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   CXA
 * Platform
 * Solutions
   Customers
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CUSTOMER EXPERIENCE AUTOMATION™ PLATFORM




Unleash the power of AI and no-code to self-serve every micro-engagement™-from
acquisition and onboarding to end-to-end customer service journeys.

Conversational Apps™


Intelligentlly automated conversations

Invisible App™

Secure app-like experience
Invisible Portal™

No-code portal-like experience
SmartMail™

Intelligent email automation
Intelligent Document Automation™

Document understanding & automation

 * Security
   
 * Insights
   
 * APIs
   
 * Community
   
 * Certification
   

Webinar
Invisible App 2.0 Launch

BY INDUSTRY

Insurance Automation

Insurance automation solutions
Severe Weather Alerts

Healthcare Automation

Healthcare automation solutions
Medicare Quality Engagements

Banking & Financial Services

Banking automation solutions

BY USE CASE

Email Triage

Automate incoming emails
IVR Deflection

Handle surging call volumes
Two-Way Texting

Offer two-way digital channels
Automated Surveys

Increase survey completions
FNOL Process Automation

First Notice of Loss handling
Helpdesk Automation

Improve resolution rates
Sales Enablement Automation

Deliver powerful self-service tools
Automated Claims Processing

Decrease time to resolution

QUICK-START SOLUTION PACKS




Get started with pre-built solutions bundled to solve immediate challenges. Get
up and running in a few weeks and realize immediate results.

RESOURCES




View all resources here or click below for a specific type of resource.


Blog


Case Studies


Videos


Whitepapers


Events


Overviews


Webinars


Event
Insurance Innovators Summit 2023


About Ushur


Press & News


Partner Program


Ushur University


Ushur Community


Careers


Awards


Support


Contact Us


Press Release
Ushur announces Series C

Customer Experience Automation

Learn about Customer Experience Automation

Platform

The Ushur Customer Experience Automation™ (CXA) Platform

Solutions

Ushur solutions designed for specific industries and use cases

Customers

View customer success stories and see what makes the Ushur CXA Platform so
incredible

Resources

Find our blog, events, case studies and other resources on Ushur and CXA

Company

Learn about Ushur, find a Career, view our awards and more

See it in ActionGet Support

Back


CXA™ PLATFORM


Conversational Apps™

Intelligentlly automated conversations

Invisible App™
Secure app-like experience
Invisible Portal™
No-code portal-like experience
SmartMail™
Intelligent email automation
Intelligent Document Automation™
Document understanding & automation
 * Security
 * Insights
 * APIs
 * Community
 * Certification

Webinar
Invisible App 2.0 Launch

Back



SOLUTION PACKS


BY INDUSTRY

Insurance Automation
Insurance automation solutions
Severe Weather Alerts
Healthcare Automation Solutions
Healthcare automation solutions
Medicare Quality Engagement
Medicare Quality Engagements
Banking & Financial Services
Banking automation solutions

BY USE CASE

 * Email Triage
 * IVR
   Deflection
 * FNOL Process Automation
 * Sales Enablement Automation

 * Two-Way Texting
 * Automated Surveys
 * Helpdesk Automation
 * Automated Claims Processing


Back


RESOURCES



Blog

Case Studies

Videos

Whitepapers

Events

Overviews

Webinars
Event
Insurance Innovators Summit 2023

Back


About Ushur

Press & News

Partner Program

Ushur University

Ushur Community

Careers

Awards

Support

Contact Us
Press Release
Ushur announces Series C
Insurance Innovators Summit: Join us and talk to an industry expert!
Book a meeting


THE CUSTOMER EXPERIENCE AUTOMATION™ COMPANY

Unleash the power of AI and No-code to self-serve every micro-engagement™ --
from acquisition and onboarding to end-to-end customer service journeys.
See It in ActionPlatform Overview



THE CUSTOMER EXPERIENCE AUTOMATION™ COMPANY

Unleash the power of AI and No-code to self-serve every micro-engagement™ --
from acquisition and onboarding to end-to-end customer service journeys.

See it in Action Platform Overview


BLOG POSTREAL-TIME CONNECTIVITY: THE NEXT GREAT FRONTIER

Part of Ushur’s core culture as a company is a collective yearning to solve
problems. We serve a core set of customers that tend to share common needs when
it comes to customer engagement, but the way we’ve built and shaped our platform
is rooted in a much higher level of analysis of the way people and commerce
work. Read More

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INTELLIGENT AUTOMATION FOR EVERY
CUSTOMER JOURNEY

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DIGITAL CUSTOMER SELF-SERVICE

With Ushur offer customers the self-service option that today's consumers expect
when they contact your Service Center

Learn more on Call Deflection
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TEXTING FOR CUSTOMER ENGAGEMENT

Ushur enables you to proactively engage your customers and members by meeting
them on their increasingly preferred digital channel of choice - Text

Learn more on Two-Way Texting
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QUOTE SUBMISSION / RFP INTAKE AUTOMATION

Leverage Ushur's SmartMail & Intelligent Document Automation to get new business
applications to your policy system in minutes with no manual processing required

Learn more on Triaging Customer Emails
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FIRST NOTICE OF LOSS / INJURY / ILLNESS AUTOMATION

Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness
(FNOL/FNOI) solution to quickly and cost-effectively automate the customer or
member experience to file a new claim

Learn more on FNOL Process Automation
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HELPDESK AUTOMATION

Ushur’s intelligent automation platform simplifies service desk automation that
improves resolution rates and delights both your external and internal customers

Learn more on Helpdesk Automation

 * CALL DEFLECTION
   
   

 * PRIOR AUTHORIZATION
   
   

 * EMAIL QUOTE SUBMISSION
   
   
   
   

 * FNOL/FNOI AUTOMATION
   
   

 * HELPDESK
   
   


USHUR'S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM

Platform Overview
Invisible App
SmartMail
Intelligent Document Automation

USHUR’S


CUSTOMER EXPERIENCE AUTOMATION™


PLATFORM

Invisible App
Intelligent Document Automation
SmartMail

ENTERPRISE-CLASS SECURITY

Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards

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 4. 

"It was the right platform at the right time. The web interface, the mobile
platform, the automation — everything we were looking for in a product all came
together in a single platform."

Miles Fordyce

Former Head of Platforms

Read Case Study

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“One of my favorite things about working with Ushur is just how quickly it
went...the speed to market, to our market with our sales rep, the nibbleness of
the tool...it was just so refreshing.”

Jennifer Daniels

VP Premier Technology Partnerships


Click to accept marketing cookies and enable this content

“The results we got were phenominal, and we hadn’t written a line of code. We’d
never seen anyone who could do that. From our standpoint, Ushur were the only
ones out there truly doing something different.”

Ken Lynch

Head of IS

Read Case Study

70%

of emails were auto-triaged

95%

accuracy rates

DAYSTO SECONDS

processing time reduction

40%

fewer resources required

“Ushur is a true partner in our digital transformation. Their ability to rapidly
prototype and automate customer journeys has provided Unum with a competitive
edge, delighting our customers while allowing our employees to focus on
higher-value work. As impressive as their technology is, the quality of the
Ushur team may be what sets them apart. They truly care about our success.”

Mike Simonds

COO

85%

engagement rate increase

5X

return on investment

WEEKSTO HOURS

processing time reduction

20%

increase in NPS score


WHAT IS CUSTOMER EXPERIENCE AUTOMATION ™ (CXA)?

Often the application of automation technology is focused either on handling
only front-end customer service inquiries or managing back-office processes. CXA
looks to solve these shortcomings.
Learn more on CXA


RESOURCES

White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
‹›



DIGITAL CUSTOMER SELF-SERVICE

With Ushur offer customers the self-service option that today's consumers expect
when they contact your Service Center
Learn more on Call Deflection
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Slider 3

 * CALL DEFLECTION
   
   

 * CALL DEFLECTION
   
   

 * CALL DEFLECTION
   
   

 * CALL DEFLECTION
   
   

 * CALL DEFLECTION
   
   




READY TO LEVEL UP YOUR
CUSTOMER EXPERIENCES?

Explore the Ushur Platform, or contact sales now and start improving and
automating customer experiences with incredible self-service options. You can
contact us to design a custom solution for your business.
Request Demo



USHUR COMMUNITY

Join a community of Ushurites, learning and improving the best Customer
Experience Automation platform available.
Join Community



PLATFORM

CUSTOMER EXPERIENCE
AUTOMATION

Platform OverviewCXAAPIs & IntegrationsAnalyticsSecurity & Compliance

PRODUCTS

Conversational AppsInvisible AppInvisible PortalSmartMailIntelligent Document
Automation


SOLUTIONS

UshurX

BY INDUSTRY

Insurance AutomationHealthcare AutomationBanking Automation

BY USE CASE

IVR DeflectionEmail TriageTwo-Way TextingFNOL Process Automation
Sales Enablement Automation
Helpdesk Automation
Automated Claims Processing
Automated Surveys



RESOURCES

Blog
Events
Case Studies
OverviewsWebinars
Whitepapers
Videos



COMPANY

About Ushur
Careers
Press & News
AwardsBecome a PartnerSupport
Ushur University
Ushur Community
Contact Us



SUPPORT

Ushur HelpdeskUshur CommunityUshur University


USHUR LOCATIONS

USHUR USA

3975 Freedom Circle #830
Santa Clara, CA 95054

USHUR INDIA

17/D, 18th Cross, 3rd Sector,
HSR Layout, Bengaluru, Karnataka - 560102

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