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Submission: On November 26 via api from RU — Scanned from DE
Submission: On November 26 via api from RU — Scanned from DE
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5 days ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,084 Topics
* 15,422 Replies
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5084 Topics
Recently Active
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Newest First
K
Kurt OberhausenNewcomer
asked in eSignature
How to remove "Enter your email to receive a copy" for in person signing?
Hello, I am trying to determine how to remove the optional setting for users
when they sign in-person to remove the option to enter their email to receive a
copy. We have looked into the Resource File and changed the
"DocuSign_InPersonSuppressEmailCopy" setting to True, and this seems to have
stopped the emails from being sent in these cases. However, we cannot seem to
find how to remove the HTML text (see attached). We have tried changing the
"DocuSign_HeaderStepGetCopy", "DocuSign_InPersonEmailDesc", and
"DocuSign_InPersonEmail" in the resource file to blank without any success. Any
advice or input is greatly appreciated! -Kurt Oberhausen
0
346
K
2 hours ago
E
elvaNewcomer
asked in eSignature
e-signature
I would like for someone to reach out to me. I have an issue that has been
unresolved. Please reach out to me to via email or phone
0
346
E
2 hours ago
L
LilacNewcomer
asked in eSignature
Multi Channel Delivery
I need to send a document by SMS and I purchased this Add On. It isn’t showing
up in my settings. I can’t get any help from customer service because I am using
the free 30 trial. There is nothing in FAQ about this issue other than call
Customer Service, which, you know.
0
42
L
2 hours ago
K
Kurt OberhausenNewcomer
asked in eSignature
Security Concern: authentication methods are not prompting on completed
envelopes
Hello, In our account, we have the following settings enabled: Recipient
Authentication Triggers: The first time a recipient accesses an envelope per
device. Recipient Authentication Skip Option: Recipients cannot skip
authentication when accessing subsequent envelopes from the same sender. When
utilizing in-person signing, the user is prompted to enter the access code to
initially access the envelope to sign (on the hosted device). However, once all
parties have signed the document, a completed email is sent to the signer where
they can view the completed document. If the user clicks that link on a
different device, they are not prompted to enter the access code and can view
the contents of the document. This is a major security concern if the wrong
email was entered or the email was compromised - documents may contain NPPI. Why
isn't the access code being prompted on subsequent access of viewing the
completed envelope, even if switching the authentication trigger to: Every time
a rec
0
10
K
2 hours ago
A
agarwal1024Newcomer
asked in eSignature
I need to setup a payment gateway (specifically Stripe) and I do not see where
to find it.
I am trialing Business Pro. I am looking in the Integrations section and I do
not see any “Payments” option?
0
142
A
2 hours ago
A
Allan LNewcomer
asked in eSignature
DocuSign connector to SAP Business One
I am looking for proven connector of DocuSign to SAP Business One - Hana and MS
SQL Server - V10. Can anyone help me here?
0
162
A
3 hours ago
E
ElivalNewcomer
asked in eSignature
First time user - can't sign my document
I’m a first-time user and I have no idea what to do. I applied for a university
and its admissions office sent a document for me to sign using Docusign through
my email, but after I click “Review Documents” I don’t know what to do from
there. I clicked a link that was sent along with the email on “How to sign a
document” and it said that I should click “Continue” on the top right corner
beside “Other Actions”, but the problem is instead of “Continue” I can only see
“Close” beside it. I thought making an account would help me see the “Continue”
button, but it’s still the same despite that. What should I do? It’s been around
3 days since I got my email and I don’t want to miss my chance to get into this
university.
0
282
E
3 hours ago
C
creditbobNewcomer
asked in eSignature
Creating an Either or Option in a document
I want a client to be able to select a different payment method like ACH or
Credit Card with the associated details required. This is mandatory before a
document can be signed.
0
102
C
3 hours ago
D
DiegoDiasGALERIANewcomer
asked in eSignature
Transfer powerform agreements to group
I have a powerform and i want to transfer all signed agreements to a group. Is
it possible?
0
52
D
3 hours ago
L
LAWNewcomer
asked in eSignature
Change the email on the Envelope
I set up a 2-signor signature form pdf that is initiated by smartsheets. The
test of the docusign presents with my personal name “Leslie has sent you a
document to review and sign” and includes my email. I need to change that. How?
Thank you
0
72
L
3 hours ago
R
RSchauerNewcomer
asked in eSignature
Email Reminders for Signature Being Sent AFTER Signature Has Been Completed.
We are experiencing an ongoing issue, with multiple users, both internal and
external of our company. The issue is signers are receiving requests to sign
documents again, after they have already signed them. The issue began a couple
of months ago and is rather sporadic, but we have had more than 10 different
users report it at this point, many of which are power users who use DocuSign a
LOT. We saw the other post below describing the issue as well, but we don’t
believe users are clicking the link to trigger the new email. The users
reporting the issue are some of our biggest DocuSign users like Legal, who sign
hundreds of documents a year. We use Ariba for many of our DocuSign signatures,
but the issue isn’t isolated to Ariba contracts. We also see the issue with
manually created signature requests outside of Ariba. We tried some test
Documents to see if we could recreate the issue, but they have all worked
without duplicate emails. Is anyone out there able to confirm this behavior in
0
31
R
3 hours ago
A
andypNewcomer
asked in eSignature
New user, paid for license, unable to create support case
Just what the title says - new Docusign user (kinda regretting this decision
already)…. Was using a trial and upgraded to paid for today. Never got a
response from sales when I was in trial mode. Went to open a support case today
now that’s I’m paid for - and it says I can’t as my account does not have that
privilege. Anyone have any tips here - worst part of this is I was able to open
a case when I was a trial user and they told me to talk to sales…. how, as I
said, ignored any request. Typing this out I feel stupid for spending the money
now...
0
73
A
3 hours ago
S
SabaNewcomer
asked in eSignature
Contact
Hi, I have a free account, however my credit card was charged an annual fee, my
portal does not allow me to contact a support live agent, since it is a free
account, and since there is no payment there in the account I can not refund!
but then my Master Card says docusign inc $300 USD any idea please how can I fix
this without calling my bank? thank you.
0
92
S
3 hours ago
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
51
H
4 hours ago
S
Samuel HaighNewcomer
asked in eSignature
Privacy Policy
We are wanting to add a privacy policy to the end of all envelopes we send for
our company we have received some from other firms that have this but after
searching the support section i wasn't able too find anything. Is anyone able to
point me in the right direction? Thanks
0
232
S
5 hours ago
A
amyballenNewcomer
asked in eSignature
Bought Real Estate monthly subscription - Can't access Form Libraries - Can't
sign in to support account
Hello, I bought the Real Estate plan and Form Libraries are not showing up under
Templates. I also cannot sign in to the support account to request a callback.
Please help.
0
32
A
5 hours ago
M
meyercdllNewcomer
asked in eSignature
Want to run a report on PowerForm usage within an account
I want to run a report on PowerForm usage. It would ideally list every PowerForm
in the account, the last time it was used, the sender of the PowerForm, and the
template used in the PowerForm. Is this possible either by standard reporting or
by API, if so, how?
0
62
M
5 hours ago
E
ExPatNewcomer
posted in eSignature
Feedback on Language Options for Business Users on the Japanese Website
I’m currently evaluating this platform to see if it fits my business needs, but
the language limitations on the Japanese site have created a somewhat negative
experience. As my business is conducted in English, navigating the main site in
Japanese has posed some challenges. While Google Translate is an option, it’s
not ideal for a professional assessment where ease of use and accessibility are
critical factors. I appreciate that there is an English option on the support
site, which has been helpful, but this functionality doesn’t extend to the main
site. This inconsistency can create frustration, especially in an assessment
phase, where I’m looking to gauge the platform’s usability for my business. I
believe implementing an English language selection on the main site, similar to
the support section, could help users like myself make a more accurate
evaluation of the platform’s suitability. Could the development team consider
adding this feature? It would create a more seamless experien
0
82
E
5 hours ago
D
DaovoNewcomer
asked in eSignature
DocuSign result
Hi, About few months, i could not receive Document after the Clients/customers
finished E-sign ! Before i received it automatic right after they signed in. Now
i have to open DocuSign Web to view it and loading it ….. Please fix it for me,
i want automatic receive the result after they signed in. Thank you Dao Vo
0
306
D
5 hours ago
U
User1234Newcomer
asked in eSignature
Configuring Signing Reasons
Is there a way to configure the system to have different signing reasons for
internal and external users?
0
30
U
5 hours ago
A
aj7378Newcomer
asked in eSignature
Unable to get support, unable to access Branding event after I've paid for the
correct plan
Seriously, I’ve never use a service where it is IMPOSSIBLE to get any support.
I’ve paid for your Business plan which I was told will give me access to the
Branding option but after I’ve upgraded that, the Branding option is still
locked! I’ve tried to open a case but I get this I’m already subcribe to your
eSignature Business Pro and yet I cannot get any support nor can I get the
Branding option available for me. Can someone please help as I urgently need to
access that branding to send a document over.
0
111
A
5 hours ago
C
Community UserLegacy User
asked in eSignature
How can a 3rd-party auditor verify DocuSign-signed documents printed on paper?
Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of
the DocuSign-signed documents by looking up the "Envelop ID" or other
alphanumerical identifiers that appear on the printed document? Can an auditor
go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID"
or other identifiers that appear below the DocuSign signatures to see that these
are indeed real? The auditor simply wants to select some random samples to check
and make sure that the printed pages of the PDFs are not some elaborate graphic
creations by an artist.
0
78913
C
5 hours ago
B
BernSATNewcomer
asked in eSignature
reviewed by someone else
A solar company is trying to send an offer for my approval. They are being
notified that I have reviewed the documents but I am not seeing anything. No
email or pending documents in my account. They can’t seem to figure it out and
have tried sending it to me on different emails and the same thing happens. Any
suggestions for me?
0
40
B
6 hours ago
lvincentNew Voice
asked in eSignature
Customizing the Sender and Body of the Verification Code SMS in DocuSign
Hello, Is it possible to customize the sender and the body of the verification
code SMS sent by DocuSign? I am currently using RecipientSMSAuthentication for a
signer to send this SMS. Thank you in advance for your feedback !
0
30
6 hours ago
E
equaleyesNewcomer
asked in eSignature
support contact
Hello all, we bought pro plan today for 3 users. I am unable to contact support
due to low level plan, to change my bill to include VAT. How can i get in touch
with docusign ? regards
0
81
E
6 hours ago
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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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