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REPORT
USING THIS WEBSITE
View our website tutorial videos to see how you can complete simple tasks on our
website. These include making an application, making a payment, or reporting
something.
YOUR ASHFORD APP
Are you using a mobile device? Then why not download the Your Ashford app. It’s
a convenient way to report any concerns directly to us.
Many of our forms will require you to set an account up. An account will keep
many of your dealings with the council in one secure place, which will save you
time the next time you contact our customer service team.
Download Your Ashford for iPhone
Download Your Ashford for Android
By using the Your Ashford app, you’ll enable officers to deal with your concerns
more quickly and effectively, as they’ll be able to access reported issues while
on the move themselves.
Use the Your Ashford app to:
* Report environmental issues (e.g. fly-tipping, abandoned vehicles,dog
fouling, etc.)
* Check recycling and refuse services
* Report missed bin collections
* Make payments online (e.g. Council Tax)
* Find your local councillor
* Contact us (there is the option to create an account, so all correspondence
will be in one place and both are trackable and accessible 24/7)
And don't forget, if you’re out and about and spot something, don’t ignore it –
report it!
TRACK IT!
If you have submitted a report to us via our report it system, you can track its
progress. Please make sure you have retained your report's unique reference
number.
If your reference looks like 2018/00123 track your report here
If your reference looks like 1234567 track your report here
BELOW IS A LIST OF THINGS YOU CAN REPORT TO US ONLINE:
+ ENVIRONMENTAL ISSUES
Abandoned trolleys
Abandoned vehicles
Allotment issue
Bonfires
Fly-tipping
Light nuisance
Noise nuisance
Odour
Overgrown Borders/Shrubs/Hedges or Grass
Tree
Report an issue with a play area
Lifebuoys
+ HOUSING AND COMMUNITY
Repairs
Squatters and unauthorised occupants
Tenancy fraud
COMMUNITY
Anti-Social Behaviour
Public toilets & community toilet scheme issue
+ ANIMAL ISSUES
Dog Fouling
Lost or stolen dogs
Stray dogs
Dead animals
+ STREET AND BIN ISSUES
STREETS
Illegal Street Trading
Street Cleansing, graffiti, Vandalism or Litter
Overgrown Borders/Shrubs/Hedges or Grass
Overflowing/damaged litter bin
BINS
Bins: Assisted Collections
Bins: missed collection
Bins: replace lost or broken
Discarded syringes
Report a litter/dog bin issue
+ FOOD AND HYGIENE ISSUES
Make a complaint about a food business or product if you are unhappy with food
hygiene standards. This can include dirty conditions, unhygienic food handling,
unexpected objects in your food, mouldy food, or food that has made you ill.
Suspected food poisoning
Poor hygiene practices
A problem with a food product
+ PLANNING AND BUILDING CONTROL
Dangerous structure
Fly-posting
Planning breach
+ COUNCIL TAX, BUSINESS RATES, BENEFITS AND SUPPORT
Benefit fraud
Council tax change of address
Housing benefit and council tax support change in circumstances form
Council tax landlords tenancy information
Cancel your council tax single occupancy discount
National Non Domestic Rates occupation form
National Non Domestic Rates vacation form
+ BREXIT-RELATED ISSUES
Report Brexit-related issues, including traffic congestion and lost HGVs.
ROADS AND PAVEMENTS
Kent County Council (KCC) maintain roads and travel in Kent. You can report a
road or travel issue directly to KCC, or choose from the most common issues
below:
* Roads, Pavements, potholes and cycle paths
* Traffic lights
* Street lights
Your Council
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Contact Us
Working for Us
Consultations
Conditions of Use
Your Council
Transparency
Contact Us
Working for Us
Consultations
Conditions of Use
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Landscape Management Ashford Port Health
Copyright © 2022 Ashford Borough Council
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