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 * Solutions
   
   One Platform. Unlimited Uses.
   
   From IT to Customer Services, Facilities to HR. Optimize all your service
   operations.
   
   
   SERVICE PROVIDERS
   
   
   
   Technology Service Management
   
   
   
   For scaling TSPs, ISVs & MSPs looking to scale beyond ticket and case
   management
   
   
   
   
   CUSTOMER EXPERIENCE
   
   
   
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   Best in class B2B Customer Service and Support suite with workflow and
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   ITIL 4 aligned IT Service Management platform for scaling service teams that
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   COMPLETE GUIDE TO CUSTOMER SERVICE TRANSFORMATION
   
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   COMPLETE GUIDE TO CUSTOMER SERVICE TRANSFORMATION
   
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HomeAndy Walsh2024-06-12T20:08:16+00:00


YOUR SERVICE MANAGEMENT SYSTEM FOR INTERNAL AND EXTERNAL SUPPORT



For all service teams looking to scale beyond simple ticketing, our highly
configurable solutions deliver enterprise service management, effortlessly.

Click for sound


Introducing Vivantio, the service management solution trusted by internal and
external facing teams. From B2B customer support to enterprise service
management,







0:07











MORE POWERFUL & USER FRIENDLY THAN EVER BEFORE

Hover over the purple hotspots below to see some of the ways Vivantio helps
service teams work more efficiently.




A PLATFORM THAT HARMONIZES EVERY SERVICE TEAM

Vivantio’s powerful platform is designed for both internal and external support
teams.

B2B CUSTOMER SERVICE

Manage better relationships, boost productivity, and improve bottom line. Learn
how your Service Teams can exceed customer expectations.


Learn More about CSM



INFORMATION TECHNOLOGY

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly
configurable, and scalable ITSM solution puts you and your team in control.


Learn More about ITSM



ENTIRE ENTERPRISE

Optimize service delivery and provide all your teams with tools to collaborate
and solve problems faster, with a cross-functional, company-wide, service
platform.


Learn More about ESM



BE A CUSTOMER SERVICE HERO!

Deploy enterprise functionality across any team in days, not weeks. With click
and play configuration, no-code workflows and powerful automation.




EMPOWER TEAMS TO DO MORE



Our powerful, yet simple and intuitive configuration keeps you and your team in
control so you can be up and running quickly, allowing you to focus on what is
important – delivering stellar service to your customers.


BOOST OPERATIONAL PERFORMANCE



Through workflow and automation, streamline service operations to increase
productivity and accelerate response times to customers, all through a simple
and easy to use interface.


ELEVATE CUSTOMER SERVICE



Leverage service optimization and integrate with other line of business
platforms to deliver maximum, measurable business value across the entire
organization.




UNLOCK THE SECRET TO B2B DOMINANCE: MASTER SERVICE OPTIMIZATION NOW!



Discover how optimizing your service can drive dominance in your sector. Learn
how a mere 5% boost in customer retention can skyrocket your profits by up to
95%. Transform your enterprise with our guide to winning with service
excellence.


Get your copy



THE WORLD’S FASTEST GROWING COMPANIES LEVERAGED VIVANTIO TO SCALE.



More customer stories
“ star star star star star For Service Efficiency “I use Vivantio extensively
for Change Management. Vivantio simplifies the workflow by assigning relevant
tasks to appropriate teams and makes communication between our departments and
our end customers efficient.” Zubair Network and Security Engineer, Equinix EMEA
“ star star star star star For Ease of Use “After testing the product first-hand
and now implementing it across our organisation, I can firmly say that we made
the right decision choosing Vivantio. The product itself is easy to use for my
employees and customers alike.” Matt Support Analyst Team Lead, Portal
Partnership “ star star star star star For Scalability “It’s great, it’s
flexible, and it’s highly configurable. I recommend the Vivantio platform to
other businesses, as this system is much further ahead than some of the other
ITSM solutions I’ve used.” Andy Senior Service Delivery Analyst, Ricardo Design




OUR CUSTOMERS LOVE US!

Read the reviews

Vivantio


FEATURED RESOURCES

Explore our latest news, videos & resources

 * VIVANTIO’S TOP G2 RANKINGS: EFFICIENCY AND ROI FOR SERVICE PROVIDERS
   
   Vivantio leads with top G2 rankings for Implementation and Results,
   highlighting its unmatched efficiency and ROI. Discover why service providers
   trust Vivantio to deliver superior performance and seamless onboarding for IT
   service management success.
   
   
   6 min|Blog|

 * SYSTEM MANAGEMENT AUTOMATION STREAMLINED
   
   From automating software installations to enhancing user account management,
   explore the strategies that boost efficiency, reduce errors, and strengthen
   system integrity. Learn about the balance between scripting and API
   integration, and how these approaches can streamline your processes and
   enhance your service delivery.
   
   
   7 min|Blog|

 * HOW TO INTEGRATE TEAMVIEWER WITH VIVANTIO
   
   If you're looking to connect BeyondTrust (formerly Bomgar) with Vivantio,
   start with this walkthrough.
   
   
   3 min|Guides|

 * INCIDENT MANAGEMENT PROCESS: BEST PRACTICES WITHIN ITIL
   
   Welcome to our detailed guide on the incident management process. Discover
   essential steps to handle issues swiftly, maintain business continuity, and
   improve customer satisfaction through structured processes and automation.
   
   
   11 min|Blog|

0%
Reduction in call volume

Dramatic savings after implementing Vivantio’s advanced self-service portal



0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with
no staff increase



0%
Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service
operations



0%
Reduction in call volume

Dramatic savings after their service management optimization implementation



0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with
no staff increase



0%
Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT
service operations





SPEAK WITH A PRO



Let a solutions consultant guide you through a demonstration on how Vivantio
helps scale service operations and raise client satisfaction.

Contact us
Book your demo


SPEAK WITH A PRO



Let a solutions consultant guide you through a demonstration on how Vivantio
helps service operations scale.

Book a demo

For Service & Support Teams That Demand More.




Use Cases

For Service Providers

B2B Customer Service

IT Service Management

Enterprise Service Management

Human Resources

Facilities Management

Finance & Legal

Governance, Risk & Compliance

Top Features

ITSM / ITIL 4

Asset & CMDB

Business Intelligence

CRM

Digital Self Service

Knowledge Management

AI

Automation

Asset Discovery

Integrations

Resources

Pricing

Blog

Case Studies

Videos

Demo

Compare

Service & Support

ITSM

ESM

Company

About

Our People

News & Awards

Support

Contact

Legal

Terms

Privacy

GDPR

Copyright 2024 Vivantio | All Rights Reserved


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