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Customer Education: make sure you're leading from the front 🏁
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DRIVING EXCELLENCE
IN CUSTOMER SUCCESS.

We’re a global collective of customer advocates. You’re in the right place to
learn, share, develop, network, and scale with your CS comrades.

Get certified Membership


THE GO-TO CUSTOMER SUCCESS COMMUNITY FOR CUTTING-EDGE COMPANIES LIKE:


New on the blog.

Customer success Onboarding Churn Metrics Retention CCO
Surveys


THE CUSTOMER SUCCESS SALARY & LANDSCAPE SURVEY 2024

Read more
Members-only
Members-only
Driving revenue


THE KEY TO DRIVING REVENUE AND GROWTH? COLLABORATION

Customer Success Managers are a company's soldiers on the frontline of customer
interactions. It'll come as no surprise that having this unique ear to the
ground makes them ideally positioned to identify areas for driving revenue and
expanding accounts....

 * Franca-Sofia Fehrenbach

7 min read
Members-only
Membership content


EMPOWER YOUR CUSTOMER SUCCESS TEAM, RECLAIM YOUR SANITY

Empowering your CS team is the key to reclaiming your sanity. In this article,
discover strategies and practical steps for implementing effective knowledge
transfer methodologies to transform your CS operations....

 * Mark Higginson

7 min read
Members-only
Customer experience


HOW TO PLAN AWESOME STRATEGIES USING CUSTOMER EXPERIENCE RESEARCH

I've come to realize that the bedrock of any transformative strategy is deeply
embedded in the rich soil of customer experience research. It's a realm where
data and human experiences converge and, when harnessed, can unlock untold
potential for innovation and growth....

 * Raymond Otero

11 min read
Members-only
Video


HOW CUSTOMER SUCCESS CAN DRIVE REVENUE WITH FRANCA-SOFIA FEHRENBACH [VIDEO]

At the Customer Success Festival London, we caught up with Franca-Sofia
Fehrenbach, Head of Customer Success at PlanRadar, for an in-depth chat on
turning customer love into cold hard cash. We dive into how sales, marketing,
and success need to be joined at the hip to truly drive account expansion....

 * Grace Gupta

2 min read
Members-only
Customer success careers


19 INTERVIEW QUESTIONS TO ASK HEAD OF CUSTOMER SUCCESS CANDIDATES

Hiring the right Head of Customer Success? Well, that’s crucial for any
organization looking to enhance customer satisfaction, reduce churn, and drive
growth. This guide presents 19 key interview questions designed to assess
candidates for this vital role. Each question is accompanied by:...

 * Grace Gupta

20 min read
Members-only
Chief Customer Officer


SHOULD CHIEF CUSTOMER OFFICERS OWN REVENUE?

From the early days of SaaS to the post-pandemic world, the landscape of
customer relationships has dramatically shifted. That’s really what this article
is about; I want to share my personal journey and make a case for why Chief
Customer Officers (CCOs) should own revenue....

 * Stuti Bhargava

7 min read
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Grab yourself a CSC membership plan.
Crammed with templates, frameworks, presentations, and content from some of the
world’s most forward-thinking companies, our membership plans are packed with
all the customer success goodness you need to get - and stay - on top of your
game.
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Join the community.
Networking with your peers has never been easier. Join our Slack Community and
speak with over 3000 like-minded Customer Success professionals across the globe
to exchange ideas, meet in person, ask questions and find exciting new job
opportunities.
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Upcoming customer success events.

Location All North America EMEA APAC LATAM Online Type All In-person summits
Virtual courses Virtual events Webinars
23 July 2024


CSC VIRTUAL MEETUP

Networking with your peers online
Sign up here
30 July 2024


CSC SINGAPORE

Networking drinks with CSMs in your city
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August 14 2024


CUSTOMER LABS WORKSHOPS: CHURN ANALYSIS: PROACTIVELY TACKLING CUSTOMER CHURN
TRIGGERS

Join an expert instructor and your peers in this members-only workshop series to
elevate your customer success game.
Sign up here
27 & 29 August 2024


MASTERING LEADERSHIP: RECRUITMENT AND HIRING

Quarterly workshops for Exec+ members to learn critical leadership skills on
their journey to the top.
Sign up here
September 3, 2024


CS CERTIFIED: CORE SAN FRANCISCO

For the first time ever, we’re bringing our Customer Success Core certification
to life in person.
Find out more
September 4 & 5, 2024


SAN FRANCISCO

Take some of the world's most forward-thinking CS strategies back to your desk.
Find out more
September 5 2024


CUSTOMER LABS WORKSHOPS: BRIDGE THE GAP: MASTERING TEAM TRANSITIONS

Join an expert instructor and your peers in this members-only workshop series to
elevate your customer success game.
Sign up here
October 2, 2024


CS CERTIFIED: CORE NEW YORK

For the first time ever, we’re bringing our Customer Success Core certification
to New York.
Find out more
October 3 & 4, 2024


BOSTON

Increase CS-attributable revenue with proven growth strategies and tactics.
Find out more
October 15, 2024


LEADERSHIP ACCELERATOR PROGRAM

Unlock your leadership potential in a six-week coaching program
Sign up
October 23 2024


CUSTOMER LABS WORKSHOPS: MASTERING MARKET SEGMENTS FOR ENHANCED CS

Join an expert instructor and your peers in this members-only workshop series to
elevate your customer success game.
Sign up here
October 24, 2024


SAN FRANCISCO

Revolutionize CX with the support of local C-suite innovators.
Find out more
October 30 & 31, 2024


SYDNEY

Take some of APAC's most forward-thinking CS strategies back to your desk.
Find out more
November 6 2024


CUSTOMER LABS WORKSHOPS: CREATING COHESIVE SALES AND CS STRATEGIES

Join an expert instructor and your peers in this members-only workshop series to
elevate your customer success game.
Sign up here
November 12, 2024


CS CERTIFIED: CORE CHICAGO

For the first time ever, we’re bringing our Customer Success Core certification
to Chicago.
Find out more
November 13 & 14, 2024


CHICAGO

Increase CS-attributable revenue with proven growth strategies and tactics.
Find out more
December 3, 2024


CS CERTIFIED: CORE LONDON

For the first time ever, we’re bringing our Customer Success Core certification
to London.
Find out more
December 4 & 5, 2024


LONDON

Leave equipped with value-driving tips & tricks from Europe's finest customer
leaders.
Find out more
December 4, 2024


LONDON

Ensure your CS team delivers above and beyond as a revenue driving powerhouse.
Find out more
10 & 12 December 2024


MASTERING LEADERSHIP: RELATIONSHIP MANAGEMENT

Quarterly workshops for Exec+ members to learn critical leadership skills on
their journey to the top.
Sign up here
December 11 2024


CUSTOMER LABS WORKSHOPS: CULTIVATING A CUSTOMER-CENTRIC MINDSET: STRATEGIES FOR
SUCCESS

Join an expert instructor and your peers in this members-only workshop series to
elevate your customer success game.
Sign up here
May 15 & 16, 2025


AMSTERDAM

Take some of the world’s most forward-thinking CS strategies back to your desk.
Find out more
May 22 & 23, 2025


LAS VEGAS

Take some of the worlds most forward-thinking CS strategies back to your desk.
Find out more
2025


CSC CUSTOMER EXPERIENCE SUMMIT VIRTUAL

Customer Experience virtual summit
Sign up here

We don't have any in the calendar yet, but check back soon for updates. In the
meantime, why not explore our other live events?

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The Customer Success Collective is a community of forward-thinking CS
enthusiasts, all rallied around one, shared goal: providing incredible customer
experiences, 24/7.

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Customer retention Customer success metrics Customer success strategies Churn
rate Customer marketing Scaling customer success







newEver felt overwhelmed by the intricacies of customer success?

Fleur
"I've thoroughly enjoyed taking the Customer Retention course from CSC. It's
clear that a lot of consideration has been taken in compiling the module and the
topics were well thought out and balanced. It's not only helped to reinforce
some of my existing knowledge in this area but has provided me with new and
invaluable insights and learnings. The inclusion of company case studies, quotes
from Customer Success leaders and bonus webinar recordings really brings this to
life. I also feel confident knowing that I can revisit all of the content at any
time in the future and am now fully equipped with a wide range of takeaway
resources which I can use to support CR strategies."

See more reviews