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  <section class="toggle-list-container faq-container" id="faq-index-1">
    <a href="#" title="Expand contents of Where can I get login assistance for Online Banking?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">Where can I get login assistance for Online Banking?</a>
    <ul class="loginfaq sidebar-list showhide-content">
      <li>
        <p>Simply click on "Trouble logging in?" link. Or, you can click on "View All Help Topics" link, which appears on each screen.</p>
      </li>
    </ul>
  </section>
  <section class="toggle-list-container faq-container" id="faq-index-10">
    <a href="#" title="Expand contents of Is Online Banking secure?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">Is Online Banking secure?</a>
    <ul class="loginfaq sidebar-list showhide-content">
      <li>
        <p>To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into un-interpretable code and then back to recognized information.<br>As an
          added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser
          address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.</p>
      </li>
    </ul>
  </section>
  <section class="toggle-list-container faq-container" id="faq-index-12">
    <a href="#" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide" title="Show contents of Should my browser address bar have a green indicator when I use Online Banking?">Should my browser address bar have a "green" indicator when I use Online Banking?</a>
    <ul class="loginfaq sidebar-list showhide-content">
      <li>
        <p>Yes. As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in
          your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.</p>
      </li>
    </ul>
  </section>
  <section class="toggle-list-container faq-container" id="faq-index-20">
    <a href="#" title="Expand contents of How do I log into Online Banking if I’m a first-time user?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">How do I log into Online Banking if I'm a first-time user?</a>
    <ul class="loginfaq sidebar-list showhide-content">
      <li>
        <p>Simply enter your Online User ID and Password and click "LOGIN", then answer your Challenge Question (if presented). In some situations, your Online User ID will be your ATM/Debit Card number and your Password will be the last four digits
          of your Social Security number followed by "Abcd" (e.g. 1234Abcd). If you haven't already selected an Online User ID, you will be asked to do so.</p>
      </li>
    </ul>
  </section>
</form>

Text Content

Help


SECURE ONLINE BANKING LOGIN


IMPORTANT UPDATES





 * COVID-19: Visit our Resource Center for the latest information.
 * Remember to protect your personal information: Citizens will never call,
   email or text you to request login credentials or one-time passwords. Learn
   more





The online user ID below does not match our records. Please review your
information then try again. If you are still unable to continue, please call our
Customer Service Center.

Please enter your Online User ID and Password.

Invalid Password..! Please enter correct password. That account doesn't exist.
Enter a different account
Online User ID:
Remember User ID

Select the "Remember User ID" box on the Login page if you want to be
remembered.

Please note, if the "Remember User ID" check box is not displayed on the Login
page, click on the "Login using different Online User ID" link to display it.

DO NOT check this box if you are using a public device that is accessible to
others.

Password:
Trouble logging in?

We're sorry. That user ID and password does not match our records. Please try
again, or do you need Login Assistance?
Cancel


NEED HELP?

Where can I get login assistance for Online Banking?

 * Simply click on "Trouble logging in?" link. Or, you can click on "View All
   Help Topics" link, which appears on each screen.

Is Online Banking secure?

 * To make Online Banking secure, Citizens Bank uses the highest level of
   encryption available today. Encryption is the process by which information is
   translated into un-interpretable code and then back to recognized
   information.
   As an added measure, Online Banking gives you the capability to easily verify
   that you are on the authentic Citizens Bank website and not on a fake site
   created by fraudsters. Just look for the green bar (or some variation of it)
   in your browser address. The green bar should remind you that "green is good"
   and that our website has passed a sophisticated authentication process,
   letting you know you are good to go.

Should my browser address bar have a "green" indicator when I use Online
Banking?

 * Yes. As an added measure, Online Banking gives you the capability to easily
   verify that you are on the authentic Citizens Bank website and not on a fake
   site created by fraudsters. Just look for the green bar (or some variation of
   it) in your browser address. The green bar should remind you that "green is
   good" and that our website has passed a sophisticated authentication process,
   letting you know you are good to go.

How do I log into Online Banking if I'm a first-time user?

 * Simply enter your Online User ID and Password and click "LOGIN", then answer
   your Challenge Question (if presented). In some situations, your Online User
   ID will be your ATM/Debit Card number and your Password will be the last four
   digits of your Social Security number followed by "Abcd" (e.g. 1234Abcd). If
   you haven't already selected an Online User ID, you will be asked to do so.

 * View All Help Topics
 * Haven't signed up for Online Banking? Enroll Now

 * Ways to Contact Us- Opens Ways to Contact Us Dialog
   
   CONTACT US
   
   General Questions:
   1-800-656-6561 (personal bank accounts)
   Business Questions:
   1-877-229-6428 (online banking support)
   1-800-862-6200 (account information)
   Investment Questions:
   1-800-942-8300 (Citizens Investment Services)

   
 * Branch & ATM Locator- Opens Branch & ATM Locator Dialog
   
   BRANCH & ATM LOCATOR
   
   Find one of our 1,300 locations near you.
   
   
   Submit
 * Feedback

 * CHECKING & SAVINGS

   
 * Checking
 * Savings
 * Money Markets
 * Certificates of Deposit (CDs) ®
 * IRAs
 * Programs & Services
 * Benefits & Features
 * Debit Card
 * Overdraft Choices ®

 * HOME BORROWING

   
 * Mortgages
 * Home Equity Loans
 * Home Equity Lines of Credit
 * Determine My Rate
 * My Mortgage Account

 * STUDENTS

   
 * Student Loan Options
 * Refinancing Student Loans
 * The Student Loan Process
 * Undergraduate Students & Parents
 * Graduate Students
 * Tools & Information
 * Banking for Students
 * Access My Student Loan

 * CARDS

   
 * Credit Cards
   
 * Card Agreements
 * Security Features

 * PERSONAL LOANS

 * Overview
 * FAQs

 * RESOURCES

 * Order Checks
 * Online & Mobile Banking
 * Customer Service

 * ABOUT US

   
 * About Citizens Bank
 * In the Community
 * Careers
 * About Our Ads

 * SOLUTIONS

 * Personal
 * Investing
 * Small Business
 * Commercial

 * DISCLOSURES

 * Online Terms and Conditions
 * Electronic Notice Disclosure and Consent (Online Service)
 * Account Documents
 * Member FDIC
 * Equal Housing Lender
 * Security, Privacy & Legal

Zelle and the Zelle related marks are wholly owned by Early Warning Services,
LLC and are used herein under license.

*Securities, Insurance and Investment Advisory Services offered through Citizens
Securities, Inc. ("CSI"), also referred to as Citizens Investment Services. CSI
is an SEC registered investment adviser and Member - FINRA and SIPC. 770 Legacy
Place, MLP240, Dedham, MA 02026. (800) 942-8300. CSI is an affiliate of Citizens
Bank, N.A.

The investment balances shown in online banking are based on market prices, with
up to a fifteen minute delay from the time this webpage was last refreshed.
Information relating to accounts not held at CSI is presented as an
accommodation and while drawn from sources believed to be reliable is not
guaranteed as to accuracy or completeness. Such information should be
independently confirmed by the account owner(s).

Information relating to accounts not held or custodied by National Financial
Services (NFS) (Assets Held Away), CSI’s clearing broker dealer, was provided to
NFS by outside parties and is included for informational purposes only. These
positions are not part of your brokerage account carried by NFS and therefore
any SIPC account protection afforded your account through NFS does not cover
these assets or prices reported. Neither NFS, CSI nor Citizens Bank are
responsible for the Assets Held Away information provided and does not guarantee
the accuracy or timeliness of the positions or prices reported. Prices shown do
not necessarily reflect the actual current market prices. Further information
regarding these prices may be obtained by contacting CSI.

The investment products and financial strategies suggested herein are subject to
investment risk, including possible loss of principal amount invested.
Investment decisions should be based on each individual's goals, time horizon
and tolerance for risk.

SpeciFi® is made available through CSI. Portfolio management services are
sub-advised by SigFig Wealth Management, LLC ("SigFig"), an SEC registered
investment adviser. SigFig is not an affiliate of CSI or Citizens Bank, N.A.

Securities, Insurance Products and Advisory Services are:

 * NOT FDIC INSURED
 * NOT BANK GUARANTEED
 * MAY LOSE VALUE
 * NOT A DEPOSIT
   
 * NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY

 * Site Map
 * Follow:

© Copyright 2022 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS ID# 433960).
Citizens Bank corporate headquarters: One Citizens Plaza, Providence, RI 02903