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 * Image Recognition
   * * * Use Case
     * * Environment
     * * Product
   * * * Market Share Reporting Instant reporting on Menu, Tap, Back Bar, Shelf,
         and Cooler share.
       * Price Tracking & Analysis Price detection for owned & competitive SKUs,
         on- and off-premise.
       * Trade Agreements & Assortment Compliance Mobile compliance tracking for
         a stronger assortment strategy.
       * Out of Stocks & Voids Automatic OOS and void detection for every
         location.
       * Planogram Generator & Compliance TrackerAI-powered planogram creation
         with automated compliance scoring.
     * * Hospitality & On-Premise
         Restaurants, Bars, Event Venues, & Food Service
         
         Back Bar
         
         Drink Menu
         
         Beer Taps
         
         Fountain Taps
         
         Retail and Off-Premise
         Small-Format Retail, Large-Format Retail, Grocery, C-Store
         
         Shelf
         
         Cooler
         
         Display
         
         Price
         
         Point of Sale Materials
         
     * * Image Recognition Overview 
       * Frequently Asked Questions 
   * * * All-New
         Pic&Plan AI Generate planograms with one click. Learn more here.
 * Solutions
   * * * Products
     * * Industry
     * * Use Cases
   * * * GoSpotCheck by FORM For Market Execution
       * FORM OpXFor Operational Excellence
     * * Consumer Goods
       * Beer, Wine, Spirits
       * Retail
       * Restaurants & Hospitality 
       * Facilities Management 
       * Natural Resources 
       * Healthcare 
     * * Compliance 
       * Field Sales 
       * Daily Operations 
       * Merchandising 
       * Quality 
       * Safety 
   * * * All-New
         Pic&Plan AI Generate planograms with one click. Learn more here.
 * Capabilities
   * * * Task Management FORM’s powerful task builder and connected mobile app
         for field teams.
       * Image Recognition AI-powered data capture for automatic product
         detection and insights.
       * Insights Configurable business intelligence dashboards powered by
         Looker.
       * Survey Mobile feedback forms with customization and plugin options.
       * Photo Reporting Real-time photo capture in-app for instant visibility
         into execution.
       * Workflow Builder Automated processes and notifications between systems.
       * Third-Party Merchandisers Extra field support for brand coverage in all
         U.S. markets.
     * * 
   * * * All-New
         Pic&Plan AI Generate planograms with one click. Learn more here.
 * Resources
   * * * Case Studies Real FORM customers sharing stories and business impact.
       * Blog Industry insights, trends, and updates from the FORM team.
       * White Papers The latest research and learnings from technology trends
         and industry topics.
       * Newsroom Recent press and company announcements.
       * About The FORM story, company values, and current leaders.
     * 
   * * * All-New
         Pic&Plan AI Generate planograms with one click. Learn more here.
 * Pricing
 * LOGIN
   * * 
     * * Login To:
         GoSpotCheck by FORM
         FORM OpX

Book a Demo

EFFECTIVE September 24, 2024


PRIVACY POLICY



The purpose of this Privacy Policy is to disclose what information we collect,
how the information that is provided to FORM is used by our company, and how
such information is both protected and made available on our websites. It also
describes your choices regarding use, access, and correction of your personal
information.

FORM Survey, Key Survey, FORM OpX, GoSpotCheck by FORM, and WorldAPP are the
official trademarks of WorldAPP, Inc. This Privacy Policy applies to form.com,
www.keysurvey.com owned and operated by WorldAPP, Inc.

Please note that this Privacy Policy only addresses activities of FORM and does
not govern the collection and use of information by its customers, business
partners, or other companies via WorldAPP platform. When FORM is acting as a
processor, use of information collected through our service shall be limited to
the purpose of providing the service for which the Customer has engaged FORM.


INFORMATION WE COLLECT


FROM INDIVIDUALS

FORM collects information from individuals who visit www.keysurvey.com and
form.com websites, individuals who register to use our websites and companies
who obtained personal information in accordance with applicable laws and make it
available to us by means of using our services and products (hereinafter “you”
or “Customer”).

When you register, request product information or support, FORM collects your
identifiers such as name, middle name, last name; professional or
employment-related information such as company name, title, phone, and e-mail
address. If you register for an account on www.keysurvey.com and form.com, we
will also collect such identifiers as the username (your e-mail address by
default) and password you create for your account.

When you purchase services on www.keysurvey.com, and form.com, FORM collects
your identifiers and professional or employment-related information such as
first name, middle name, last name, phone, e-mail, company name, address, bank
details.

When you subscribe to our blog, FORM collects your identifier such as e-mail
address.

During the phone call, FORM may collect your identifiers, professional or
employment-related information, audio information such as first name, middle
name, last name, phone, e-mail or any other data that you may voluntarily
provide (education information, commercial information etc.).

When you are subscribing for products of our subsidiaries and affiliates
mentioned on form.com website, processing of your personal data is governed by
the applicable privacy policies on their websites.


FROM CUSTOMERS

FORM may also collect personal information under the direction of its Customers.
When the personal information is electronically submitted by our Customers to
www.keysurvey.com and form.com for hosting and processing FORM will not access,
review, check, share, distribute, or reference any such personal information
except as provided in the Agreement with the Customer, or as may be required by
the legal regulations.

When we collect personal information under the direction of our Customers, we
have no direct relationship with the individuals whose personal data we process.
If you are a customer of one of our Customers and would no longer like to be
contacted by one of our Customers that use our service, please contact the
Customer that you interact with directly.

When Customers are using products of our subsidiaries and affiliates mentioned
on form.com website, processing of our Customers’ data is governed by the
applicable privacy policies and terms of use located on their websites.


AUTOMATICALLY

We may collect data automatically from your browser or from the services we are
providing. For further information on the automatic data collection please refer
to our Cookie Policies.


FROM OTHER SOURCES

We may collect personal information from the third parties, including when you
give permission to our referral partners or social networks to disclose your
information with us or where you have made your personal information publicly
available online.


HOW WE USE YOUR INFORMATION

We use personal information in the normal course of our business to perform the
services you and our Customers request.

We use the information we collect from you to automatically pre-populate some
variables in applications, specifically:

 * Your e-mail is used as the application login, as a default value in “From
   Field” when you set-up e-mail campaigns, and as a default e-mail for
   application updates and alerts.
 * We use your personal information to contact you personally through phone or
   e-mail regarding your application account or to respond to your request.

We also use the information we collect from you and our Customers during the
period of your/our Customer’s subscription and for up to 2 months after the
request/subscription expiration to periodically send you/our Customer FORM
related e-mail communications that contain application hints/tips, corporate
news and updates and/or invites to webinars/training sessions.

Our e-mail notification system stores your e-mail addresses on our server in a
secured location. These e-mail addresses are kept on the server for tracking and
click notification purposes. Much like form data, these addresses are yours, not
the property of FORM. Our Customer Support team may examine these lists for
support and troubleshooting purposes. FORM will never use or sell these e-mail
addresses to anyone; any attempt to access your e-mail addresses without your
authorization will be prosecuted.

When you provide us with personal data during the phone call, we will use it to
fulfill the required support services or resolve any issues that you might have.
Subject to the applicable legal requirements, we may record the phone calls and
further use the call recordings for training and quality monitoring purposes.

When you provide your e-mail address to receive FORM newsletters we will use
your e-mail to send the newsletter to you. We may send our newsletters to your
updated e-mail address if we receive notification about such change. You may
opt-out of receiving FORM newsletters at any time by following the instructions
provided with it, updating your user profile, or by sending us an e-mail. We
will make sure to process your request within 10 business days.

We also use aggregate information to determine what is of interest to our users
as a group, and thereby improve our website.

We may transfer personal information to our partners, subsidiaries and
affiliates if you showed your interest in purchasing their products. If you
choose to subscribe to our partners’, subsidiaries’ or affiliates’ services,
processing of your personal data will be governed by the applicable privacy
policies located on their websites.

If required by the law or needed to fulfill our legitimate interests, we may
share your personal information with professional third-party advisers (service
providers, processors, or joint controllers), e.g. auditors, lawyers,
accountants, insurers.

If we engage in the merger, acquisition, reorganization, or other significant
corporate changes, we may transfer your data to the third parties involved in
this process. If FORM is involved in such actions, you will be notified via
e-mail and/or a prominent notice on our website of any change in ownership or
uses of your personal information, as well as any choices you may have regarding
your personal information. We may transfer personal information to companies
that help us provide our information, products, or services to you, such as
agents, service providers, consultants. For instance, we may use e-mail service
providers to send out e-mails on our behalf, and a payment processing company to
bill you for services. We only share the information we collect with the third
parties for the purposes of providing that service. Transfers to subsequent
third parties are covered by the service agreements with our Customers. These
companies are authorized to use your personal information only as necessary to
provide these services to us. We may use service providers which may deliver
artificial intelligence and generative artificial intelligence capabilities,
machine learning, or other technology to process personal data and create
AI-generated responses or other content according to the purposes outlined in
this Privacy Policy.

These services may include:

 * Payment processing
 * Providing customer service
 * Sending marketing communications
 * Fulfilling subscription services
 * Conducting research and analysis
 * Providing cloud computing infrastructure
 * Auditing and information security services

The categories of the personal data that we disclosed for the business purposes
over the preceding 12-months period include identifiers, commercial information,
professional or employment-related information such as name, last name, e-mail
address, title, IP address, phone number, bank details.


SURVEY / FORM DATA

When you publish your forms or surveys on the www.keysurvey.com and form.com
servers, we will provide you with a unique URL to display your forms or surveys.
FORM will not provide this URL to any other person or entity but will provide
your form to any web browser requesting your unique URL. FORM has the right to
review your form contents for violations of our Terms and Conditions of
Subscription. If FORM determines your form is in violation of Terms and
Conditions of Subscription, we will attempt to contact you and reserve the right
to delete your form and results from our systems.

FORM will not attempt to read your form results at any time unless explicitly
instructed to do so by you. We do not own the contents of the data for your
form. FORM will only have access to your forms for purposes of backup and
troubleshooting. When FORM receives your form results, we will store them in a
secure location. We will only allow your form results to be downloaded directly
into your desktop software. FORM has extensive security measures in place to
protect your results while stored on our servers and we will prosecute any
attempt to access this information without authorization.


DATA RETENTION

We determine the personal data retention period on the basis of kinds of
personal data processed and the potential risk of harm from unauthorized use of
the personal data.

FORM retains all records of your orders, forms, and reports you have completed,
and other miscellaneous account information for you. This has been done solely
for the information and benefit of www.keysurvey.com and form.com users. This
data is not accessible to anyone and any company outside FORM besides you, the
User. We will retain your information for as long as your account is active, as
needed to provide you services, as needed for the records keeping or other
purposes stated in this Privacy Policy. If you wish to cancel your account or
request that we no longer use your information to provide you services, contact
us at support@worldapp.com. We will retain and use your information as necessary
to comply with our legal obligations, resolve disputes, and enforce our
agreements.

We will retain personal data we process on behalf of our Customer for as long as
needed to provide services to our Customer. FORM will retain this personal
information as necessary to comply with our legal obligations, resolve disputes,
and enforce our agreements.

We will retain information derived from cookies or other tracking technologies
for a reasonable period of time starting from the date such information was
created.


COOKIES AND TRACKING TECHNOLOGIES

Cookies (or similar technologies) are used by FORM and our partners, affiliates,
analytics, or service providers, including Google, HubSpot, Outreach.io,
Capterra, Bing, LinkedIn, and AdRoll. Cookies are small files produced by
websites you visit which store information on the device you are using as you
navigate the web pages.

These technologies are used for analyzing trends, administering the website,
tracking user activity, and gathering demographic information. We may receive
reports based on the use of these technologies by our partners on an individual
as well as aggregated basis. We may use preferences, advertising, processes,
session state, and analytics cookies. We also use cookies to monitor the
performance and uptime of our web properties. Users can control the use of
cookies at the individual browser level. If you reject cookies, you may still
use our website, but your ability to use some features or areas of our website
may be limited.

To learn more about our cookie policy and how to control the use of our cookies
on your device, please visit our Cookie Policy Page.

If you choose to subscribe to our partners’, subsidiaries’ or affiliates’
services and visit their websites, collection of cookies will be governed by the
applicable cookie policies located on their websites.


LOG FILES

As is true of most websites, we gather certain information automatically and
store it in log files. This information may include internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and/or clickstream data. We do not link this
automatically collected data to other information we collect about you.


DATA PROCESSING PURPOSES AND DATA COLLECTION LEGAL BASIS

We process personal information for the following purposes and under the
following lawful bases:

 * to create and manage user accounts necessary for providing the services for
   which the customer has engaged FORM

We may process your name, last name, middle name, e-mail address, phone number,
title, e-mail address, username and password to enable you to create an account
necessary for the provision of our services to the customers. The lawful basis
for the processing of such data would be the necessity to perform a contract or
our legitimate interest to provide our services and to administer the user
accounts.

 * to provide demos, trials and predict approximate pricing for the particular
   solution

We may process your name, last name, middle name, e-mail, address, areas of
expertise and interests, phone number, title, company name, country or other
information you have voluntarily chosen to share on the basis of our legitimate
interest to engage future customers, provide our services offerings to customers
and future customers.

 * to manage our websites

We may process your personal data such as name, last name, middle name, e-mail,
IP address, information collected via cookies basing on our legitimate interest
to administer our websites and to provide our current customers and prospects
with the services we are offering.

 * to manage our blog

When you voluntarily provide us with your e-mail address to subscribe to our
blog, your consent is our legal basis for such personal data processing.

 * to comply with our internal policies and business processes (records keeping,
   reporting, planning, business strategy etc.)

Under our legitimate interest for business planning, records keeping or other
business management operations we may process your name, last name, e-mail
address or other information that you provide to us.

 * to comply with legal requirements

We might need to process your personal data such as name, last name, middle
name, e-mail, address, phone number, title, company name, country or other
information you provided to us to comply with the law, respond to requests from
the public authorities, courts, to comply with judicial proceedings, court
orders and other official rulings. The basis of the personal data processing
would be our legal obligation or a legitimate interest in protecting our rights
and property, recovering damages, or pursuing other remedies available to us.

 * to record phone calls

We may process and record personal data such as name, last name, middle name,
phone number or any other personal data that you voluntarily provide us with
during the phone calls. Our legal basis for such processing would be either your
consent, or our legitimate interest in providing high quality support via phone
calls, training our staff or resolution of any issues that might happen during
the call or services provision.

 * to provide support via chat, e-mails or other means, handle your requests

Your name, last name, middle name, e-mail, phone number or other personal data
may be processed during the provision of the support services or handling of
your requests by our teams. Our legal basis for the personal data processing in
this case would be the legal obligation, the performance of the contract or our
legitimate interest to maintaining the high-quality service, fulfilling your
requests and communicating with you.

 * to comply with any contractual obligations connected with the services
   provision

We may process your name, last name, middle name, e-mail address, phone number,
bank details to fulfill our obligations for the performance of the contact with
you, to manage payments, to complete the financial transactions necessary for
the performance of the contract.

 * to send newsletters or marketing communications

We may process your personal data such as e-mail, name, middle name, last name,
phone number to send you our newsletters or marketing communications. We process
this data on the basis of our legitimate interest in advertising our services,
or your consent.

 * to develop and improve our websites

Personal data such as your name, last or middle name, data derived from cookies,
your e-mail address may be processed for the purposes of improving user
experience, analyzing visitor’s preferences and needs and thus, improving the
visitor’s experience on our websites. The processing is based on our legitimate
interest to provide our users and visitors with properly working website which
provides the most relevant information that would be of interest to our users
and visitors.

 * to prevent  fraud, misuse of services, money laundering

We may process personal data such as website usage, name, middle name, last
name, e-mail, address, phone number, bank details or other relevant information
on the basis our legitimate interest to provide secure websites and services, to
maintain the security of our company, to protect our rights and rights of the
other parties.

 * to enhance and grow our business

We may process your personal data such as name, middle name, last name, e-mail,
address, phone number, title and company name under our legitimate interest to
make our business more successful and contribute to its growth.

 * to ensure physical security, IT and network security

If you visit our offices or have access to our IT infrastructure, we may process
your name, last name, middle name, e-mail, address, company name, time and date
of arrival, image, or video under our legitimate interest to ensure the security
of our premises and infrastructure, to protect our rights and rights of any
third parties.

 * to protect your vital interests or vital interests of another natural person

In case of an accident, a force majeure, illness, or other life-threatening
situation, we may process your personal data such as name, middle name, last
name, e-mail, address, phone number, company name, title or other information
about you in our possession under the lawful basis to protect your or third
party’s vital interests.

Any other lawful bases for collecting and processing your personal information
will depend on the type of personal information collected and purposes of its
processing. Depending on the circumstances, FORM may rely on the following
lawful basis of your personal data processing:

 1. you have given your consent to the processing;
 2. processing is necessary for the performance of a contract with you or for
    your benefit;
 3. processing is necessary to comply with FORM’s legal obligations;
 4. processing is necessary to protect your vital interests or vital interests
    of another natural person;
 5. processing is necessary for ensuring FORM’s legitimate interests, and there
    is no undue risk to your interests, fundamental rights and freedoms;
 6. processing is required or available under the applicable data protection
    legislation.

FORM may process the personal information you provided: in the European Economic
Area, the United Kingdom, the United States, Poland, Ukraine or any other
country outside the European Economic Area, where FORM operates, for use for any
of the purposes described in this Privacy Policy.

FORM’s representative in the EU is DPO Consulting, in Paris, France.

You may reach data protection representative at DPO Consulting by sending an
e-mail to the following address: dpo_eu@form.com.

You can reach FORM Data Protection Officer at dpo@form.com or (781) 849-8118.


YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Upon request, if applicable, FORM will provide you with information about
whether we hold any of your personal information.

The local data protection laws, including but not limited to the General Data
Protection Regulation, UK GDPR, provide you with the following rights regarding
your personal information:

 1. Right to know: you have a right to know whether your information is
    collected by FORM and be provided with certain information that describes
    your relationship with FORM.
 2. Right to access personal information: you may address FORM with a request to
    access your information processed by FORM at any time. We will disclose and
    deliver the required information to you in the manner described in the
    applicable law after receiving a verifiable request from you.
 3. Right to correct (rectify) your personal information: you may update your
    personal data within your account whenever needed on your own or e-mail our
    customer support for any assistance needed.
 4. Right to request deletion (erasure) of your personal data: right to erasure,
    “right to be forgotten” may be fulfilled by asking for your personal data
    FORM holds to be deleted in certain circumstances from FORM and/or
    third-party systems, as applicable. This includes, for example, situations
    when the data our company holds on you is no longer needed or when your data
    has been used unlawfully.
 5. Right to data portability (transfer your data): this right allows you to
    receive your personal data from the company and store it for your personal
    use or reuse it for purposes across various services.
 6. Right to withdraw consent: where we process your personal data based on your
    consent, you have the right to withdraw that consent at any time, without
    affecting the lawfulness of processing based on consent before its
    withdrawal. To withdraw your consent to the data processing, please contact
    FORM support team.
 7. Right to restrict the processing of personal information concerning you or
    personal data being processed: upon providing a particular reason, you can
    limit FORM’s use of your personal information. This is an alternative to
    request on erasure of your personal data.
 8. Right to object: you have a right to object to the processing of your
    personal data by FORM at any time. This will allow you to stop or prevent
    FORM from processing your personal data. You may object to your personal
    data processing in relation to all of the personal data FORM holds about you
    or only to certain information. Objection to processing may also relate to a
    particular purpose FORM is processing the data for. This right also includes
    a right to object to FORM processing of your personal information for direct
    marketing purposes.
 9. Right not to be subject to automated decision making, including profiling
    which produces legal effects or significantly affects you: you have a right
    not to be subject to a decision-making process that is fully automated and
    does not include any human input on the outcome. FORM does not have
    automated decision-making on its websites at the moment.


SPECIFIC INFORMATION FOR CALIFORNIA RESIDENTS

According to the California Consumer Privacy Act of 2018 (CCPA)...

According to the California Consumer Privacy Act of 2018 (CCPA), as amended by
the California Privacy Rights Act of 2020 (“CPRA”), as an individual, you have
the following rights:

1. Right to know/access your personal data. You may request that FORM discloses
to you what personal information we have collected, used, shared, or sold about
you, and why we collected, used, shared, or sold that information. Specifically,
in respect of the preceding 12-month period you may request that FORM discloses:

 * The categories of personal data collected;
 * Specific pieces of personal data collected;
 * The categories of sources from which FORM collected personal information;
 * The purposes for which FORM uses the personal information;
 * The categories of third parties with whom FORM shares or sells the personal
   information, or discloses for a business purpose;
 * The categories of information that FORM sells or discloses, or disclosed to a
   third party for a business purpose.

If you provide us with a verifiable request to access your personal information,
we will provide you with this information free of charge, in a readily usable
format and within 45 days of the receipt of the request. If your request is
complicated or there are other reasonable grounds, we may extend this term to 90
days, upon notice to you.

2. The right to delete personal information collected from you (with some
exceptions)

You may request that FORM deletes personal information collected from you and to
tell its service providers to do the same. Your verifiable consumer request to
delete your personal data, subject to the exceptions provided by the law, will
be processed by our company without charge and within 45 days of the receipt of
the request. If reasonably necessary, we can extend this period by an additional
45 days upon notice to you. We may retain personal information as authorized
under applicable law, such as personal information required or necessary to
complete contractual obligations, to provide our services, to detect security
incidents, protect against malicious or illegal activities, to identify and fix
bugs, to exercise the right to a free speech or other rights, to comply with law
enforcement requests pursuant to lawful process, for scientific, statistical or
historical research, for our internal purposes that are in line with your
reasonable expectations form us, or to comply with legal obligations.

3. Right to Opt-out of Sale or Sharing

You have a right to know whether any of your personal information is “sold” or
“shared”, right to opt out of such “sales” or “sharing”. We may “sell” or
“share” personal information, in the form of identifiers, IP addresses and
internet activity information with the advertising companies for purposes of
targeting advertisements on the advertising party’s or third-party websites,
applications and services.

When you visit our website, we may share the following categories of information
for such interest-based advertising, which may be considered a “sale” or
“sharing” as defined by the CCPA: (1) device information and identifiers (IP
address and unique advertising identifiers and cookies); and (2) connection and
usage information (browsing history or app or website usage).

In the preceding 12 months we have collected and “shared” or “sold” identifiers
mentioned above.

Other than collection of personal data via the cookies as stated above, we do
not consider that our services constitute a “sale” of personal information under
the CCPA.

Our services are not directed to individuals under 16 – so we do not knowingly
“sell” or “share” the personal information of consumers under 16 years of age.

Do Not Sell My Personal Information. You may opt-out of such advertising cookies
via our cookie banner or cookie preferences button/sign on the website, by going
the Network Advertising Initiative and Digital Advertising Alliance websites as
further detailed in our Cookie Policy or by contracting our support team via
support@worldapp.com or at (781) 849-8118.

4. Right to limit (opt out of) the use and disclosure of sensitive personal
information: FORM does not collect sensitive personal information from you, but
if you have any additional questions about your sensitive data collection and
processing, please feel free to contact us at: (781) 849-8118 or send an e-mail
to support@worldapp.com

5. Right to non-discrimination

We will not discriminate against you for exercising any of your data privacy
rights. For instance, we will not deny you goods or services; charge you
different prices or rates for goods or services, including through granting
discounts or other benefits, or impose penalties; provide you a different level
or quality of goods or services; suggest that you may receive a different price
or rate for goods or services or a different level or quality of goods or
services.

6. Right to correct (rectify) your personal information: you may update your
personal data within your account whenever needed on your own or e-mail our
customer support for any assistance needed.

You may use an authorized agent to submit a request to know, to delete, or to
correct your personal information. Before processing the request, we may verify
both your and your agent’s identity and request a document authorizing your
agent to make the request on your behalf.

California residents may only make a verifiable consumer request twice within a
12-month period.


METRICS

Metrics regarding Access, Delete and Do Not Sell My Personal Information
requests submitted pursuant to the CCPA that FORM received, fulfilled (in whole
or in part), and denied between January 1, 2023 and December 31, 2023. During
the abovementioned period of time FORM did not receive Personal Information
Requests pursuant to the CCPA.


SPECIFIC INFORMATION FOR COLORADO, CONNECTICUT, VIRGINIA RESIDENTS

The state legislation such as Colorado Privacy Act, Connecticut Data...

The state legislation such as Colorado Privacy Act, Connecticut Data Privacy
Act, Virginia Consumer Data Protection Act provide you, as an individual, the
following rights:

 1. Right to access, request, and receive the personal information: you may
    address FORM with a request to access your information processed by FORM at
    any time. We will disclose and deliver the required information to you in
    the manner described in the applicable law after receiving a verifiable
    request from you.
 2. Right to correct (rectify) your personal information: you may update your
    personal data within your account whenever needed on your own or e-mail our
    customer support for any assistance needed.
 3. Right to request deletion (erasure) of your personal data: right to erasure
    may be fulfilled by asking for your personal data FORM holds to be deleted
    in certain circumstances from FORM and/or third-party systems, as
    applicable.
 4. Right to data portability (transfer your data): this right allows you to
    receive your personal data from the company in the portable and usable
    format.
 5. Right to Opt-out: you have a right to opt-out of the processing of your
    personal information for purposes of targeted advertising, the sale of
    personal information; or profiling in furtherance of decisions that produce
    legal or similarly significant effects concerning you.
 6. Right to non-discrimination. We will not discriminate against you for
    exercising any of your data privacy rights. For instance, we will not deny
    you goods or services; charge you different prices or rates for goods or
    services for exercising your rights.
 7. Right to appeal. If we refuse to take action on a request to exercise any of
    the rights mentioned above or any right provided to you by the law, you may
    appeal our refusal within a reasonable period after you have received notice
    of the refusal by contacting us via email at dpo@form.com. You may contact
    your State’s Attorney General if you have concerns about the results of the
    appeal.


SPECIFIC INFORMATION FOR UTAH RESIDENTS

Utah Consumer Privacy Act provides you, as an individual...

Utah Consumer Privacy Act provides you, as an individual, with the following
rights:

 1. Right to know, access, request, and receive the personal information: you
    may address FORM with a request to access your information processed by FORM
    at any time. We will disclose and deliver the required information to you in
    the manner described in the applicable law after receiving a verifiable
    request from you.
 2. Right to request deletion (erasure) of your personal data: right to erasure
    may be fulfilled by asking for your personal data FORM holds to be deleted
    in certain circumstances.
 3. Right to data portability (transfer your data): this right allows you to
    receive your personal data from the company in the portable and usable
    format.
 4. Right to Opt-out: you have a right to opt-out of the processing of your
    personal information for purposes of targeted advertising and sale of
    personal information.
 5. Right to non-discrimination. We will not discriminate against you for
    exercising any of your data privacy rights. For instance, we will not deny
    you goods or services; charge you different prices or rates for goods or
    services for exercising your rights.


SPECIFIC INFORMATION FOR TEXAS RESIDENTS

The Texas Data Privacy and Security Act provides you, as an individual...

The Texas Data Privacy and Security Act provides you, as an individual, with the
following rights:

 1. Right to confirm whether we are processing your personal data and access it:
    you may address FORM with a request to access your information processed by
    FORM at any time. We will disclose and deliver the required information to
    you in the manner described in the applicable law after receiving a
    verifiable request from you.
 2. Right to correct (rectify) your personal information: you may update your
    personal data within your account whenever needed on your own or e-mail our
    customer support for any assistance needed.
 3. Right to request deletion (erasure) of your personal data: right to erasure
    may be fulfilled by asking for your personal data FORM holds to be deleted
    in certain circumstances from FORM and/or third-party systems, as
    applicable.
 4. Right to data portability (transfer your data): if the data is available in
    a digital format, this right allows you to receive your personal data from
    the company in the portable and usable format.
 5. Right to Opt-out: you have a right to opt-out of the processing of your
    personal information for purposes of targeted advertising, the sale of
    personal information; or profiling in furtherance of a decision that
    produces a legal or similarly significant effect concerning you.
 6. Right to non-discrimination. We will not discriminate against you for
    exercising any of your data privacy rights. For instance, we will not deny
    you goods or services; charge you different prices or rates for goods or
    services for exercising your rights.
 7. Right to appeal. If we refuse to take action on a request to exercise any of
    the rights mentioned above or any right provided to you by the law, you may
    appeal our refusal within a reasonable period after you have received notice
    of the refusal by contacting us via email at dpo@form.com. You may contact
    Texas Attorney General if you have concerns about the results of the appeal
    Flow (texasattorneygeneral.gov)

We will try our best to respond to an authenticated consumer’s request to
exercise any right without undue delay but no later than 45 days after receiving
the request. The time period to substantively respond to a request may be
extended by an additional 45 days when reasonably necessary.

Our response to your request will be free of charge, up to twice annually per
consumer – unless the request is unfounded, excessive, or repetitive, in which
case the consumer may be charged a reasonable administrative cost.

If we maintain the deidentified data about you, we will maintain and use your
data without attempting to reidentify it.


SPECIFIC INFORMATION FOR OREGON RESIDENTS

The Oregon Consumer Privacy Act (OCPA) provides you, as an individual...

The Oregon Consumer Privacy Act (OCPA) provides you, as an individual, the
following rights:

 1. Right to confirm whether we were or are processing your personal data and
    the categories of personal data we are processing or processed.
 2. Right to access your personal data: you may address FORM with a request to
    access your information processed by FORM at any time. We will disclose and
    deliver the required information to you in the manner described in the
    applicable law after receiving a verifiable request from you.
 3. Right to correct (rectify) your personal information: you may update your
    personal data within your account whenever needed on your own or e-mail our
    customer support for any assistance needed.
 4. Right to request deletion (erasure) of your personal data: right to erasure
    may be fulfilled by asking for your personal data FORM holds to be deleted
    in certain circumstances from FORM and/or third-party systems, as
    applicable. This includes personal data you provided to us as a controller,
    personal data we obtained from another source and derived data.
 5. Right to data portability (transfer your data): this right allows you to
    receive your personal data from the company in the portable and usable
    format.
 6. Right to Opt-out: you have a right to opt-out of the processing of your
    personal information for purposes of targeted advertising, the sale of
    personal information; or profiling in furtherance of a decision that
    produces a legal or similarly significant effect concerning you.
 7. Right to non-discrimination. We will not discriminate against you for
    exercising any of your data privacy rights. For instance, we will not deny
    you goods or services; charge you different prices or rates for goods or
    services for exercising your rights.
 8. Right to appeal. If we refuse to take action on a request to exercise any of
    the rights mentioned above or any right provided to you by the law, you may
    appeal our refusal within a reasonable period after you have received notice
    of the refusal by contacting us via email at dpo@form.com. You may contact
    Orgon Attorney General if you have concerns about the results of the appeal
    Attorney General – Oregon Department of Justice (state.or.us)

We will try our best to respond to an authenticated consumer’s request to
exercise any right without undue delay but no later than 45 days after receiving
the request. The time period to substantively respond to a request may be
extended by an additional 45 days when reasonably necessary.

Our response to your request will be free of charge, once annually per consumer.
We may charge a reasonable fee to cover the administrative costs of complying
with a second or subsequent request within the 12-month period, unless the
purpose of the second or subsequent request is to verify that we corrected
inaccuracies in, or deleted, your personal data in compliance with your request.

If we maintain the deidentified data about you, we will maintain and use your
data without attempting to reidentify it.

Please Contact Us if you have any further questions regarding your rights under
the data protection laws.

You can fulfill the above-mentioned and other rights you have regarding your
personal information by making the change on our member information page or by
e-mailing our Customer Support at support@worldapp.com, by contacting us by
telephone (781) 849-8118 or postal mail at the contact information listed below.
We will respond to your request within a reasonable timeframe and as required by
the applicable laws. Laws may also give you the right to designate an agent to
exercise these rights on your behalf.

FORM acknowledges that you have the right to access your personal information.
However, in situations where FORM processes our customers’ data (acts as
processor), it has no direct relationship with the individuals whose personal
data it processes. An individual who seeks access, or who seeks to correct,
amend, delete inaccurate data, or exercise the other legal rights, should direct
his query to FORM’s Customer (the data controller).




CROSS-BORDER DATA TRANSFERS


TRANSFER OF PERSONAL DATA COLLECTED FROM INDIVIDUALS

When processing personal information transferred from the European Union,
Switzerland, and United Kingdom to the third countries, we rely on the European
Commission’s adequacy decisions about certain countries, use Standard
Contractual Clauses approved by the European Commission, UK Data Processing
Addendum, implement other means for ensuring adequate safeguards, or obtain your
consent. You can receive more detailed information regarding the protection
given to your personal data when it is transferred outside the European Economic
Area and UK (including a sample copy of suitable safeguards or information
regarding where they have been made available) by contacting us.


TRANSFER OF PERSONAL DATA COLLECTED FROM CUSTOMERS

When our Customers’ personal data is transferred from the EEA, the United
Kingdom, or Switzerland to the third countries, FORM relies on Standard
Contractual Clauses, UK Data Processing Addendum and adequacy decisions about
certain countries, as applicable. FORM has implemented a Data Processing
Agreement that includes the Standard Contractual Clauses.


EU-U.S. DATA PRIVACY FRAMEWORK

WorldAPP, Inc. complies with EU-U.S. Data Privacy Framework (EU-U.S. DPF) and
the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of
Commerce.  WorldAPP, Inc. has certified to the U.S. Department of Commerce that
it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF
Principles) with regard to the processing of personal data received from the
European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and
Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF If there is any
conflict between the terms in this privacy policy and the EU-U.S. DPF
Principles, the Principles shall govern.  To learn more about the Data Privacy
Framework (DPF) program, and to view our certification, please
visit https://www.dataprivacyframework.gov/.”

WorldAPP Inc. is responsible for the processing of personal data it receives,
under the Data Privacy Framework, and subsequently transfers to a third party
acting as an agent on its behalf. WorldAPP Inc. complies with the Data Privacy
Framework Principles for all onward transfers of personal data from the EU and
UK, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Data
Privacy Framework, WorldAPP Inc. is subject to the regulatory enforcement powers
of the U.S. Federal Trade Commission. In certain situations, WorldAPP Inc. may
be required to disclose personal data in response to lawful requests by public
authorities, including to meet national security or law enforcement
requirements.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF,
WorldAPP, Inc. commits to refer unresolved complaints concerning our handling of
personal data received in reliance on the EU-U.S. DPF and the UK Extension to
the EU-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in
the United States. If you do not receive timely acknowledgment of your DPF
Principles-related complaint from us, or if we have not addressed your DPF
Principles-related complaint to your satisfaction, please visit
https://feedback-form.trustarc.com/watchdog/request for more information or to
file a complaint. The services of TRUSTe are provided at no cost to you.

Under certain conditions, more fully described on the Data Privacy Framework
website, you may invoke binding arbitration when other dispute resolution
procedures have been exhausted.


HOW WE PROTECT YOUR INFORMATION

Any information collected and processed by FORM is treated with the utmost
confidentiality. FORM will not share, sell, rent out or otherwise willfully
disclose any personal information gathered from Customers. We will make no
public release of any personal information that is collected through our
proprietary form tool. All company-specific information gathered through
www.keysurvey.com and form.com will be the property of the Customer.

The security of your personal information is of great importance to FORM. We use
various kinds of technical, physical, electronic, and administrative security
mechanisms that are designed to protect your and our Customer’s data from loss,
damage, deletion, misuse, unauthorized access, disclosure or alteration.

If you choose to upgrade your account on www.keysurvey.com and form.com via
logging into your account. You do so over a secure connection utilizing Secure
Sockets Layer (SSL). This ensures that your personal information is not at risk.

When you register with us or log in to our website, you can use a secure
connection, ensuring that no one can steal your username and password, and use
that to access any other information about you.

We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it. No
method of transmission over the Internet, or method of electronic storage, is
100% secure, however. Therefore, while we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee its absolute
security.

If you have any questions about security on our website, you can e-mail us at
support@worldapp.com.


CHILDREN’S INFORMATION

FORM does not target its website to children, and we will never knowingly
collect personal information from children. If you have information that your
children or any children under your care have provided us with information
without your consent, please contact us at support@worldapp.com. If we become
aware that a subscriber is under the age of 16 and has registered, we will
remove their personal information from our files.

By using www.keysurvey.com and form.com, you represent and warrant that you are
not under 16 years of age.


DISPUTE RESOLUTION PROCESS

In the event that you feel FORM Privacy Policy has been violated, would like to
report a vulnerability, or have a security concern regarding FORM services, you
may submit a request to the FORM Customer Support team by e-mail at
support@worldapp.com or by phone (781) 849-8118 x1.

FORM will review the submitted request and assign it a tracking number. FORM
will then respond to you, acknowledging receipt of the request, and outline the
next steps in the process.

To help FORM more effectively respond to your requests, please provide us with
any supporting material that would be useful in the investigation:

 * A detailed description of the complaint, incident, or vulnerability
 * Date and time of the occurrence
 * Individuals involved in the occurrence
 * Tool output
 * Any other pertinent information

The information Customers share with FORM as part of this process is kept
confidential within FORM and will not be shared with third parties without the
Customer’s permission.

If the case has been confirmed, FORM will work to investigate and validate the
reported incident or vulnerability. FORM classifies any and all confirmed
privacy and security incident reports as Critical and aims for a maximum of one
business hour initial response time. If additional information is required in
order to validate or reproduce the issue, FORM will work with the Customer to
obtain it.

In the event that violations of FORM Privacy and/or Security Policy are
discovered, FORM will immediately seek a solution to the violating actions.

Upon completion of the investigation, information on the resolution will be
delivered to the Customer.

The individual has a right, under certain conditions, to invoke binding
arbitration or lodge a complaint with a supervisory authority.


TESTIMONIALS

We display personal testimonials of satisfied customers on our website in
addition to other endorsements. With your consent we may post your testimonial
along with your name on the www.keysurvey.com and form.com sites. If you want
your testimonial updated or removed, please contact us at (781) 849-8118 or send
an e-mail to support@worldapp.com.


DESCRIPTIVE REFERENCES

FORM is authorized to make descriptive references to Customer’s company name and
URL on www.keysurvey.com and form.com websites and collateral promotional
materials. All references to Customer’s name and URL will insure the benefit to
the Customer. If you want your company name and URL removed, please contact us
at (781) 849-8118 or send an e-mail to support@worldapp.com.


REFERRALS

If you choose to use the www.keysurvey.com and form.com referral service to
refer a company to our website, we will ask for your contact’s name, phone
number and e-mail address. We will attempt to contact the referred company using
the data you provided. FORM stores this information for the purpose of sending
contact e-mails and tracking the success of our referral program. If we are
contacting you because your e-mail address was submitted to us via our referral
service and wish to request your e-mail address no longer be used by us, you may
do so by contacting us at (781) 849-8118 or e-mail us at support@worldapp.com.


LIVE CHAT

We use live chat to assist you with any product or service-related questions or
if you need support/technical assistance. In order to provide you with support,
our live chat support agents will ask you for personal information such as name
and e-mail address. If our live chat is offline, we will collect your name and
e-mail address so that we may reply to your request later.


ANTI-SPAM POLICY

The information we collect is never sold, rented out, leased, traded, swapped,
marketed, exchanged, bartered, distributed, or disclosed in any way. FORM and
its users agree to never initiate any SPAM e-mailing. FORM anti-spam policy
falls in compliance with US CAN-SPAM Act of 2003 S. 877.


THIRD PARTY WEBSITES

Our website includes links to other websites whose privacy practices may differ
from those of FORM. If you submit personal information to any of those websites,
your information is governed by their privacy policies. We encourage you to
carefully read the privacy policy of any website you visit.


THIRD PARTY ADVERTISERS

We partner with a third party to either display advertising on our website or to
manage our advertising on other websites. Our third-party partner may use
technologies such as cookies to gather information about your activities on this
website and other websites in order to provide you advertising based upon your
browsing activities and interests. If you wish to not have this information used
for the purpose of serving you interest-based ads, you may opt-out by clicking
here. Please note this does not opt you out of being served ads. You will
continue to receive generic ads.


SOCIAL MEDIA WIDGETS

Our website includes social media features, such as the Twitter button, the
LinkedIn button, the Instagram button, the YouTube button. These features may
collect your IP address, which page you are visiting on our website, and may set
a cookie to enable the feature to function properly. Social media features and
widgets are either hosted by a third party or hosted directly on our website.
Your interactions with these features are governed by the privacy policy of the
company providing it.


SINGLE SIGN-ON

You can log in to our website using sign-in services such as Salesforce.com or
an Open ID provider. These services will authenticate your identity and provide
you the option to share certain personal information with us such as your name
and e-mail address to pre-populate our sign-up form. Services like
Salesforce.com give you the option to post information about your activities on
this website to your profile page to share with others within your network.


PUBLIC MEMBER DIRECTORY

We will list you in our publicly accessible member directory when you become a
new member in our community forums. If you wish to request removal of your
information from our directory, you can contact us at customercare@form.com.


LEGAL DISCLOSURE

We reserve the right to disclose your personal information as required by law
and when we believe that disclosure is necessary to protect our rights, protect
your safety or the safety of others, detect, prevent or investigate fraud,
security or technical issues , enforce Terms of Use, including investigation of
potential violations, or respond to requests by public authorities, including to
meet national security or law enforcement requirements and/or to comply with a
judicial proceeding, court order, or legal process served on our website.


CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information
practices. If we make any material changes, we will notify you by e-mail (sent
to the e-mail address specified in your account) or by means of a notice on this
website prior to the change becoming effective.

We encourage you to periodically review this page for the latest information on
our privacy practices.


CONTACT US

If you have any questions or comments about our Privacy Policy, please contact
us at support@worldapp.com.

You can also send your request by mail:

WorldAPP, Inc.
859 Willard Street,
Suite 400, Quincy MA 0216



By submitting this form, you agree to the FORM Privacy Policy.

FORM is a mobile digital assistant for frontline teams. Our field execution
platform guides daily tasks, speeds data collection, boosts communication, and
gives leaders real-time intelligence to drive the right action, everywhere.

Solutions

 * Product Overview
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 * Product Overview
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Industry

 * Consumer Goods
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 * Consumer Goods
 * Beer, Wine, Spirits
 * Retail
 * Restaurants & Hospitality
 * Facilities Management
 * Natural Resources
 * Healthcare

Capabilities

 * Task Management
 * Communications
 * Image Recognition
 * Photo Reporting
 * Insights
 * Workflow Builder
 * Survey

 * Task Management
 * Communications
 * Image Recognition
 * Photo Reporting
 * Insights
 * Workflow Builder
 * Survey

Use Cases

 * Compliance
 * Field Sales
 * Daily Operations
 * Merchandising
 * Quality
 * Safety

 * Compliance
 * Field Sales
 * Daily Operations
 * Merchandising
 * Quality
 * Safety

Company

 * About
 * Careers
 * Blog
 * Product Updates
 * Contact Us
 * Privacy Policy
 * Terms of Use
 * Cookie Policy
 * Product Status

 * About
 * Careers
 * Blog
 * Product Updates
 * Contact Us
 * Privacy Policy
 * Terms of Use
 * Cookie Policy
 * Product Status

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PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * PERFORMANCE COOKIES


 * TARGETING COOKIES

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
Cookie Policy

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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