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 * Products
   * Brooklyn Contract Management
   * Brooklyn Relationship
   * Brooklyn Third Party Risk Management
   * Brooklyn Compliance
   * Brooklyn ESGa+
   * Digital Assessment Frameworks
 * Use Cases
   * Onboarding & Segmentation
   * Policy, Governance & Workload Orchestration
   * Performance, Scorecards & Reporting
   * SLA & KPI Processing
   * Contract & Obligation Management
   * Innovation, Issues, Change & Dispute Management
   * Structured Reviews & Action Tracking
   * Operational Risk Capture, Mitigation & Controls
   * Third Party Risk Management
   * Meeting Regulatory Compliance
   * Environmental, Social and Governance
   * Contract Assessments
 * Services
   * Fully-managed VendorOps Powered Vendor Management Office
   * Data Enrichment
   * Due Diligence / Risk Assessment & Periodic Refresh
   * Contract Compliance & Key Term Extraction
   * Renewal Management and Workload Planning
   * Custom Dashboards and Surveys
   * Vendor Tail Management Services
   * Vendor Management Maturity Benchmarking
   * VendorOps Trusted Advisor
 * Resources
   * Resource Library
   * News & Insights
   * Upcoming Events
 * Company
   * About us
   * Partners
   * Meet The Team
   * Careers

Community Forum Get Started
Get Started
 * Products
   * Brooklyn Contract Management
   * Brooklyn Relationship
   * Brooklyn Third Party Risk Management
   * Brooklyn Compliance
   * Brooklyn ESGa+
   * Digital Assessment Frameworks
 * Use Cases
   * Onboarding & Segmentation
   * Policy, Governance & Workload Orchestration
   * Performance, Scorecards & Reporting
   * SLA & KPI Processing
   * Contract & Obligation Management
   * Innovation, Issues, Change & Dispute Management
   * Structured Reviews & Action Tracking
   * Operational Risk Capture, Mitigation & Controls
   * Third Party Risk Management
   * Meeting Regulatory Compliance
   * Environmental, Social and Governance
   * Contract Assessments
 * Services
   * Fully-managed VendorOps Powered Vendor Management Office
   * Data Enrichment
   * Due Diligence / Risk Assessment & Periodic Refresh
   * Contract Compliance & Key Term Extraction
   * Renewal Management and Workload Planning
   * Custom Dashboards and Surveys
   * Vendor Tail Management Services
   * Vendor Management Maturity Benchmarking
   * VendorOps Trusted Advisor
 * Resources
   * Resource Library
   * News & Insights
   * Upcoming Events
 * Company
   * About us
   * Partners
   * Meet The Team
   * Careers

Community Forum
Solutions



CUSTOMER & SUPPLIER MANAGEMENT FOR FORWARD-THINKING ORGANISATIONS

We enable individuals and teams to transform by maximising value for money at
lower risk, through best-practice-aligned deal delivery post-contract across all
commercial relationships.
Get Started




WHO ARE YOU?

Brooklyn optimises Customer-Supplier Relationships Start Today

DO YOU MANAGE SUPPLIERS?

Are you responsible for managing the vendors that underpin your vital services?

As outsourcing to third parties continues to grow, the role of supplier managers
continues to expand to managing the relationships, contract and performance
management, risk and compliance, whilst trying to be as innovative and
sustainable as possible.

Continuous expansion, manual processes and ever-changing regulations can make it
challenging to ensure your business is getting the most out of its supply chain.

The Brooklyn platform provides visibility along your vendor tail. Remove
time-consuming manual tasks, and maximise value whilst minimising risk exposure,
all through our best-practice governance framework for supplier management.


ARE YOU A COMMERCIAL MANAGER?

You are a leading service provider with excellent customer satisfaction, but you
need support with managing your customers and staying on top of the sales,
commercials and legal support.

Scale your business, win your deals and excel in your service by using Brooklyn
Solutions. Our solution connects to your CRM so you can stay on top of your
customer management, and ensure you are providing the optimal service without
the need for a database of tools that aren't meeting your business needs.

Brooklyn Solutions, an end-to-end solution, helps our customers manage their
entire database, capture risk and add value post-contract when it comes to
delivering and 100% customer satisfaction is up for grabs. With same-day
onboarding, excel in your commercial management today.



INCREASE VALUE.
OPTIMISE MANAGEMENT.

Secure and maintain the entire supply chain or customer base with Brooklyn
Solutions.
Contract Management.
Onboard and track obligation management.



Learn more

Third Party Risk Management.
Streamline and automate the entire risk lifecycle.


Learn more

Regulatory Compliance.
Digitally fit for audit, always.



Learn more

Relationship Management.
Manage your simple and complex relationships for all organisational roles.
Learn more



DEAL SIGNED. TIME TO DELIVER.

Secure and maintain the entire supply chain centrally with our modular VendorOps
suite. Bolster long-term business achievements, and bring a range of automated
workflows and governance capabilities to the vendor manager. Realise value
quickly, and achieve better vendor collaboration.

CENTRALISED MANAGEMENT

Manage all your customer-supplier needs in one place. Introduce a centralised
approach to your service, allowing you to see everything from your contract
obligations to annual renewals and performance from one easy-to-use platform.


SIMPLE ONBOARDING

Speed up your onboarding process and reduce time to contract by 20% with our
easy-to-use onboarding tool.


CUSTOMER/SUPPLIERS AT A GLANCE

Scale with ease. Have access to all your customer's profiles in one place, so
you don't have to prioritise but improve your lifecycle management by 75%.


RENEWAL EVENT LOG

Keep on top of your customer-supplier relationships. Receive timely alerts for
upcoming renewals and negotiations to show your customers you care about their
business or to maximise your deal value with your suppliers.


AI SUPPLY CHAIN INTELLIGENCE & STRENGTH

Automate and streamline key governance processes and policies, utilising AI and
OCR capabilities against contractual agreements. Recover at least 40% of the
time lost in manual solutions.

How we can help


FIND THE SOLUTION THAT WILL SUPERCHARGE YOUR TEAM


What type of department do you belong to?
Business Operations
Compliance
Finance
IT Services
Legal
Procurement
Risk
Sales & Commercial
What type of sector do you belong to?
Large Enterprise
£700m+ in revenue
Regulated Small & Medium
up to £50m in revenue
Small & Medium Enterprise
£50m-£700m in revenue
Return to previous step
What type of sector do you belong to?
Communication Services
Energy
Financials
Gaming
Health Care
Industrial
Information Technology
Material
Real Estate
Retail / Consumer Staples
Utilities
Return to previous step
Based on your selection we would recommend the following solution:
Brooklyn Policy & Regulatory Compliance
Manage your compliance across multiple regulatory environments to iterate the
solution in response to organisational and global industry needs. Maintain an
immutable audit trail providing full transparency with Brooklyn Solutions.
Find out more
Digital Assessment Frameworks
Augment your existing resources at scale. With our Digital Assessments, gain
access to our series of automatically triggered surveys to minimise risk and
create value across your entire supply chain.
Find out more
Brooklyn ESGa+
Brooklyn Solutions brings transparency into all areas of your business, helping
your organisation become more compliant with industry standards, including ESG
management practices, sustainability reporting requirements, duty of care
responsibilities, corporate governance, and more!
Find out more
Brooklyn Third Party Risk Management
An integrated approach streamlining the whole TPRM lifecycle, from risk
assessments pre-contract to monitoring on-going risk post-contract award at the
front line. Often overlooked, actively manage third party risk beyond surveying
and throughout the life of the contract.
Find out more
Brooklyn Contract Management
Automate and streamline managing Customer-Supplier performance against contracts
and obligations. Automate the review processes for obligations, deliverables,
and responsibilities, across an immutable audit trail.
Find out more
Brooklyn Relationship
Brooklyn Relationship provides a process-based approach, driving operational
best practices for managing Customer-Supplier relationships.
Find out more
Return to previous step
How it works


EXCEL YOUR SERVICE PERFORMANCE

Ensure every customers feel like your priority. Our platform helps you manage
your customers with ease.

CONTRACT OBLIGATION MANAGEMENT

Retain real-time visibility and collaboration across your customer base.
Digitise your contracts, highlight obligations and segment responsibility
between you and your customer/supplier with our automated Smart Onboarding
Engine (SOE).


SLA & KPI PERFORMANCE MANAGEMENT

Ensure you are providing the best service to all your customers. Track and
monitor your performance across your customer base, creating actions to optimise
your service without wasting resources.


THIRD PARTY RISK & COMPLIANCE SATISFACTION

Comply with the ever-changing regulations and monitor risk through our
easy-to-use risk dashboards. Provide your customers will a compliance guarantee.

“Do management right…. And it pays for itself ten-fold.”
Andy Nagalewski
Head of Supplier Management at Sainsbury’s
“The (Brooklyn) team create an invaluable rapport with client stakeholders,
building trust based on integrity and execution.”
Anonymised
Senior Global Supplier Manager
“We recently had a situation that required us to contact all our technology
suppliers quickly…within the (Brooklyn) platform, we were able to contact and
survey our partners at the click of a button…enabling us to respond quickly and
focus our efforts where needed.”
Sarah Hirtenjohann
Head of Supplier Relationship Management at Sainsbury's
“Whether you are seeking value for money or detecting problematic relationships
with vendors, (Brooklyn) gives you all the information you need to arm yourself
for the next governance meeting and address areas of concern head-on”
Anonymised
Danske Bank
“We have effectively doubled the number of contracts we can now manage with the
help of Brooklyn.”
Anonymised
Danske Bank
“The system has been easy to use and understand, even prompting actions for
completion. When we have had suggestions to improve the system, these have been
efficiently made by the Brooklyn team.”
SNR Vendor Manager
British Multinational Private Security Company
“The Brooklyn team are very knowledgeable and provide great guidance on the
product capability and applicability of solution elements used within their
client base. The team create an invaluable rapport with client stakeholders,
building trust based on integrity and execution.”
Richard Harrison
ARM

News


OUR BLOG

Our newsfeed covers the latest news in the world of procurement and trending
discussions in customer-supplier management. Our articles provide best practice
advice from experts in the field, as well as free resources and templates to
kickstart your management function.
View all news
December 13, 2023

GOING BACK TO BASICS: THE 3 STAGES OF AI

Emily Devereux, Editor
October 30, 2023
How to Guide: Craft a Compelling Business Case
Emily Devereux, Editor
October 30, 2023
The Shift from CLM to Commercial Value Management (CVM)
Emily Devereux, Editor
August 23, 2023
Brooklyn and Origina Empower Customers to Maximise Supplier Value and Service
Emily Devereux, Editor
August 10, 2023
Optimising Contract Performance: 4 Essential Practices for Commercial Teams
Emily Devereux, Editor


DEAL SIGNED. TIME TO DELIVER.

Book a demo today or contact our sales team
Get Started Contact Sales

GET THE LATEST FROM BROOKLYN SOLUTIONS IN YOUR INBOX

A monthly digest of the latest news and insights from Brooklyn Solutions

Products
Brooklyn Relationship Brooklyn Contract Brooklyn Third Party Risk Management
Brooklyn Compliance Brooklyn ESGa+ Digital Assessment Frameworks
Resources
News Events
Company
Team Careers About Us ESG Rating
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