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HOW LIUNA SAVED TWO MONTHS OF MANUAL WORK WITH APPIAN PORTALS

Lauren Papagalos, Product Marketing Manager
March 4, 2022

Every five years, LIUNA, the Laborers' International Union of North America,
hosts a convention attracting over 1,400 delegates. The labor union needed a way
to quickly build a public portal using the Appian Low-Code Platform to reach
these delegates without requiring them to create an account or log in. They
chose to join the Appian Portals beta program to meet their needs. 



Appian Portals securely connects external users to apps without authentication.
It allows you to quickly build public websites connected to apps using low-code
in a way that is easy to scale and manage. 

The alternative option would have been to purchase a high-code solution that
would have taken a substantial amount of time to build, or a content management
system like Wordpress that would be disconnected from LIUNA’s other systems.
With Appian Portals, LIUNA saved two months of manual work—or approximately 640
employee hours.

Before Appian Portals: a manual, time-consuming process.

Due to the COVID-19 pandemic, LIUNA switched their in-person convention to a
virtual event, increasing their need for a public web portal. In previous years,
delegates would pick up their convention credentials and materials in person at
the convention, and LIUNA employees would manually validate information on-site.
During the pandemic, this manual process needed to be digitized. LIUNA needed a
fast way to validate each delegate’s shipping information to send their
convention information ahead of the event. Without a new solution, validating
this information would have taken two full-time employees approximately two
months. LIUNA also needed to interact with its delegates in a way that securely
integrated directly with its back-end processes and systems. 

With Appian Portals: registering delegates in record time. 

LIUNA sought to improve the registration process with a public web portal that
seamlessly integrated with its existing back-end systems. This integration was
important because LIUNA had already captured the delegates' information, and it
needed an easy way to connect to its database to verify that information.
Already an Appian customer, LIUNA joined the Appian Portals beta program to
streamline its registration verification process. 

LIUNA had two critical requirements that needed to be fulfilled by launching
Appian Portals:

 * Fast development time to get its web portal up and running as quickly as
   possible.
 * Easy management to design, publish, and maintain its public portal without
   hassle.  

Appian worked with LIUNA to address these needs, designing a public portal that
expedited the registration process without disrupting its existing workflows.

Feedback and results.

With Appian Portals, LIUNA can now register delegates in record time. Since
deploying Appian Portals, LIUNA has gained the following benefits:

 * Saved two months of manual data entry and validation work—approximately 640
   employee hours.
 * Build a public portal in a mere two weeks with only one developer.
 * Save nine months of development time by building its portal with the Appian
   Low-Code Platform.

In Spring 2022, Appian Portals will be available as part of Appian 22.1. With
Appian Portals, organizations can securely connect their external users and
prospects to their apps without authentication. 

Visit appian.com/portals to learn more.

Learn more about Appian Portals



Appian is the unified platform for change. We accelerate customers’ businesses
by discovering, designing, and automating their most important processes. The
Appian Low-Code Platform combines the key capabilities needed to get work done
faster, Process Mining + Workflow + Automation, in a unified low-code platform.
Appian is open, enterprise-grade and trusted by industry leaders.

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ANALYST REPORTS

 * Gartner Hyperautomation Report - Top Strategic Technology Trends for 2022
 * The Forrester Wave™ - Software for Digital Process Automation (DPA) Q4, 2021
 * Gartner Peer Insights: Enterprise Low-Code 2021
 * Everest Group PEAK Matrix for RPA 2021


NEWS

 * Appian named a Top Leader on The Forrester Wave™ - Software for Digital
   Process Automation (DPA) Q4, 2021
 * Swiss Investment Firm, Vontobel Scales Appian Robotic Process Automation
   (RPA) Across the Company
 * Appian Acquires Leading Process Mining Company to Make it World's Most
   Complete Low-Code Platform
 * Gartner Peer Insights Names Appian as a 2021 Customers’ Choice for Enterprise
   Low-Code Application Platforms.


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