communications and Strategic Partnerships Team, she
ensures that every aspect of KRA’s advertising, branding, and publicity
strategies adhere in a consistent manner to advance the company’s mission,
values, and vision. Marcie holds an MA in Business/Public Administration,
Southeastern University; an MA in Education, Washington University; and a BA in
Psychology, La Universidad Inter-Americana.

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Timothy L. Wright, Corporate Quality Assurance Manager

Since 2007, Tim has been responsible for monitoring the operational performance
and quality of KRA-program contracts and subcontracts.  He has 20+ years’
civilian and military experience in quality-assurance standards and compliance,
program and budget management, data analysis, and related staff training and
development.  As the administrator of KRA’s PRIME performance reporting system,
Tim develops corporate-wide tracking and reporting procedures for WIOA and TANF
contracts, as well as customer-specific initiatives, e.g., Disability
Employment, Non-Custodial Parent Employment, and Ticket To Work programs.
Recently retired from the U.S. Navy Reserves, he is a four-time Navy Achievement
Medal and six-time Good Conduct Medal recipient. A member of NAWDP and the
Hampton Roads (VA) Chamber of Commerce, Tim holds a BS degree in Marketing,
University of Phoenix.

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Zaskia V. Ruiz, Executive Vice President & Chief Operating Officer

Zaskia is a forward-thinking leader with a record of accomplishment and success
in the public finance industry. With more than 20 years’ experience, she is a
recognized leader in providing services to Workforce Development Boards and
other publically financed organizations. Zaskia’s commitment to excellence
extends beyond her professional achievements; she is deeply passionate about
health and wellness, and diversity, equity, and inclusion. Through her efforts,
Zaskia focuses on fostering a people-centered workforce culture, in which
employees can thrive as members of the KRA team. Since joining the company in
2017, she has consistently demonstrated exceptional skills and dedication,
earning several well-deserved promotions along the way. Zaskia began her KRA
journey as Manager, Contract and Budget Services, receiving a promotion to
Executive Vice President, Administration & Finance in 2021. Currently, she
oversees multiple key departments, including Operations, People & Culture,
Communications, IT, and Accounting.  In this role, Zaskia provides strategic,
organizational, and administrative leadership, ensuring that day-to-day
operations align with company objectives. Her extraordinary skills in
translating strategies into actionable plans have been instrumental in driving
the company’s success. Zaskia holds a Bachelor of Science degree in Business
Administration from California State University, San Marcos.

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Jonathan D. Overall, Senior Director, Workforce Operations

Since joining KRA in 2014, Jonathan has provided consistent strategic-leadership
support as a Senior Business Services Consultant; Business Services Program
Manager; and Director of Workforce Operations, Program Performance.  In his
current position, he provides management oversight for WIOA American Job
Centers, TANF Employment Programs, and other KRA career-development and
workforce-services operations across the country.  Jonathan implements and
directs site-specific CQI initiatives that increase operational effectiveness
and efficiency, which include program and fiscal contract performance and client
and community engagement. In addition, he is engaged in industry promotion and
outreach through his role as host of KRA’s HUB Podcast Program.  Jonathan holds
a Bachelor’s Degree in Organizational Management from Patten University,
Oakland, California.

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Terrance J. Bowens, Program Manager

With KRA since 2010, Terrance has strategically expanded his expertise from
front-line workforce-development services to program-management operations. His
experience with WIA/WIOA-funded programs is comprehensive and diverse, assisting
jobseekers to develop more productive, self-sufficient lives for themselves and
their families, including customers challenged by disabilities,
justice-involvement, and/or homelessness. In addition, as an accomplished
workshop facilitator and trainer, he has presented at national conferences,
including NAWDP, and has designed workshop strategies for KRA workforce-services
programs across the country. Currently, Terrance manages the operations of a
comprehensive Career- and Business-Services program for eligible
Adult/Dislocated Workers. In addition to being a NAWDP member, Terrance is also
a Certified Professional Resume Writer.



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Derrick A. Colbert, Director, Strategic Partnerships

Derrick directs targeted partnership-development strategies that support KRA’s
Career- and Business-Services Programs, financed by our non-profit-, private-,
and public-sector clients via multiple funding streams.  In collaboration with
members of the Senior Leadership Team, he performs strategic analysis of
industry trends that enhance business-expansion planning related to vital
workforce-services resources, e.g. WIOA, TANF, and ARPA. Derrick has 20 years’
experience delivering highly successful performance-based outcomes for
community-, economic-, and workforce-development initiatives.  His expertise in
the operational aspects of program development and management is unparalleled,
evidenced by prior Associate- and Director-level positions with the Executive
Office of the DC Mayor, including the Workforce Investment Council; the Office
of the Deputy Mayor for Greater Economic Opportunities; and the Office on
Returning Citizens Affairs.  In addition to a BS degree in Business
Administration from Strayer University, Washington, DC, Derrick holds multiple
Certifications, including Business Management Essentials, Continuous Improvement
Management, Business Success and Leadership, and Project Management.

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Rogelio E. Amaya, IT Systems Engineer

With an extensive background in the Information Technology (IT) field, Rogelio
has a proven record of accomplishment leveraging technology to deliver top-notch
Managed IT Services. His journey began as a Telecommunications Technician in
2001, and swiftly progressed to become a Systems Administrator by 2004. In 2006,
he joined the KRA family, and in 2014, he took the bold step of launching CMA
Technologies, of which he is the Founder & CEO. Drawing on his expertise as an
IT Architect and Systems Engineer, Rogelio effectively manages a team that
oversees KRA’s comprehensive systems architecture, encompassing hardware,
software, applications, and infrastructure. This includes crucial aspects such
as cloud hosting, help-desk support, information security, as well as network
oversight and equipment maintenance. Committed to the principles of Continuous
Quality Improvement, Rogelio stays at the forefront of cutting-edge developments
and trends in the ever-evolving IT industry.

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Ryan C. Rand Training & Communications Specialist

Ryan joined KRA in 2021 as the Corporate Training and Development Coordinator,
and was promoted to her current hybrid position in 2023. Her contributions are
integral to the success of two specialized KRA divisions, one of which is the
People & Culture Department that supports employee engagement and experience,
staff education and professional development, and maintenance of federal and
state education-compliance standards. Ryan is also a pivotal member of the
Marketing & Communications Department whose functions include exhibiting at
industry conferences, publishing the KRA@Work company e-newsletter, and
promoting KRA’s Social Media platforms. She holds a Master’s Degree in Legal
Studies from The University of Oklahoma, Norman, OK, and a Bachelor’s Degree in
Operations Management from The University of North Texas, Denton, TX.

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Anthony K. Wilson, Program Director

Anthony’s experience spans 20+ years’ in educational, workforce-services,
talent-development and training, and human-services support programs, including
leadership and management of TANF Employment and Training Programs.  A Workforce
Development Specialist for 10+ years, he excels in career coaching and case
management that guides jobseeker-customers in developing comprehensive
Individual Responsibility Plans for achieving workplace goals and objectives.
Anthony earned a BS degree from Elizabeth City State University, Leadership
Development Certification from 11th Street Bridge Project, and Grant Management
Certification from The Foundations Center.

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Meredith S. Campbell, Outside General Counsel/Business Advisor

Meredith serves as outside counsel and a business advisor to KRA with regard to
our most important asset—our employees.  While helping KRA maintain a positive
and productive workplace, as needed, she resolves workplace-related issues,
advises on personnel matters, and ensures that KRA is up-to-date on compliance,
training, and other related issues.  She guides the firm on how to properly
investigate and respond to any complaints or concerns related to potential
inappropriate behavior.  A member of her law firm’s Board of Directors, Meredith
is also Chair of the Shulman Rogers Employment and Labor Practice Group and of
the Corporate Investigations, Governance and Risk Management Group.  She earned
her J.D. from Harvard Law School in 2001, and graduated summa cum laude with a
B.A. degree from Lehigh University in 1998.

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Tami L. Shephard, Senior People & Culture Business Partner

Tami joined KRA as a People & Culture Business Partner in 2020, bringing with
her an impressive history of 10 years’ experience in the field of Human
Resources. She received a promotion to her current position in 2022, applying
oversight expertise in the areas of onboarding, benefits, employee relations,
and compliance.  Tami is a Society for Human Resource Management Certified
Professional and a Certified Recruitment Specialist. In addition, she holds a
Bachelor’s Degree in Special Education and Child Psychology from Towson State
University, Towson, Maryland.

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Nieal M. Smith-Ross, Program Director

Nieal provides fiscal, strategic, and operational leadership, maintaining
overall responsibility for program performance, quality of service, and
contractual commitment. She also collaborates with members of the KRA Senior
Leadership Team related to meeting/exceeding contract-performance standards. 
Her expertise is drawn from her considerable 20+ years’ experience in community
development, collaboration, and partnership; strategic program planning;
leadership training and development, talent-acquisition; and supportive services
for under-represented individuals in the areas of healthcare, housing, and human
services.  Nieal, a Licensed Social Worker, holds an MA in Social Service
Administration from the University of Chicago, and a BS degree in Social Work
from Southern Illinois University.

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Rosal Chavira, Operations Manager

When Rosal joined KRA in 2023, she brought more than 10 years’ expertise in
workforce-services policy, development, training, quality assurance,
career-development case management, and promoting DEIBA principles and practices
in the workplace—a wealth of experience that contributed significantly to the
workforce-development and education-sectors in the Illinois regions of Chicago
and Evanston.  Managing KRA’s Midwest Program Operations’ Career Services Team,
she spearheads activities, events, and projects that provide educational,
training, and placement opportunities for WIOA-eligible Adult, Dislocated, and
Youth jobseekers, empowering them to actualize KRA’s mission of making a
positive impact in the lives of the communities we serve.  Rosal holds a
Bachelor’s Degree in Sociology and Spanish from Grinnell College in Iowa,
further demonstrating her commitment to being a servant leader and lifelong
learner—traditional tenets of her alma mater.

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Renee J. Brooks, Program Manager

Renee joined KRA in 2014 as a Career Agent/Retention Case Manager/Team Lead,
totally prepared for such a multi-service position due to expertise developed
through years of experience assisting jobseekers on public assistance to break
through barriers to employment—including homelessness.  Promoted to her current
position in 2016, Renee oversees the operations of an urban-area TANF Job
Placement Program, through which she continues to ensure services of the utmost
quality, supporting customers in achieving sustainable employment through
barrier remediation and targeted skills development. In addition to
certifications in Workforce and Career Development and Facilitating Career
Development Training, earned through TAD Grants’ Professional Development for
Workforce & Career Practitioners, and Family Credentialing Certification Renee
holds a BA in Human Services from Sojourner Douglas College, Baltimore,
Maryland.

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Steven A. Evans, Program Manager

Steven joined KRA in 2013 as a Case Manager, providing job-placement services
for a Countywide TANF Employment and Training (TEP) to assist individuals
applying for, or already receiving, public-assistance benefits. In 2015, he was
promoted to the position of Job Developer, helping build partnerships across the
region to identify sustainable employment opportunities for the Program’s
jobseekers.  Steven was later re-assigned as an Outreach Specialist, recruiting
customers and introducing them to the benefits of participating in the
urban-area TEP to which he had transferred. Promoted to his current position in
2022, Steven manages the day-to-day operations of an Educational & Occupational
Training (EOT) Program, overseeing service-delivery systems that support
jobseekers in achieving sustainable employment through customized EOT
preparation. He holds a Bachelor’s Degree in Criminal Justice/Business
Management from Coppin State University, Baltimore, Maryland.

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Alyssa C. Elliott, Operations Manager

Alyssa joined KRA in 2016, as a Career Agent for a municipal-level TANF Program,
providing comprehensive case-management services that supported jobseekers’
employment goals through job-readiness and workforce-preparation activities,
including training through community-based work experience assignments.  In
2021, she received a promotion to her current position, and in 2023, transferred
to a larger countywide TANF program, applying her senior-level, case-management
and instructional expertise to a caseload of up to 300 customers. Alyssa
provides day-to-day service-delivery oversight to improve operational processes
that ensure positive performance outcomes.  She holds a Workplace Excellence
Facilitator Certificate, as well as a Workforce Skills Certificate earned
through Comprehensive Adult Student Assessment Systems.

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Chevene J. McLemore, Program Manager

Chevene’s workforce-services experience spans 30+ years and encompasses multiple
competencies: career/life coaching, community-program development,
organizational leadership, training development and instruction, and youth
counseling and mentoring.  Throughout his career, Chevene has operated
consistently with the utmost integrity and professionalism, earning the trust of
all with whom he interacts.  Currently, he manages a multi-disciplinary team of
Career Navigators, Education & Occupational Trainers, and Employment Specialists
who provide TANF-funded services through a Strategies to Empower People (STEP)
initiative. Through programs focused on general-, secondary-, and vocational
education; OJT and/or employment-related Occupational Skills Training;
real-world work-experience activities; and job-readiness workshops, STEP
prepares customers for sustainable employment with non-profit, public-, and
private-sector community partners.  Chevene holds a Bachelor of Science degree
from Howard University, Washington, D.C.

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Camille R. McKenzie, Program Director

Camille’s 10+ years’ experience in directing local and county
workforce-development programs, including American Job Centers, fuels her
passion for supporting jobseekers and their families to achieve economic
self-sufficiency.  Well versed in solution-focused and people-centered
workforce-service approaches, Camille’s Business- and Career-Services expertise
supports goal-achievement of WIOA Adult, Dislocated, and Youth participants;
TANF recipients; and customers facing severe obstacles to sustainable
employment. A Certified Employment Support Professional, she excels in
developing and nurturing partnerships with local private-, public-, and
non-profit organizations that expand community-development resources and
services.  Camille holds a BA in Legal Communications from Howard University,
Washington, D.C.

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Joseph L. Seymour, Managing Director, Operational Excellence


JOSEPH L. SEYMOUR, MANAGING DIRECTOR, OPERATIONAL EXCELLENCE

Since 2009, Joseph has distinguished himself as a KRA leader in several arenas,
including program-level job development/reemployment services, company-wide
training and professional development, and workforce-development industry
advancement. Currently, Joseph oversees KRA Program Operations across the
country, implementing site-specific CQI initiatives that increase operational
effectiveness and efficiency. In 2015, NAWDP honored Joseph with its
Professional Development Award, recognizing the impact of his workshops for
national, regional, and state conference audiences. In addition, Joseph provides
industry leadership as a member of the Southeastern Employment & Training
Association board of directors, serving as 1st Vice President, effective July 1,
2022.

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Ronald D. Hearns, Director Midwest Workforce Operations


RONALD D. HEARNS, DIRECTOR, MIDWEST WORKFORCE OPERATIONS

With more than 20 years’ professional experience—including community college and
technical school workforce-services programs—Ron possesses a unique blend of
expertise in business, community, and economic development service-delivery
systems. His strategic collaborations with private- and public-sector agencies,
enterprises, organizations, and other community-oriented stakeholders form the
foundation for the successful operation of KRA’s Midwest programs.  Ron was
honored by the Chicago Defender as one of the 2016 Men of Excellence, in
recognition of his contributions to preparing jobseekers with career-building
education and training opportunities that lead to sustainable employment. He
holds an MS degree in Marketing Communications, and a BS degree in Business
Administration, both conferred by Roosevelt University.

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Felicia M. Flournoy, Director Workforce Innovation


FELICIA M. FLOURNOY, DIRECTOR, WORKFORCE INNOVATION

An industry expert with more than 20 years’ experience, Felicia directs several
critically important initiatives, including KRA’s early, cutting-edge adoption
and implementation of WIOA. Under her leadership as Executive Director, the
Riverside County Workforce Investment Board (WIB) was recognized for its
exemplary integrated service-delivery model with a High Performance Board
Designation from the California WIB, and a Malcolm Baldrige Award from the
California Council on Excellence (CCE). Felicia’s individual accomplishments
include a CCE Award for Performance Excellence, and a California State
Association of Counties’ Merit Award for Program Innovation. She holds a BS
degree in Organizational Systems Management, California State
University-Northridge.

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Anthony M. Featherstone, Director Workforce Operations


ANTHONY M. FEATHERSTONE, DIRECTOR, WORKFORCE OPERATIONS

Anthony has devoted more than 10 years of his professional career to
workforce-services operations, in both rural- and urban-community environments.
As a KRA Program Coordinator, Program Manager, and Regional Program Manager, he
provided integral administrative, leadership, and management oversight for
multi-site TANF Employment Programs, as well as WIOA Adult, Dislocated Worker,
and In-School/Out-of-School Youth Services programs. Anthony applies his
considerable expertise, providing strategic, site-specific technical assistance
and training to ensure that KRA programs are continuously aligning operations
and service-delivery systems with performance standards of excellence and
quality, complying with all client, local, state, and Federal guidelines. A
graduate of the 2015 NAWDP Mid-Atlantic Leadership Academy, he holds an MBA in
Human Resource Development, Webster University, and a BA degree in Sociology,
Coastal Carolina University.

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Brigette P. Crawford, Director Human Resources


BRIGETTE P. CRAWFORD, DIRECTOR, HUMAN RESOURCES

Brigette’s 15+ years’ experience encompasses both public- and private-sector
human resources administration and management, enhancing her expertise in the
recruitment and ongoing development of a superior workforce throughout all
phases of the employee-life cycle. She directs and guides the overall provision
of policies, procedures, and programs that form the foundation of KRA’s
employee-oriented, high-performance culture. Enforcing strict CQI, productivity,
and goal-attainment standards, Brigette assists and advises managers on both
corporate- and program-level personnel concerns and issues. A Certified Society
for Human Resource Management Professional, Brigette also holds Human Resource
Management Certification, University of Phoenix, and a BA degree in Business
Administration, Washington Bible College.

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Sylvia J. Contreras, Center Operations Director


SYLVIA J. CONTRERAS, CENTER OPERATIONS DIRECTOR

Sylvia has more than 20 years invested in workforce-development services, as a
Career Agent, Individual Training Accounts Specialist, and Operations Manager.
Her expert knowledge, skills, and abilities extend to program management,
oversight, and performance related to workforce programs for Adult, Dislocated
Worker, and Special Need jobseekers, including Veterans and those challenged by
disabilities, ex-offender status, and homelessness—sometimes co-occurring.
Sylvia earned a Liberal Arts degree in Science, Antelope Valley College, and a
Certificate in Communications/Transit Management, Pepperdine University School
of Business and Management.

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