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Executive Education The Difference Faculty Spotlights Getting to Know Michele
Gelfand


GETTING TO KNOW MICHELE GELFAND

Culture is an invisible yet omnipresent force that this organizational behavior
and psychology professor wants leaders to better understand — in themselves and
their organizations.

June 21, 2023

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Are you a rule maker or rule breaker? Do you have a tight or loose mindset? How
does your culture — the underlying values and norms — impact your behavior…and
why?

Michele Gelfand asks a lot of questions — in the classroom and around the world
— to increase what’s known as cultural intelligence (CQ). She believes that CQ
should be at the heart of every human interaction, especially negotiation. Which
is why she helps executives understand it and learn how to cultivate it in their
leadership and organizations. “If we can label cultural differences, then we can
be more empowered to talk about them and to actually come up with creative
solutions.”


THE CALL THAT STARTED IT ALL

As a psychology major studying in London for a semester, Michele called her
father for advice. “I was the first person in my family to leave the country and
I was experiencing culture shock, seeing all my classmates take weekend trips to
different countries. My pop said ‘Well, think about it like it’s going from New
York to Pennsylvania.’ The next day I booked a low-budget trip to Egypt.

Quote
After 30 years, I’m still really grateful for what I get to do. I love it.
Attribution
Michele Gelfand

I realized how little I knew about culture. I had so many questions. I thought,
how is it that I’ve been so profoundly socialized by culture, but I don’t
realize it.” She returned to college and signed up for a class in cross-cultural
psychology. And the rest, as they say, is history. She worked for a
cross-cultural trainer and then got her PhD under the mentorship of Harry
Triandis, a founder of the field, who also urged her to become a professor.
After much protestation, she agreed “maybe getting paid to learn and study
things is my schtick.”


CULTURE HITS HOME

Michele’s study of tight and loose cultures, discussed in her popular book Rule
Makers, Rule Breakers: How Tight and Loose Cultures Wire the World, doesn’t just
explain what happens in regions, countries, and organizations. She believes the
same framework holds true for households and personal relationships. For Michele
(a self-ascribed moderately loose mindset), she admits to plenty of conflicts
with her “pretty tight” lawyer husband who works in a domain ruled by rules. It
turns out, he gets disturbed about how she loads the dishwasher. And so, just
like in business, they negotiate. Which is also what she teaches executives to
recognize before they head to the negotiating table.


THE CLASSROOM IS A COLLECTIVE BRAIN

Many of Michele’s classes start with a quiz, a mindset quiz, that focuses on the
self but reflects on the broader organization. “How do you pivot when your
organization becomes too tight or too loose?” she asks. “Organizations get stuck
in the wrong mindset, so the really exciting thing is how we negotiate this. How
do we, as great leaders, become more ambidextrous?” Michele relies on what she
calls the “collective brain” of the classroom where executives share their
real-world experiences. She strives to give participants new tools, frameworks,
and language, and most importantly, the curiosity bug, to help them make
immediate use of what they learn.


PASSIONATE ABOUT CULTURE. AND SO MUCH MORE.

In addition to being a teacher, researcher, mentor, friend, daughter, sister,
wife, and mom (in no particular order), Michele is also a(n):

 * Avid traveler. “One of my most challenging work trips was interviewing
   detained terrorists in a jail outside of Manila. I also love to travel with
   my family — to Japan, Egypt, Greece, Germany, and beyond. I want my kids to
   have a love of learning about the world. We have a lot of funny mishaps while
   traveling together and keep a record of all of the crazy things that happen
   on our vacations.”
 * Practicing Buddhist. She meditates daily and is diligent about keeping a
   gratitude journal.
 * Jazzercise fanatic. “Everyone makes fun of me for it, but I love it. You burn
   up to 700 to 800 calories an hour. It’s very difficult. It’s like Zumba on
   steroids, with a real sense of community.”
 * “Socially-skilled” introvert, at least that’s how her husband describes her.
   “People mistake me for an extrovert because I have a lot of energy. But
   actually, I like spending a lot of time on my own.”
 * Jazz lover. And she swears her dog Pepper loves it too!
 * Editor of a new Oxford Handbook of Cross-Cultural Management that’s coming
   out this summer. She’s also pioneering a yearly series on Advances in Culture
   and Psychology and helping to co-found a new society for the study of
   cultural evolution.


EXPLORE MORE FACULTY INTERVIEWS

June 05, 2023
Written


GETTING TO KNOW HUGGY RAO

Learn how this organizational sociologist is constantly cooking up new ideas to
inspire curiosity and generosity — for himself and others — in the kitchen and
the classroom.

April 05, 2023
Written


GETTING TO KNOW JESPER SØRENSEN

Meet the organizational sociologist, avid indoor rower, New England Patriots
fan, mystery lover, and K-drama fan (at least while he’s rowing his 10,000 daily
meters).

March 06, 2023
Written


GETTING TO KNOW FRANCIS “FRANK” FLYNN

Seeing how individual leaders can make a difference — positive or negative —
motivates this professor to help executives achieve better outcomes for
themselves, their teams, and their organizations.

Explore Programs
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Michele Gelfand
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