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HOW EPIC, MICROSOFT PLAN TO USE AI TO ANSWER PATIENT INQUIRIES
Naomi Diaz - 7 hours ago
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EHR vendor Epic Systems and Microsoft are training Azure OpenAI on a large
collection of information so it can asynchronously draft responses to patient
messages for providers, The Verona Press reported May 4.
Epic expanded its partnership with the tech giant April 17. The companies are
working on developing and integrating Microsoft's generative AI into Epic's EHR
software to reduce the documentation burden on providers.
As providers saw an increase in patient message volumes due to the pandemic, the
EHR vendor sees OpenAI's tool as a way to save providers time.
"This overall has incredible potential in our industry to reduce the
administrative burden, to automate mundane tasks and to give providers as much
as that face-to-face time with patients as possible," Garrett Adams, product
lead for Epic's ambulatory research and development division, told the
publication.
Azure OpenAI will provide draft messages to providers, who can then review the
message and make any modifications before it is sent to a patient.
Physicians also can opt to draft a blank message if they do not prefer OpenAI's
version.
When it comes to security, Mr. Adams said using Azure OpenAI services allows the
vendor to use patient data and information securely because it is already HIPAA
compliant.
"I think that as much as we can do to improve the happiness and reduce the
burden on users, that's just gonna pay dividends on the care that they're able
to provide for patients," he said.
The tool is being piloted at UC San Diego Health, Madison Wis.-based UW Health
and Palo Alto, Calif.-based Stanford Health Care.
Subscribe to the following topics: ehremrmicrosoftepic systemshospital
technology
Latest articles on EHRs:
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