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Effective URL: https://helpx.adobe.com/genuine/faq.html
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ADOBE GENUINE SOFTWARE FAQ
Search
Last updated on Sep 9, 2021
Only genuine Adobe apps and services provide the latest features and
functionality, including ongoing access to support and the latest security
updates.
GENERAL QUESTIONS
WHAT IS GENUINE ADOBE SOFTWARE?
Genuine Adobe software or apps are legally licensed software purchased directly
from Adobe or an authorized reseller. Only genuine Adobe software and apps give
you the latest features and functionality, ongoing access to support, and the
latest security updates.
IS IT OK TO CONTINUE USING NON-GENUINE SOFTWARE?
The supply and usage of non-genuine software is not authorized by Adobe and is
not “OK.” In addition, non-genuine software can be a common source of malware
and viruses. IDC estimates organizations that obtain or install an unlicensed
software package or buy a computer with unlicensed software, face a one-in-three
chance (29 percent) of encountering malware.
HOW CAN I PROTECT MYSELF AGAINST NON-GENUINE VERSIONS OF ADOBE SOFTWARE?
Downloading or buying software directly from Adobe.com or an authorized
reseller will help ensure you get genuine Adobe software. Adobe strives to
protect you from fraudulent sellers and works to ensure that only genuine Adobe
software is available for purchase.
IF I BELIEVE I HAVE NON-GENUINE SOFTWARE, WHAT CAN I DO?
* If you’ve received a notification from Adobe indicating your software is not
genuine, click the notification to learn more and discover options to
purchase genuine Adobe software or contact Adobe customer support for more
information.
* If someone else in your organization is responsible for software purchase
(for example, your IT Administrator), you may want to check with them first.
* If you’ve received a notification when trying to install the software,
Adobe may have blocked a serial number due to misuse. Click the notification
for options to resolve.
HOW DOES ADOBE HELP REDUCE THE AVAILABILITY OF NON-GENUINE (ALSO KNOWN
AS PIRATED) SOFTWARE AND APPS?
Adobe works proactively to prevent fraud at the source by monitoring fraud
trends, blocking known issues, closing potential gaps, and prosecuting offending
suppliers. We also continuously work to improve our fraud detection capabilities
to help prevent Adobe apps from being modified and resold without permission. We
want our customers to fully enjoy the benefits of genuine Adobe apps and
services. For more information on our fraud prevention efforts,
visit https://www.adobe.com/trust/fraud-prevention.html.
WHAT IS SOFTWARE PIRACY?
Software piracy occurs when:
* software has been modified or hacked, and/or
* keys or accounts that are known to have been stolen are used, and/or
* usage is not in line with the licensing terms of use (including the end-user
license agreement).
Software piracy can create inefficiencies for consumers and businesses while
increasing potential exposure to security threats including malware and
viruses.*
WHAT PROGRAMS DOES ADOBE OFFER TO PROTECT USERS FROM NON-GENUINE AND COUNTERFEIT
SOFTWARE?
Adobe cares and wants our customers to have the best experiences with Adobe
software and apps. That’s why we work to develop programs to help ensure
customers are educated, informed, and protected. Programs include:
* investigating and bringing action against resellers of non-genuine software
* blocking serial numbers that have been obtained or generated illegally
* informing customers if Adobe detects that they have non-genuine software,
both at installation and during product use, and offering options to resolve
the issue.
WHAT ARE THE RISKS OF USING NON-GENUINE ADOBE SOFTWARE?
Using non-genuine software poses a risk for individuals and organizations.
Non-genuine software has frequently been modified, leading to issues such as:
* increased risk of exposure to viruses and malware that can compromise your
machine and/or data
* increased chances of the software not functioning correctly or failing
completely
ABOUT THE ADOBE GENUINE SERVICE (AGS)
WHAT IS THE ADOBE GENUINE SERVICE (AGS)?
The Adobe Genuine Service periodically verifies whether installed Adobe apps are
genuine or not, helping protect customers from security vulnerabilities and
harmful malware that may be present in non-genuine apps.* When Adobe apps are
found to be not genuine, the AGS can inform the user through notifications. The
notifications provide detailed information on how to resolve the issue. In an
effort to block fraudulent activity and help safeguard the user's machine, Adobe
may disable the non-genuine Adobe app.
For more information on the AGS,
visit: https://helpx.adobe.com/genuine/adobe-genuine-service.html.
WHAT KIND OF DATA IS ADOBE COLLECTING TO DETERMINE IF ADOBE SOFTWARE IS GENUINE
OR NOT?
The AGS checks across different versions of Adobe software with the goal of
verifying the integrity of the software and validity of the licenses by checking
data such as: Adobe software serial number, license type, and Adobe code.
WHICH ADOBE APPS INCLUDE ADOBE GENUINE SERVICE (AGS)?
The AGS comes with several Adobe apps. If you have Adobe apps installed, you may
see the AGS validation process running in your Activity monitor (macOS) or Task
manager (Windows).
CAN I UNINSTALL THE ADOBE GENUINE SERVICE (AGS)?
The AGS includes an automatic uninstall feature. When a user uninstalls all
Adobe apps from their machine, whether they are genuine or not, the AGS
will automatically uninstall itself.
We find that many customers are unaware they have installed or purchased Adobe
apps and services that are not genuine and may need additional information to
address the situation. Therefore, we recommend that you continue to run AGS on
your machine. However, if you decide to manually uninstall AGS, please follow
the instructions provided
here: https://helpx.adobe.com/genuine/uninstall-adobe-genuine-service.html.
Please be aware that while AGS may be uninstalled, Adobe reserves the right to
use other methods to protect Adobe software from fraudulent activity that cannot
be uninstalled in accordance with our Privacy Policy.
ABOUT ADOBE SOFTWARE NOTIFICATIONS – NOTIFICATIONS AT INSTALLATION
WHAT ARE INVALID SERIAL NUMBERS?
Invalid serial numbers are serial numbers that have been blocked by Adobe due to
misuse. When Adobe discovers this fraudulent behavior, the invalid serial
numbers are deactivated. Users may only realize that a serial number has been
deactivated when they attempt to install or reinstall the software and should
follow the instructions provided to address this issue.
ABOUT ADOBE SOFTWARE NOTIFICATIONS – NOTIFICATIONS DURING PRODUCT USE
I HAVE RECEIVED A NOTIFICATION. WHAT DOES IT MEAN?
The Adobe Genuine Service (AGS) runs validation tests and notifies individuals
and organizations that are using non-genuine Adobe apps. The AGS checks for
software modifications and invalid licenses. If you or someone in your
organization has received a notification from Adobe, this means that non-genuine
software has been identified.
Learn more at
https://helpx.adobe.com/x-productkb/global/adobe-genuine-notifications.html.
HOW DOES ADOBE KNOW THAT THE SOFTWARE IS NOT GENUINE?
The Adobe Genuine Service (AGS) runs validation checks that identify if
installed Adobe software or apps are genuine or non-genuine. When
non-genuine software or apps are found, the AGS can inform users through
notifications, providing options to resolve the issue. In addition to
notifications, customers may also see the AGS validation process running in
their Activity monitor (macOS) or Task manager (Windows).
IS IT POSSIBLE THAT THE NOTIFICATION IS INCORRECT?
If you or someone in your organization has received a notification, it is
because the Adobe Genuine Service (AGS) has found Adobe software or apps on
your system that are not genuine. In order to remedy the issue,
you should follow the instructions provided in the notification.
WHAT IF I KEEP WORKING AND IGNORE THE NOTIFICATION?
If you choose to ignore notices and warnings generated by the AGS, Adobe may
disable the Adobe apps that are not genuine in an effort to block fraudulent
activity and help safeguard your machine.
ADOBE GENUINE - VOLUME MITIGATION
This section applies to business users.
WHY DID I RECEIVE A NOTIFICATION THAT MY ORGANIZATION MAY HAVE FRAUD IMPACTED
SERIAL NUMBER(S)?
You may have received an email notifying you that our fraud prevention
specialists have detected fraudulent behavior concerning Adobe serial number(s)
associated with the software your company may be using. A fraud impacted serial
number is one that may have been copied, stolen, sold, or misused. Please
respond to the email for further information.
WHAT SHOULD I DO?
In an effort to minimize disruption, Adobe will provide you with a new serial
number to replace each impacted serial number. Each impacted serial number will
then be deactivated to prevent continued misuse. Existing installations using
impacted serial number(s) must be uninstalled and the new serial number(s)
should be used for reinstallation and new installation.
WILL WE INCUR ADDITIONAL EXPENSES TO REPLACE THE FRAUD IMPACTED SERIAL
NUMBER(S)?
No, the replacement serial number(s) will be provided at no additional
cost. However, to avoid future misuse, please ensure that the new serial
number(s) is secured and is used only by authorized personnel.
WHY ARE MY ORGANIZATION’S SERIAL NUMBER(S) BEING DEACTIVATED?
You may have received emails notifying you that our fraud prevention specialists
have detected fraudulent behavior concerning the Adobe serial number(s)
associated with the software your company may be using. The impacted serial
number(s) will be deactivated to prevent continued misuse. Existing
installations using the impacted serial number(s) must be uninstalled. New
serial number(s) will be provided and should be used for reinstallation and new
installation.
* Software Management: Security Imperative, Business Opportunity, BSA Global
Software Survey, June 2018
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